Al Ishlah Jurnal Pendidikan
Vol 18, No 1 (2026): MARCH 2026

Institutional Resource Management and Parental Satisfaction in Early Childhood Education: Perspectives from Millennial and Gen Z Parents in Indonesia

Upik Elok Endang Rasmani (Universitas Sebelas Maret)
Siti Wahyuningsih (Universitas Sebelas Maret)
Bambang Winarji (Universitas Sebelas Maret)
Jumiatmoko Jumiatmoko (Universitas Sebelas Maret)
Novita Eka Nurjanah (Universitas Sebelas Maret)
Nurul Shofiatin Zuhro (Universitas Sebelas Maret)
Anjar Fitrianingtyas (Universitas Sebelas Maret)



Article Info

Publish Date
31 Mar 2026

Abstract

The demographic shift toward Millennial and Generation Z parents has reshaped expectations for early childhood education (ECE), particularly regarding institutional resource management and service quality. This study examines the relationship between institutional resource management and parental satisfaction in ECE settings.A quantitative correlational design was employed with 150 parents in Surakarta, Indonesia, selected through purposive sampling. Data were collected using two Likert-scale instruments measuring institutional resource management (16 items) and parental satisfaction (12 items). Instrument validity was established through expert judgment, and reliability testing using Cronbach’s alpha indicated satisfactory internal consistency. Data were analyzed using Pearson’s correlation coefficient and coefficient of determination.The findings revealed a moderate, statistically significant positive relationship between institutional resource management and parental satisfaction (r = 0.56, p 0.01). The coefficient of determination (R² = 0.31) indicates that 31% of the variance in parental satisfaction is explained by institutional resource management. No significant differences were found between Millennial and Generation Z parents, suggesting convergent expectations regarding transparency, digital documentation, and administrative efficiency.The results highlight the importance of systematic and technology-supported resource management in enhancing parental satisfaction across generational groups. ECE institutions should prioritize managerial transparency, digital service optimization, and responsive administration to align with contemporary parental expectations. Future research should explore additional factors influencing satisfaction and extend analysis across broader educational contexts.

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Journal Info

Abbrev

alishlah

Publisher

Subject

Education Languange, Linguistic, Communication & Media Mathematics Other

Description

This journal focuses on advancing scholarly research and critical discourse in the field of education. It publishes original research articles that address contemporary issues and emerging trends in curriculum development, instructional practices, learning processes, educational policy, and teacher ...