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Journal of Public Administration Studies
Published by Universitas Brawijaya
ISSN : 2548902X     EISSN : 25416979     DOI : -
Core Subject : Humanities, Science, Education, Art, Social,
Arts Humanities Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other
Journal of Public Administration Studies (JPAS), with registered ISSN number 2548-902X (print) and 2541-6979 (online) is a scientific journal dedicated to dissiminate the development of theory and practices of public administration globally. JPAS published two times a year in February and November.
Arjuna Subject : -
Articles 7 Documents
 1 
Search results for , issue "Vol 6, No 2 (2021)" : 7 Documents clear
Public Service Quality in Administration in Kalidoni Kelurahan Office, Palembang City Asteriniah, Femi
JPAS (Journal of Public Administration Studies) Vol 6, No 2 (2021)
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2021.006.02.5

Abstract

This reseach aims to examine service quality of Kalidoni urban village Office, Palembang City, the supporting and inhibiting factors of service at Kalidoni village office, Palembang City. This research used a qualitative approach with a descriptive level of explanation. Data or information is collected through informant interviews. The results showed that based on the Tangible dimension (physical evidence), the availability of facilities and infrastructure to support the convenience of services such as waiting rooms, parking lots, toilets, prayer rooms, suggestion boxes, and service counters at Kalidoni village office, Palembang City Based on the dimension of reliability, service procedures are a little indifferent due to improper turnaround time. Based on the dimension of Responsiveness, officers do not give a positive response to community complaints, and there is no follow-up to the criticisms and suggestions submitted. Based on the dimension of Assurance, there is still a delay in the process of completing the services provided that are not in accordance with the existing standard operating procedures because there are still people who do not complete the required requirements, so they are required to complete these requirements to be able to continue the procedure. Empathy dimension (Empathy), the lack of attention given by the officers and the lack of hospitality received by the community are complaints that are often raised by the public.
Public Policy Instruments Selected in Policy Implementation Prostitution Prevention and Revocation in Surabaya City Ati, Nurul Umi
JPAS (Journal of Public Administration Studies) Vol 6, No 2 (2021)
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2021.006.02.1

Abstract

This study aims to analyze public policy instruments chosen in the implementation of prostitution prevention and repetition policies in the city of Surabaya. This type of research is a qualitative descriptive study with a focus of research analyzing Voluntary Model Instruments, Mixed Model Instruments and Mandatory Instruments (Regulations). Novelty (novelty) of this research is to see the reality of the problem of prostitution by looking at the public policy instruments chosen in the implementation of prostitution prevention and repetition policies. The results showed that from the voluntary model instrument, commercial sex workers (CSWs) had been given skills training as well as spiritual spray/recitation on a regular basis to then be repatriated to their home areas with compensation. But not all sex workers want compensation. Residents of Dolly and Jarak held a bulletin board after hundreds of residents burned tires in the middle of the road as a refusal.
The Headmaster’s Strategy to Improve Civil Servants’ Work Performance (Administration Department) in Pringgasela High School, East Lombok-NTB Parhan, Parhan
JPAS (Journal of Public Administration Studies) Vol 6, No 2 (2021)
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2021.006.02.6

Abstract

This study aims to determine the headmaster's strategy to improve the work performance of Civil servant [administration department] at Pringgasela Senior High School. This research used the descriptive qualitative research method. The data in this study were obtained from interviews with informants and documentation. The data analysis was carried out in the following steps: data collection, data reduction, data presentation and drawing conclusions or verification (Miles and Huberman, 2014: 20). The results of this study stated that the headmaster's strategy to improve the work performance of civil servants in the administration department: Making disciplinary rules about working hours that must be on time. Building a spirit of togetherness through civil servants’ friends, superiors and subordinates, as well as communication, intimacy and mutual respect. Providing role models for all civil servants. The results of the headmaster's strategy show the work performance of civil servants [administration department] is classified good in providing services, however they have not provided satisfaction to: teachers, students or other related parties. As for the constraints faced when performing performance in providing services, by the Administrative Apparatus such as the lack of responsiveness of the Administrative Apparatus in understanding consumer psychology, the large amount of workload that is carried out in a little bit of time and the supporting infrastructure is inadequate and lack of personel.
Principal-Agent in Implementing Village Funds in Linggo Village, Kejayan District, Pasuruan Regency Aminullah, Aminullah
JPAS (Journal of Public Administration Studies) Vol 6, No 2 (2021)
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2021.006.02.2

