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INDONESIA
JOURNAL OF APPLIED BUSINESS ADMINISTRATION
Published by Politeknik Negeri Batam
ISSN : -     EISSN : 25489909     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Journal of Applied Business Administration (JABA) is a journal published by Study Program of Applied Business Administration, Politeknik Negeri Batam. The journal is predominantly devoted to applied business administration with special focus on industries problem solving. JABA publish quality articles based on empirical research, theoretical and practical articles. The JABA is issued 2 times a year in electronic form. The electronic pdf version is accessible on the internet free of charge. We encourage all interested contributors to submit their work for consideration.
Arjuna Subject : -
Articles 272 Documents
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The Influence of Customer Experience on Customer Loyalty Through Repurchase Intention in Shopee Jakarta Users Fadila, Daffa Raffi; Sajili, Mohamad
Journal of Applied Business Administration Vol 9 No 2 (2025): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.11795

Abstract

This research focuses on the Shopee platform to analyse the effect of customer experience on customer loyalty through repurchase intention as a mediating variable. A quantitative research design was employed, using purposive sampling to select respondents. A total of 131 participants took part in this study, comprising male and female residents of Jakarta aged 17 to 30 years who had made at least one purchase on Shopee within the past six months. Data were gathered through an online questionnaire distributed via Google Forms, utilising a four-point Likert scale ranging from strongly disagree to strongly agree. The collected data were analysed using the Partial Least Squares (PLS) technique through the SmartPLS software version 4.1.1.5. The results confirm that customer experience has a positive impact on both repurchase intention and customer loyalty, with repurchase intention also serving as a significant mediating factor between the two variables.
Economic study of corn cob biomass as a boiler fuel substitution at PT XYZ in the animal feed industry Alisharsa, Muhammad Dafa; Handayani, Wiwik
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.11055

Abstract

The use of biomass fuels such as palm kernel shells and candlenut shells has been implemented by the animal feed industry, but its energy consumption is still relatively high. This study aims to evaluate the feasibility of corn cobs as an alternative boiler fuel in reducing production costs. The method used is a quantitative descriptive approach with simulations through RETScreen software. The results show that the use of corn cobs combined with candlenut shells can produce energy savings, improve the economic value of the project NPV of 169,136 USD when converted to rupiah is obtained at Rp 2,748,460,000, IRR of 90,7%, payback period of 0.98 years (11 months), while the use of corn cobs combined with palm kernel shells produces NPV of 187,344 USD when converted to IDR is Rp 3,044,340,000, IRR of 105% and payback period of 1 year.
Digital transformation of ornamental plant businesses in Batu City through TikTok live Adira, Fitra Ayu; Wahyono, Hari; Sumarsono, Hadi
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.12082

Abstract

Research on digital transformation in small and medium-sized enterprises generally focuses on the use of social media in general, while studies that specifically examine the adaptation process through live streaming features, especially in the local ornamental plant business, are still limited. In addition, the subjective experiences of business actors in facing the process of learning and adapting to technology have not been widely studied. Based on these gaps, this study aims to analyze the digital adaptation process in the development of ornamental plant businesses in Batu City through the use of TikTok Live as a marketing medium. This study uses a qualitative approach with a phenomenological method. Theoretically, this study uses Everett Rogers' Diffusion of Innovation, Fred Davis' Technology Acceptance Model (TAM), and Herbert A. Simon's Behavioral Economics perspective to explain the process of adoption, acceptance, and decision-making in the use of technology. The informants consisted of five business actors who actively use TikTok Live. Data was collected through in-depth interviews, observation, documentation, and snowball sampling techniques, then analyzed through data organization, thematic coding, and conclusion drawing. The results show that before using TikTok Live, business owners still relied on traditional marketing with limited reach. The digital adaptation process involved increasing digital literacy, content creativity, and direct interaction with consumers. After utilizing this feature, informants experienced an increase in market reach, consumer interaction, and potential income. However, there were obstacles in the form of limited digital literacy, suboptimal technological infrastructure, and a lack of external assistance. This study contributes by providing an empirical description of the digital adaptation strategies of ornamental plant businesses, which can be used as a reference in facing digital transformation.
Organizational determinants of mobile population administration service performance in Batam City Aurisa, Risqina; Susanti, Ervin Nora; Hamta, Firdaus
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.12188

