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Jurnal Studi Manajemen Organisasi

smo
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Published by Universitas Diponegoro

ISSN : 16938283 EISSN : 28284534 DOI : https://doi.org/10.14710/jsmo.v18i2

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Studi Manajemen Organisasi merupakan peer-reviewed academic journal yang terbit mulai 2007 yang di publikasikan Departemen Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro. Jurnal Studi Manajemen Organisasi menerbitkan artikel konseptual dan empiris di bidang manajemen. JSMO fokus mengenai teori organisasi dan perilaku, manajemen strategis, manajemen sumber daya manusia, dan perbandingan lintas-budaya efektivitas organisasi.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Perilaku Organisasi dan Menejemen Sumber Daya Manusia

Articles 8 Documents

Search results for , issue "Vol 11, No 1 (2014)" : 8 Documents clear

ANALISIS PENGARUH KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN (Studi Pada Pegawai Perum PERUMNAS Jakarta) Arina Nurandini; Eisha Lataruva
JURNAL STUDI MANAJEMEN ORGANISASI Vol 11, No 1 (2014)
Publisher : Faculty of Economics and Business Diponegoro University

This study aims to analyze the influence of organizational commitment on employeeperformance in Perumnas Jakarta. And to know which one variable affectspredominantly between 3 variables namely affective commitment, normative commitment,and continuance commitment to employee performance in Jakarta Perumnas.The study uses three independent variables, namely affective commitment, normativecommitment and continuance commitment, with the dependent variable is theperformance of employees. The data in this study were collected through a questionnairedistributed to 75 employees in Jakarta Perumnas.Based on the research that has been done shows that affective commitment variable has apositive and significant influence on employee performance, variable normativecommitment has a positive and significant impact on employee performance, andcontinuance commitment variable has a positive and significant influence on employeeperformance.Keywords: Affective Commitment, Normative Commitment, Continuance CommitmentEmployee Performance.

ANALISIS PENGARUH KESESUAIAN CITRA DIRI, KUALITAS PRODUK DAN IKLAN PRODUK TERHADAP KESUKAAN MEREK TEH SIAP MINUM DALAM KEMASAN (Studi Pada Konsumen Teh Botol Sosro Di Kota Semarang) Hanu Kurniawan; Mudji Rahardjo
JURNAL STUDI MANAJEMEN ORGANISASI Vol 11, No 1 (2014)
Publisher : Faculty of Economics and Business Diponegoro University

The interesting phenomenon is the standing of “teh Botol Sosro” as a top brand indexpersistently since 2010 - 2013 indicates that there is a very good marketing strategy onbrand. The simplicity and flexibility of “Teh Botol Sosro” are the major factor appliedby the company to remain in the top sale. Another factor is the naturalness of “Teh BotolSosro” which is always preferred and also inportant to attract the consumers. Thisresearch will analyze the new things that may affect the consumers’ favorite brand “TehBotol Sosro”. The variables of the research are self-image, product quality, andadvertising.This research uses accidental sampling method, which is anyone who happened to meetwith the researchers can be sampled if deemed suitable, the sample in this researchis 100people. Data collection is conducted using questionnaires.Population in this research isconsumers of “Teh Botol Sosro” in Semarang.The results of multiple regression is most influential independent variable on thedependent variable is the self- image variable(0,471),followed by quality productvariable (0,335) and the last is advertising variable. The result of t-test prove that all ofthe independent variables(self-image, quality products, and advertising)have a positiveinfluence on the dependent variable that is brand preferencesa bottled tea “Sosro” inSemarang. Based on the consumers’ opinion,the three independent variables consideredimportant when choosing a bottled tea product “sosro” in semarang. And the result ofadjusted R2 is0,503. It means that 50,3 % of quality products can be explained by thevariable self – image, product quality and advertising. While the remaining 49, 7% isinfluenced by other variables not examined in this research.Keywords: self image, quality of product, advertising, brand preference

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI HARGA SAHAM PERUSAHAAN MANUFAKTUR DI BEI TAHUN 2010 – 2012 Andrio Sutriawan; Mulyo Haryanto
JURNAL STUDI MANAJEMEN ORGANISASI Vol 11, No 1 (2014)
Publisher : Faculty of Economics and Business Diponegoro University

