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Public Complaints Information System at Jentera Stabat Village Office Melia Pradita; Raheliya Br. Ginting; Siti Jamilah Br. Tarigan; Ita Margaretta Br. Tarigan
JCEIT: Journal of Computer Engineering and Information Technology Vol. 1 No. 3: JCEIT: Journal of Computer Engineering and Information Technology (July 2025)
Publisher : Karya Techno Solusindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64810/jceit.v1i3.18

Abstract

The Community Complaint Information System in Jentera Stabat Village is a system built to facilitate the community in filing complaints regarding issues that occur in the village. This system is designed with the aim of improving public services and expediting the resolution of problems faced by the community. The system is equipped with features such as online complaint form filling, monitoring of complaint status, and notifications to relevant parties. The use of this system is expected to enhance transparency and accountability of the village government in handling community complaints. In its development, the system involves various stakeholders such as the community, village government, and system developers. With the implementation of this community complaint information system, it is hoped that the quality of public services will improve and the resolution of community issues will be expedited REFERENCES Faittullah Akbar, M. (2023). Penerapan Metode Waterfall pada Sistem Informasi Penjualan Dan Persediaan Pada Warung Makan Hejo Karawang. Indonesian Journal Computer Science, 2(1), 29–34. https://doi.org/10.31294/ijcs.v2i1.1902 Firgia, L., Muhamad Muslih, & Aditya Pratama. (2022). Implementasi Sistem Informasi Pengaduan Masyarakat Di Daerah Perbatasan Studi Kasus Desa Cipta Karya. Jurnal Rekayasa Teknologi Nusa Putra, 8(2), 101–110. https://doi.org/10.52005/rekayasa.v8i2.267 Fisa Wisnu Wijaya, & Lomban, D. (2022). Sistem Informasi Inventory Barang Menggunakan Metode Waterfall. Jurnal Informatika, Teknologi Dan Sains, 4(3), 247–254. https://doi.org/10.51401/jinteks.v4i3.1963 Haniva, D. T., Ramadhan, J. A., & Suharso, A. (2023). Systematic Literature Review Penggunaan Metodologi Pengembangan Sistem Informasi Waterfall, Agile, dan Hybrid. Journal of Information Engineering and Educational Technology, 7(1), 36–42. https://doi.org/10.26740/jieet.v7n1.p36-42 Harjono, W., & Kristianus Jago Tute. (2022). Perancangan Sistem Informasi Perpustakaan Berbasis Web Menggunakkan Metode Waterfall. SATESI: Jurnal Sains Teknologi Dan Sistem Informasi, 2(1), 47–51. https://doi.org/10.54259/satesi.v2i1.773 Irwanto. (2021). Perancangan Sistem Informasi Sekolah Kejuruan dengan Menggunakan Metode Waterfall (Studi Kasus SMK PGRI 1 Kota Serang-Banten). Lectura: Jurnal Pendidikan, 12(1), 399–405. Kurniasih, K., & Mulyono, H. (2022). Sistem Informasi Pengaduan Masyarakat Berbasis Web Pada Kantor Desa Ladang Peris Kecamatan Bajubang. Jurnal Manajemen Sistem Informasi, 7(4), 678–688. https://doi.org/10.33998/jurnalmsi.2022.7.4.692 Murdiani, D., & Sobirin, M. (2022). Perbandingan Metodologi Waterfall Dan RAD Dalam Pengembangan Sistem Informasi. JINTEKS (Jurnal Informatika Teknologi Dan Sains), 4(4), 302–306. Nugroho, F. E., Taufiq, R., & Alfarizi, M. S. (2021). RANCANG BANGUN SISTEM INFORMASI PELAYANAN PENGADUAN MASYARAKAT BERBASIS WEB PADA DESA SUKADAMAI KABUPATEN TANGERANG. Nurkholis, A., Susanto, E. R., & Wijaya, S. (2021). Penerapan Extreme Programming dalam Pengembangan Sistem Informasi Manajemen Pelayanan Publik. 