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INAQUE: Journal of Industrial & Quality Engineering

inaque
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Published by Universitas Komputer Indonesia

ISSN : 23032715 EISSN : 26225816 DOI : -

Core Subject : Economy, Science, Engineering,

Computer Science & IT Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering

INAQUE is a journal published two times per year (February and August) aimed at publishing research results in the field of industrial and quality engineering.

Arjuna Subject : -

Articles 98 Documents

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IDENTIFIKASI UNTUK MENGURANGI PENYEBAB MAGNETIC CONTRACTOR NOT GOOD DENGAN MENERAPKAN PRINSIP METODE QUALITY CONTROL CIRCLE Sari, Mutiara Dian; Saefudin, Saefudin; Raharto, Raharto
Inaque : Journal of Industrial and Quality Engineering Vol 9 No 2 (2021)
Publisher : Teknik Industri Unikom

Perkembangan teknologi yang semakin maju dan pesatnya kondisi pasar industri menutut perusahaan untuk mampu memberikan kepuasan kepada konsumen, dengan cara memberikan produk yang sesuai dengan standar kualitas. Salah satu hal yang harus dilakukan untuk mengurangi cacat pada produk adalah melakukan pengendalian kualitas. Dengan adanya pelaksanaan pengendalian diharapkan menjamin tercapainya sasaran jangka pendek maupun jangka panjang yang telah ditetapkan perusahaan. Perusahaan dituntut untuk memperhatikan produk yang dihasilkan, di antaranya dengan memberikan perhatian pada kualitas produk. Untuk meminimalisir terjadinya produk dengan kualitas yang kurang baik. Maka dilakukan kegiatan dengan menggunakan metode Quality Control Circle (QCC). Metode analisis yang dilakukan adalah dengan menggunakan diagram fishbone. Dengan kegiatan yang dilakukan diharapkan perbaikan kualitas akan terus berlangsung, dan kualitas semakin membaik. Untuk meminimalisir terjadinya pembuatan barang yang kurang berkualitas pihak perusahaan mewajibkan setiap operator untuk menjaga 3M (Tidak menerima, Tidak membuat, Tidak meneruskan). Selain itu jika terjadi upnormal pada saat proses berlansung, maka operator diharuskan untuk melakukan tindakan Stop, Call, Wait (SCW).

PERANCANGAN MODEL SIMULASI DAN PERBAIKAN SISTEM: STUDI KASUS PELAYANAN PERBANKAN Imansuri, Febriza
Inaque : Journal of Industrial and Quality Engineering Vol 10 No 1 (2022): Inaque February 2022
Publisher : Teknik Industri Unikom

Penelitian ini membahas penerapan model simulasi sistem antrian yang digunakan dalam perbaikan sistem di perbankan. Metode simulasi digunakan untuk memodelkan keadaan sistem saat ini dengan software Arena, dengan mempelajari sistem nyata dan mengeliminasi kendala dengan menggunakan skenario perbaikan yang telah ditetapkan. Sistem nyata tersebut dipelajari dengan cara membuat analisis input, output, control dan mechanism dan selanjutnya membuat Activity Cycle Diagram, Event Graph dan flowchart algoritma simulasi. Data yang dikumpulkan berupa waktu kedatangan dan waktu pelayanan pelanggan pada server teller, customer service dan mesin ATM yang merupakan bagian dari sistem nyata perbankan. Perbaikan sistem dilakukan dengan menetapkan dua skenario yaitu pengurangan server CS dan Penambahan server ATM. Berdasarkan hasil analisis keluaran didapatkan bahwa simulasi model aktual merupakan simulasi yang terpilih. Hal ini dikarenakan model aktual sudah menjadi sistem yang terbaik untuk sistem perbankan tersebut. Kata Kunci: Antrian, model simulasi, sistem perbankan

PERBAIKAN POSTUR KERJA DENGAN MENGGUNAKAN METODE RULA DAN RWL UNTUK MEMINIMALKAN GANGGUAN MUSCULOSKELETAL DISORDERS DI PT. XYZ Gumilang, Dicky; Ananto, Kurniawan Dwi
Inaque : Journal of Industrial and Quality Engineering Vol 10 No 1 (2022): Inaque February 2022
Publisher : Teknik Industri Unikom

