Lencana: Jurnal Inovasi Ilmu Pendidikan
Vol. 3 No. 4 (2025): Jurnal Inovasi Ilmu Pendidikan

The Analysis of Students’ English Skill Needs in the Hotel Management Study Program at SMK Negeri Kesehatan dan Pariwisata Bangkinang

Dzulhijjah Yetti (Politeknik Negeri Bengkalis)
Rahmad Akbar (Politeknik Kampar)
Hayatul Khairul Rahmat (Politeknik Kampar)
Andri Nofiar Am (Politeknik Negeri Bengkalis)



Article Info

Publish Date
31 Oct 2025

Abstract

This study investigates the English language skill needs of students enrolled in the Hotel Management Study Program (HMSP) at SMK Negeri Kesehatan dan Pariwisata Bangkinang, Riau Province, Indonesia. Grounded in the English for Specific Purposes (ESP) framework, the research adopts a descriptive qualitative design; data were collected through structured questionnaires, semi-structured interviews, and non-participant classroom observations. Findings reveal that speaking and listening are the most critical competencies for students who will serve as front-line hospitality professionals, particularly in guest-interaction scenarios such as handling reservations, managing complaints, and delivering hotel information. Three principal challenges were identified: difficulties with accent comprehension and pronunciation, limited industry-specific vocabulary, and communication anxiety. These results carry direct implications for ESP curriculum design in vocational secondary schools: learning materials and classroom activities should be systematically aligned with authentic hospitality communication contexts, including role-play simulations grounded in Standard Operational Procedures (SOPs), task-based interactions, and extensive listening practice featuring diverse accents. The paper contributes empirical evidence to the literature on needs analysis in ESP vocational education and offers practical recommendations for English teachers and curriculum developers in the Indonesian hospitality sector.

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Journal Info

Abbrev

Lencana

Publisher

Subject

Arts Humanities Education Languange, Linguistic, Communication & Media Other

Description

Sub Rumpun PENDIDIKAN ILMU SOSIAL 1 Pendidikan Pancasila dan Kewarganegaraan 2 Pendidikan Sejarah 3 Pendidikan Ekonomi 4 Pendidikan Geografi 5 Pendidikan Sosiologi dan Antropologi 6 Pendidikan Akuntansi 7 Pendidikan Tata Niaga 8 Pendidikan Administrasi Perkantoran 9 Pendidikan Bahasa Jepang 10 ...