Abstract

Mobile population administration services (Jemput Bola) have become a critical instrument for extending civil document coverage in archipelagic regions of Indonesia, yet the organizational factors driving their field-level performance remain insufficiently understood. studies have predominantly examined conventional office-based public services and have not integrated leadership, communication, work structure, team dynamics, and organizational environment within a single analytical framework for mobile service contexts; this study aimed to address that gap by analyzing the partial and simultaneous influence of transformational leadership, interpersonal communication, division of work, teamwork, and organizational climate on mobile service performance. A quantitative explanatory study using a census technique was conducted on 50 field officers of the Department of Population and Civil Registration, Batam City, with data collected through validated 5-point Likert scale questionnaires and analyzed using multiple linear regression with SPSS version 26. All five variables had positive and significant partial effects on service performance; simultaneously, the model was significant (F = 25.284; p < 0.001) with an Adjusted R² of 0.713. Teamwork emerged as the most dominant factor (β = 0.312; p = 0.001), followed by transformational leadership (β = 0.245; p = 0.007), while division of work showed the smallest coefficient (β = 0.185; p = 0.046). In mobile service environments characterized by high interdependence and field uncertainty, relational-collective factors (teamwork, leadership) exert stronger influence than structural-procedural factors (division of work), suggesting that proactive public service improvement strategies should prioritize team cohesion and inspirational leadership development.
Human capital development and performance management as determinants of productive employee performance in public population services Ramahzaleni, Ramahzaleni; Susanti, Ervin Nora; Hamta, Firdaus
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.12190

Abstract

This study analyzes the contribution of human capital development factors (training, mentoring, coaching) and performance management factors (performance appraisal, reward system) toward productive employee performance at the Department of Population and Civil Registration (Disdukcapil) of Batam City. Drawing on Human Capital Theory, Competency Theory, Performance Management Theory, and the Two-Factor Theory of Motivation, this study argues that sustainable productive performance requires the simultaneous integration of capability development and motivational reinforcement. An explanatory quantitative design with census (saturated sampling) technique was employed, involving all 100 Disdukcapil employees as respondents. Data were collected through validated 5-point Likert scale questionnaires and analyzed using Multiple Linear Regression with classical assumption tests. The results indicate that, simultaneously, the five variables contribute significantly to productive performance (Adjusted R² = 0.766; F = 69.40; p < 0.001). Partially, all five variables showed positive and significant effects. The Reward System was found to be the most dominant factor (β = 0.312; t = 4.512; p < 0.001), followed by Training (β = 0.245; t = 3.124; p = 0.002). These findings suggest that in the compliance-oriented Indonesian public sector, extrinsic motivational drivers exert stronger immediate effects on productivity than capability development alone, highlighting the need for integrated HRM strategies that balance recognition-based motivation with continuous competency enhancement.
Work environment and work culture on performance through organizational citizenship behavior Sugiarto, Awan; Santoso, Budi; Suharsono, Riyanto Setiawan; Nursaid, Nursaid
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.10699

Abstract

This study aims to analyze the effect of work environment and work culture on performance with Organizational Citizenship Behavior (OCB) as an intervening variable. The research method used is a quantitative survey. Data were collected via questionnaires distributed by staff in Kaliwates District and analyzed using WarpPLS. The results showed that the work environment and work culture significantly affect employee performance. The work environment and culture also significantly affect OCB. Furthermore, OCB significantly mediates the effect of the work environment and work culture on employee performance. This study recommends that government organizations focus on building a conducive work environment and a positive work culture to improve OCB and employee performance, as a reference for HR development and improving public services.
Muslim fashion business development strategy through digitalization in Medan City Muharsya, Dimas Rafli; Harahap, Isnaini; Harahap, Rahmat Daim
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.11164

