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All Journal Jurnal Mantik ARRUS Journal of Engineering and Technology Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi J-MIND (Jurnal Manajemen Indonesia) Indonesian Journal of Economics and Management Jurnal Manajemen PERADABAN JOURNAL of ECONOMIC and BUSINESS JURNAL TEKNIK INDUSTRI
Wendy Febrianty Mardhiyah
Universitas Pembangunan Nasional “Veteran” Jakarta (UPNVJ)
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Product-Service System (PSS) Strategy in Service Development at Akara Coffee & Space Fadhilah, Septian Fuad Fadhilah; Wendy Febrianty Mardhiyah; Nanang Alamsyah
ARRUS Journal of Engineering and Technology Vol. 4 No. 2 (2024)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/jetech3392

Abstract

This study explores the Product-Service System (PSS) strategy at Akara Space, a coffee shop that adopts a functional results approach to enhance efficiency and business growth. Using a descriptive qualitative method, data were collected through interviews and on-site observations to identify the most suitable PSS quadrants for the business. The findings suggest that Product Pooling, Outsourcing, and Functional Result quadrants are practical strategies. Product Pooling involves resource sharing with other businesses to reduce costs, optimize resource use, and build partnerships. Outsourcing focuses on delegating specific management functions to external providers, enabling Akara Space to maintain service quality while focusing on its core strengths. The Functional Result quadrant introduces a membership model, allowing customers to access services rather than owning products. This approach aligns with customer preferences for convenience and fosters loyalty, creating a steady revenue stream. Implementing these strategies can improve Akara Space’s efficiency, competitiveness, and adaptability in a dynamic market. By leveraging collaboration, resource optimization, and innovative service models, the business can achieve sustainable growth while delivering excellent customer experiences.
Analysis of the application of the product-service system in the development of MSMEs on the teras jajan Mardhiyah, Wendy Febrianty; Azzahra, Paramitha Widyadhari; Alamsyah, Nanang
Jurnal Mantik Vol. 8 No. 4 (2025): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v8i4.5861

Abstract

In this digital era, people must adapt to the developments that occur, one of which is business competition. Business competition results in companies having to keep innovating in order to win the competition and continue to maintain market share and customers. This transformation gave birth to the conception of the Product-Service System (PSS), a paradigm that integrates tangible and intangible aspects in the value proposition to consumers. PSS or Product Service System is a reliable solution in business competition in this digital era to answer questions about how to develop a business that requires balance and strength to keep this business running for a long duration. The research methods used are Descriptive Qualitative, Interview, and Observation where these three studies aim to understand the phenomena that occur. Based on the results of the research conducted, it is found that of the nine quadrants of the Product-Service System (PSS), only four quadrants are feasible to be applied to Teras Jajan MSMEs, namely Product Related Service, Product Pooling, Outsourcing, and Functional Result. This has relevance to the problems faced by Teras Jajan MSMEs, namely the owners to develop the business they are running
A Cyber-Physical and AI-Based Digitalization Framework for Traditional Textile SMEs  Tarigan, Amenda Septiala; Yosephine, Vina Sari; Dewi, Intan Novita Dewi; Mardhiyah, Wendy Febrianty Mardhiyah; Sarinindiyanti, Julin Arum Sarinindiyanti; Putra, Harditriyono Putra
JURNAL TEKNIK INDUSTRI Vol. 15 No. 3 (2025): November 2025
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jti.v15i3.22880

Abstract

Traditional textile SMEs still rely on manual processes, resulting in inefficiencies in production and data management. This study proposes a cost-conscious digitalization framework that integrates Cyber-Physical Systems (CPS), a lightweight information layer, and artificial intelligence (AI), specifically designed for labour-intensive textile operations. The framework adheres to the ISA-95 architecture, emphasizing affordability and scalability. Stakeholder interviews, business process reengineering, and a three-month field implementation were conducted in a textile hub in Bandung. Key digital tools, including e-kiosks for real-time logging, integrated digital scales for inventory management, and mobile vision-based quality control using convolutional neural networks (Xception and VGG), were evaluated through an immersion study and user acceptance testing. Evaluation results show improvements in workflow visibility, data reliability, and consistency of quality inspection compared to the pre-digitalized process, while maintaining ease of use for operators. Evaluation results indicate qualitative operational improvements—such as enhanced workflow visibility, more reliable data capture, and more consistent quality inspection—reflecting meaningful enhancements observed during the digitalization pilot. The study contributes a replicable CPS–AI model that enables traditional SMEs to enhance efficiency and quality through scalable digital transformation.
Analisis Kepuasan Kerja Karyawan Fore Coffee Bintaro Xchange Menggunakan Pendekatan Importance Performance Analysis (IPA) Alamsyah, Nanang; Febrianty, Wendy; fikri ramadhan, achmad
Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Vol 6 No 1 (2026): Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Edisi Februari 2026
Publisher : Sekolah Tinggi Ilmu Ekonomi Mahaputra Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56870/6wt1hs38

