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All Journal Jurnal Mantik ARRUS Journal of Engineering and Technology Jurnal Manajemen JURNAL TEKNIK INDUSTRI
Wendy Febrianty Mardhiyah
Universitas Pembangunan Nasional “Veteran” Jakarta (UPNVJ)
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science

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Product-Service System (PSS) Strategy in Service Development at Akara Coffee & Space Fadhilah, Septian Fuad Fadhilah; Wendy Febrianty Mardhiyah; Nanang Alamsyah
ARRUS Journal of Engineering and Technology Vol. 4 No. 2 (2024)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/jetech3392

Abstract

This study explores the Product-Service System (PSS) strategy at Akara Space, a coffee shop that adopts a functional results approach to enhance efficiency and business growth. Using a descriptive qualitative method, data were collected through interviews and on-site observations to identify the most suitable PSS quadrants for the business. The findings suggest that Product Pooling, Outsourcing, and Functional Result quadrants are practical strategies. Product Pooling involves resource sharing with other businesses to reduce costs, optimize resource use, and build partnerships. Outsourcing focuses on delegating specific management functions to external providers, enabling Akara Space to maintain service quality while focusing on its core strengths. The Functional Result quadrant introduces a membership model, allowing customers to access services rather than owning products. This approach aligns with customer preferences for convenience and fosters loyalty, creating a steady revenue stream. Implementing these strategies can improve Akara Space’s efficiency, competitiveness, and adaptability in a dynamic market. By leveraging collaboration, resource optimization, and innovative service models, the business can achieve sustainable growth while delivering excellent customer experiences.
Analysis of the application of the product-service system in the development of MSMEs on the teras jajan Mardhiyah, Wendy Febrianty; Azzahra, Paramitha Widyadhari; Alamsyah, Nanang
Jurnal Mantik Vol. 8 No. 4 (2025): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v8i4.5861

Abstract

In this digital era, people must adapt to the developments that occur, one of which is business competition. Business competition results in companies having to keep innovating in order to win the competition and continue to maintain market share and customers. This transformation gave birth to the conception of the Product-Service System (PSS), a paradigm that integrates tangible and intangible aspects in the value proposition to consumers. PSS or Product Service System is a reliable solution in business competition in this digital era to answer questions about how to develop a business that requires balance and strength to keep this business running for a long duration. The research methods used are Descriptive Qualitative, Interview, and Observation where these three studies aim to understand the phenomena that occur. Based on the results of the research conducted, it is found that of the nine quadrants of the Product-Service System (PSS), only four quadrants are feasible to be applied to Teras Jajan MSMEs, namely Product Related Service, Product Pooling, Outsourcing, and Functional Result. This has relevance to the problems faced by Teras Jajan MSMEs, namely the owners to develop the business they are running
A Cyber-Physical and AI-Based Digitalization Framework for Traditional Textile SMEs  Tarigan, Amenda Septiala; Yosephine, Vina Sari; Dewi, Intan Novita Dewi; Mardhiyah, Wendy Febrianty Mardhiyah; Sarinindiyanti, Julin Arum Sarinindiyanti; Putra, Harditriyono Putra
JURNAL TEKNIK INDUSTRI Vol. 15 No. 3 (2025): November 2025
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jti.v15i3.22880

Abstract

Traditional textile SMEs still rely on manual processes, resulting in inefficiencies in production and data management. This study proposes a cost-conscious digitalization framework that integrates Cyber-Physical Systems (CPS), a lightweight information layer, and artificial intelligence (AI), specifically designed for labour-intensive textile operations. The framework adheres to the ISA-95 architecture, emphasizing affordability and scalability. Stakeholder interviews, business process reengineering, and a three-month field implementation were conducted in a textile hub in Bandung. Key digital tools, including e-kiosks for real-time logging, integrated digital scales for inventory management, and mobile vision-based quality control using convolutional neural networks (Xception and VGG), were evaluated through an immersion study and user acceptance testing. Evaluation results show improvements in workflow visibility, data reliability, and consistency of quality inspection compared to the pre-digitalized process, while maintaining ease of use for operators. Evaluation results indicate qualitative operational improvements—such as enhanced workflow visibility, more reliable data capture, and more consistent quality inspection—reflecting meaningful enhancements observed during the digitalization pilot. The study contributes a replicable CPS–AI model that enables traditional SMEs to enhance efficiency and quality through scalable digital transformation.
Product–service system mapping for educational service development in public primary schools Mardhiyah, Wendy Febrianty; Manurung, Primelshaddai Tongguran; Alamsyah, Nanang; Waluyo, Mohammad Rachman
Jurnal Mantik Vol. 9 No. 4 (2026): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i4.6853

