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INDONESIA
Enrichment : Journal of Management
ISSN : 20876327     EISSN : 27217787     DOI : -
Core Subject : Economy,
The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers to share mutual understandings across the full range of businesses and skills in which management and science is used; covers all areas of management science from systems to practical facets; links concept with training by publishing case studies and covering the latest important issues.
Articles 1,424 Documents
Analysis of return on asset (ROA) and return on equity (ROE) on profit growth in primary consumer goods sub-sector companies listed on the Indonesia stock exchange (Idx) For The 2021-2023 Period Ratih Nur’aini; Indra Sulistiana
Enrichment : Journal of Management Vol. 16 No. 2 (2026): June: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v16i2.2498

Abstract

This study aims to investigate the effects of Return On Equity (ROE) and Return On Assets (ROA) on Profit Growth in the Indonesia Stock Exchange (IDX)-listed Primary Consumer Goods Sub-Sector Industry for the 2021–2023 Period. The background of this study is based on the importance of profitability performance as the main indicator of a company's financial health, especially in primary consumer goods companies that are relatively resilient to economic fluctuations and play a strategic role in meeting the community's basic needs. Several quantitative methods of linear regression analysis are used in this paper. The samples are chosen by the use of purposeful sampling. The company's annual financial statements provided secondary data. SPSS 27 was used to evaluate up to 72 pieces of data from 24 issuers during a three-year period. The results of the study show that ROA has minimal effect on profit growth, however ROE significantly impedes it. Concurrently, ROA and ROE have a major influence on profit growth for industrial companies in the main consumer goods subsector listed on the Indonesia Stock Exchange (IDX) during the 2021–2023 timeframe
Analysis o leadership style and motivation on turnover intention mediated by employee loyalty at PT. WOM finance Rina Mayangsari; Adrie Frans Assa
Enrichment : Journal of Management Vol. 16 No. 2 (2026): June: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v16i2.2510

Abstract

This study aims to examine the Effect of Competence, Work Motivation, and Workload on Employee Performance with Job Satisfaction as a Mediating Variable for Operations Employees at PT. WOM Finance. The study used a quantitative approach with 268 customer respondents. Data analysis was performed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the assistance of the SmartPLS 4 application. These three variables are ultimately closely related to employee psychological well-being, one of which is job satisfaction. Consequently, numerous studies have shown that competence, work motivation, and workload not only directly influence performance but are also influenced by job satisfaction as a mediator. Employees who feel satisfied with their work tend to have positive energy and make a greater contribution to the company. The results showed that Work Competence (X1) had a positive and significant effect on Job Satisfaction (Z) with a coefficient of 0.151 and a p-value of 0.001 (<0.05). Work competence also has a positive and significant effect on Employee Performance (Y) with a coefficient value of 0.436 and a p-value of 0.000 (<0.05). The Work Motivation variable (X2) has a positive and significant effect on Job Satisfaction (Z) with a coefficient value of 0.516 and a p-value of 0.000 (<0.05). In addition, Work Motivation also has a positive and significant effect on Employee Performance (Y) with a coefficient value of 0.270 and a p-value of 0.000 (<0.05). Furthermore, Workload (X3) has a negative and insignificant effect on Job Satisfaction (Z) with a coefficient value of -0.132 and a p-value of 0.000 (<0.05). The Job Satisfaction variable (Z) has a positive and significant effect on Employee Performance (Y) with a coefficient value of 0.208 and a p-value of 0.000 (<0.05). Job Competence (X1) has an indirect influence on Employee Performance (Y) through Job Satisfaction (Z) with a coefficient value of 0.031, a T Statistics value of 2.534, and a p-value of 0.011 (<0.05). These results indicate that Job Satisfaction is able to significantly mediate the influence of Job Competence on Employee Performance. Work Motivation (X2) also has an indirect influence on Employee Performance (Y) through Job Satisfaction (Z) with a coefficient value of 0.107, a T Statistics value of 3.906, and a p-value of 0.000 (<0.05). These results indicate that Job Satisfaction is able to significantly mediate the influence of Work Motivation on Employee Performance. Furthermore, Workload (X3) has an indirect effect on Employee Performance (Y) through Job Satisfaction (Z), with a coefficient value of -0.028, a T-statistic of 3.235, and a p-value of 0.001 (<0.05).
The influence of service quality on customer satisfaction: a study on frame check service at PT Daya Adicipta Motora Bandung Ade Oki Pebiansyah; Gumi Gumilang Wirakanda; Ervie Nur Afifa M; Ajeng Oktaviani
Enrichment : Journal of Management Vol. 16 No. 2 (2026): June: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v16i2.2512

