<![CDATA[This study proposes the development of an intelligent academic notification system by integrating Robotic Process Automation (RPA) and Reinforcement Learning (RL) to improve the effectiveness of delivering information to students and parents. RPA is utilized to automate the process of sending notifications across various channels, such as email and WhatsApp, ensuring fast, consistent, and hands-free message distribution. RL is implemented to determine the optimal communication channel based on delivery history, message status (sent, failed, read), and the cost associated with each channel. Each student is represented as a state, while the selection of a communication channel becomes an action evaluated using Q-learning. The system learns from recipient behavior and updates the Q-table to enhance the accuracy of channel selection for future notifications. Additionally, the system applies an automatic escalation mechanism to parents as the deadline approaches. The result of this research is a smart notification system that can be implemented within academic information systems to enhance operational efficiency and student engagement.]]>
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