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TRANSFORMATION OF BUREAUCRATIC DIGITAL SERVICES THROUGH THE SALAMAN APPLICATION AT THE BANDUNG CITY POPULATION AND CIVIL REGISTRATION OFFICE Sukrisno Sukrisno
Jurnal Ilmiah Wahana Bhakti Praja Vol 13 No 2 (2023)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v13i2.3714

E-Government is a prominent focal point that aims to foster governmental innovation in the realm of public services. This was achieved through web browsers or easily downloadable smartphone applications, especially due to the Covid-19 pandemic. Within the Bandung City Population and Civil Registration Office, the implementation was a significant initiative in delivering services to the public. In addition, this was facilitated by the SALAMAN (SelesAi daLAm genggaMAN) Application, initially launched in December 2018. Meanwhile, the transition towards digital bureaucratic services in public administration was observed as a shift from traditional office-based administrative functions, embracing an improved paradigm by harnessing information technology. Therefore, this research aimed to evaluate the effectiveness and efficiency of digital transformation, as well as the benefits provided to the community. The method used was Qualitative descriptive, encompassing data collection techniques such as interviews, observations, and documentation. Furthermore, the transformation of digital bureaucratic services through the SALAMAN Application was conducted effectively and efficiently, providing benefits to the community and the Bandung City Population and Civil Registration Office. These benefits encompassed convenient and streamlined access to administrative services for the community, as well as enhanced effectiveness, efficiency, and productivity of service delivery.

PERMASALAHAN PELAYANAN PUBLIK DAN PERAN OMBUDSMAN PERWAKILAN DALAM PENDAMPINGAN APARATUR SIPIL NEGARA Andi Setyo Pambudi
Jurnal Ilmiah Wahana Bhakti Praja Vol 13 No 2 (2023)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v13i2.3178

Public services in practice are always related to service delivery institutions and the community as service recipients. One institution that provides public services is the State Civil Apparatus (ASN). The Indonesian Ombudsman, a public service supervisory agency mandated by Indonesia's regulations in Indonesia, assists the apparatus in the form of efforts to prevent maladministration. However, this institution in the regions (representatives) is better known for resolving community reports/complaints in public services. Meanwhile, public service development planning must pay attention to these two aspects (solution and prevention) in a more balanced manner based on existing problems, institutional supervisory agencies, their authorities, and their level of popularity in the region. The analysis results indicate several crucial issues that need to be addressed based on priority, urgency, location, and public opinion. The role and popularity of the Ombudsman, both at the central and regional levels, in assisting state civil servants in carrying out public services and the problems are interesting to be studied more comprehensively. Many good practices, their roles, and problems in the field can be used as input to develop public services as part of the support for national priorities in the National Mid-Term Development Plan. The method used in this analysis is a mixed-method through literature review, Big Data analysis, and Focus Group Discussion (FGD). The analysis results show that, in general, the Ombudsman has carried out his role in assisting, which can still be improved with the support of budgets, regulations, facilities, infrastructure, and human resources

STRATEGI DINAS PARIWISATA DAN KEBUDAYAAN DALAM PENGELOLAAN PARIWISATA DI KABUPATEN PANGANDARAN TAHUN 2020-2021 Nisa Azizah; Nandang Alamsah Deliarnoor; Novie Indrawati Sagita
Jurnal Ilmiah Wahana Bhakti Praja Vol 13 No 2 (2023)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v13i2.3558

Problems in the field show that the strategy for developing and structuring tourism areas carried out by the Regional Government of Pangandaran Regency is still not effective. This is shown through the arrangement of tours that are carried out more specifically the most favorite tourist destinations. Where the street vendors who are now in the core zone have been moved to the back, but because the transfer of traders does not follow the path of tourists, the interaction of traders with tourists is difficult. This study uses a descriptive method with a qualitative approach, with data collection techniques through literature and field studies which include interviews, observation and documentation with informants from both the Tourism and Culture Office internal, the management of tourist attractions, visitors to tourist attractions, community leaders, and as well as the people in Panngandaran Regency. Data analysis techniques are carried out through data collection, data presentation and drawing conclusions. The results of this study indicate that the strategy of the Department of Tourism and Culture in managing tourism in Pangandaran Regency in 2020-2021 is still not effective, this can be seen from the following three dimensions; (1) The strategy implemented by the Tourism and Culture Office in managing tourism in Pangandaran Regency for 2020-2021 has not met the first indicator, namely strategy formulation. (2) The strategy implemented by the Tourism and Culture Office in managing tourism in Pangandaran Regency for 2020-2021 has not met the second indicator, namely the implementation of the strategy. (3) The strategy implemented by the Tourism and Culture Office in managing tourism in Pangandaran Regency for 2020-2021 has not fulfilled the third indicator, namely the assessment of the strategy. Key words; Strategy, Department of Tourism and Culture, Tourism Management