The capital market is a means in which treasury securities are long-term traded. Incapital markets, companies get funds relatively expensive, because the company does nothave to pay the capital cost or capital cost can be reduced. Securities that are oftentraded in the capital market is share. Shares are securities as proof of ownership orpossession of individuals and institutions. Many factors affect the stock price like PER,DER, ROA, PBV, NPM and EPS. The purpose of this study was to analyze the effect ofPER, DER, ROA, PBV, NPM and EPS of the stock price.Population and samples in this study are all companies listed on the Stock Exchange ofthe year 2010-2012. Purposive sampling techniques of sampling and obtained a sampleof 333 companies. Type of data is secondary. Methods of data collection using thedocumentation. The analysis technique used is multiple regression.Results of analysis using multiple regression shows that: PER positive effect on the stockprice. DER negative affect the stock price. ROA positive affect the stock price. PBVpositive effect on the stock price. NPM positive effect on the stock price. EPS positiveeffect on the stock price.Keywords : PER, DER, ROA, PBV, NPM, EPS, Stock Price

ANALISIS PENGARUH KUALITAS PELAYANAN ONLINE RESERVATION TICKET TERHADAP KEPUASAN PELANGGAN (Studi Kasus pada PT Kereta Api Indonesia Daop 4 Semarang) Muhammad Ariefian Isnan; Sutopo Sutopo
JURNAL STUDI MANAJEMEN ORGANISASI Vol 11, No 1 (2014)
Publisher : Faculty of Economics and Business Diponegoro University

The background of this research is the accumulation of passengers at ticket counter atdeparture station that indicates a lack of interest in using online reservation ticketservice. This research aims to analyze and provide empirical evidence about the influenceof the four variables of quality electronic services are efficiency (X1), fulfillment (X2),system availability (X3), dan privacy (X4) to customer satisfaction users onlinereservation ticket of PT Kereta Api Indonesia Daop 4 Semarang.Data analysis techniques used in this research is multiple regression analysis. Thepopulation in this study was the passengers that uses the online reservation ticket in thePT Kereta Api Indonesia Daop 4 Semarang. The amount of sampels are 100 respondensand the sampling method is purposive sampling. The data was collected usingquestionnaires.The t test result show that only variables efficiency, fulfillment, and system availabilityhave a positive and significant effect on customer satisfaction .while privacy variable notpositive and significant effect on customer satisfaction. The multiple linier regressionresult show that efficiency variable are independent variables that most influence on thecustomer satisfaction.Keywords: quality of service, efficiency, fulfillment, system availability, privacy, customersatisfaction

PENGARUH NILAI PELANGGAN YANG DITAWARKAN SEKOLAH UNGGULAN NURUL ISLAMI SEMARANG TERHADAP KEPUASAN SISWA Bagus Yunianto Wibowo; Mudiantono Mudiantono
JURNAL STUDI MANAJEMEN ORGANISASI Vol 11, No 1 (2014)
Publisher : Faculty of Economics and Business Diponegoro University

The research has the efforts of junior high school, high school and vocational school inUnggulan Nurul Islami (Nuris) Semarang, to become the institution that not only deliverswhat the needs of the students, but is also able to offer values that can satisfy the students.This research identified at least 4 (four) the troubles in this research besides found theproblem in service quality, human resources quality, and location of Unggulan NurulIslami Semarang. The research also get a referral earlier research that deserves to beresearched further in an upcoming research. Therefore, the formulation of the problem inthe research is how to increase student satisfaction in accordance with the expectationsof the school through the value of the customer. This research also formulate models and4 (four) research hypothesis.This research uses a sample of 100 students in junior high school, high school andvocational school Nuris Semarang. In this research using of intervening models (multipleregression analysis) and survey methods with questionnaires. Primary Data is requiredand tested is the quality of human resources, the quality of the education service,location, customer value offered and satisfaction of students.The results of this research demonstrating that the model and the four (4) hypothesisreceived significantly. And the research found that the quality of human resources (HR) isthe most dominant variables that affect student satisfaction through customer value.Therefore, it can be concluded to improve the quality of human resources at the juniorhigh school, high school and vocational school became the main determinant in studentsatisfaction through customer value at Unggulan Nurul Islami Semarang.Keywords: Human Resources Quality, Service Quality Education, Location, CustomerValue Offered, and Student Satisfaction

ANALISIS PENGARUH ATRIBUT PRODUK TERHADAP LOYALITAS NASABAH (Studi Pada Tabungan BritAma BRI Kantor Cabang Pattimura Semarang) Aditya Taufan P.A; Suryono Budi Santosa
JURNAL STUDI MANAJEMEN ORGANISASI Vol 11, No 1 (2014)
Publisher : Faculty of Economics and Business Diponegoro University

