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Rezkiawan Tantawi
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Jambura Science of Management
Published by Universitas Negeri Gorontalo
ISSN : 26553651     EISSN : 26560453     DOI : 10.37479
Core Subject : Economy,
Economics, Econometrics & Finance
Jambura Science of Management is a peer-reviewed journal published by Department of Management, Faculty of Economic, Universitas Negeri Gorontalo twice a year in January and July. P-ISSN (2655-3651) E-ISSN (2656-0453) The aims of this journal is to provide a venue for academicians, researchers and practitioners for publishing the original research articles or review articles. The scope of the articles published in this journal deal with a broad range of topics, including: Financial Management, Marketing Management, Human Resource Management, Operational Management, Risk Management, Business Management. This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. Jambura Science of Management in cooperation with Aliansi Pengelola Jurnal Ekonomi & Bisnis Indonesia (ALJEBI)
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 80 Documents
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The Influence of Usefulness, Ease of Use, and Trust on E-Commerce Use Intention Mediated by Attitude Ernawati, Sri; Sanaji, Sanaji; Andjarwati, Anik Lestari
Jambura Science of Management Vol 7, No 2 (2025): Jambura Science of Management - July 2025
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jsm.v7i2.31794

Abstract

Purpose: This study aims to investigate the influence of perceived usefulness, perceived ease of use, and trust on the intention to use e-commerce applications, specifically in the context of post-pandemic consumer behavior. By introducing attitude as a mediating variable, the research seeks to uncover the psychological pathway through which these perceptual factors shape user intentions. Furthermore, the study addresses a contextual gap by focusing on users in West Nusa Tenggara, contributing to a more localized understanding of e-commerce adoption in emerging regions.Design/Methodology/Approach: This study adopts a quantitative research design employing an explanatory survey approach, which entails gathering data directly from respondents. The primary research tool is a questionnaire based on a Likert scale, comprising a series of structured questions for participants to respond to. The study sample includes 100 participants, selected through purposive sampling. To examine both the direct and indirect relationships among the research variables, data analysis is performed using Structural Equation Modeling (SEM) with the aid of SmartPLS software.Findings: The results of the study show that the perceived ease of use and perceived trust have a direct and significant influence on the intention to use e-commerce shoppe applications, while perceived usefulness does not have a direct effect but significantly contributes to shaping users’ attitudes. Attitude is proven to be a strong mediating variable that bridges the relationship between users’ perceptions (usefulness, ease of use, and trust) and their intention to use.
The Influence of Reward, Work Environment, and Motivation on Employee Performance in The EKP Department of FEB Universitas Negeri Malang Akbar, M. Taufik; Imron, Moh.; Syafuddin, Amin
Jambura Science of Management Vol 7, No 2 (2025): Jambura Science of Management - July 2025
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jsm.v7i2.31443

Abstract

Purpose: AThe purpose of this study is to explore how different factors, specifically reward, work environment, and motivation, impact employee performance within the EKP Department of FEB Universitas Negeri Malang. Organizations rely heavily on human resources to achieve their goals, and effective management of these resources is crucial for sustained success. Understanding the relationship between these factors and employee performance can help managers create an environment that supports high performance and satisfaction. Employee performance is influenced by both internal and external factors. Rewards, which can be both intrinsic and extrinsic, serve as a form of recognition for employees’ efforts and achievements. Meanwhile, the work environment encompasses the physical, psychological, and social conditions in which employees work. Motivation drives employees to put forth their best efforts, and it can be fostered through various means, including recognition, support, and personal growth opportunities. By examining how reward, work environment, and motivation contribute to employee performance, this study aims to provide insights that can guide organizational strategies. Identifying the most influential factor among these three can help managers and decision-makers prioritize interventions and resources to improve employee productivity and overall organizational effectiveness.Design/Methodology/Approach: This research uses a quantitative approach with a saturated sampling technique, involving all 47 employees of the department. Data was collected using questionnaires that applied a five-point Likert scale to measure the perceptions of respondents on each factor. Before performing multiple regression analysis, classical assumption tests were conducted to ensure data validity, addressing issues such as normality, multicollinearity, and heteroscedasticity. The use of multiple regression was justified despite the small sample size because it allowed for analyzing the simultaneous and individual influence of the independent variables on employee performance.Findings: The findings indicate that reward, work environment, and motivation all significantly influence employee performance, both individually (partially) and together (simultaneously). Of these three factors, the work environment was found to have the strongest impact on employee performance. This suggests that creating a supportive, well-organized, and comfortable work environment is crucial for enhancing employee productivity. The study highlights the practical importance of focusing on both tangible and intangible aspects of the work environment, as well as implementing fair reward systems and motivational strategies, to support high employee performance.
The Influence of Talent Management, Job Satisfaction, and Retention on Employee Performance Ariyanto, Ricky Alfian; Robbie, R. Iqbal; Roz, Kenny; Pratika, Yeyen
Jambura Science of Management Vol 7, No 2 (2025): Jambura Science of Management - July 2025
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jsm.v7i2.30295