Abstract

This study was conducted to identify the potential implementation of the Product–Service System (PSS) in primary education and to develop a conceptual model suitable for public elementary schools in urban contexts. The research was motivated by the limited application of PSS within the education sector, despite its extensive utilization in manufacturing and service industries to enhance efficiency, innovation, and customer value. A descriptive qualitative approach was employed to obtain comprehensive insights into actual service conditions, management practices, and resource utilization in SDN Kebon Kacang 05 Pagi. Data were collected using structured questionnaires aimed at analyzing institutional characteristics, resource capabilities, and quadrant eligibility within the PSS framework. The findings revealed that the existing condition of the institution was positioned in Quadrant 11 Pure Service, while the desired development direction pointed toward Quadrants 3, 6, and 20. Based on the analysis, five recommended quadrants were proposed: Quadrant 3 (Advice and Consulting), Quadrant 4 (Product-Related Software), Quadrant 5 (Product Lease), Quadrant 6 (Product Renting/Sharing), and Quadrant 7 (Product Pooling). These quadrants represented strategic opportunities to improve educational service quality through knowledge-based consulting, digital integration, resource efficiency, and collaborative resource sharing. The research concluded that PSS has strong potential to enhance innovation, service quality, and sustainability in primary schools
Analisis Kepuasan Kerja Pegawai di MTsN 40 Jakarta Barat Menggunakan Pendekatan Importance-Performance Analysis (IPA) Kayla Aura Rahma; Nanang Alamsyah; Wendy Febrianty Mardhiyah; Hafiza Aprilia
MAMEN: Jurnal Manajemen Vol. 5 No. 1 (2026): Januari 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v5i1.6967

Abstract

Employee job satisfaction is an important factor that influences organizational effectiveness and the quality of work outcomes. This investigation aims to measure the level of job satisfaction among employees at MTsN 40 Jakarta Barat and identify priority attributes for improvement according to the Importance Performance Analysis (IPA) method. Data were collected from 30 respondents utilizing a structured questionnaire consisting of ten job satisfaction indicators. The results show that several attributes exhibit negative gaps, indicating that the performance perceived by employees has not fully met their expectations. The IPA mapping reveals that Productivity and Leadership Qualities fall into Quadrant I (Concentrate Here), representing the most critical areas requiring immediate improvement. Meanwhile, Knowledge of Job, Adaptability, and Interpersonal Relations are placed in Quadrant II (Keep Up the Good Work), reflecting strong performance in aspects considered important. Quality of Work, Dependability, Judgment, and Initiative and Resourcefulness are categorized into Quadrant III (Low Priority), while Performance is located in Quadrant IV (Possible Overkill). Overall, the main sources of dissatisfaction stem from limited support for work processes and suboptimal leadership, rather than inadequate technical abilities. Therefore, strengthening leadership effectiveness, improving workflow efficiency, and enhancing internal communication are recommended to increase employee satisfaction sustainably.
Co-Authors Alamsyah, Nanang Arum Asih Nur Sarinindiyanti, Julin Azzahra, Paramitha Widyadhari Chelsea Regita Gloria Hutagalung Dewi, Intan Novita Dewi Fadhilah, Septian Fuad Fadhilah Hafiza Aprilia Kayla Aura Rahma Manurung, Primelshaddai Tongguran Mohammad Rachman Waluyo Nanang Alamsyah Putra, Harditriyono Putra Rossikhasanah Ummaiyah Habibah Tarigan, Amenda Septiala Vina Sari Yosephine