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Jurnal Ilmu Administrasi Negara (JUAN)
Published by Universitas Maritim Raja Ali Haji
ISSN : 23545798     EISSN : 26545020     DOI : -
Core Subject : Social,
Social Sciences
Arjuna Subject : -
Articles 6 Documents
 1 
Search results for , issue "vol 10 no 2 (2022): november, 2022" : 6 Documents clear
IMPLEMENTASI GOOD GOVERNANCE DALAM MENINGKATKAN KEDISIPLINAN PEGAWAI (STUDI KASUS BADAN KESATUAN BANGSA DAN POLITIK KABUPATEN ACEH BARAT) Mahqfirah, Desi; Fadly, Zuhrizal
Jurnal Ilmu Administrasi Negara (JUAN) Vol 10 No 2 (2022): November, 2022
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v10i02.4621

Abstract

This study aims to review the implementation of the principles of Good Governance on employee discipline carried out at the National Unity and Political Agency of West Aceh Regency. This study uses a qualitative descriptive research method, taking method by conducting interviews, observations, and documentation. The research informants consisted of 6 (six) informants at the research location. The theory used in this study is the implementation theory of George Edward III which consists of 4 (four) namely communication, resources, disposition of implementers, and employee structure. The National and Political Unity Agency (Kesbangpol) of West Aceh Regency is a regional apparatus that is responsible for assisting the government in politics and general governance which is under and responsible to the Regent of Aceh Barat. The results of the study indicate that in the implementation of good governance in terms of indicators, several functions of the principles of Good Governance have been running at the National Unity and Politics Agency. quality civil servants who are disciplined, reliable, and responsible.
ANALISIS BEBAN KERJA PEGAWAI PADA KANTOR PELAYANAN PERBENDAHARAAN PONTIANAK Liliyana, Liliyana; Abdullah, Abdullah; Azaria, Elsa
Jurnal Ilmu Administrasi Negara (JUAN) Vol 10 No 2 (2022): November, 2022
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v10i02.4708

Abstract

This study aims to determine Employee Workload at the Pontianak State Treasury Service Office and the impact of workload on employees and the solutions that can be provided. The researcher’s initial observations indicate that there is an excessive workload at the Pontianak Treasury Service Office can cause a decrease in employee word performance. The researcher uses descriptive quantitative methods with descriptive statistics. Data collection techniques were carried out through interviews, observation, and documentation studies. The researcher chooses the conversion staff, validator, and reviewers. The results of the analysis of the workload of employees in the Fund Disbursement Section, it is considered to exceed the specified workload. This can be seen from the results of the workload analysis calculation using the task-by-task position approach method, obtained the workload for the Conversion Executing Staff is 266,960 minutes, the Validator Implementing Staff is 277,772 minutes, and the Reviewer Implementing Staff is 292,232 minutes. The total volume of workload exceeds the effective working time in one year, which is 89,770 minutes. Excessive workload makes employees have to use time out of working hours. Suggestions need to be balanced with rewards in the form of compensation, a better transfer/promotion system, and the provision of facilities and rewards. This is in line with Bambang Agus Diana and Ridho Hartas’s research entitled Employee Workload Analysis at the UPBJJ Office-Universitas Open Bandung with the results of the uneven distribution of employee workload causing employee performance to decline.
PERAN GENDER SEBAGAI VARIABEL MODERASI DALAM PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT Zailani, Rinawati; Gunartati, Gunartati; Fanani, Johan
Jurnal Ilmu Administrasi Negara (JUAN) Vol 10 No 2 (2022): November, 2022
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v10i02.4907

Abstract

Service quality is the producer's behavior to meet consumers' needs and achieve satisfaction. This study was conducted to determine the effect of reliability, assurance, responsiveness, attention, and tangibles of service quality on pleasure, and to examine the moderation effect in this relationship. Gender is expected to strengthen the influence of the five dimensions of service quality on satisfaction. The research method used is a survey method with a quantitative research approach. The sample in this study amounted to 100 people, taken using a non-probability sampling technique because the actual number of the research population is not known with certainty. The data analysis technique used multiple regression and moderated regression analysis (MRA). The results showed that of the five dimensions of service quality, only the dimensions of responsiveness, attention, and tangibles significantly affected satisfaction. Gender can fully moderate the influence of the assurance dimension of service quality on happiness, whereas gender strengthens the influence of the assurance dimension of service quality on satisfaction. These results become a reference for agencies to further improve the quality of services by paying attention to gender.
IMPLEMENTASI KEBIJAKAN PAJAK KENDARAAN BERMOTOR DALAM MEMAKSIMALKAN PENDAPATAN ASLI DAERAH (STUDI PADA UPT SAMSAT BALARAJA) Fatmawati, Sarah; Murodi, Ahmad; Badar, Refly
Jurnal Ilmu Administrasi Negara (JUAN) Vol 10 No 2 (2022): November, 2022
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v10i02.4995