Abstract

Purpose: The purpose of this research is to determine and analyze talent management, job satisfaction, employee retention and employee performance, the influence of talent management on employee performance, the influence of job satisfaction on employee performance, the influence of talent management on employee retention, the influence of job satisfaction on employee retention, the influence employee retention on employee performance, employee retention can mediate the influence between talent management on employee performance and employee retention can mediate the influence between job satisfaction and employee performance.Design/Methodology/Approarch: The type of research in preparing this thesis is explanatory research with the population, namely, production employees at PT. Polowijo Gosari Gresik, namely 234 employees, with a sample size of 70 respondents. The data analysis technique uses a range of scales and Structural Equation Modeling (SEM) with the partial least squares (PLS) method.Findings:  The research results show that talent management is included in the good criteria, job satisfaction is quite satisfactory, employee retention is good, and employee performance is quite high. Talent management does not affect employee performance, job satisfaction has an effect on employee performance, talent management has no effect on employee retention, job satisfaction has no effect on employee retention, employee retention has an effect on employee performance, employee retention is unable to mediate the effect of talent management on employee performance and employee retention is unable to mediate the influence of job satisfaction on employee performance.
Design of an Integrated Cascade Framework for the Graduation Program of Bank BRI Microcredit Debtors Khakim, Lukmanul; Hermawan, Hardy R.; Pardede, Tiolina Evi N.; Indrajit, R. Eko
Jambura Science of Management Vol 8, No 1 (2026): Jambura Science of Management - January 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jsm.v8i1.36865

Abstract

Purpose: This study aims to develop an adaptive change management framework to enhance the capacity of microcredit borrowers while strengthening the credit risk management model at Bank Rakyat Indonesia (BRI). Currently, BRI faces significant challenges in managing credit risk quality within the micro segment, which accounts for approximately 37.1% of the total loan portfolio. Despite its strategic role in promoting financial inclusion and economic empowerment, this segment continues to exhibit a relatively higher Non-Performing Loan (NPL) ratio compared to other segments. This condition results in substantial provisioning burdens and increases the potential for moral hazard, driven by interest rate subsidies that are not supported by an effective mechanism for debtor graduation.Design/Methodology/Approach: This study employs a qualitative approach, employing thematic analysis, and synthesizes the ADKAR model and the Integrative Change Model (ICM) into an original framework termed the Integrated Cascade Framework (ICF). The ICF framework integrates change simultaneously across three layers: strategic–governance, operational–organizational, and ecosystem–debtor behavior.Findings: The findings indicate that this integration can align the corporate risk appetite with tangible changes in debtor behavior toward graduation. The implementation of the Integrated Cascade Framework (ICF) is expected to foster a more sustainable, well-controlled, and adequate microcredit distribution pattern, thereby significantly enhancing national productive capacity.
Resilience and Stress Management as Determinants of MSME Managers’ Adaptive Behavior in the Era of Digital Transformation Alam, Heldy Vanni; Tantawi, Rezkiawan; Kaluku, Amelia; Maele, Dwi Aminarti
Jambura Science of Management Vol 8, No 1 (2026): Jambura Science of Management - January 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jsm.v8i1.36864

