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RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL

reslaj
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Published by Institut Agama Islam Nasional Laa Roiba Bogor

ISSN : 2656274X EISSN : 27164691 DOI : 10.47467

Core Subject : Religion, Economy, Education, Social,

Religion Economics, Econometrics & Finance Education Social Sciences

RESLAJ: Religion Education Social Laa Roiba Journal is a scientific journal published by the Center for Research and Strategic Studies (PRKS) of the Institute of Islamic Religion (IAI) National Laa Roiba Bogor. This journal contains scientific papers from academics, researchers and practitioners in research on religion, education, social, dan Islamic i issues.

Arjuna Subject : Ilmu Sosial - Pendidikan

Articles 741 Documents

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Analisis Proses Pelatihan Pengembangan Sumber Daya Manusia PT Angkasa Pura I Bandar Udara Internasional Sentani Jayapura Dalam Meningkatkan Pelayanan pada Konsumen Cindy Andarista Juvianti Eka Putri; Elisabeth Endang Prokosawati
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 5 (2022): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Human resources are the main element of an organization compared to other resource elements such as capital and technology. Because humans alone control these factors. Good and trained human resources come from several trainings and processes carried out by the company. One of the obstacles faced by companies in producing human resources is the unbalanced decision making about training by the human center proposed by each unit in the company. Therefore, the purpose of this study was to determine the process of human resource development training at PT Angkasa Pura I Sentani International Airport, Jayapura in improving service to consumers. PT Angkasa Pura I, Sentani Jayapura International Airport, of course, has a way to produce superior human resources in their respective fields so as to produce customer satisfaction. In this study, the researcher used qualitative research with direct interviews with Human Capital Business and Partner Manager of PT Angkasa Pura I Sentani Jayapura International Airport, direct observation at the Angkasa Pura I office at Sentani Jayapura International Airport, as well as documenting the required data, both data from the field directly. as well as data from companies. The stages in analyzing the data are by organizing the data, managing the data, verifying and interpreting the data, and drawing conclusions. The results of this study explain that the company does several ways in carrying out human resource development training, one of which is the Performance Management System program which is carried out within a certain time. A very common obstacle experienced by most company employees is the limited network to access the internet due to online training during the Covid-19 pandemic. Keywords: Training, Human Resources, Constraints and Sentani Jayapura International Airport Sumber daya manusia merupakan elemen utama dari sebuah organisasi dibandingkan dengan elemen sumber daya lainnya seperti modal dan teknologi. Oleh karena manusia sendiri yang mengandalikan faktor-faktor tersebut. Sumber daya manusia yang baik dan terlatih berasal dari beberapa pelatihan dan proses yang dilakukan oleh perusahaan. Kendala yang dihadapi perusahaan untuk menghasilkan sumber daya manusia sering dihadapi salah satunya yaitu ketidaksamaan pengambilan keputusan pelatihan oleh human centre yang diajukan oleh setiap unit di perusahaan. Oleh karena itu, tujuan dari penelitian ini yaitu untuk mengetahui proses pelatihan pengembangan sumber daya manusia PT Angkasa Pura I Bandar Udara Internasional Sentani Jayapura dalam meningkatkan pelayanan pada konsumen. PT Angkasa Pura I Bandar Udara Internasional Sentani Jayapura tentunya memiliki cara agar menghasilkan sumber daya manusia yang unggul dibidang masing-masing sehingga menghasilkan kepuasan kepada konsumen. Dalam penelitian ini peneliti menggunakan penelitian kualitatif dengan metode wawancara secara langsung kepada Human Capital Business and Partner Manager PT Angkasa Pura I Bandar Udara Internasional Sentani Jayapura, observasi secara langsung di kantor Angkasa Pura I Bandar Udara Internasional Sentani Jayapura, serta mendokumentasikan data-data yang dibutuhkan baik itu data yang berasal dari lapangan langsung maupun data yang berasal dari perusahaan. Tahapan dalam menganalisis data yaitu dengan pengorganisasian data, pengelolaan data, verifikasi dan penafsiran data, dan menarik kesimpulan. Hasil penelitian ini menjelaskan bahwa perusahaan melakukan beberapa cara dalam melaksanakan pelatihan pengembangan sumber daya manusia, salah satunya yaitu dengan program Performance Management System yang dilaksanakan dalam kurun waktu tertentu. Kendala yang sangat umum dialami oleh sebagian besar karyawan perusahaan yaitu adanya keterbatasan jaringan untuk mengakses internet dikarenakan pelatihan yang diadakan secara daring selama pandemic Covid-19. Kata Kunci: Pelatihan, Sumber Daya Manusia, Kendala dan Bandar Udara Internasional Sentani Jayapura