STRATEGI PENGEMBANGAN SMART GOVERNANCE DI BADAN KEPEGAWAIAN PENDIDIKAN DAN PELATIHAN KOTA BANDUNG, PROVINSI JAWA BARAT yeti fatimah; Faria Ruhana
Jurnal Ilmiah Wahana Bhakti Praja Vol 13 No 2 (2023)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v13i2.3563

Konsep smart city muncul sebagai tuntutan perlunya membangun identitas kota yang layak huni, aman, nyaman, hijau, berketahanan iklim dan bencana, berbasis pada karakter fisik, keunggulan ekonomi, budaya lokal, berdaya saing, berbasis teknologi dan IT(Information AND Technology). Indikasi permasalahan pelaksanaan smart governance di BKPSDM Kota Bandung di antaranya mesin kadang error, sosialisasi yang belum optimal terkait pemanfaatannya, serta semangat para ASN dalam memberikan pelayanan serba cepat sebagaimana yang diharapkan customer. Penelitian ini menggunakan desain penelitian kualitatif, metode deskriptif dengan pendekatan induktif. Pengumpulan data menggunakan wawancara, observasi dan dokumentasi dan teknik analisis data dilakukan dua tahap, yaitu tahap pertama dengan melakukan reduksi data, penyajian data dan penarikan kesimpulan, tahap kedua untuk menentukan strategi pengembangan Smart Governance maka data yang diperoleh dianalisis dengan menggunakan matriks analisis SWOT dan Litmust Test. Hasil peneitian menunjukkan Pengembangan a) dalam implementasi sistem E-RK masih terdapat kendala, yaitu : belum siapnya ASN dalam penggunaan elektronik, serta masih terdapat peluang bagi PNS untuk melaporkan hal-hal yg sebenarnya tidak dikerjakan. b) Implementasi aplikasi SIAP yang kadang error, dan belum semua ASN dapat menggunakan aplikasi SIAP, c) Aplikasi SIMPEG memiliki kelengkapan fitur sesuai dengan kebutuhan dapat diakses oleh seluruh pegawai, sehingga data dapat di update oleh masing-masing pegawai. Strategi yang dapat dilakukan oleh BKPSDM Kota Bandung dalam Pengembangan Smart Governance : a) Menciptakan program pelatihan guna meningkatkan pengetahuan dan keterampilan serta sikap bagi operator maupun pengguna E-RK, SIAP dan SIMPEG, b) Melakukan Evaluasi dan Inovasi Terkait Pengembangan Smart Governance, c) Sosialisasi E-RK, SIAP dan SIMPEG hingga seluruh pengguna dapat menggunakan dan memanfaatkan aplikasi tersebut, d) melakukan pembinaan dari hulu sampai hilir bagi ASN di BKPSDM Kota Bandung. Kata Kunci : Strategi Pengembangan, Smart Governance

ANALISIS STAKEHOLDER DALAM PENGELOLAAN BUMDES “SUMBER REJEKI” DESA JIWAN KECAMATAN JIWAN KABUPATEN MADIUN M. Husni Tamrin; Liliana Rifti
Jurnal Ilmiah Wahana Bhakti Praja Vol 13 No 2 (2023)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v13i2.3598