Abstract

The fierce competition in Indonesia's automotive sector compels businesses to focus on after-sales services alongside vehicle sales to maintain customer satisfaction and loyalty. While previous studies have extensively explored general service quality, there remains a prominent research gap regarding its integration with specific voucher-based incentive programs in motorcycle after-sales services. Addressing this gap, the novelty of this study lies in its specific examination of the Frame Check Service (LCR) program at PT Daya Adicipta Motora in Bandung, evaluating how targeted service quality dimensions influence customer satisfaction. A quantitative approach was employed using a survey method with a five-point Likert-scale questionnaire. The sample comprised 74 respondents, calculated via the Slovin formula, and data were analyzed using simple linear regression, along with validity and reliability tests in SPSS version 27. The findings indicate that customer satisfaction is strong, with an average score of 4.14, and service quality is assessed as very high, with an average score of 4.25. Empirical regression outputs reveal that service quality exerts a statistically significant positive effect on customer satisfaction, evidenced by a coefficient of 0.935 and a constant of 9.134. Furthermore, the coefficient of determination (R²) of 45.5% represents the model’s ability to explain the variation in customer satisfaction, with the remaining variance attributable to other factors such as cost, promotions, and overall service experience. This study contributes to the service management literature by providing empirical evidence on the dynamics between specialized service programs and consumer satisfaction. Practically, the findings suggest that businesses should enhance customer retention strategies, improve the convenience of service locations, and develop long-lasting loyalty programs
Optimization of inventory management to fulfill consumer demand at odriigo fashion Janadi Rammelsbergi Thamrin; Willy Agustian; Tengku Ine Hendriana; Ervie Nur Afifa Mukhlis
Enrichment : Journal of Management Vol. 16 No. 2 (2026): June: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v16i2.2513

Abstract

Fluctuations in demand in the fashion industry cause companies to face challenges in maintaining a balance between inventory availability and operational cost efficiency. Suboptimal inventory management has the potential to cause excess or shortage of stock, thus hampering the provision of consumer needs and increasing inventory costs. Although the Economic Order Quantity (EOQ) method has been widely used as an approach to determining economical order quantities, most previous studies still focus on quantitative calculation aspects and have not examined the implementation of EOQ as part of the inventory control system in micro, small, and medium enterprises (MSMEs). This study aims to analyze the optimization of merchandise inventory management through the application of the EOQ method at Odriigo Fashion and develop an EOQ implementation framework that supports the operational decision-making process. The study uses a quantitative descriptive approach with a case study design. Data were collected through observation, interviews, and documentation of data requests, ordering costs, and storage costs during the period March 2025 to February 2026, then analyzed using the EOQ method. The results show that the optimal order quantity is 5,678 units per order with an ordering frequency of 7 times per year, more efficient than the company's previous policy of 24 orders per year. The implementation of EOQ reduced ordering costs from Rp1,920,000 to Rp560,000 per year, resulting in an efficiency gain of Rp1,360,000. In addition to providing cost efficiency, this study produced an EOQ implementation framework that integrates analytical and operational aspects in inventory control for MSMEs. These findings contribute to the development of operations management studies and serve as a practical reference for MSMEs in developing more effective, systematic, and operationally efficient inventory control policies

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