Pengaruh Corporate Social Responbility, Ukuran Perusahaan, dan Kualitas Audit terhadap Manajemen Laba Anastasia Agatha; Sri Ayem
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 5 (2022): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

The purpose of this study is to examine the effect of corporate social responsibility, company size, and audit quality on earnings management in LQ45 indexed companies in 2016-2019. The study used quantitative methods, the sample used was purposive sampling, there were 20 samples of which there were 80 observational data. The study used multiple linear regression analysis with the help of the IBM SPSS 20.0 program. the results of the study prove three important findings: (1) CSR has a positive effect on earnings management, (2) firm size has a positive effect on earnings management, and (3) audit quality has no significant effect on earnings management. Keywords: Earning Management, Corporate Social Responsibility, Company Size, Audit Quality

Pengaruh Inflasi, Suku Bunga, dan Nilai Tukar Rupiah Terhadap Harga Saham Perusahaan Sub Sektor Perbankan yang Terdaftar Di Bursa Efek Indonesia Afrita Rahmayanti; Siti Ning Farida
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 5 (2022): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

This study aims to examine the simultaneous and partial effect of Inflation, Interest Rate, and Rupiah Exchange Rate on stock prices of companies listed in the banking sub-sector on the Indonesia Stock Exchange. This type of research is quantitative research and uses secondary data. The total population is 20 banking sub-sector companies that use time-series data starting from January 2016 to October 2021 with the saturated sampling technique method. The analysis technique used is the multiple linear analysis techniques. Test the hypothesis with the F-test and T-test. The results of the simultaneous research (F-test) are known that inflation, interest rates, and the rupiah exchange rate have a significant effect on the stock prices of companies in the banking sub-sector. Partially (T-test) Inflation does not affect the stock prices of companies in the banking sub-sector. Interest rates have a significant negative effect on the stock prices of companies in the banking sub-sector. Meanwhile, the Rupiah Exchange Rate has a significant positive effect on the stock prices of companies in the banking sub-sector

Analisis Dampak Pembangunan Bandara Internasional Yogyakarta Ditinjau dari Perekonomian Masyarakat Kecamatan Temon Kabupaten Kulon Progo Lilis Lilis Setiyaningrum; Eny Sri Haryati
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 5 (2022): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Yogyakarta International Airport is an international airport built in Temon District, Kulon Progo Regency, Yogyakarta Special Region. There are five villages affected by the construction of Yogyakarta International Airport, namely Glagah, Sindutan, Palihan, Kebonrejo, and Jangkaran. This research aims to find out the economic impact on the community due to the construction of Yogyakarta International Airport and the efforts of the community in dealing with the impact caused. This research uses qualitative methods. The data for this study was obtained from interviews conducted with several villagers affected by the construction of Yogyakarta International Airport, the Deputy Head of Trade and Industry Office Kulon Progo, the Palihan Village Head, and the Head of Jangkaran Village. This research was conducted in the Temon District in October 2021. From the results of the study, it was concluded that the Yogyakarta international airport has an impact on the economy of the surrounding community, with some differences of opinion about the economic changes felt by affected residents. Some of the factors that cause differences in economic change in society are employment and the utilization of business opportunities. Keywords : Impact of Airport Development, Community Economy, Yogyakarta International Airport