5. Rohman, A., & Brilian, R. P. (2023). Sistem Informasi Manajemen Tabungan Pada Bank Sampah Raflesia Menggunakan Metode Waterfall. JBMI (Jurnal Bisnis, Manajemen, Dan …, 19(3), 192–204. https://doi.org/10.26487/jbmi.v19i3.25061 Supiyandi, S., Zen, M., Rizal, C., & Eka, M. (2022). Perancangan Sistem Informasi Desa Tomuan Holbung Menggunakan Metode Waterfall. JURIKOM (Jurnal Riset Komputer), 9(2), 274. https://doi.org/10.30865/jurikom.v9i2.3986 Syafiul Hamidani, Endang Etriyanti. (2022). Sistem Informasi Pengaduan Masyarakat Kota Lubuklinggau Berbasis Website. Jurnal Ilmiah Binary STMIK Bina Nusantara Jaya Lubuklinggau, 3(2), 61–67. https://doi.org/10.52303/jb.v3i2.55 Usnaini, M., Yasin, V., & Sianipar, A. Z. (2021). Perancangan sistem informasi inventarisasi aset berbasis web menggunakan metode waterfall. Jurnal Manajemen Informatika Jayakarta, 1(1). Wau, K. (2022). Pengembangan Sistem Informasi Persediaan Gudang Berbasis Website Dengan Metode Waterfall. Jurnal Teknik, Komputer, Agroteknologi Dan Sains, 1(1), 10–23. https://doi.org/10.56248/marostek.v1i1.8 Zaenudin, A., & Syahidin, Y. (2022). Rancangan Sistem Informasi Pengaduan Masyarakat Berbasis Web Pada Kantor Kecamatan Dengan Fitur Notifikasi Telegram. Jutisi : Jurnal Ilmiah Teknik Informatika Dan Sistem Informasi, 11(1), 75. https://doi.org/10.35889/jutisi.v11i1.812
Social Media Dependency Dan Information Privacy Concerns Terhadap Switching Behavior Pada Media Sosial Tiktok Azahra, Putri Rif’da Azmi; Saputri, Marheni Eka
eProceedings of Management Vol. 11 No. 4 (2024): Agustus 2024
Publisher : eProceedings of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The emergence of various new social media facilities causes dependence and worry for users. As a new social media,TikTok is currently one platform that users love. This research investigates users' transition from the TikTokapplication to a new one. The method used in this research applies a quantitative approach with a descriptive researchtype. The population used in this research is TikTok social media users in Indonesia with a sample size of 385respondents. The sampling used in this research was accidental sampling. Based on the results of research usingdescriptive analysis with the help of IBM SPSS 25 for Windows software, it shows that social media dependency andinformation privacy concerns have a significant simultaneous and partial effect on switching behavior. Keywords-privacy concern; social media dependency; switching behavior, and TikTok.
Pengaruh Hedonic Motivation, Convenience Motivation, Restaurant Credibility, Perceived Ease Of Use, Privacy And Security, Dan Information Quality Terhadap Intention To Use Dan Kaitannya Dengan Actual Use Pada Layanan Gofood Di Aplikasi Gojek (Studi Pada G Rizky, Nabila; Dewi, Citra Kusuma
eProceedings of Management Vol. 11 No. 6 (2024): Desember 2024
Publisher : eProceedings of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Perkembangan teknologi yang semakin canggih memungkinkan berbagai kegiatan dapat dilakukan dengan lebihpraktis, mudah dan cepat. Salah satu bentuk perkembangan teknologi yang banyak digemari oleh masyarakat terutamaoleh Generasi Z dan Milenial adalah layanan Online Food Delivery. Penelitian ini saya lakukan untuk melihat seberapabesar efek atau pengaruh Hedonic Motivation, Convenience Motivation, Restaurant Credibility, Perceived Ease ofUse, Privacy and Security, Information Quality, Intention to Use dan Actual Use layanan GoFood di aplikasi Gojekpada Generasi Z dan Milenial. Hasil penelitian ini menunjukkan bahwa responden terbanyak berasal dari Generasi Zdan Milenial. Kemudian, hasil olah data menggunakan SmartPLS menunjukkan bahwa variabel Hedonic Motivation,Convenience Motivation, Restaurant Credibility, Perceived Ease of Use, Privacy and Security, dan InformationQuality berpengaruh secara positif dan signifikan terhadap variabel Intention to Use. Selanjutnya, variabel Intentionto Use berpengaruh secara positif dan signifikan terhadap variabel Actual Use. Hasil penelitian memperlihatlan bahwalayanan GoFood digemari oleh masyarakat terutama oleh Gen Z dan Milenial. Oleh karena itu, Perusahaan Gojekharus selalu menerapkan strategi pemasaran dan segmentasi pasar yang efektif agar dapat mempertahankan Intentionto Use dan Actual Use pada layanan GoFood.Kata Kunci-online food delivery, intention to use, actual use
Informasi Lingkungan sebagai Sarana Sistem Wayfinding di The Breeze Bumi Serpong Damai City: Environmental Information As A Means Of Wayfinding System At The Breeze Bumi Serpong Damai City Astuti Widoretno; Estuti Rochimah
SARGA: Journal of Architecture and Urbanism Vol. 18 No. 2 (2024): July 2024
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/sarga.v18i2.1767