ABSTRACT In the manufacturing industry some material handling tasks are carried out manually or manual material handling (MMH). Excessive use of muscles or muscles receiving static loads repeatedly for long periods of time, without being supported by a natural posture can cause injury to workers. Musculoskeletal disorders are injuries or disorders that can affect the movement of the human body or the musculoskeletal system, such as muscles, and ligaments. The high rate of injuries, occupational diseases, or work accidents due to MMH in addition to harming workers, will also have a negative impact on company performance, including a decrease in company productivity, high medical expenses, employee absenteeism and a decrease in work quality. To reduce the risk of work accidents due to manual handling errors that cause musculoskeletal disorders (MSDs), an assessment of work posture is carried out using the Rapid Upper Limb Assessment (RULA) and Recommended Weight Limit (RWL) methods. The purpose of this study is to assess the work posture of employees in the production division of PT. XYZ and to make improvements to the work postures that are considered harmful to the ergonomics of the human body so as to minimize musculoskeletal disorders (MSDs) in workers. Key words: Manual Material Handling, Musculoskeletal disorders, Rapid Upper Limb Assessment RULA, Recommended Weight Limit RWL, Ergonomics.

APLIKASI DIGITAL MARKETING UNTUK MENINGKATKAN OMZET PENJUALAN PRODUK KERAMIK HANDMADE NARUNA Alvira, Regina Claudia
Inaque : Journal of Industrial and Quality Engineering Vol 10 No 1 (2022): Inaque February 2022
Publisher : Teknik Industri Unikom

The ceramic products discussed in this paper are hand-processed ceramic tableware with a competitive advantage in using the glazing technique at Naruna Ceramic Studio (NCS), Salatiga, Central Java, Indonesia. This technique is a coloring method after the first combustion of a ceramic kiln that can give a characteristic to the product giving an attractive and elegant color impression that can increase sales turnover and competitiveness of NCS compared to similar. The COVID-19 pandemic that continues to exist in Indonesia forces the number of customer sales to not be able to interact directly with NCS, so it is necessary to change a new marketing strategy carried out by NCS to increase turnover. The digital marketing method in this paper is applied by the author and NCS to market handmade ceramic tableware products with a finishing process using the glazing technique. The Digital Marketing System applied by NCS and researchers is to build an advertising platform that can influence consumer behavior so that it can make a significant contribution to increasing the turnover of this ceramic product seller. The ads that posted on Facebook, Instagram, YouTube, TikTok, and Website will be done will be based on the landing page which ends in the marketplace (Shopee, Tokopedia) and the WhatsApp application which is managed by NCS customer service. The final results up to October 2020 showed an increase in turnover of 65% after the implementation of this DM was implemented

PERENCANAAN KEBUTUHAN MATERIAL MENGGUNAKAN METODE LOT-SIZING DENGAN PENERAPAN METODE FORECASTING TIME SERIES DALAM PERENCANAAN PRODUKSI DI KONVEKSI XYZ Anggela, Pepy; Febriandini, Febriandini; Wahyudi, Tri
Inaque : Journal of Industrial and Quality Engineering Vol 10 No 1 (2022): Inaque February 2022
Publisher : Teknik Industri Unikom

XYZ convection is an industry that is engaged in the production as well as marketing or selling robes. This business was founded in 2012 in Sambas Regency, West Kalimantan. Based on historical data obtained, the demand for robes at XYZ Convection has fluctuated erratically, causing companies to sometimes produce in excess quantities and produce in insufficient quantities, resulting in non-optimal sales activities. The purpose of this research is to optimize the production plan to meet future demand. The stages in this research are data collection, plotting data, forecasting using the time series method, conducting validation tests on the selected method, making RRP, doing aggregate planning, making master production schedule, making RCCP and planning material requirements using 4 lot methods. sizing methods, namely the LFL, EOQ, POQ and FPR methods. The results showed that the best method was the centered moving average method, because it had the smallest MSE value of 4050.13, the smallest MAD was 47.11 and the smallest MAPE was 11.06%. The total cost required for the production of robes for 12 periods is IDR 319,120,000.00. While the planning of raw material requirements used the LFL method and the POQ method, with the total cost of the raw material for the robes needed for the next 12 periods, which is Rp. 428,884,300. The cost for each raw material is Rp. 456,460,000 for fabric, Rp. 10,448,000 for zippers, 1,036,000 for buttons, Rp 1,840,000 for vislin, sewing thread for Rp. 7,836,000 and thread sale of Rp. 5,224,000. . So the impact of this research is, it can minimize the cost of raw material needs.

