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Performance
Published by Universitas Jenderal Soedirman
ISSN : -     EISSN : 26158094     DOI : -
Core Subject : Education,
Education
Performance is our bianually peer-reviewed journal, designed to accommodate research articles in the domain of management science. This journal has been published by Faculty of Economics and Business, Universitas Jenderal Soedirman since 2003. We invite articles in all functional area of management, which mainly about (but not limited to) Human Resource, Marketing, Financial, Operational and Strategic Management.
Arjuna Subject : -
Articles 449 Documents
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Tingkat Kepuasan Masyarakat terhadap Pelayanan Kepolisian Resor Brebes Jaka Waskito Widagdo; Gunistiyo Gunistiyo; Dewi Indriasih; Niken Wahyu C; Deddy Prihadi
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 27 No 2 (2020): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

Survey penyusunan Indeks Kepuasan Masyarakat ini dilakukan dengan tujuan untuk mengetahui tingkat kinerja Kepolisian Resor Brebes dalam memberikan pelayanan kepada masyarakat dan sekaligus sebagai wahana penyerap aspirasi masyarakat baik yang berupa saran, harapan, sekaligus komplain terhadap pelayanan yang telah diberikan selama ini untuk dijadikan pedoman kebijakan, program dan strategi guna peningkatan pelayanan. Berdasarkan hasil analisis data dan pembahasan di peroleh nilai hasil penelitian Indeks Kepuasan Masyarakat di Kepolisian Resor Kabupaten Brebes sebesar 81,30 dan berada pada katagori SANGAT BAIK.
Analisis Kelayakan Investasi Keuangan Haji dalam Pembiayaan Infrastruktur dan Tingkat Imbal Hasil Badan Pengelola Keuangan Haji (Bpkh) Beny Witjaksono
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 27 No 1 (2020): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

This paper analyzes the investment portfolio of hajj funds in infrastructure financing and the level of returns managed by the Hajj Financial Management Board (BPKH). This research was conducted through case studies and literature studies to obtain secondary data. Data collected were analyzed quantitatively and qualitatively descriptive. The results showed that the feasibility of investment in hajj funds in infrastructure financing is feasible in sharia perspective. Under Law 34/2014, Hajj financial investments are aimed at obtaining optimal value benefits for improving the service of Hajj implementation by prioritizing aspects of the safety/integrity of the funds of prospective pilgrims.
Dampak Integrasi E-Service Quality dan E-Satisfaction pada E-Repurchase Intention Konsumen Aplikasi GO-JEK Kategori GO-RIDE Sri Murni Setyawati
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 26 No 2 (2019): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jp.2019.26.2.1630

Abstract

Penelitian ini akan menguji dampak integrasi kualitas pelayanan elektronik dan e-satisfaction pada e-repurchase intention. Pemodelan struktural digunakan sebagai alat analisis. Penelitian ini menggunakan sampel sebanyak 114 pengguna layanan go-ride di wilayah Purwokerto. Hasil temuan penelitian menyatakan bahwa kualitas layanan elektronik mempunyai dampak positif pada kepuasan dan niat beli elektronik. Studi ini juga mendukung pandangan yang menunjukkan e-satisfaction mempuyai pengaruh positif pada e-repurchase intention. Serta, e-satisfaction sebagai variabel perantara hubungan kualitas pelayanan dan niat beli elektronik.
Pengaruh Retail Intelligence dan Innovation Melibatkan Customer Preference melalui Customer Experience Selamat Zebua; Mulyati Mulyati; Rasyid Tarmizi
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 29 No 1 (2022): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jp.2022.29.1.4985

Abstract

Teknologi kini melahirkan kecerdasan-kecerdasan buatan yang baru telah membawa transformasi bisnis ritel terhadap preferensi konsumen menjadi lebih mudah dalam menentukan pilihan untuk mengkonsumsi barang dan jasa. Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh retail intelligence dan retail innovation terhadap customer preference dengan variabel antara customer experience. Metode penelitian menggunakan teknik purposive sampling dengan model structural equation modeling (SEM). Teknik pengambilan sampel secara probability sampling dengan simple random sampling, dengan metode survei menggunakan google forms kepada sejumlah 100 orang responden di kota Tangerang. Berdasarkan hasil uji t-value pada model struktural terhadap kelima hipotesis yang diuji menunjukkan bahwa hanya satu hipotesis yang diterima atau signifikan yakni pengaruh retail innovation terhadap customer experience, sedangkan sisanya tidak signifkan.
Manakah yang Lebih Diminati Masyarakat?: Bukalapak, Tokopedia atau Shopee Dhani Wahyu Wijaya; Aji Prasetya Wibawa
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 27 No 2 (2020): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jp.2020.27.2.2581

Abstract

One of the drivers of technological advances is the Internet, which led to the occurrence of shifting trading patterns from offline to online. But the problem is that some users of e-marketplace services, such as Bukalapak, Tokopedia, and Shopee do not know what is most interested by the community. Therefore we need to do the research which one is most interested by the community. In this research conducted observations and analyses of Website features, featured Website features, promotions what is done and by using Google Trend, in a way by comparing the three e-marketplace. The results of this study are used to find out which people are most interested in and for reference in choosing e-marketplace for the perpetrators of small and medium enterprises (SMES) or the public.
The Analysis Effect Of Commodities Crude Oil and Coal In Indonesia Stock Exchange H. Hersugondo; Rio Dhani Laksana; Viviana Mayasari
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 26 No 2 (2019): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