Abstract

The Breeze Bumi Serpong Damai (BSD) City adalah pusat kegiatan hiburan dari gaya hidup, yang berada di kawasan BSD Green Office Park Kota Tangerang Selatan. The Breeze BSD City menjadi sebuah mal dengan konsep ruang tanpa dinding, baik di bangunan gedung dan fasilitas penunjang yang saling terintegrasi antar gedung dengan danau dan taman sekitar. Rancangan ini apabila tidak dilengkapi dengan wayfinding yang tepat, akan menimbulkan banyak kemungkinan bagi pengunjung dalam menginterpretasikan jalan menuju tempat yang diinginkan dan akan memberikan kesan rumit bagi pengunjung yang baru pertama kali datang. Oleh karenanya perlu adanya sistem wayfinding yang baik agar pengunjung tidak kesulitan dalam mengenal tempat dan menemukan lokasi yang ingin dituju. Penelitian ini bertujuan memaparkan dan mengevaluasi sistem wayfinding pada bangunan mall The Breeze BSD City, menggunakan teori yang dikemukakan oleh Lynch dan Passini, yaitu elemen arsitektur wayfinding, signage, dan sensori informasi lainnya sebagai bagian dari sistem wayfinding.
Implementation of the Incoming and Outgoing Mail Management Information System Application at STMIK Neumann Indonesia Evinitus Sembiring
Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Vol. 4 No. 2 (2025): September 2025
Publisher : LKP KARYA PRIMA KURSUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62712/juktisi.v4i2.519

Abstract

Managing incoming and outgoing mail is a crucial part of administrative activities in higher education institutions, including STMIK Neumann Indonesia. Currently, the process of recording and archiving mail is still done manually, which can potentially cause various problems such as delays in processing mail, lost documents, and difficulties in searching archives. To address these issues, a computerized and integrated Incoming and Outgoing Mail Management Information System application was developed. This application is designed with a web-based approach using the PHP programming language and a MySQL database. The main features developed include managing incoming and outgoing mail, agency data, mail classification, user management, and mail reports. This system is also equipped with an access rights-based login function to maintain data security. Test results show that the application can help administrative processes be faster, more efficient, and well-documented. By implementing this information system, STMIK Neumann Indonesia can improve the effectiveness of administrative services, accelerate the flow of mail disposition, and create a structured and modern digital archiving system.
The Relevance of Curriculum for Building Modeling and Information Design in Response to Business and Industry Needs in the Digital Era Yullyani Sartika Ningsih; Fahmi Rizal; Faisal Ashar; M Giatman
JETL (Journal of Education, Teaching and Learning) Vol 10 (2025): Special Issue
Publisher : STKIP Singkawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26737/jetl.v10i2.7548