Village-owned enterprises that are advanced in management require attention to the support and participation of each of the stakeholders involved. The role of stakeholders in the management of BUMDes "Sumber Rejeki" Jiwan Village, Madiun Regency is very necessary so that the development of BUMDes can run effectively and efficiently. This study aims to identify and obey the roles of each stakeholder involved based on the level of "influence" and the level of "interest" of stakeholders. The method used in this research is descriptive qualitative method. The results of the study are that the stakeholders involved are primary stakeholders consisting of DPMD of Madiun Regency, Head of BUMDes "Sumber Fortune", the people of Jiwan Village, Key stakeholders consist of the Head of Jiwan Village, while secondary stakeholders consist of BRI Bank Jiwan Unit and BPR Polatama Kusuma. The group that has a high value of influence and interest is on the keyplayers, namely the Head of Jiwan Village and the Head of Bumdes "Sumber Fortune". The roles of each stakeholder include being a coordinator, implementer, policy creator and facilitator. Those who do not carry out the role of BUMDes management "Sumber Fortune" are the DPMD of Madiun Regency

PENINGKATAN KUALITAS PELAYANAN PUBLIK MELALUI APLIKASI PENGADUAN SP4N-LAPOR! PADA KEMENTERIAN PENDAYAGUNAAN APARATUR NEGARA DAN REFORMASI BIROKRASI Serly Wulandari
Jurnal Ilmiah Wahana Bhakti Praja Vol 13 No 2 (2023)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v13i2.3627

SP4N-LAPOR complaint application! is a single application in managing nationally integrated public service complaints that aim to improve the quality of public services. Until 2022, 8.61% of central/regional agencies have not been connected to SP4N-LAPOR!, 30.2% of the total complaint reports have not been resolved and the value of satisfaction with the SP4N-LAPOR! admin only 54%.. This study aims to determine the improvement in the quality of public services that have been carried out by the Ministry of Administrative and Bureaucratic Reform through the SP4N-LAPOR! Complaint Application. This research uses a descriptive method with a qualitative approach. The conceptual framework of the research uses Parasuraman's Electronic Service Quality theory (2005) with dimensions including: efficiency, fullfillment, system availability and privacy. Source of data in the form of primary data and secondary data. Data collection techniques through interviews, observation and document study. Data analysis techniques through data reduction, data presentation to draw conclusions. The results of the study show that improving the quality of public services through the SP4N-LAPOR! complaint application still not running optimally where from the efficiency dimension, the stages of how to report are not included in how to access SP4N-LAPOR! via sms to number 1708; fullfillment dimension, there is still management of SP4N-LAPOR! which are not in accordance with PAN-RB Ministerial Regulation No. 62 of 2018; the system avaibility dimension, there are still agencies that are not yet connected to SP4N-LAPOR! due to network constraints in the region; as well as the privacy dimension, where the guarantee of the security and confidentiality of the reporter's data has been carried out by involving various parties and special features have been made in SP4N-LAPOR!.

Implementasi Model Pentahelix dalam Pengembangan Badan Usaha Milik Desa (BumDes) di Kabupaten Lampung Selatan Feni Rosalia; Syarief Makhya; Pitojo Budiono
Jurnal Ilmiah Wahana Bhakti Praja Vol 13 No 2 (2023)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v13i2.3660

The purposes of the writing raised are (1) To describe whether the pentahelix model has been implemented in the management of Village-Owned Enterprises (BumDes) in South Lampung Regency, and (2) To describe the obstacles to implementing the pentahelix model in the management of Village-Owned Enterprises (BumDes) in the Regency South Lampung. The purpose of writing relates to optimizing village development in order to improve the welfare of village communities as stated in Law Number 6 of 2014 concerning Villages. Likewise, in line with the objectives of establishing BumDes, including improving the economy and increasing the income of rural communities. The research method used is through a qualitative approach the researcher makes an objective representation of the symptoms contained in the research problem, namely the implementation of the pentahelix model in the management of BumDes in South Lampung Regency. Data were obtained from interview, observation and documentation techniques. Furthermore, data analysis with data reduction, data presentation and verification/conclusion. The results of the study explained that the implementation of the Pentahelix model has been implemented well in BumDes Management in South Lampung Regency, only in Sidomulto District which has implemented the Pentahelix model in collaboration with 5 stakeholders, namely the Media, Business Community, Academics, and Government as the leading sector. The form of cooperation that is carried out is by holding joint activities where stakeholders are still limited to being facilitators and sponsors of these activities. Therefore, in the future it is hoped that stakeholder collaboration with BumDes can be further enhanced in a more concrete form, namely developing BumDes, increasing the capacity of BumDes resources and efforts to increase BumDes capital.