Pengaruh Kualitas Pelayanan Unit Pasasi terhadap Kepuasan Penumpang pada PT Gapura Angkasa di Bandar Udara Internasional El Tari Kupang Nusa Tenggara Timur Yulita Serlina Ringa; Elisabeth Endang Prokosawati
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 5 (2022): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Increasing the need for transportation facilities that can meet the community's need for safe and fast transportation by obtaining adequate services. There are still many complaints from passengers about the services provided by the pasasi unit officers, it can't be separated from the passengers' desire to get good service so that they often make passengers disappointed with the services provided by the pasasi unit officers to passengers that have not been maximized. The number of passengers must be balanced with good service to passengers so that passengers are satisfied with the services provided. This study aims to determine whether there is an effect of the service quality of the pasasi unit on passenger satisfaction at PT. Gapura Angkasa at El Tari International Airport, Kupang, East Nusa Tenggara. Data collection was carried out from 01 to 30 September 2021 using Google Forms by distributing online questionnaires. Data analysis and hypothesis testing were carried out through SPSS using simple linear analysis with quantitative descriptive research methods. The location of this research is El Tari Kupang International Airport, East Nusa Tenggara. The results of the study concluded that there was an effect of the service quality of the pasasi unit on passenger satisfaction at PT. Gapura Angkasa shows that the coefficient of determination (R Square) is 0.701 or 70.1%. This value shows that 70.1% has an influence on the quality of service of the passenger unit (X) on passenger satisfaction (Y). While the remaining 29.9% is influenced by other variables not examined in this study. So it can be concluded that Ho is rejected and Ha is accepted. There is an influence of the service quality of the pasasi unit on passenger satisfaction at PT. Gapura Angkasa at El Tari Kupang International Airport, East Nusa Tenggara, which is 70.1%. Keywords: Service Quality, Passenger Satisfaction, PT. Gapura Angkasa. Peningkatan kebutuhan sarana transportasi yang dapat memenuhi kebutuhan masyarakat akan transportasi yang aman dan cepat dengan memperoleh pelayanan yang memadai. Masih banyak ditemukan complain dari penumpang terhadap pelayanan yang diberikan oleh petugas unit pasasi, hal itu tidak terlepas dari keinginan penumpang untuk memperoleh pelayanan yang baik sehingga kerap membuat penumpang kecewa dengan pelayanan yang diberikan petugas unit pasasi kepada penumpang yang belum maksimal. Banyaknya penumpang harus diimbangi dengan pelayanan yang baik kepada penumpang agar penumpang merasa puas dengan pelayanan yang diberikan. Penelitian ini bertujuan untuk mengetahui adakah pengaruh kualitas pelayanan unit pasasi terhadap kepuasan penumpang pada PT. Gapura Angkasa di Bandar Udara Internasional El Tari Kupang Nusa Tenggara Timur. Pengambilan data dilakukan pada tanggal 01 sampai 30 September tahun 2021 menggunakan Google Form dengan melakukan penyebaran kuesioner secara online. Analisis data dan pengujian hipotesis dilakukan melalui SPSS menggunakan analisis linear sederhana dengan metode penelitian deskriptif kuantitatif. Lokasi pada penelitian ini di Bandar Udara Internasional El Tari Kupang Nusa Tenggara Timur. Hasil penelitian menyimpulkan bahwa adanya pengaruh kualitas pelayanan unit pasasi terhadap kepuasan penumpang pada PT. Gapura Angkasa menunjukan bahwa koefisien determinasi (R Square) sebesar 0,701 atau 70,1%. Nilai tersebut menunjukan bahwa 70,1% terdapat pengaruh kualitas pelayanan unit pasasi (X) terhadap kepuasan penumpang (Y) . Sedangkan sisanya 29,9% dipengaruhi oleh variabel-variabel lainnya yang tidak diteliti dalam penelitian ini. Sehingga dapat ditarik kesimpulan bahwa Ho ditolak dan Ha diterima. Terdapat pengaruh kualitas pelayanan unit pasasi terhadap kepuasan penumpang pada PT. Gapura Angkasa di Bandar Udara Internasional El Tari Kupang Nusa Tenggara Timur yaitu sebesar 70,1%. Kata Kunci : Kualitas Pelayanan, Kepuasan Penumpang, PT. Gapura Angkasa

