Abdimas Indonesian Journal
Vol. 4 No. 2 (2024)

Analysis of Labor Fulfillment to Improve Customer Satisfaction

Mendrofa, Syah Abadi (Unknown)
Lisbet, Zeanette T. (Unknown)
Mukaromah, Hajar (Unknown)
Iswanto, Iswanto (Unknown)
Utomo, Bekti (Unknown)

Article Info

Publish Date
03 Oct 2024

Abstract

This research project aims to examine how the fulfillment of the workforce can enhance customer satisfaction through a comprehensive analysis of existing literature in the field. The objective of this study is to examine the relationship between the quantity, quality, and distribution of the workforce and the level of customer satisfaction. Previous research indicates that ensuring the optimal quantity, skill level, and strategic placement of the workforce can enhance service performance and, subsequently, customer satisfaction. Additionally, workforce training and development, as well as an effective performance management system, are vital in developing a workforce equipped to address customer needs.

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Journal Info
Abdimas Indonesian Journal
Website

Abbrev

aij

Publisher

Civiliza Publishing

Subject

Religion Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

Description

Abdimas Indonesian Journal is a biannual journal that published in June and Desember by Civiliza Publishing. The journal is focus on the result of community services and activities by empowering the society through a participatory approach to reach the sustainable ...