Abstract

Policy implementation has a legal basis that applies so that a common goal can be achieved during the implementation of the policy implementation. The process of developing certain areas requires large costs and the details of expenditure requirements are clear. In the implementation of financial management, the regional government gives authority to the Regional Revenue Agency (BAPENDA). One source of local revenue is motor vehicle tax. The implementation of the collection is regulated in Law Number 28 of 2009 concerning Regional Taxes and Regional Levies. This study aims to examine the implementation of motor vehicle tax policies in maximizing local revenue at UPT SAMSAT Balaraja, Tangerang Regency. The method used in this study is a qualitative research which in the implementation of data collection carried out observations of the research location, interviews with several sources, and documentation. The results of this study indicate that the implementation of the motor vehicle tax policy has been going very well with the support of 3 services outside the UPT SAMSAT Balaraja and 3 special programs that have been approved by the heads of agencies from BAPENDA, POLRI, and PT. Jasa Raharja
EFEKTIVITAS PENGGUNAAN Q-RIS DALAM PENINGKATAN PENERIMAAN PAJAK BUMI DAN BANGUNAN PASCA COVID-19 DI KOTA TANJUNGPINANG Raudah, Umi; Pranola, Lili
Jurnal Ilmu Administrasi Negara (JUAN) Vol 10 No 2 (2022): November, 2022
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v10i02.5035

Abstract

Taxation services in the city of Tanjungpinang are organized by the Regional Tax and Levy Management Agency of Tanjungpinang City. So far, tax services have been constrained by the high number of people’s mobility making it difficult for people to reach them, add with the Covid-19 pandemic that has hit Indonesian over the last two years, tax revenues especially the type of Land and Building Tax have decreased. To overcome this problem, the Central Government together with Regional Tax and Levy Management Agency of Tanjungpinang City created a means of payment in order to bring tax services closer especially Land and Building taxes to the community with tax services that utilize the use of online based information technology one of which is Q-ris. The research method used is a qualitative research method. The effectiveness of using Q-ris has four theorytical dimensions according to Budiani Ni Wayan in 2017, namely the accuracy of program targets, program socialization, achievement of program goals and program monitoring.
FAKTOR-FAKTOR PENDORONG DAN PENGHAMBAT IMPLEMENTASI INOVASI SEKTOR PUBLIK DI KOTA PADANG PANJANG Barsei, Adhityo Nugraha
Jurnal Ilmu Administrasi Negara (JUAN) Vol 10 No 2 (2022): November, 2022
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v10i02.5166

Abstract

The COVID-19 pandemic has had an impact on access to public services. The Padang Panjang City Government, in collaboration with the State Administration Institute, held an Innovation Laboratory activity. This activity aims to ensure that the Padang Panjang City Government can continue to provide services to the community despite the pandemic. However, the Innovation Laboratory activities not running well. This study aims to analyze the factors driving and inhibiting the implementation of innovation in the city of Padang Panjang. This research is descriptive qualitative research. The research was at the Office of the Planning, Research, and Development Agency (Bappedalitbang) of Padang Panjang City. The researcher collects data through in-depth interviews, documentation, and literature studies. informan was chosen by using a purposive sampling technique, namely innovators who have produced innovations from each OPD of Padang Panjang City. The data analysis technique uses selecting, compiling, and drawing conclusions. This study's results found the driving factors, namely the support of the Regional Head, align with regional mission, clear SOPs / technical guidelines, knowledge transfer of innovation, and stakeholder involvement. Meanwhile, the limited number of innovation managers, the limited ability of innovation managers, and the mutation/rotation of employees who are competent towards innovation become barriers factors.

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