ANALISIS PERBAIKAN KUALITAS PELAYANAN UNTUK MENINGKATKAN KEPUASAN PELANGGAN DENGAN MENGGUNAKAN METODE SERVQUAL, IPA DAN REGRESI LINEAR BERGANDADI PT.THAMRIN BROTHERS SAKO KENTEN Saputra, Dandi Dwi; Pratiwi, Irnanda; Z, Hermanto M
Inaque : Journal of Industrial and Quality Engineering Vol 10 No 1 (2022): Inaque February 2022
Publisher : Teknik Industri Unikom

Berkembangnya sepeda motor dari tahun ke tahun makin meningkat, populasi kendaraan sepeda motor membutuhkan perawatan atau servis rutin agar motor tetap layak jalan. Muncul banyak bengkel-bengkel kompetitor membuat persaingan semakin meningkat dan memikirkan cara memberikan pelayanan yang sesuai harapan pelanggan. Terjadinya pandemi membuat banyak sektor usaha mengalami penurunan omset pendapatan.Bagaimana menganalisis tingkat kepuasan pelanggan dan faktor apa saja yang mempengaruhi kualitas pelayanan dengan tujuan memperbaiki kualitas pelayanan. Metode Service Quality adalah metode yang sering digunakan untuk mengukur kualitas layanan, Importance Performance Analysis mencari prioritas atribut pelayanan, dan regresi linear berganda mengetahui pengaruh kualitas pelayanan terhadapat kepuasan pelanggan.Dari hasil perhitungan service quality menunjukkan tingkat kinerja dimensi pada umumnya lebih tinggi dibandingkan dengan kinerja perusahaan sehingga menghasilkan nilai gap pada tiap dimensinya bernilai positif. Terdapat 1 atribut pertanyaan yang masuk kuadran ini dan menjadi prioritas perbaikan .berdasarkan model regresi ppengaruh dimensi kualitas pelayanan terhadap kepuasan pelanggan adalah sebesar 63.5%, sedangkan 36,5.% dipengaruhi oleh variabel lain di luar penelitian.maka dapat disimpulkan bahwa secara umum layanan yang diberikan oleh PT.Thamrin Brothers Sako Kenten sudah memenuhi harapan para pelanggan, dan penyebab naik turunnya omset diperkiraan ada faktor dari luar.s, didapatkan atribut yang masuk dalam kuadran 1 dan menjadi prioritas utama dalam perbaikan, yaitu karyawan menginformasikan kerusakan kendaraan, disimpulkan keempat dimensi kualitas pelayanan tidak berpengaruh terhadap kepuasan pelanggan. Sedangkan satu atribut pertanyaan berpengaruh terhadap kepuasan pelanggan. Kata Kunci: Kualitas Layanan, Service Quality, IPA, Regresi linear berganda

USULAN PENINGKATAN KUALITAS PELAYANAN MENGGUNAKAN INTEGRASI IMPORTANCE PERFORMANCE ANALYSIS, KANO, DAN ANALISIS TRIZ DI KAFE NGOFFEE.ID Yuniati, Yoanita; Prasetyo, Sigit
Inaque : Journal of Industrial and Quality Engineering Vol 10 No 1 (2022): Inaque February 2022
Publisher : Teknik Industri Unikom

Ngoffee.id is a cafe that is currently facing the problem of service quality. The problems that occur include slow order presentation, inadequate facilities in the parking lot, and health protocols that are not optimal. The research is aimed at producing a design for improving the quality of service. The research was conducted using the integration of the Importance Performance Analysis method with Kano and TRIZ analysis, to obtain quality improvement proposals. The results of distributing questionnaires to 100 respondents obtained an average satisfaction level of 3.15 and an importance level of 2.95 from a scale of 1 to 5. The TRIZ analysis obtained a quality improvement proposal, which consisted of the X13 attribute regarding the speed of cafe service in serving orders, the cafe can provide free snacks and drinks to customers, attribute X3 regarding the availability of adequate parking space with the suggestion that the cafe collaborates with other related to parking areas. Attribute X19 regarding the using masks, and attribute X21 regarding arranging seating positions, for both attributes the proposals generated are to provide masks and adjust seating positions according to health protocol. The proposal is expected to be able to improve the service quality of the Ngoffee.id cafe.

