Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Vol. 4 No. 3 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 3 (Januari 202

The Effect Of Classroom Management, Digital Literacy And School Environment Quality On Educational Service Quality In Higher Education Institutions

Wariunsora, Marlen (Unknown)
Subroto, Desty Endrawati (Unknown)
Haribowo, Rio (Unknown)
Ramli, Akhmad (Unknown)
Nugroho, Isfauzi Hadi (Unknown)
Sujatmiko, Wandi (Unknown)



Article Info

Publish Date
24 Jan 2026

Abstract

The research study examines how classroom management practices together with digital literacy skills together with school environmental conditions create an effect on educational service delivery at higher education institutions. The research background establishes the need for higher education service improvement because of international competition and educational digital transformation. The researchers conducted their study through a quantitative explanatory approach which used survey data collected from 200 active students who were selected through purposive sampling. The researchers performed data analysis through multiple linear regression after they established both validity and reliability and validated their classical assumptions. The study results show that educational service quality benefits from classroom management practices and digital literacy skills and school environmental conditions which create positive substantial effects. The study presents theoretical contributions which enhance research on educational management and higher education service quality through its empirical demonstration of factors that determine educational service quality. The research findings provide higher education institution managers with strategic guidance which they can apply to create policies and practices that will improve learning together with educational technology and campus environment management, thus enhancing educational services.

Copyrights © 2026






Journal Info

Abbrev

jerkin

Publisher

Subject

Humanities Education Languange, Linguistic, Communication & Media Mathematics Other

Description

Jurnal Pengabdian Masyarakat dan Riset Pendidikan is a journal on Faculty of Education. Jurnal JERKIN: Jurnal Pengabdian Masyarakat dan Riset Pendidikan is under the auspices of the Faculty of Education, Universitas Pahlawan Tuanku Tambusai. The journal is registered with E-ISSN: 2961-9890. Jurnal ...