Journal of Information System, Technology and Engineering
Vol. 4 No. 2 (2026): JISTE

The Influence of Mobile Application Quality, Brand Consistency, and Service Reliability on the Digital Customer Experience of Food Delivery Application Users

Rio Haribowo (Universitas Mulawarman)
Flora Grace Putrianti (Universitas Sarjanawiyata Tamansiswa)
Ricky Rizkie (Sekolah Tinggi Ilmu Ekonomi GICI)
Widyatmoko Widyatmoko (Universitas Dian Nuswantoro)
Pas Mahyu Akhirianto (Universitas Bina Sarana Informatika)
Pande Gde Bagus Naya Primananda (Universitas Warmadewa)



Article Info

Publish Date
30 Jun 2026

Abstract

The objective of this study is to analyze the influence of Mobile Application Quality, Brand Consistency, and Service Reliability on Digital Customer Experience Users of food delivery app. Multiple linear regression was used to analyze data collected through online questionnaires. Prior to hypothesis testing, the validity test, reliability test, and classical assumption test were used for the data. The study showed that the Mobile Application Quality, Brand Consistency, and Service Reliability variables had a positive and significant influence on Digital Customer Experience both partially and simultaneously. The coefficient of determination suggests that three independent variables in this research explain the Digital Customer Experience. According to the research findings, application quality, brand consistency, and service reliability shape the digital customer experience in food delivery services. In addition to providing recommendations for food delivery service providers on how to improve their service quality and product competitiveness through effective customer experience management, the study also makes theoretical contributions to digital marketing, customer experience, and digital service management literatures.

Copyrights © 2026






Journal Info

Abbrev

jiste

Publisher

Subject

Computer Science & IT

Description

Journal of Information System, Technology and Engineering, with ISSN 2987-6117 (Online) published by Yayasan Gema Bina Nusantara is a journal that publishes Focus & Scope research articles, which include Information System, Information Technology, Engineering, Environmental Science and Natural ...