Crude oil is a commodity and major world needs today. Since the historic collapse of Lehman Brothers helped precipitate the global economic crisis in the spring of 2008, a strong positive correlation between the price of crude oil continues to appear and the global stock markets, including the stock exchanges in Indonesia. This happens due to capital market investors assume that rising energy prices are a sign of the increasing global demand objective of this study was to determine the effect of crude oil prices and the price of coal on JCI in the Stock Exchange in the period 2012 -2017. This study will use a time series data analysis tool Vector Autoregression approach. VAR model approach is considered more suitable for detecting a mutual relationship or a dynamic two-way causality between variables in world crude oil prices, the price of gold and the price of coal on the stock price index of the mining sector in the system of equations
The Internationalization of Sharia-Based MSMEs in Indonesia: An Overview and Research Agenda M. Elfan Kaukab
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 29 No 1 (2022): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jp.2022.29.1.5073

Abstract

Study on MSMEs internationalization is a research theme gaining more and more attention nowadays. This research aims to explore the state of the art of sharia MSMEs internationalization in Indonesia from both the government and scientific studies sides. The method applied is a literary review using grey literature of printed media and government’s official publication, and also scientific literature from the Google Scholar search engine. The result shows only three studies discuss very limited sharia MSMEs internationalization in Indonesia. From the grey literature, this research reveals that various government elements positively support the development of sharia MSMEs. This especially is shown from Indonesian Sharia Economy Masterplan 2019-2024 along with its heterogeneous implementation, including the plan to build a sharia business database in Indonesia. Furthermore, private parties also participate in boosting MSMEs internationalization. On the other hand, the development of sharia MSMEs internationalization studies is only at the early stage, similar to the government attention towards this business segment. Among the academics, this is due to the absence of theoretical frameworks that cover sharia MSMEs internationalization, whether in specific or general in sharia economics scope. It is also caused by the lack of well-structured MSMEs business performance database and the unobvious concepts of sharia MSMEs elements. Therefore, it is recommended that theoretical studies filling the gap, especially in economic aspects, such as financial resources flow as well as empirical studies such as survey, financing, innovation, and consumer’s determinant, are conducted.
Pengaruh Direct Marketing terhadap Keputusan Pembelian Kopi Arabika Malabar Mountain Coffee Regina Ramadani Yalanda; Agriani Hermita Sadeli
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 26 No 1 (2019): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jp.2019.26.1.1413

Abstract

Konsumsi kopi di Indonesia dalam kurun waktu beberapa tahun ini mengalami peningkatan sebesar 8% pertahunnya. Hal ini didukung dengan pesatnya pertumbuhan usaha industri kopi dibeberapa daerah karena semakin banyak masyarakat yang sangat menyukai minuman yang berasal dari biji kopi ini. Banyaknya usaha yang bergerak di bisnis serupa menimbulkan tingginya persaingan yang kompetitif antar produsen. Salah satu upaya yang perlu dilakukan adalah menggunakan strategi pemasaran yang tepat untuk menarik minat beli konsumen potensial. PT. Sinar Mayang Lestari merupakan produsen industri kopi dengan merk dagang Malabar Mountain Coffee. Dalam menghadapi pesaing, perusahaan menggunakan dua bentuk direct marketing yaitu face to face selling dan online marketing. Face to face selling dilakukan melalui kegiatan exhibition dan juga roadshow coffee sedangkan online marketing melalui media sosial. Kedua bentuk direct marketing ini dijadikan sebagai unit analisis dalam penelitian ini. Penelitian ini adalah penelitian kuantitatif deskriptif menggunakan regresi linier berganda dimana face to face selling dan online marketing sebagai variabel bebas dan keputusan pembelian sebagai variabel terikat. Pemilihan sampel dalam penelitian ini menggunakan teknik purposive sampel dengan sampel sebanyak 100 responden. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh pemasaran langsung terhadap keputusan pembelian kopi arabika Malabar Mountain Coffee. Hasil Penelitian menunjukan bahwa direct marketing secara bersama-sama yang terdiri dari face to face selling dan online marketing mempengaruhi konsumen dalam memutuskan untuk membeli kopi arabika Malabar Mountain Coffee.
Pengaruh Identitas Visual, Reputasi Akademik dan Kualitas Pelayanan terhadap Tingkat Kepuasan Mahasiswa Unsoed Alisa Tri Nawarini; Ekaningtyas Widyastuti; Sulistyandari Sulistyandari
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 27 No 2 (2020): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

This research has the aims to analyze the effect of visual identity ,academic reputation and service quality on student satisfaction at Unsoed. This research is descriptive research with survey method by using questionnaire to collect the data. Research results show that visual identity, academic reputation and service quality has positive effects on student satisfaction. Based on research result, FEB should increase the way to maintaining their visual identity ,increasing their academic reputation and enhancing service quality to maintaining student satisfaction.
By Hook Or By Crook: From Pedicab Drivers to Company Owners through Start-Up Worker Co-Operatives Novita Puspasari; Yanuar E Restianto
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 27 No 1 (2020): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

Disruption of information technology has threatened several jobsin the informal sector. As a result, the income gap between the rich and the poor can get wider. In Purwokerto, Central Java, the emergence of online application-based transportation has disrupted the work of becak drivers. This research used actionresearch method. In action research, researcher conduct research and at the same time make changes and interventions to the object. In the first stage, diagnosis,it was found that becak drivers' work was no longer competitive. Therefore, the intervention made with establishing a start-up worker co-operativesmodel, an online-based worker-cooperative for former becak drivers. In this model, becak drivers are directed to work in service sectors, such as cleaning service, gardener, plumber, and other service works.Orderingprocess can bemade through online application which can be downloaded for free in android devices.There are two implications in this study. First, in theory, this study offers a relatively new model, start-up worker co-operative. This model enables all workers to be owners in their co-operative company. Second, in practice, if successfully implemented, this model can be replicated for other sectors and other regions. As a result, start-up worker co-operative can be one solution to overcome income inequality.

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