SISTEM MANAJEMEN PERGUDANGAN UNTUK MENINGKATKAN KEAKURATAN PENCATATAN STOCK BARANG PADA PERUSAHAAN RITEL DI JAKARTA Tanisri, Roberta Heni Anggit
Inaque : Journal of Industrial and Quality Engineering Vol 10 No 2 (2022): Inaque Agustus 2022
Publisher : Teknik Industri Unikom

JGT Retail is one of the companies engaged in retail located in the DKI Jakarta area. The problem that is often faced is related to the accuracy of the data on the recording of stock of goods in the system with the actual stock of goods. The improvement system is carried out by implementing a warehousing management system by designing a Standard Operating Procedure (SOP) for stock-taking activities. The proposal to make a stock-taking SOP is carried out in a period of every week. The accuracy of stock data between the system and the actual before the SOP Stock Opname was 85%. After the weekly stock-taking activity, the average accuracy of stock data between the system and the actuality increased to 97.7%.

IMPLEMENTASI METODE VALUE STREAM MAPPING PADA INDUSTRI: TINJAUAN LITERATUR SISTEMATIS Setiawan, Bambang; Setiawan, Indra; Kurnia, Hibarkah; Wahid, Muhammad; Purba, Humiras H.
Inaque : Journal of Industrial and Quality Engineering Vol 10 No 2 (2022): Inaque Agustus 2022
Publisher : Teknik Industri Unikom

Value Stream Mapping (VSM) is a method of Lean Manufacturing to identify and reduce waste in the entire industrial process. VSM has been applied to various fields of the manufacturing industry and even to the service sector. A systematic review of the VSM literature is needed, to provide information about the implementation of VSM that has been carried out for further research. This study aims to analyze and explore more deeply related to VSM applications in industry. This study uses the Systematic Literature Review method. The identified literature includes 50 selected articles based on selection. The articles collected were based on 45 Indonesian articles and 5 international articles, with a publication range from 2010 to 2020. The application of VSM found was dominated by the automotive industry. The benefits of implementing VSM from the entire literature found include waste elimination and reduction, process time and cost efficiency, quality improvement and industrial productivity improvement. However, there is some literature related to VSM that only focuses on one goal, so it has not received the overall benefit.

PERENCANAAN MANAJEMEN PROYEK DALAM PERAWATAN APU GTCP131-9B PT. GARUDA INDONESIA Gumilang, Dicky; Timothy, Dennis
Inaque : Journal of Industrial and Quality Engineering Vol 10 No 2 (2022): Inaque Agustus 2022
Publisher : Teknik Industri Unikom

The air transportation industry in Indonesia is growing rapidly and is very competitive. Aircraft fleet maintenance is an important factor in supporting airlines to compete in the local and global industry. On the other hand, delays in the completion of fleet maintenance can result in delays in flight schedules and this is very detrimental to the airline and passengers. This is a challenge for business actors in the aircraft maintenance sector because of the risk of being penalized for delays that occur. Therefore, this study aims to reduce the risk of late fines faced by aircraft maintenance business actors. With project management, the company is expected to be able to produce effective and efficient maintenance activities. This is very much needed by the company in producing optimal output and has a great impact on airlines that use aircraft maintenance services. In this study, the evaluation of project management uses the Critical Path Method (CPM), Program Evaluation and Review Technique (PERT), Work Breakdown Structure (WBS) to evaluate the preparation of aircraft maintenance activities and the Crashing method if acceleration is needed in completing maintenance activities in accordance with agreed agreement. With the preparation of good project management, it is possible to estimate the time and cost needed to complete a project so as to minimize delays and losses in completion. The project management planning used in this project resulted in an accelerated completion of 3.5 days with an additional cost of $ 8,958.23.

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Contact Name
Alam Santosa

Contact Email
alam.santosa@email.unikom.ac.id

Phone
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Journal Mail Official
ineque@email.unikom.ac.id

Editorial Address
-

Location
Kota bandung,

Jawa barat

INDONESIA