Abstract

In the era of digital transformation, the construction industry increasingly demands professionals who are proficient in digital tools such as Building Information Modeling (BIM), 3D modeling, and virtual simulations. This study aims to evaluate the relevance of the Building Modeling and Information Design curriculum at SMKN 1 Bengkalis to the current needs of the business and industrial world. A mixed-methods approach was employed, combining document analysis of curriculum components with survey data from industry representatives to assess graduates’ competencies. The results reveal that while core competencies such as 2D drafting and basic 3D modeling are well-covered and highly relevant, there are significant gaps in the areas of digital project management, advanced BIM proficiency, and the use of innovative tools like VR/AR. Employer feedback indicates moderate satisfaction with graduate readiness, especially in innovation, digital literacy, and collaborative skills. Based on these findings, the study recommends curriculum improvements such as the integration of BIM-based learning modules, incorporation of VR/AR tools, increased collaboration with industry, and the offering of professional certifications. These enhancements are expected to better align vocational education with the evolving technological landscape of the construction sector. In conclusion, while the current curriculum provides a solid technical foundation, continuous updates and strategic partnerships with industry are essential to ensure its relevance in the digital era.
Evaluation of the implementation of the learning program Design Modeling and Building Information SMK Negeri 1 Bengkalis Septia Rahman; Ari Syaiful Rahman Arifin; Fahmi Rizal; M Giatman
JETL (Journal of Education, Teaching and Learning) Vol 10 (2025): Special Issue
Publisher : STKIP Singkawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26737/jetl.v10i2.7541

Abstract

The rapid development of the Architecture, Engineering, and Construction industry has led to the increasing adoption of Building Information Modeling as a critical skill for future professionals. However, vocational high schools in Indonesia, including SMK Negeri 1 Bengkalis, often face challenges in integrating BIM-based learning due to limited resources, conventional teaching approaches, and lack of industry alignment. This study aims to evaluate the implementation of the Design Modeling and Building Information learning program at SMK Negeri 1 Bengkalis by examining three key aspects: planning, implementation, and assessment. The research used a quantitative descriptive method with survey instruments distributed to teachers and students. Data were collected through questionnaires, observations, and document analysis. The results show that the planning aspect received an average score of 88.8%, categorized as Good, with strengths in lesson planning and curriculum structure. The implementation aspect scored 82%, also Good, though student engagement and use of technology need improvement. The assessment aspect averaged 85%, with competency achievement rated Very Good, yet feedback and follow-up practices remain underdeveloped. In conclusion, the learning program has been generally well implemented, but further enhancement is needed in integrating digital tools, strengthening industry relevance, and promoting student-centered learning. These improvements are crucial for aligning vocational education with evolving AEC industry demands
Implementation of ASN Competency Development Policy in the Field of Procurement and Information Systems : Challenges and Solutions in Southwest Papua Alfonsina Djitmau; Dian Ferriswara; Sapto Pramono
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 2 No. 3 (2025): Juli : Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v2i3.540

