El-Faqih : Jurnal Pemikiran dan Hukum Islam
Vol. 11 No. 1 (2025): EL FAQIH

Implementasi Etika Bisnis Islam pada Kualitas Produk, Pelayanan, dan Administrasi Halva Bakery Tangerang

Didi Suardi (Unknown)
Herman Syahroni (Unknown)
Martavevi Azwar (Unknown)
Iti Septi (Unknown)
Aisyah Defy R. Simatupang (Unknown)
Oom Komariyah (Unknown)
Nur Jamaludin (Unknown)



Article Info

Publish Date
27 Apr 2025

Abstract

This study examines the implementation of Islamic business ethics in the business practices of Halva Bakery, Villa Rizky Ilhami, Kelapa Dua, Tangerang, Banten. The research focuses on seven indicators of Islamic business ethics: honesty in measurement, product quality, avoiding excessive oaths, generosity in service, administrative order, price transparency, and maintaining trust. This study uses a qualitative field research approach, with data collected through interviews, observation, and documentation. The findings indicate that Halva Bakery has not fully implemented Islamic business ethics. Three aspects require improvement: product quality, employee service ethics, and administrative effectiveness. In terms of product quality, several consumers found that some bread products had a hard texture, less attractive form, and inconsistent packaging. In service practice, some employees were perceived as not fully demonstrating polite communication, neat appearance, and friendly treatment toward all customers. In addition, administrative constraints, especially payment system disruptions, caused inconvenience for customers. This study contributes to the development of Islamic business ethics studies in small-scale food enterprises by showing that ethical business implementation must integrate product quality, service behavior, and administrative reliability. Strengthening these aspects is essential to build consumer trust and ensure that business practices align with Islamic values

Copyrights © 2025






Journal Info

Abbrev

faqih

Publisher

Subject

Religion Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences

Description

El-Faqih, Jurnal Pemikiran dan Hukum Islam, ISSN, 2503-314X ( Online) and 2443-3950 (Print) is a peer-reviewed journal published by the Faculty of Sharia, IAI Faqih Asyari Kediri. This scholarly periodical specializes in the study of Islamic law and seeks to present the various results of the latest ...