Competition in today's business world is getting tougher. this affects particularly kapadaBRI in 2012. BRI bank customers BritAma savings each month fluctuated. AlthoughBritAma already provide product attributes that can compete with other banks, but stillcan not reach the target. This study aims to research how much influence of the qualityproduct, features product, and design product by BritAma to customer loyalty BRIPattimura Semarang.The population in this study are BritAma customer of BRI Pattimura Semarang. Thesample in this study were randomly conducted using non probability sampling techniqueand accidental sampling method. The analysis used in this study is multiple liniearregression analysis, by using the stage of tes validity, test reliability, and classicalassumption tes. And then the hypothesis is evidenced by t test, F test, and coefficient ofdetermination (R²).The result of multiple liniear regression analysis that has been done shows that allindependent variables, the quality product, fitur product, and desaign product have a positiveinfluence on the dependent variable, customer loyalty. The independent variable is the mostinfluential of the dependent variable is the variable fitur product (0,433), followed by qualityproduct (0,306), and then desaign product (0,274). And the coefficient of determination(adjusted R²) is 0,503. This means that 50,3% customer loyalty is affected by variable qualityproduct, fitur product, and desaign product. While the ramaining 49,7% is influenced byother variables that are not addressed in this study.Key Word : customer loyalty, quality product, features product, design product

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI YIELD OBLIGASI KONVENSIONAL DI INDONESIA (Studi Kasus Pada Perusahaan Listed di BEI) Tiyas Ardian Saputra; Prasetiono Prasetiono
JURNAL STUDI MANAJEMEN ORGANISASI Vol 11, No 1 (2014)
Publisher : Faculty of Economics and Business Diponegoro University

Basically the value of inflation affect bond’s yield. When inflation was increase , so thatbond’s yield will increase as well. However, in 2010 increase of inflation were followedby decrease of bond’s yield. In 2011, when BI rate was increase, also was followed bydecrease of bond’s yield. The aims of this study are to analyze the effect of BI rate,inflation, GDP and bond rating to bond yield.The research use purposive sampling method. Purposive sampling method is a samplingmethod that is based on certain criteria. Sample in this study are 17 samples from 2008to 2011 period. Data for this study can be obtained from Bond Book that are published inIndonesia Stock Exchange (IDX) website. Data analysis use multiple linear regressionwith SPSS 18 software.Based on data analysis can be concluded that BI rate variable have a positive andsignificant impact on bond yield. Inflation variable have a positive and significantimpact on bond yield. GDP variable have a negative and significant impact onbond yield. Bond rating have a negative and significant impact on bond yield.Then, this study also shows BI rate, inflation, GDP and bond rating have significanteffect together on bond yield.Keywords: Bond Yield, BI rate, Inflation, GDP, Bond Rating

ANALISIS SISTEM ANTRIAN DAN OPTIMALISASI LAYANAN TELLER (Studi Kasus pada Bank X di Kota Semarang) Petrus Lajor Ginting; Edy Rahardja
JURNAL STUDI MANAJEMEN ORGANISASI Vol 11, No 1 (2014)
Publisher : Faculty of Economics and Business Diponegoro University

In terms of providing services to customers in the bank, the phenomenon of Queuing isinevitable and often encountered. Where is clearly visible that the number of customerswaiting to be served. the length of the queue make customers feel uncomfortable, becauseit considers the time they wasted their time waiting in line before being served. Effort thathas been done is to develop technology that can provide satisfaction to customers and feltstill not deliver maximum results. One way to reduce the queues are so long is to how tochange an existing queue system.This research uses as much of the sample which is 1349 Bank X at the teller. Thisresearch uses the pattern of arrival poisson and exponential service pattern.The results of this research show the value of Asymp. Sig > real level. Therefore, it canbe concluded that the Bank X pattern of arrival Poisson and service Eksponential pattern.Then the Bank X has been in accordance with the model queue that is used in general. Itis appropriate in the earlier mentioned that the research queueing models is the patternof arrival of Poisson and service Eksponential pattern.Keywords: queue, poisson, exponential

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Hersugondo

Contact Email
jsmo@live.undip.ac.id

Phone
+628996071000

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jsmo@live.undip.ac.id

Editorial Address
https://ejournal.undip.ac.id/index.php/smo/about/editorialTeam

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

Abstract

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Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Hersugondo

Contact Email jsmo@live.undip.ac.id

Phone +628996071000

Journal Mail Official jsmo@live.undip.ac.id

Editorial Address https://ejournal.undip.ac.id/index.php/smo/about/editorialTeam

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Hersugondo

Contact Email
jsmo@live.undip.ac.id

Phone
+628996071000

Journal Mail Official
jsmo@live.undip.ac.id

Editorial Address
https://ejournal.undip.ac.id/index.php/smo/about/editorialTeam

Location
Kota semarang,

Jawa tengah

INDONESIA