Abstract

Purpose: The research examines the urgency of digital transformation, which is rapidly affecting the Micro, Small, and Medium Enterprises (MSMEs) sector. As the backbone of the local economy in Gorontalo Province, MSMEs face significant challenges in adapting to technological, market, and regulatory changes. Psychological factors such as resilience and stress management are presumed to play a crucial role in shaping the adaptive behavior of MSME managers in responding to these changes. The purpose of this study is to analyze the influence of these two psychological variables on the adaptive behavior of MSME managers and to identify the factors that most significantly contribute to their readiness to face digital transformation.Design/Methodology/Approach: The research employed a quantitative approach using multiple regression analysis on survey data from 150–200 MSME actors. The findings reveal that personal strength, social support, coping strategies, and optimism significantly influence adaptive behavior. In contrast, factors such as emotional regulation, impulse control, stress awareness, and negotiation ability do not show a meaningful effect.Findings: The resulting model explains 67.3% of the variance in change behavior, with personal strength emerging as the most dominant predictor. These findings indicate that readiness for change is more strongly determined by practical and psychological reinforcement factors rather than reflective ones. Therefore, interventions aimed at strengthening MSMEs should focus on enhancing personal resilience, developing coping strategies, optimizing social support, and fostering an optimistic outlook.
Ambidexterity Strategy, Digital Innovation for Street Vendor Sustainability in the Creative Economy Era Yamin, Mohamad; Saleh, Nino Nopriandi; Mukhaira, Inna
Jambura Science of Management Vol 8, No 1 (2026): Jambura Science of Management - January 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jsm.v8i1.34220

Abstract

Purpose: This research aims to identify an effective strategy for sustaining street vendor entrepreneurship in Tangerang City, particularly by integrating ambidexterity and digital innovation with approaches to economic, technological, organizational, and environmental factors relevant to the challenges entrepreneurs often face.Design/Methodology/Approach: In this research, researchers tested models and hypotheses using the PLS technique. PLS (Partial Least Squares) analysis consists of two parts: outer model and inner model evaluation. Using a survey or questionnaire with 200 respondents, street vendors in Cipondoh District, Tangerang City. Data was collected for 13 days. Data was collected using purposive sampling.Findings: The research results show that the Ambidexterity Strategy and Digital Innovation play significant roles for the Street Vendor Sustainability Business in Cipondoh, Tangerang. Economic, Environmental, and technological factors significantly affect the Ambidexterity Strategy. In contrast, Organizational Factors have an impact but do not significantly impact the Ambidexterity Strategy for Street Vendors in Cipondoh, Tangerang.
Digital PR Strategy and Institutional Image in Islamic Boarding Schools Maulana, Irfan; Saleh, Nino Nopriandi; Aryanto, Puput; Putri, Roisatul Agitsah Hilwana; Meifiana, Andini
Jambura Science of Management Vol 8, No 1 (2026): Jambura Science of Management - January 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jsm.v8i1.34122

Abstract

Purpose: The purpose of this research is to examine how digital communication strategies and social media credibility shape institutional image, trust, and public involvement, and to recommend effective digital public relations practices.Design/Methodology/Approach: Employing a mixed methods sequential exploratory design, the study began with qualitative thematic analysis of interviews with key stakeholders, followed by quantitative testing using Structural Equation Modelling (SEM) with 215 respondents.Findings: Six major themes were revealed: strategic digital communication, stakeholder engagement, governance and management, values and positioning, issues and crises, and impacts and outcomes. SEM results indicate that social media credibility significantly influences institutional image and public engagement. Institutional image mediates the relationship between credibility and engagement. However, digital communication strategies alone do not significantly affect public engagement unless governance, clear procedures, and competent human resources support them.
Understanding Indonesian Organizational Culture through Hofstede Insights: A Comparison with Malaysia, Singapore, and Thailand Tantawi, Rezkiawan; Ishak, Idham Masri; Noviana, Near Anggreini Hesti; Botutihe, Miranda; Hidayat, Fadel
Jambura Science of Management Vol 8, No 1 (2026): Jambura Science of Management - January 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jsm.v8i1.34101