Abstract

This study aims to analyze strategies for developing Muslim fashion businesses through digitalization in Medan City. The research background is based on the rapid growth of digitalization, the rising awareness of modest fashion, and the increasing use of social media and online marketplaces by entrepreneurs. This research employed a qualitative method with a SWOT analysis approach, involving interviews with 10 Muslim fashion business owners. The findings reveal that digitalization significantly contributes to expanding market reach, improving consumer interaction, and facilitating transactions through social media and e-commerce. The main strengths are creative digital content and the adoption of modern payment systems, while weaknesses include limited digital literacy, low promotional budgets, and basic business management practices. Major opportunities come from the rise of online shopping, government support, and the growing demand for halal products. On the other hand, the main threats include intense competition, changing social media algorithms, and the rapid shift of fashion trends. This study concludes that the development of Muslim fashion businesses in Medan holds great potential if entrepreneurs can adapt to digitalization, strengthen branding, and enhance digital literacy through collaboration and training.
Digital transformation in human resource management and work experience on digital efficacy: The mediating role of the generational gap Syamsuri, Abd. Rasyid; Asrilsyak, Sharnuke; Abdurrahman, Rezi
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.11485

Abstract

This study aims to analyze the influence of digital transformation and work experience on employees' digital efficacy, considering the mediating role of the generational gap. The research was conducted at PT Besmindo Materi Sewatama, an energy-sector company currently implementing digitalization in its human resources management functions. Using a quantitative approach and the SEM-PLS 4 method, data were collected from 110 employees through a total sampling technique. The findings indicate that both digital transformation and work experience significantly influence digital efficacy. Among these, work experience emerged as the dominant factor shaping employees' confidence in using technology, while the generational gap did not exhibit a significant mediating effect. The novelty of this study lies in integrating the four variables into a single comprehensive structural model. These findings offer practical implications for organizations in designing cross-generational training strategies and HR management practices to support inclusive and sustainable digital transformation.
The role of strategic leadership and Internet of Things monitoring on organisational performance with innovative work behaviour as a moderator at PTPN IV Regional III-Riau Iskandar, Iskandar; Marnis, Marnis; Machasin, Machasin
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.11492

Abstract

PTPN IV Regional III is a state-owned enterprise where this research was conducted, operating in Riau to produce palm oil and palm kernel. In this study, Organisational Performance refers to the performance of the palm oil mill, measured by the achievement of palm oil yield from fresh fruit bunches in the nucleus plantation. Strategic Leadership refers to all decisions and policies made by senior employees regarding factory operations. IoT Monitoring is supervision with digital output via the Internet of Things (IoT), focused on factory processes, with Innovative Work Behaviour as a moderating variable. This study used SEM WarpPLS analysis. Respondents to the questionnaire were all senior employees involved in factory operations, located at the Head Office, District Offices, and factories of PTPN IV Regional III, for a total of 102 people. The results of this study conclude that Strategic Leadership and IoT Monitoring have a positive and significant effect on Organisational Performance. Strategic Leadership and IoT Monitoring have a significant effect on Organisational Performance, moderated by Innovative Work Behaviour.
Strategic positioning of navigation and communication technologies in Indonesia’s defence UAV ecosystem Sinulingga, Wenly Andalenta; Wandebori, Harimukti; Prawiraatmadja, Widhyawan
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.11498

Abstract

This study examines the strategic positioning of navigation and communication subsystems within Indonesia’s defence Unmanned Aerial Vehicle (UAV) ecosystem. Guided by the Industrial-Organization (I/O) model, the research integrates market analysis, external environment assessment, and internal capability alignment to develop positioning approaches for GPS-denied inertial navigation and small-form-factor satellite communication (SATCOM) technologies. A qualitative methodology was employed, combining semi-structured interviews with defense stakeholders and secondary sources from policy, industrial, and technical domains. The findings show that effective positioning depends on early engagement with the Ministry of Defense, the armed forces as end-users, and DEFEND ID state-owned enterprises, while also meeting localization and offset requirements. Drawing on Porter’s concept of needs-based positioning and applying the Strategy Diamond model, the study identifies arenas, vehicles, differentiators, staging, and economic logic as interdependent elements shaping market entry. The proposed three-phase roadmap, focused on stakeholder engagement, system integration, and local sustainment, supports Indonesia’s defense modernization priorities while enabling multinational firms to secure a sustainable market presence.

Page 27 of 28 | Total Record : 272

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