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Made Aristia Prayudi
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INDONESIA
Jurnal Manajemen Perhotelan dan Pariwisata
Published by Universitas Pendidikan Ganesha
ISSN : 26549719     EISSN : 27147835     DOI : http://dx.doi.org/10.23887/jmpp.v2i2
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Social Sciences
The journal is committed to a broad range of topics including tourism and travel management, leisure and recreation studies and the emerging field of event management. It contains both theoretical and applied research papers, and encourages the submission of the results of collaborative research undertaken between academia and industry
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 317 Documents
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Meningkatkan Kualitas Produk Pastry Di Anantara Seminyak Bali Resort Melalui Pengolahan Bahan Baku Luh Putu Sukawati; Ni Made Ary Widiastini; Putu Indah Rahmawati
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 2 No. 2 (2019)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v2i2.22097

Abstract

Abstrak Penelitian ini bertujuan untuk mengetahui produk pastry yang di jual di hotel Anantara Seminyak Bali Resort dan strategi yang dilakukan dalam meningkatkan kualitas produk pastry di hotel Anantara Seminyak Bali Resort. Metode pengumpulan data yang digunakan adalah observasi, wawancara dan dokumentasi. Subjek dalam penelitian ini adalah Executive Sous Chef, Chef Pastry, Chef de Partie dan Staff Kitchen Anantara Seminyak Bali Resort. Objek penelitian ini adalah strategi dalam meningkatkan kualitas produk pastry di hotel Anantara Seminyak Bali Resort. Teknik analisis yang dipergunakan adalah deskriptif kualitatif. Hasil penelitian menunjukkan bahwa faktor yang mempengaruhi produk pastry yang dijual di hotel Anantara Seminyak Bali Resort adalah rendahnya penjualan produk pastry dan bahan baku untuk pembuatan kue. Strategi yang dilakukan dalam meningkatkan kualitas produk pastry di hotel Anantara Seminyak Bali Resort adalah membuat inovasi baru yang membuat keunikan di setiap penyajian, hygiene dan sanitasi, serta menjaga dan meningkatkan kualitas makanan. Kata Kunci: Produk pastry, Bahan baku, Kualitas produk Anantara Seminyak Bali Abstract This study aims to find out pastry products sold at Anantara Seminyak Bali Resort hotels and the strategy carried out in improving the quality of pastry products in Anantara Seminyak Bali Resort hotel. Data collection methods used are observation, interviews and documentation. The subjects in this study were the Sous Executive Chef, Pastry Chef, Chef de Partie and Kitchen Staff Anantara Seminyak Bali Resort. The object of this research is a strategy in improving the quality of pastry products at the Anantara Seminyak Bali Resort hotel. The analysis technique used is qualitative descriptive analysis. The results of the study indicate that the factors that influence the pastry products sold at the Anantara Seminyak Bali Resort hotels is low sales of pastry products and raw materials for making cake, the strategy carried out in improving the quality of pastry products at the Anantara Seminyak Bali Resort hotels is making new innovations which makes it unique in every presentation, hygiene and sanitation, and maintaining and improving food quality. Keywords: Pastry products, Raw materials, Product quality Anantara Seminyak Bali
Strategi Peningkatan Kinerja Pramusaji Palms Restaurant Hotel Holiday Inn Resort Baruna Bali Ketut Hepani; Putu indah Rahmawati; Nyoman Dini Andiani
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 2 No. 2 (2019)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v2i2.22098

Abstract

Abstrak Penelitian ini bertujuan untuk mengetahui strategi peningkatkan kinerja Pramusaji Palms Restaurant Hotel Holiday Inn Resort Baruna Bali. Subjek dari penelitian ini adalah Supervisor dan Staf Palms Restaurant. Objek penelitian ini adalah Srategi peningkatan kinerja pramusaji Palms Restaurant Hotel Holiday Inn Resort Baruna Bali. Metode pengumpulan data adalah dengan observasi, dokumentasi dan wawancara. Hasil penelitian ini adalah (1) kendala yang mempengaruhi kinerja pramusaji Palms Restaurantt seperti, sulitnya menentukan jadwal pelatihan dikarenan jam operasional yang sibuk, penggunaan cara kerja lama, kekurangan cutleries, dan pesanan telur yang banyak. (2) Strategi yang diterapkan guna meningkatkan kinerja pramusajiseperti pelatihan dan pemberian SOP untuk meningkatkan mutu pelayanan. Pemberian training dan SOP kepada para staf sangat mempengaruhi kinerja kerja pramusaji di Palms Restaurant hal ini dibuktikan dengan meningkatnya score breakfast di Palms Restaurant sehingga mampu mencapai target. Kata kunci: Hotel, Strategi, Kinerja, Pramusaji, Restaurant. Abstract This study aims to determine the strategy of improving the perpormance of waitress Palms Restaurant Holiday Inn Resort Baruna Bali Hotel. The object of this research is the strategy of improving the performance of waitress Palms Restauant Hotel Holiday Inn Resort Baruna Bali. The method of collecting data is by observation, documentation and interviews. (1)The results of this study are, constraints that affect the performance o restaurant Palms such as, the difficulty of determining training hours due to busy operating hours, the use of old ways of working, lack of cutleries, and ordering lost of eggs.(2)Strategies implemented to improve the performance of waiterss such as training and provision of SOP to improve service quality. The provision of training and SOP to staff which greatly affects the work performance of waitress in Palms Restaurant. Keywords: Strategy, Work performance, Waitress, Restaurant, Hotel.
Storing System dalam Meningkatkan Kelancaran Operasional Barang di Discovery Kartika Plaza Hotel Bali Kadek Yuli Pramawati; Ni Made Ary Widiastini; Nyoman Dini Andiani
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 2 No. 2 (2019)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v2i2.22099