Abstract

Purpose: Despite having the largest population and human resources in the ASEAN region, Indonesia still lags in terms of productivity compared to countries such as Singapore, Thailand, and Malaysia. This fact highlights a fundamental issue that is not only technical and economic but also closely tied to the organizational culture embedded within the work system. The objective of this study is to analyze Indonesia’s organizational culture using the Hofstede Insights approach, supported by the Culture Compass as an analytical tool, and to compare Indonesia's condition with those of other Southeast Asian countries that exhibit high labor productivity.Design/Methodology/Approach: This study employs a descriptive quantitative method, supported by data obtained using an AI-based Culture Compass instrument, developed from Hofstede’s organizational culture indicators and calibrated to the local context.Findings: This study reveals that Indonesia's low labor productivity is closely linked to cultural factors, including high power distance, strong collectivism, short-term orientation, and low indulgence. Compared with Malaysia, Singapore, and Thailand, Indonesia’s organizational culture is less adaptive to contemporary work demands, thereby hindering innovation, leadership participation, and talent development. Strategic cultural transformation is essential to improve human capital competitiveness.
Optimizing AI Chatbot Adoption for MSME Competitiveness Kamil, Ikhsan; Reztrianti, Diajeng; Setiawan, Adhy Rifki; Shafirendita, Gefadzra; Al-Firdauz, Muhamad Muzaky
Jambura Science of Management Vol 8, No 1 (2026): Jambura Science of Management - January 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jsm.v8i1.34102

Abstract

Purpose: This study reviews empirical evidence on AI chatbots in micro and small MSMEs to explain their impact on sales performance and customer satisfaction and to identify key drivers, barriers, and adoption strategies relevant to Society 5.0.Methodology: A PRISMA-guided systematic literature review was conducted across Scopus-indexed sources (ScienceDirect, Emerald, MDPI), covering July 2014–July 2025. Thirty-nine articles met the inclusion criteria.Findings: Flow and Technology Interactivity explain how readability, transparency, personalization, responsiveness, and ubiquitous connectivity create flow, thereby enhancing communication quality and satisfaction. TAM/UTAUT and meta-UTAUT show perceived usefulness as the most consistent driver of intention and continuance, with perceived intelligence and anthropomorphism reinforcing acceptance; privacy risk, time risk, technological anxiety, and data/security concerns inhibit adoption. The TOE lens groups context-specific enablers and constraints across technology, organization, and environment, while RBV and Dynamic Capabilities clarify how AI-CRM, data governance, multichannel integration, and sensing–seizing–reconfiguring convert conversational value into advantage.
Traditional Weaver Productivity: Why Experience Outweighs Skill for Mandar Silk Weavers in West Sulawesi? Afrilia, Eny; Wahdaniah, Wahdaniah; Mas’ud, Anis Anshari
Jambura Science of Management Vol 8, No 1 (2026): Jambura Science of Management - January 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jsm.v8i1.33944

Abstract

Purpose: This study aims to determine the influence of skills and work experience on the productivity of weavers in Lego Village.Design/Methodology/Approach: This study employed purposive sampling to select 51 Mandar silk weavers from Lego Village, representing 51% of the total population, based on predefined criteria for skill and experience.Findings: The results of this study indicate that skills do not significantly affect work productivity, whereas work experience does. However, skills and work experience simultaneously influence work productivity. These findings emphasize the importance of an experiential approach to training and policy for the preservation of traditional weaving, which affects cultural preservation, economic growth, and knowledge transfer.

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