Indonesian Collaboration Journal of Community Services (ICJCS)
Vol. 6 No. 1 (2026): Indonesian Collaboration Journal of Community Services

PELATIHAN INTERNALISASI TOTAL QUALITY MANAGEMENT (TQM) DALAM PENJAMINAN MUTU LAYANAN PENDIDIKAN INKLUSIF DI SDN KALAPIAN KECAMATAN PONTANG KABUPATEN SERANG

Umalihayati Umalihayati (Universitas Bina Bangsa)
Erna Kusumawarti (Universitas Bina Bangsa)
Mutoharoh Mutoharoh (Universitas Bina Bangsa)
Ika Pratiwi (Universitas Bina Bangsa)
Uli Wildan (Universitas Bina Bangsa)
Islahiyah Islahiyah (Universitas Bina Bangsa)
Ramdan Ramdan (Universitas Bina Bangsa)
Eno Astriani (Universitas Bina Bangsa)
Astuti Astuti (Universitas Bina Bangsa)
Falih Ihza (Universitas Bina Bangsa)
Inti Hujah (Universitas Bina Bangsa)



Article Info

Publish Date
28 Feb 2026

Abstract

This community service activity aimed to improve teachers’ understanding and competence in internalizing Total Quality Management (TQM) for quality assurance of inclusive education services at SDN Kalapian, Pontang District, Serang Regency. The activity was conducted in September 2025 involving principals, teachers, and educational staff through socialization, training, mentoring, and evaluation stages. The methods used included lectures, group discussions, simulations, and case studies related to inclusive education management and school quality culture. The results showed an increase in participants’ understanding of TQM concepts, inclusive education services, and school quality assurance systems. Participants also demonstrated stronger commitment and collaboration in developing sustainable quality culture within the school environment. In addition, the activity produced follow-up programs such as the establishment of a school quality assurance team, periodic evaluation of inclusive learning services, and continuous teacher competency development. The implementation of TQM in inclusive education services is expected to create adaptive, participatory, and sustainable educational quality improvement. Therefore, this activity contributes to strengthening the quality assurance system of inclusive elementary education and can serve as a model for similar schools in improving educational service quality.

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Journal Info

Abbrev

home

Publisher

Subject

Humanities Environmental Science Social Sciences Other

Description

Indonesian Collaboration Journal of Community Services (ICJCS) is a peer-refereed open-access international journal which has been established for the dissemination of Community Services. Starting from 2021, ICJCS would be published Four times in a year. All submitted manuscripts will be initially ...