Abstract

The village fund is one of the many policy programs carried out by the government sourced from the state budget (APBN) which is allocated directly to the village. But in the implementation of the village fund, there are still problems so that in general the village fund is still not effective. This study analyzes the role of actors in the implementation of village funds from the perspective of the principal-agent whose locus is in Linggo village, Kejayan district, pasuruan regency. The focus in this study is the role of principal and agent in the stages of planning, implementation, and reporting of the village fund by measuring the effectiveness of implementation through the principles for cultivating effective implementation practice. Novelty of this research is to see the effectiveness of the implementation of the village fund from the perspective of the relationship of the principal agent. This study aims to create a model of the effectiveness of the village fund policy implementation in linggo village, kejayan district. The results showed that the relationship between the principal and agent must increase oversight so that the policy objectives can be achieved.
Public Transport in Developing Countries Adinata, Rendra; Wike, Wike; Wanto, Alfi Haris
JPAS (Journal of Public Administration Studies) Vol 6, No 2 (2021)
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2021.006.02.7

Abstract

The changes and challenges in public transport in developing countries are need to be address with the right policy, yet to make the right policy, we need to identify the main problem and characteristics of public transport in developing countries itself. This article explain the characteristics of public transportation in developing countries using literature review. In general, it is based on its organization, multimodal transport planning and finance, fare control, fare exemptions and social obligations, vehicle specifications, competition and regulation and finally ownership and investment.
Women’s Participation in Village Developent Planning: Case of Indonesia Andryanto, Dian
JPAS (Journal of Public Administration Studies) Vol 6, No 2 (2021)
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2021.006.02.3

Abstract

The introduction of participatory processes concerning village development planning by Law 6/2014 on Village open up the opportunity for village communities to shape village development priorities. It is expected that village community involvement over village planning will make village government more accoutable downwardly and village development be responsive to villagers problems and needs. Using literature review, the present paper inspects closely a body of literature to ensure that women and other historically marginalized groups have chance to participate meaningfully in these processes. The reviewed literature suggest a divergence between what scholars believe about advantages of participatory processes and limited impact of such. Similarly, within this nascent stage of village law implementation participatory spaces in determining village development priorities are still dominated by village elites and men, and village development is heavily focus on infrastructure development. However, the presence and empowered women’s organizations or groups which exists in villages might influential to drivw village development priorities that are responsive for women. What we learned from these body of literature is that meaningful participation by women and other historically disadvantaged groups can only be achieved through continious intervention and facilitation either by dedicated and reform-minded public officials and other critical actors. Furthermore women should involve in participatory village development planning as a collective, rather than as individuals.
Effect of Public Service Quality on People Satisfaction toward Implementation of Integrated Administration Service Kecamatan in New Normal Era Kecamatan Sako Palembang City Austin, Trecy; Hestiriniah, Deby Chintia
JPAS (Journal of Public Administration Studies) Vol 6, No 2 (2021)
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2021.006.02.4

Abstract

2020 is the year of the COVID-19 pandemic which made Government implement Large Scale Social Restriction Policy, both Social Distancing and Physical Distancing. However, based on the observation results made by the researcher in the field of the PATEN process in Kecamatan Sako during new normal, people were not yet discipline in dealing with online services. The services continue as usual by implementing strict health protocol such as to wash hands with soap often, to wear mask, to maintain a distance of a meter. Based on the survey conducted in Kecamatan Sako, the respondents still did stuff on the spot directly because the physical files still had to be collected at the PATEN counter to be processed. According to a direct interview conducted with the Head of the Government Section, the management of Family Card and ID card was carried out at the UPT Zone VIII of civil registration since April 23, 2020. The purposes of this study are to analyze the effect of service quality (tangibles, reliability, responsiveness, assurance, and empathy) on people satisfaction in Kecamatan Sako and to explain the dimensions of service quality (tangibles, reliability, responsiveness, assurance, and empathy), which dimensions have the most dominant influence on people satisfaction in Kecamatan Sako. This study uses quantitative methods. The method used in data collection is Proportionate Random Sampling. The data quality test consists of testing the validity and reliability of the data using multiple linear regression. The results of this study indicate that the t value is 1.985 with a significant value of 0.015 <0.05, so that the results of the first problem formulation are Tangible, Assurance, and Empathy which have a significant effect on the variable of people satisfaction. The second problem formulation explains that the empathy variable is the variable that has the most dominant influence on the dependent variable or dependent (y) with the largest Beta value which is 0.551.

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