Analisis Penanganan Kehilangan Bagasi Penumpang dan Bagasi Tidak Bertuan Garuda Indonesia Oleh Ground Handling PT Gapura Angkasa di Bandar Udara Juanda Surabaya Sherina Kumala Dewi
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 5 (2022): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Garuda Indonesia collaborates with companies engaged in Ground Handling to handle problems faced by passengers including baggage problems. This research aims to identify and explain the system for handling lost passenger baggage and unclaimed baggage by Garuda Indonesia and how to reduce it by Ground Handling PT Gapura Angkasa. The method in this research is descriptive qualitative by means of structured interviews with baggage service unit officers and make observation at the baggage service unit office at Juanda Airport Surabaya on 12 August-23 August 2021 and documentation of field work. In analyzing the data, the researcher went through several stages,that is data reduction, data presentation, and conclusions. The results of the data analysis that the researcher has carried out show that the baggage loss handling system, the officer will search for 14 days from the reporting date and the baggage handling officer will identify the ownership of the baggage. The responsibility of PT. Garuda Indonesia is guided by PM Number 77 of 2011 and on WI (Work Instructions) to reduce the occurrence of baggage loss and unclaimed baggage, namely, passengers are advised to provide a special/special identity on the baggage, check-in counters always provide baggage tag stock, make-up area must always be bright so as to reduce the occurrence of baggage irregularities Passengers always remember their luggage. Keywords: Garuda Indonesia, Baggage Service Unit, Baggage Handling Procedures, Missing Baggage, On Hand Baggage.

Pengaruh Berita Kecelakaan Pesawat Sriwijaya Airsj 182 di Media Internet terhadap Citra Jasa Maskapai Sriwijaya Air: Novita Novita
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 5 (2022): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

This study aims to identify and measure the impact of the effect of the news a plane crash sriwijaya water SJ 182 in the internet media on the image of the Sriwijaya Air airline, especially for airline customers, including the cadets at the Yogyakarta Aerospace Technology College. This study uses a quantitative approach method. Data collection techniques are carried out by distributing questionnaires and documentation. In proving and analyzing this, validity and reliability tests are used, simple linear regression test and T test. The results of the test show that: 1) There is a significant effect of the variable influence of the Sriwijaya Air 182 plane crash news on the internet on the service image variable. Sriwijaya Air. 2) News of the Sriwijaya Air SJ 182 plane crash on the internet has little effect on the image of Sriwijaya Air's services, which is 31.6%. Keywords : Sriwijaya Air, News, Image Penelitian ini bertujuan untuk mengetahui dan mengukur seberapa besar dampak pengaruh berita kecelakaan pesawat sriwijaya air SJ 182 di media internet terhadap citra jasa maskapai sriwijaya air khususnya bagi pelanggan perusahaan penerbangan termasuk para Taruna di Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta. Penelitian ini menggunakan metode pendekatan kuantitatif. Teknik pengumpulan data dilakukan dengan pembagian kuesioner dan dokumentasi. Dalam membuktikan dan menganalisis hal tersebut, maka digunakan uji validitas dan reliabilitas, uji regresi linear sederhana serta uji T. Hasil dari pengujian menunjukkan bahwa : 1) Terdapat pengaruh yang signifikan dari variabel pengaruh berita kecelakaan pesawat Sriwijaya Air 182 di media internet terhadap variabel citra jasa maskapai Sriwijaya Air. 2) Berita kecelakaan pesawat Sriwijaya Air SJ 182 di media internet berpengaruh kecil terhadap citra jasa Maskapai Sriwijaya Air yaitu sebesar 31,6 % . Kata Kunci : Sriwijaya Air, Berita, Citra

Pengaruh Budaya Organisasi , Lingkungan Kerja dan OCB Terhadap Komitmen Organisasi di Titik Terang Konveksi Muhammad Amien Rais Tanjung; Prayekti Prayekti
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 5 (2022): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Penelitian ini bertujuan untuk mengetahui antara variabel Budaya Organisasi, Lingkungan kerja dan Organizational Citizenship Behavior (OCB) terhadap komitmen organisasi Populasi dalam penelitian ini adalah karyawan Alito Sport Apparel (Titik Terang Konveksi) Yogyakarta dengan populasi sebanyak 50 karyawan. Sampel pendelitian ini menggunakan total sampling sehingga responden pada penelitian ini adalah 50 responden. Uji instrument yang digunakan dalam penelitian ini adalah Uji Validitas dan Reliabilitas,Uji Asumsi Klasik. Teknik analisis data yang digunakan dalam penelitian ini adalah Uji multikolonielitas, Uji Heteroskedasitas, Uji Normalitas, Analisis Regresi Linier Berganda, Uji Hipotesis yang di gunakan dalam penelitian ini adalah uji t. Hasil penelitian ini menunjukan bahwa budaya organisasi berpengaruh signifikan terhadap komitmen organisasi. OCB berpengaruh signifikan terhadap komitmen organisasi. Serta lingkungan kerja berpengaruh signifikan terhadap komitmen organisasi.