Abstract

The competency development of the State Civil Apparatus (ASN: Aparatur Sipil Negara) is a key element in strengthening efficient, transparent, and accountable governance, especially in strategic sectors such as the procurement of goods/services and information systems. This study aims to analyze the implementation of ASN competency development policies in this field in Southwest Papua Province, as well as identify challenges and formulate adaptive solutions that are in accordance with local conditions. This study uses a qualitative descriptive approach with data collection techniques through observation and documentation in a number of agencies from the Bureau of Procurement of Goods and Services, the Communication and Information Service, the Regional Civil Service Agency, and several other related SKPDs. The data were analyzed using thematic analysis techniques to improve the validity of the findings. The results of the study show that the implementation of ASN competency development policies still faces obstacles in the form of limited understanding of regulations, low technical capabilities in the procurement and management of information systems, limitations of digital infrastructure, and a manual bureaucratic culture that is still dominant. The conclusion of this study emphasizes the importance of a competency development approach based on positional and contextual needs, with the support of adaptive regulations, continuous mentoring, and adequate digital infrastructure investment. This research contributes to the development of public administration science, especially in the formulation of ASN development policy implementation strategies that are more responsive to the challenges of disadvantaged regions and support the transformation of digital bureaucracy at the local level.  
DESIGN OF INTERNAL AUDIT INFORMATION SYSTEMS OF OCCUPATIONAL SAFETY AND HEALTH MANAGEMENT SYSTEMS Rohmat Fais Sahhal Hafidhuddin; Indri Santiasih; Wibowo Arninputranto
Journal of Vocational Health Studies Vol. 9 No. 1 (2025): July 2025 | JOURNAL OF VOCATIONAL HEALTH STUDIES
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jvhs.V9.I1.2025.16-24

Abstract

Background: The internal audit assessment of the Occupational Safety and Health Management Systems (OSHMS) in the container terminal company currently uses semi-digital forms. The company’s existing audit forms used general data processing software (Microsoft Excel), which was ineffective and inefficient in fulfilling the internal audit assessment of OSHMS. It also needed to be adjusted, referring to the guidelines of the Republic of Indonesia Government Regulation Number 50 of 2012. Digitalization through information systems is recommended to improve the effectiveness and efficiency of the internal audit assessment of OSHMS in the company. Purpose: To analyze the requirements for the internal audit information systems of OSHMS in the company. Method: This study used the direct test method to determine the function of features and menus on the information systems interface and usability testing to determine the percentage of system usability for users. Descriptive analysis was used to identify the requirements for the internal audit information systems of OSHMS in the company. Result: Based on the study conducted, there were minor adjustments to the forms of internal audit of OSHMS in accordance with current regulations. The fulfillment of 166 audit criteria for internal audits of OSHMS at the advanced level in the company required 99 documents of audit evidence. The direct test results show that the information systems function is running according to the study objectives. The results of the usability testing obtained a percentage of 83.15%. Conclusion: The internal audit information systems of OSHMS can be implemented and provide benefits for the company.
BRI BANK INFORMATION SYSTEM AUDIT BASED ON CUSTOMER TRANSACTIONS IN MEDAN CITY Siahaan, yanty faradillah; Rivaldo, Samuel; Mhd. Kabul Maulana; Ramadhani Syahputra Ritonga; lubis, M.Ginda rizky mulia; saragih, Dinda sabrina; Sarah tsabitah; Alfia syahmadina; laia, Tanira; safilla dwi mahirah; Rio Febrian
Bahasa Indonesia Vol 17 No 06 (2025): Instal : Jurnal Komputer
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jurnalinstall.v17i06.396

Abstract

The era of digital transformation has brought fundamental changes to the banking industry in Indonesia, encouraging banks to optimize information systems to improve service quality and maintain customer loyalty. This study focuses on Bank Rakyat Indonesia (BRI) in Medan City, which is the economic center of North Sumatra with a high level of competition. In this context, information system audits are important to assess the reliability, security, and effectiveness of existing systems. This study aims to evaluate the effect of service quality and customer satisfaction on BRI customer loyalty, as well as to analyze the impact of information technology implementation in improving service quality. The methods used in this study include qualitative and quantitative analysis, with data collection through questionnaires distributed to BRI customers in Medan. The results of the study indicate that there is a significant effect between service quality and customer satisfaction on loyalty. In addition, the digital transformation carried out by BRI, including the implementation of the COBIT and ISO 31000 frameworks, has improved operational efficiency and data security. However, BRI also faces challenges in adapting to changing regulations and strengthening cybersecurity systems. These findings provide valuable insights for BRI management in optimizing more effective information systems and marketing strategies, and emphasize the importance of a customer-centric approach in improving customer experience. Recommendations for BRI include strengthening risk management and utilizing demographic data for more targeted product development, in order to maintain customer loyalty in the increasingly digital era.

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