Visipena
Vol 12 No 1 (2021)

PENGARUH BUDAYA ORGANISASI DAN KOMUNIKASI TERHADAP MUTU LAYANAN SMP NEGERI DI KECAMATAN PESANGGRAHAN JAKARTA SELATAN

Jennifer Rebecca Victoria (Universitas Negeri Jakarta)
Matin Matin (Universitas Negeri Jakarta)
Rochanah Rochanah (Universitas Negeri Jakarta)
Isthifa Kemal (Universitas Muhammadiyah Sumatera Utara)



Article Info

Publish Date
30 Jun 2021

Abstract

This study aims to determine the effect of supervision, persuasive education, managerial competence on academic service quality. This study uses a quantitative approach with survey methods and path analysis with path analysis techniques. The results of the study show that: (1) There is a positive direct influence of the organizational culture on the quality of teacher services. (2) There is a positive direct effect of communication on teacher service quality. (3) There is a positive direct influence of organizational culture on teacher communication. The results of the descriptive analysis of teacher service quality are very high as well as organizational and communication culture to make continuous improvements to teachers. Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh supervisi, kemonukasi persuasive, kompetensi manajerial terhadap mutu layanan akademik. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dan path analysis dengan teknik analisis jalur. Hasil penelitian menunjukkan bahwa: (1) Terdapat pengaruh langsung positif budaya organisasi terhadap mutu layanan guru. (2) Terdapat pengaruh langsung positif komunikasi terhadap mutu layanan guru. (3) Terdapat pengaruh langsung positif budaya organisasi terhadap komunikasi guru. Hasil analisis deskriptif mutu layanan guru sangat tinggi serta budaya organisasi dan komunikasi untuk membuat perbaikan terus menerus pada guru. Kata Kunci: Budaya Organisasi, Komunikasi, Mutu Layanan

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Journal Info

Abbrev

visipena

Publisher

Subject

Education

Description

Articles to be published on Visipena should follow the focus and scope of this journal. The scope of this journal is ...