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Journal of Management and Business Innovations
Published by Universitas Islam Negeri Sumatera Utara
ISSN : -     EISSN : 26865602     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Journal of Management and Business Innovations (JOMBI) is an online peer-reviewed International research journal aiming at promoting and publishing original high quality research in all disciplines of management and business. JOMBI is a journal that published by the Department of Management, Faculty of Islamic Economics and Business Universitas Islam Negeri Sumatera Utara Medan Indonesia. JOMBI published a journal twice a year, in June and December. The mission of JOMBI is to share, develop and facilitate the output of research papers about Management and Business.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Sistem Informasi Menejemen
Articles 82 Documents
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Reconstructing Professional Zakat: A Payment Model for Gig Economy Workers in Surabaya ahmadun, Najah; Dikuraisyin, Basar
Journal of Management and Business Innovations Volume: 07, Number: 02, 2025
Publisher : Management Department Universitas Islam Negeri Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jombi.v7i02.26683

Abstract

The development of the gig economy has transformed income streams into irregular, project-based arrangements, posing new challenges for the concept of calculating professional zakat. Meanwhile, discussions on fiqh and zakat legislation remain focused on fixed income structures. This creates a conceptual gap in the application of professional zakat in the gig economy ecosystem. This study aims to formulate a new concept in the professional zakat calculation model in the context of the gig economy, focusing on digital market platform workers such as influencers and TikTokers in Surabaya with a sample of three influencers and two TikTokers. This study uses a qualitative phenomenological approach, collecting data through in-depth interviews. The results show that zakat in the gig economy is calculated based on real-time income flows rather than annual accumulations. This model reflects contextual justice and spiritual accountability, in accordance with the principles of maqasid sharia. This research contributes a new zakat calculation model that is suitable for contemporary gig-based livelihoods, which is ultimately unique because it offers theoretical refinement and practical guidance for modern zakat governance. Keyword: Gig Economy, Profesional Zakat, Zakat Payment
The Impact of Personal Service, Product Quality, and Comfort on Guest Satisfaction at Yanyan Resort Ubud Susila, I Ketut; Dewi, Luh Komang Candra; Perdana Putra, I Gede Anindya; Lama, Alma Vorfi
Journal of Management and Business Innovations Volume: 07, Number: 02, 2025
Publisher : Management Department Universitas Islam Negeri Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jombi.v7i02.25453

Abstract

This study aims to examine the influence of personal service, product quality, and comfort on guest satisfaction at Yanyan Resort Ubud, Bali-a competitive hospitality destination renowned for its cultural and natural appeal. Employing a quantitative descriptive approach, data were collected through structured questionnaires distributed to 50 resort guests. The analysis used multiple linear regression after conducting validity, reliability, and classical assumption tests. The results demonstrate that personal service, product quality, and comfort each have a significant and positive effect on guest satisfaction, both individually and collectively. Specifically, personalized attention, well-maintained facilities, and a tranquil environment were key drivers of a satisfactory guest experience. These findings suggest that sustained improvements in service quality, infrastructure, and environmental comfort can substantially enhance guest satisfaction. The study provides practical implications for hospitality managers, recommending regular staff training, continuous facility upgrades, and a strong emphasis on cleanliness and guest-centered services. By implementing these strategies, resorts like Yanyan Resort Ubud can foster customer loyalty, generate positive word-of-mouth, and improve long-term competitiveness in the tourism industry. Keywords: personal service, product quality, comfort, satisfaction

Page 9 of 9 | Total Record : 82

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