JURNAL Al-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI
Vol. 11 No. 3 (2026): September 2026

Digital Consumer Intention Toward Bukalapak: UTAUT-Based Technology Acceptance Analysis.

Andhi Febisatria (Universitas Negeri Makassar)
Leonardo Davidsi Sipayung (Universitas Negeri Makassar)
Aryan Agus Pratama (Universitas Negeri Makassar)
Eureka Try Zarazwanty R. Laega (Universitas Negeri Makassar)
Zulfahmi Zulfahmi (Universitas Negeri Makassar)



Article Info

Publish Date
30 Sep 2026

Abstract

This research addresses declining Bukalapak traffic and competitiveness against platforms such as Shopee, Tokopedia, and Lazada. This study examines the influence of performance expectancy, effort expectancy, social influence, and facilitating conditions on consumers’ intention to continue using the Bukalapak application in Indonesia. A quantitative approach was employed through a survey of 100 respondents selected using purposive sampling. Data were analyzed using validity, reliability, coefficient of determination, t-test, and F-test. Findings show that all four independent variables positively and significantly influence users’ intention to continue using Bukalapak, with social influence demonstrating the strongest contribution. The coefficient of determination indicates that these variables explain 65.9% of variance in behavioral intention. These findings support the applicability of the Unified Theory of Acceptance and Use of Technology (UTAUT) in explaining consumer behavior in digital marketplaces. The study recommends strengthening innovation, ecosystem integration, social-commerce engagement, and technological infrastructure to improve sustainable user adoption and competitiveness.

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Journal Info

Abbrev

SST

Publisher

Subject

Biochemistry, Genetics & Molecular Biology Computer Science & IT Electrical & Electronics Engineering Industrial & Manufacturing Engineering Public Health

Description

Jurnal AL-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI terbit 2 kali dalam setahun yaitu pada bulan Maret dan September adalah jurna; ilmiah yang mempublikasikan artikel hasil penelitan ilmiah dan ide-ide di bidang sains dan teknologi. Jurnal ini berfokus pada bidang teknik industri, teknik elektro, ...