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JSAI (Journal Scientific and Applied Informatics)
Published by Universitas Muhammadiyah Bengkulu
ISSN : 26143062     EISSN : 26143054     DOI : -
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Jurnal terbitan dibawah fakultas teknik universitas muhammadiyah bengkulu. Pada jurnal ini akan membahas tema tentag Mobile, Animasi, Computer Vision, dan Networking yang merupakan jurnal berbasis science pada informatika, beserta penelitian yang berkaitan dengan implementasi metode dan atau algoritma.
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Articles 561 Documents
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Evaluasi Efektivitas dan Daya Tarik SIAKAD Universitas XYZ Menggunakan User Experience Questionnaire dengan Pendekatan UX-GAP Index Giri Purnama; Rani Laple Satria; Ilham Hafiz Mudzakir
JSAI (Journal Scientific and Applied Informatics) Vol 9 No 2 (2026): Juni
Publisher : Fakultas Teknik Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jsai.v9i2.11338

Abstract

The evaluation of academic information systems (SIAKAD) in Indonesia consistently reveals a gap between high pragmatic-cluster scores and low hedonic-cluster scores on the User Experience Questionnaire (UEQ). Prior studies typically stopped at reporting per-dimension scores without compressing this gap into a single diagnostic index or testing it through hypotheses. This study operationalized the UX-GAP Index as a scalar metric (G = the directed difference between the pragmatic and hedonic cluster means) and tested three hypotheses on a university SIAKAD together with its consistency against verified literature. Data were collected from 124 active students using the 26-item UEQ; the analysis comprised a paired t-test, Pearson inter-dimension correlation, and a directional synthesis of UEQ studies on Indonesian higher-education SIAKAD/SIA selected through an explicit procedure and verified against primary sources. The pragmatic cluster significantly exceeded the hedonic cluster (t = 4.37; p < 0.001) with a UX-GAP Index of G = 0.22 (Mild Imbalance), and Perspicuity correlated strongly with Efficiency (r = 0.79; p < 0.001). Four verified comparator studies confirmed the pragmatic > hedonic direction with G ranging 0.32–0.57, although one system was an exception. The pragmatic-hedonic gap is therefore a general tendency rather than a universal law. The proposed UX-GAP Index is operational, with heuristic category thresholds that still require further validation.

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