International Journal of Public Policy and Bureaucracy
Vol. 2 No. 2 (2025): Internation Journal of Public Policy and Bureaucracy

Optimizing The Performance Of Bhabinkamtibmas In Enhancing Community Services In Lilirilau District, Soppeng Regency

Novianti Pratama (Unknown)
Herman H (Unknown)
Risma Niswaty (Unknown)
Abd. Rahman Yus (Unknown)
Andi Anugrah Mahyuddin (Unknown)



Article Info

Publish Date
08 Jul 2025

Abstract

This study aims to analyze the optimization of Bhabinkamtibmas performance in public service delivery in Lilirilau District, Soppeng Regency. The analysis is based on six key performance indicators for public officers: work results, work proficiency, job knowledge, initiative, attitude, and discipline. The research employs a descriptive qualitative approach with data collected through observation, interviews, and documentation. Data analysis includes data condensation, data display, and conclusion drawing. The findings indicate that Bhabinkamtibmas performance remains suboptimal. A gap exists between the officers' perceptions and community expectations across almost all indicators. Although administrative reporting and forum participation are being conducted, the presence of officers in the field and their impact on enhancing community security remain limited. Identified obstacles include ineffective time management, inconsistent responsiveness, low technology utilization, weak initiative and empathy, and a lack of professionally driven discipline. Performance optimization requires a systemic approach grounded in participatory, collaborative, and public-oriented principles. Recommendations include need-based local training, strengthened inter-agency coordination, utilization of information technology, development of professional attitudes, and integration of local wisdom values in service delivery. These strategies are expected to enhance the role of Bhabinkamtibmas as responsive, human-centered, and trustworthy public service agents.

Copyrights © 2025






Journal Info

Abbrev

IJOPAB

Publisher

Subject

Decision Sciences, Operations Research & Management Education Social Sciences

Description

IJOPUB International Journal of Public Policy and Bureaucracy is an international peer reviewed and open-access journal in Public Administration. The aim is to publish conceptual and research articles that explore the application of any language in teaching and the everyday experience of Public ...