PENGEMBANGAN OBJEK WISATA NAGARI TUO PARIANGAN DI KABUPATEN TANAH DATAR PROVINSI SUMATERA BARAT Eko Budi Santoso; Arwanto Arwanto; R. Nina Karina; Agil Rivaldo Hazmi; Annisa Rahmadanita
Jurnal Ilmiah Wahana Bhakti Praja Vol 13 No 2 (2023)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v13i2.3763

Kabupaten Tanah Datar merupakan salah satu Kabupaten yang berada di Provinsi Sumatera Barat yang memiliki keanekaragaman budaya berupa potensi wisata yang dapat dikembangkan. Posisi dan letak Kabupaten Tanah Datar yang berada di tengah-tengah Provinsi. Salah satu potensi yang dimiliki Kabupaten Tanah Datar adalah objek wisata Nagari Tuo Pariangan, tetapi dalam melakukan pengembangan objek wisata Nagari Tuo Pariangan ini belum berjalan secara maksimal. Tujuan penelitian ini adalah untuk mengetahui, mendeskripsikan dan menganalisis tentang Pengembangan Objek Wisata Nagari Tuo Pariangan di Kabupaten Tanah Datar Provinsi Sumatera Barat. Metode penelitian yang digunakan adalah metode penelitian kualitatif dengan pendekatan induktif. Hasil dari penelitian menunjukkan bahwa berkaitan dengan kegiatan promosi Dinas Pariwisata, Pemuda dan Olahraga telah terbantu oleh Travel Budget dan promosi dilakukan melalui media sosial, brosur wisata dan pengenalan kepada para pejabat Negara yang datang ke kabupaten Tanah Datar. Aksesibilitas ketika menuju Nagari Tuo Pariangan hanya bisa menggunakan jalur darat yang bisa melalui dari Pariangan. Berikutnya, pelestarian kearifan lokal dan menjaga kebersihan telah dilakukan oleh seluruh pihak yang terkait dan Masyarakat Nagari Tuo Pariangan. Untuk produk wisata seperti atraksi wisata, cinderamata dan kuliner khas semuanya terdapat di sekitar objek wisata dan kendala yang ada di produk wisata terdapat di fasilitas. Berkaitan dengan sumber daya manusia, mengkaji tentang pemberdayaan pelaku usaha dan kualitas pelayanan wisata. Untuk pemberdayaan pelaku usaha telah dilakukan tetapi belum sempurna dalam pelaksanaannya dan untuk kualitas pelayanan masyarakat masih memanfaatkan swadaya masyarakat dan masih bersifat tradisional. Di sisi lain, untuk membentuk kepedulian masyarakat pihak yang terkait bekerja sama dengan Pokdarwis untuk menumbuhkan kepedulian masyarakat dalam merawat objek wisata yang mana rasa kepedulian ini sudah ada bagi masyarakat Nagari Tuo Pariangan. Terkait dengan keterlibatan masyarakat dalam menjaga kenyamanan untuk sekarang ini masyarakat hanya memberikan pelayanan yang seadanya bagi para wisatawan. Kesimpulannya, pengembangan objek wisata Nagari Tuo Pariangan masih belum optimal dikelola. Kata Kunci: Pengembangan Pariwisata, Objek Wisata, Pokdarwis, Nagari Tuo Pariangan.

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Wangsih

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Journal Mail Official
jiwbp.lemriska@ipdn.ac.id

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Location
Kab. sumedang,

Jawa barat

INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Wangsih

Contact Email wangsih@ipdn.ac.id

Phone -

Journal Mail Official jiwbp.lemriska@ipdn.ac.id

Editorial Address -

Location Kab. sumedang, Jawa barat INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Wangsih

Contact Email
wangsih@ipdn.ac.id

Phone
-

Journal Mail Official
jiwbp.lemriska@ipdn.ac.id

Editorial Address
-

Location
Kab. sumedang,

Jawa barat

INDONESIA