JURNAL AKADEMIK EKONOMI DAN MANAJEMEN
Vol. 2 No. 2 (2025): JURNAL AKADEMIK EKONOMI DAN MANAJEMEN  Juni

Pengaruh Kesesuaian Kualitas Produk Terhadap Kepuasan Konsumen Skincare Dengan Iklan Influencer Tasya Farasya

Nabila Keysha Mutmainah (Unknown)
Dwi Septianingrum (Unknown)
Laila Fitria (Unknown)
Fawwaz Akif Prayoga (Unknown)
Arsyadona Arsyadona (Unknown)



Article Info

Publish Date
10 Jun 2005

Abstract

This study was conducted to understand the relationship between the suitability of product quality and influencer advertising by Tasya Farasya on consumer satisfaction with skincare products. A quantitative approach was used, employing the Chi-Square test method to examine the significance of the relationship between two categorical variables: product quality suitability (suitable or not suitable) and consumer satisfaction (satisfied or not satisfied). The primary data was obtained through a survey distributed to 30 consumers of skincare products who follow influencer Tasya Farasya on social media. The analysis results show a strong correlation between product quality suitability and the level of consumer satisfaction. When the product quality meets expectations, consumers tend to experience higher satisfaction. The Chi-Square test resulted in a significance value of 0.004, which is lower than 0.05, indicating a significant effect. Both variables show a notable relationship. From the analysis, it can be concluded that the quality of products promoted by influencers plays an important role in shaping consumer perception, and consumer satisfaction is influenced by the quality of the skincare products they use.

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Journal Info

Abbrev

jaem

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

JURNAL AKADEMIK EKONOMI DAN MANAJEMEN (JAEM) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada ...