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All Journal Bulletin of Electrical Engineering and Informatics Journal of Information Systems and Informatics Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Amrullah Amrullah
STMIK Lombok
Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering

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Linking IT Governance to Organizational Performance in Higher Education: The Role of Digital Capability and Organizational Agility Amrullah Amrullah; Khairul Imtihan; Baiq Yulia Fitriyani; Mardi; Muhamad Rodi
Journal of Information System and Informatics Vol 8 No 2 (2026): April
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i2.1581

Abstract

This study examines how IT governance contributes to organizational performance through information systems (IS) success, digital capability, and organizational agility in higher education institutions. It addresses a critical gap by exploring why improvements in IT governance and system quality do not always translate into higher organizational capabilities and performance. A quantitative survey was conducted with 342 respondents from higher education institutions in Nusa Tenggara Barat (NTB), Indonesia, and analyzed using PLS-SEM. The results show that IT governance significantly improves system, information, and service quality. However, these dimensions do not significantly influence digital capability, and digital capability does not significantly affect organizational agility. Instead, organizational agility is the only construct that significantly enhances organizational performance, while IT governance shows no direct effect. These findings suggest that IT value creation is not linear but depends on the organization’s ability to translate technological resources into adaptive capabilities. This study provides empirical evidence on the indirect role of IT governance and offers a contextual clarification of IS success and digital capability relationships within NTB higher education institutions.
Optimizing academic information systems: linking interface design with user satisfaction and loyalty Khairul Imtihan; Mardi Mardi; Amrullah Amrullah; Baiq Yulia Fitriyani; Muhamad Rodi
Bulletin of Electrical Engineering and Informatics Vol 15, No 4: August 2026
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eei.v15i4.10160

Abstract

Academic information systems (AIS) play a crucial role in supporting academic and administrative processes in higher education institutions. Despite their widespread adoption, sustained user engagement remains a challenge, often linked to usability and system responsiveness issues. This study integrates the technology acceptance model (TAM) with experiential interface dimensions visual quality (VQ) and user interface responsiveness (UIR) to examine their influence on user satisfaction (US) and loyalty within AIS environments. Data were collected from 432 active AIS users across 12 Indonesian universities and analyzed using partial least squares structural equation modeling (PLS-SEM). The results indicate that perceived ease of use (PEOU) and perceived usefulness significantly enhance US, which in turn strongly predicts user loyalty (UL). System responsiveness demonstrates a substantial influence on perceived usability, while usability exerts both direct and indirect effects on long-term user commitment. Although VQ contributes positively to usability perceptions and satisfaction, its direct role in sustaining loyalty is comparatively limited. Importance–performance map analysis (IPMA) further identifies PEOU and UIR as the most strategic priorities for improving long-term engagement. By extending TAM with experiential interface factors, this study offers a more comprehensive framework for understanding AIS adoption and provides practical guidance for designing user-centered, performance-driven AIS.
Analisis Kepuasan Pengguna terhadap Aplikasi Shopee Menggunakan Model User Experience (UX) dan ISO 25010 dengan Pendekatan PLS-SEM Nanang Mashud; Saikin Saikin; Amrullah Amrullah
Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Vol. 4 No. 5 (2026): September : Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Inf
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jupiter.v4i5.1645

Abstract

User satisfaction is an important indicator for evaluating the success of e-commerce applications because it is closely related to user experience and continued application usage. This study aims to analyze the effects of software quality based on ISO/IEC 25010 and the User Experience (UX) Framework on user experience, satisfaction, and continuance intention toward the Shopee application, as well as to examine the relationships among the research variables using Partial Least Squares Structural Equation Modeling (PLS-SEM). This quantitative study employed a survey involving 155 Shopee users in Central Lombok Regency. The research instrument consisted of 11 variables and 55 indicators measured using a five-point Likert scale. Data were analyzed using SmartPLS 4 through outer model evaluation, inner model evaluation, and hypothesis testing using 5,000-times bootstrapping. The outer model evaluation indicated that all indicators met convergent validity and reliability requirements, while discriminant validity was established based on the Fornell-Larcker criterion and Heterotrait-Monotrait ratio. The R² values indicated that the model explained 79.3% of user satisfaction and 70.8% of continuance intention. Of the 14 tested relationships, 8 hypotheses were supported and 6 were rejected. The strongest relationship was found between Satisfaction and Continuance Intention, with a path coefficient of 0.545 and a p-value of 0.006. These findings indicate that user satisfaction is a key factor influencing users' intention to continue using the Shopee application.
Co-Authors Baiq Yulia Fitriyani Khairul Imtihan Mardi Mardi Muhamad Rodi Nanang Mashud Saikin