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Dinamika Governance : Jurnal Ilmu Administrasi Negara
Published by Universitas Pembangunan Nasional Veteran Jawa Timur
ISSN : 23030089     EISSN : 26569949     DOI : https://doi.org/10.33005
Core Subject : Humanities, Social,
Humanities Social Sciences
Jurnal DINAMIKA GOVERMANCE (JDG) diterbitkan oleh Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Pembangunan Nasional “Veteran” Jawa Timur. Jurnal ini menyajikan hasil penelitian dan artikel mengenai Manajemen dan Kebijakan Publik, Pemerintahan, dan Pemberdayaan Masyarakat serta relasi sektor privat terhadap publik yang bersifat terbuka terhadap pendekatan multi dan interdisipliner. JDG terbit dua kali dalam satu tahun yaitu pada bulan April dan Oktober.
Arjuna Subject : Umum - Umum
Articles 371 Documents
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Analisis Inovasi Serving The Villager Dinas Kependudukan dan Catatan Sipil Kabupaten Bintan dalam dalam Prespektif New Public Governance Abdillah, Razif; Wardiyantoro, Bintoro
Dinamika Governance : Jurnal Ilmu Administrasi Negara Vol 16, No 2 (2026): Dinamika Governance - JULI
Publisher : Universitas of Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jdg.v16i2.5901

Abstract

Public services are required to innovate continuously so that the public can experience tangible and rapid impacts. The Bintan Regency Population and Civil Registration Agency has sought to meet the demand for innovation in population administration services through the "Serving The Villager" (STV) initiative. STV is a proactive outreach program bringing services directly to the communitythat applies New Public Governance principles through multi-actor collaboration to reach the outermost areas. This study analyzes the implementation of STV in increasing population document ownership through such collaboration. A descriptive qualitative approach was employed, utilizing literature reviews and document analysis. The results indicate that STV successfully issued 589 population documents in Tambelan District, raised document ownership to 99 percent, and won the 2025 OPSI KIPP Award. The collaboration involved the Population and Civil Registration Agency, district and sub-district/village governments, the Indonesian Navy (TNI AL), sea transport operators, and the community. The outreach model extended to vulnerable groups, including individuals with mental health disorders. The findings confirm that multi-actor collaboration, co-production, and network governance are key to the success of public service innovation in archipelagic regions. The study recommends strengthening coordination mechanisms, enhancing human resource capacity, and replicating the STV model in other archipelagic areas.

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