<![CDATA[This study aims to evaluate the effectiveness of Pura Mangkunegaran as an educational tourist destination by highlighting internal policies and the minimal availability of facilities. This study uses a qualitative approach through participatory observation and in-depth interviews. The researchers observed the interactions of the guides, the flow of tourists, and the condition of the physical facilities. Interviews were conducted with managers and guides to explore their perceptions of service quality and barriers to cultural knowledge transfer. Data analysis was carried out using reduction, presentation, and verification techniques to produce credible conclusions. The results of the study show a gap between the rich historical narrative and the physical infrastructure support. Mangkunegaran Palace is recognised as an inclusive ‘modern palace’, but limited physical facilities and a lack of independent information media such as storytelling are obstacles. Its designation as a City Cultural Heritage Site in 2024 provides a legal basis for protection as well as challenges for modernisation. Digital programmes such as Natyapura have begun to bridge the gap in educational tourism, although synchronisation with physical facilities still needs to be strengthened. This research enriches the literature on cultural heritage management by presenting an integrative analysis that actively links royal policies, the implementation of minimum museum service standards, educational tourism practices, and the dynamics of tourist needs.]]>
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