Abstract

This study aims to analyze employee job performance at Fore Coffee Bintaro Xchange by identifying the gap between the level of importance and the level of satisfaction perceived by employees. Using a quantitative descriptive approach, data were collected through a structured Likert-scale questionnaire distributed to all 12 employees using total sampling. The Importance Performance Analysis (IPA) method was employed to measure and map the performance of ten job performance indicators (A1–A10) based on their importance and satisfaction values. The results show that the overall level of satisfaction (mean = 4.29) slightly exceeds the level of importance (mean = 4.24), indicating that job performance generally meets employee expectations. However, the GAP analysis reveals several indicators with negative values, particularly Judgment (A6), Initiative & Resourcefulness (A7), and Leadership Qualities (A8). These three indicators fall into Quadrant I (Concentrate Here), signifying high importance but low satisfaction, and therefore require immediate managerial attention. Indicators such as Knowledge of Job (A2), Adaptability (A4), and Dependability (A5) are positioned in Quadrant II (Keep Up the Good Work), demonstrating strong performance that should be maintained. Meanwhile, Productivity (A3) and Performance (A10) are categorized in Quadrant III (Low Priority), while Quality of Work (A1) and Interpersonal Relations (A9) fall into Quadrant IV (Possible Overkill). Overall, the findings highlight the need for managerial improvement in decision-making, initiative, creativity, and leadership capabilities to enhance employee performance and organizational effectiveness. 
Product–service system mapping for educational service development in public primary schools Mardhiyah, Wendy Febrianty; Manurung, Primelshaddai Tongguran; Alamsyah, Nanang; Waluyo, Mohammad Rachman
Jurnal Mantik Vol. 9 No. 4 (2026): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i4.6853

Abstract

This study was conducted to identify the potential implementation of the Product–Service System (PSS) in primary education and to develop a conceptual model suitable for public elementary schools in urban contexts. The research was motivated by the limited application of PSS within the education sector, despite its extensive utilization in manufacturing and service industries to enhance efficiency, innovation, and customer value. A descriptive qualitative approach was employed to obtain comprehensive insights into actual service conditions, management practices, and resource utilization in SDN Kebon Kacang 05 Pagi. Data were collected using structured questionnaires aimed at analyzing institutional characteristics, resource capabilities, and quadrant eligibility within the PSS framework. The findings revealed that the existing condition of the institution was positioned in Quadrant 11 Pure Service, while the desired development direction pointed toward Quadrants 3, 6, and 20. Based on the analysis, five recommended quadrants were proposed: Quadrant 3 (Advice and Consulting), Quadrant 4 (Product-Related Software), Quadrant 5 (Product Lease), Quadrant 6 (Product Renting/Sharing), and Quadrant 7 (Product Pooling). These quadrants represented strategic opportunities to improve educational service quality through knowledge-based consulting, digital integration, resource efficiency, and collaborative resource sharing. The research concluded that PSS has strong potential to enhance innovation, service quality, and sustainability in primary schools
Analisis Kepuasan Kerja Karyawan Menggunakan Importance–Performance Analysis (IPA) pada Brain Academy Ruangguru Cinere: Studi pada Brain Academy Ruangguru Cinere Sugiarto, Aragorn Rei Azka; Alamsyah, Nanang; Mardhiyah, Wendy Febrianty; Aprilia, Hafiza
Peradaban Journal of Economic and Business Vol. 5 No. 1 (2026): In Progress
Publisher : Pustaka Peradaban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59001/pjeb.v5i1.684

Abstract

Employee job satisfaction is an important factor in improving organizational performance and the sustainability of educational institutions. This study aims to analyze the level of job satisfaction among employees at Brain Academy Ruangguru Cinere by assessing the alignment between employees’ expectations and their actual work experiences using the Importance–Performance Analysis method. The study employs a quantitative survey approach using a Likert-scale questionnaire to measure various indicators of job satisfaction across two main dimensions, namely importance and satisfaction. The data were analyzed through a gap analysis between the level of importance and the level of satisfaction using the Importance–Performance Analysis approach. The results show that there are gaps between importance and satisfaction across several indicators, indicating that aspects considered important have not been optimally fulfilled. The findings suggest the need to strengthen organizational support in improving performance and enhancing decision-making autonomy in order to increase job satisfaction and employee effectiveness. Kepuasan kerja karyawan merupakan salah satu faktor penting dalam meningkatkan kinerja organisasi dan keberlanjutan lembaga pendidikan. Penelitian ini bertujuan untuk menganalisis tingkat kepuasan kerja karyawan Brain Academy Ruangguru Cinere dengan menilai kesesuaian antara harapan karyawan dan realisasi pengalaman kerja melalui metode Importance–Performance Analysis. Penelitian menggunakan pendekatan survei kuantitatif dengan kuesioner skala Likert yang mengukur berbagai indikator kepuasan kerja pada dua dimensi utama, yaitu tingkat kepentingan dan tingkat kepuasan. Data dianalisis melalui analisis kesenjangan antara tingkat kepentingan dan tingkat kepuasan menggunakan pendekatan Importance–Performance Analysis. Hasil penelitian menunjukkan bahwa terdapat kesenjangan antara tingkat kepentingan dan tingkat kepuasan pada sebagian indikator, di mana aspek yang dianggap penting belum sepenuhnya terpenuhi secara optimal. hasil penelitian mengindikasikan perlunya penguatan dukungan organisasi dalam meningkatkan performa serta otonomi pengambilan keputusan guna meningkatkan kepuasan kerja dan efektivitas karyawan.
STRATEGIC ANALYSIS FOR MSME BUSINESS MODEL INNOVATION WITH PRODUCT-SERVICE SYSTEM Siti Maria Ulfah; Nanang Alamsyah; Mohammad Rachman Waluyo; Wendy Febrianty Mardhiyah
J-MIND (Jurnal Manajemen Indonesia) Vol. 10 No. 3 (2025): J-MIND (Jurnal Manajemen Indonesia), December 2025
Publisher : LPPM Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/j-mind.v10i3.25385