Pengaruh Excitement, Sophistication, dan Ruggedness terhadap Brand Trust melalui Brand Image sebagai Variabel Intervening pada Pengguna Tokopedia di Surabaya Berlian Cinthya Devi; Nurul Azizah
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 5 (2022): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

This study aims to determine: (1) the effect of interest on the brand image of the Tokopedia site; (2) the influence of sophistication on the brand image of the Tokopedia site; (3) the effect of rudeness on the brand image of the Tokopedia site; (4) the influence of interest on the brand trust of the Tokopedia site; (5) the influence of sophistication on the brand trust of the Tokopedia site; (6) the effect of rudeness on the brand trust of the Tokopedia site; the population in this study, are users of the Tokopedia application who are domiciled in Surabaya. The number of samples in this study were 140 respondents. The sampling technique was purposive sampling with the criteria of consumers aged 17-30 years and had used the Tokopedia shopping site at least once in the Surabaya area. Data analysis technique using Partial Least Square with software smartPLS 3.0. The results of this study indicate that excitement, sophistication and toughness have a positive and significant influence on brand image. Meanwhile, excitement, sophistication and toughness have a positive but not significant effect on brand trust. indirectly excitement, sophistication and toughness have a positive and significant impact on brand trust through brand image. Keywords: Excitement, Sophistication, Ruggedness, Brand Image, Brand Trust

Pengaruh Kinerja Petugas dan Fasilitas Pelayanan Ruang Tunggu terhadap Kepuasan Penumpang di Bandar Udara Sultan Muhammad Salahuddin Bima Abdurrahman Abdurrahman
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 5 (2022): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

The Effect of Officer Performance and Waiting Room Service Facilities on Passenger Satisfaction at Sultan Muhammad Salahuddin Airport, Bima. Author : Abdurrahman. The progress of science and innovation is currently getting faster and changing. This is very much felt in the field of aviation, both local airlines and logging around the world. The need for a destination is also felt by passengers to choose transportation services including air transportation that is able to carry their journey to reach the passenger's destination quickly, safely and fairly according to their financial needs. To see if the performance of officers and service facilities has a synchronous impact on passenger satisfaction at Sultan Muhammad Salahuddin airport, Bima. This study uses quantitative testing with an overview of the selected strategy as important information using a questionnaire. The population that will be used in this study are passengers who use waiting room facilities at Sultan Muhammad Salahuddin airport, Bima. on a sample of 60 respondents. The data analysis technique used the help of IMB SPSS statistics21. The results showed a significance value of 0.000 <0.05. This shows that there is a positive influence on the performance of officers and waiting room service facilities on customer satisfaction at Sultan Muhammad Salahuddin airport, Bima. Based on the Officer Performance variable (X1), the t-count is 4.817, the service facility variable (X2) is 5.311 t-count is obtained which is considered significant 0.000 <0.05 so H1 or H2 is accepted, meaning that the Officer Performance variable (X1) and service facilities ( X2) waiting room has an effect on passenger satisfaction (Y). From the results of this review, it is known that the calculated F value is 54,025 with a total significance of 0.000 <0.05. So it can be concluded that the variables of Officer Performance (X1) and Service Facilities (X2) waiting room significantly have a positive and significant influence on Passenger Satisfaction (Y) at Sultan Muhammad Salahuddin Airport Bima. Keyword: Kinerja, Fasilitas Pelayanan, Kepuasan penumpang

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Home Page

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Contact Name Dedi Junaedi

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Editorial Address Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Agama Islam Nasional (IAI-N) Laa Roiba Bogor Jl Raya Pemda Pajeleran Sukahati No 41 Cibinong, Bogor 16913

Location Kab. bogor, Jawa barat INDONESIA

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Dedi Junaedi

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lppm@laaroiba.ac.id

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+6221-8757150

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Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Agama Islam Nasional (IAI-N) Laa Roiba Bogor Jl Raya Pemda Pajeleran Sukahati No 41 Cibinong, Bogor 16913

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Kab. bogor,

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