Abstract

This study examines a cassava chips MSME in Gunung Sindur to identify the business model innovation gap between pure product orientation and service integration, as well as to formulate a realistic Product–Service System (PSS) configuration to enhance competitiveness. Using a qualitative-case study approach, data were collected through in-depth interviews with the owner, field observations, and structured questionnaires, and then analyzed using a PSS matrix to determine the existing position and potential for service development. The results show that the business is still operating as a pure product, but the owner wants to add services such as delivery, consignment sales, and a mini-marketplace. Among the alternatives evaluated, Product Pooling emerged as the most feasible option because it can add value and expand market reach without requiring significant investment; meanwhile, delivery services and a pay-per-unit scheme are not yet feasible due to limited resources and infrastructure. These findings provide a practical basis for developing PSS strategies for local food MSMEs by emphasizing collaboration among players and enhancing service capabilities.
Analysis of Product Service System Implementation at Scentsual Inspire Perfume Store Ridha Amira; Alamsyah, Nanang; Mardhiyah, Wendy Febrianty
Indonesian Journal of Economics and Management Vol. 6 No. 1 (2025): Indonesian Journal of Economics and Management (November 2025)
Publisher : Jurusan Akuntansi Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ijem.v6i1.6434

Abstract

This study aims to analyze and evaluate the production process at Scentsual Inspire Perfume by implementing the Product-Service System (PSS) concept using the TUDelft PSS Landscape framework. Through surveys involving store owners, employees, and customers, this research assesses the integration of products and services offered, including perfume personalization, customer education, and an environmentally friendly refill system. The results indicate that the PSS approach supports sustainability, enhances customer satisfaction, and strengthens brand loyalty. However, challenges remain in operational efficiency and the need for supporting technology. These findings provide strategic insights for optimizing a PSS-based business model focused on customer experience and sustainability.
Analisis Kepuasan Kerja Pegawai di MTsN 40 Jakarta Barat Menggunakan Pendekatan Importance-Performance Analysis (IPA) Kayla Aura Rahma; Nanang Alamsyah; Wendy Febrianty Mardhiyah; Hafiza Aprilia
MAMEN: Jurnal Manajemen Vol. 5 No. 1 (2026): Januari 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v5i1.6967

Abstract

Employee job satisfaction is an important factor that influences organizational effectiveness and the quality of work outcomes. This investigation aims to measure the level of job satisfaction among employees at MTsN 40 Jakarta Barat and identify priority attributes for improvement according to the Importance Performance Analysis (IPA) method. Data were collected from 30 respondents utilizing a structured questionnaire consisting of ten job satisfaction indicators. The results show that several attributes exhibit negative gaps, indicating that the performance perceived by employees has not fully met their expectations. The IPA mapping reveals that Productivity and Leadership Qualities fall into Quadrant I (Concentrate Here), representing the most critical areas requiring immediate improvement. Meanwhile, Knowledge of Job, Adaptability, and Interpersonal Relations are placed in Quadrant II (Keep Up the Good Work), reflecting strong performance in aspects considered important. Quality of Work, Dependability, Judgment, and Initiative and Resourcefulness are categorized into Quadrant III (Low Priority), while Performance is located in Quadrant IV (Possible Overkill). Overall, the main sources of dissatisfaction stem from limited support for work processes and suboptimal leadership, rather than inadequate technical abilities. Therefore, strengthening leadership effectiveness, improving workflow efficiency, and enhancing internal communication are recommended to increase employee satisfaction sustainably.
Co-Authors Alamsyah, Nanang Aprilia, Hafiza Arum Asih Nur Sarinindiyanti, Julin Azzahra, Paramitha Widyadhari Chelsea Regita Gloria Hutagalung Dewi, Intan Novita Dewi Fadhilah, Septian Fuad Fadhilah fikri ramadhan, achmad Hafiza Aprilia Kayla Aura Rahma Manurung, Primelshaddai Tongguran Mohammad Rachman Waluyo Nanang Alamsyah Putra, Harditriyono Putra Ridha Amira Rossikhasanah Ummaiyah Habibah Siti Maria Ulfah Sugiarto, Aragorn Rei Azka Tarigan, Amenda Septiala Vina Sari Yosephine