Abstract

Abstrak Sistem penyimpanan barang sangat penting dilakukan pada setiap perusahaan karena dapat membantu dalam meningkatkan kelancaran operasional barang. Penelitian ini bertujuan untuk mengetahui bagaimana sistem penyimpanan yang diterapkan pada Discovery Kartika Plaza Hotel. Sumber data penelitian diperoleh dengan mengadakan observasi dan wawancara langsung dengan narasumber pada bagian store di Discovery Kartika Plaza Hotel. Hasil penelitian dimasukkan secara deskriptif dan diperoleh hasil yang menunjukkan bahwa dalam penyimpanan dan pengeluaran barang sudah menerapkan sistem penyimpanan dan prosedur yang telah ditetapkan yaitu dengan sistem First Expired First Out (FEFO) dan sistem First In First Out (FIFO). Masalah yang sering dihadapi yaitu kehilangan barang yang digunakan oleh departemen lain tanpa disertai formulir permintaan pengeluaran, oleh karena itu cara penanganan yang dapat dilakukan adalah selalu mengecek keadaan barang dan menyiapkan urgency form untuk mengambil barang diluar jam operasional store, sehingga kegiatan operasional barang untuk kebutuhan hotel dapat dilaksanakan dan berjalan dengan baik. Kata kunci: Storing System, Operasional, Discovery Kartika Plaza Hotel dan Penanganan Abstract Stroring systems are very important to each company or hotel because it can help in improving the operational smooth of the stock. This research aims to find out how the storing system is applied in Discovery Kartika Plaza Hotel. The source of the research data obtained by conducting observations and interviews directly with the respondents in the store section of Discovery Kartika Plaza Hotel. The results of the study were inserted descriptively and obtained results indicating that in the storage and distribution of stock have implemented the storing system and procedures that have been established namely with First Expired First Out (FEFO) and First In First Out (FIFO) systems. The most common problem is the loss of stock used by other departments without an issued request form, therefore the way of handling that can be done is to always check the stock and prepare the emergency form to take the stock outside store operating hours, so that the operational activities of stock for hotel needs can be implemented and run well. Keywords: Storing System, Operational, Discovery Kartika Plaza Hotel and Handling
Analisis Kebutuhan Bahasa Inggris Pramusaji di Hotel Berbintang 5 di Bali Ni Luh Manda Wulandari; Putu Indah Rahmawati
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 3 No. 1 (2020)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v3i1.28990

Abstract

This study aimed at analyzing the English language skills functions and expressions needed as a waiter/ss. This research was a qualitative descriptive. The method used in obtaining the required information were interviews and documentation, in which subjects in this research were Asst. F&B Service Manager, Restaurant Manager, Supervisor, and Restaurant Staff in 5-Star Hotel in Bali. The results of this study indicated that (1) Speaking & listening skills are the main poins that must be mastered by a waiter/ss, and the accuracy of grammar and fluency in communication also have an equally important role, (2) The expression of the language used adjusts to predetermined language functions based on the implementation of Sequence of Service (SOS) in restaurants. From the results of this study it may be necessary to further research on analyzing the needs of English Waiters in a broader scope.
Strategi Peningkatan Keterampilan Pramusaji di Makase Restaurant Ida Ayu Kade Winda Wikantini; Nyoman Dini Andiani
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 3 No. 2 (2020)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v3i2.28992

Abstract

This research aims to determine the strategy of upgrading waiter/ss skills at Makase Restaurant. The subject of this study is Supervisor and employee of Makase Restaurant. The object of this study is a strategy to improve the skills of waiter/ss at Makase Restaurant. Data collection methods are observations, documentation and interviews. The results of this research are (1) waiter/ss constraints in serving guests at Makase Restaurant is a limitation of foreign languages because not all guests can speak English cause slow service and guest complaint. (2) the strategy used to improve the skills of waiter/ss is to provide consistent training, competency tests, and hold competitions in hotels that can affect operational smoothness, increase guest satisfaction and increase sales.
Jenis Keluhan dan Cara Penanganan Keluhan di Hotel Holiday Inn Resort Baruna Bali Gede Rendrawan Rendrawan; Trianasari Trianasari; A.A. Ngr. Yudha Martin Mahardika
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 3 No. 1 (2020)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v3i1.28996

Abstract

This study aims to determine the types of complaints and how to handle the department f & b service at the Hotel Baruna Bali Holiday Resort. This research is a qualitative descriptive study using interviews and observations as a method of collecting data. The informants who participated in this study were tour operators in the field of administration. The results showed that there were several types of complaints at the F&B Service Department at the Baruna Bali Holiday Resort Hotel. The results showed that the types of complaints by the F&B Service Department at Baruna Bali Holiday Resort Hotel were the lack of professional waiters / waitresses, when serving guests, waiters / waitresses were not polite when serving guests, guests waiting for orders too long. There is a procedure for handling guest complaints at the F&B Service Department at the Baruna Bali Holiday Resort Hotel called ILEAD. This procedure serves as a guideline for employees in the department f & b service in handling complaints
Penerapan SOP Bagi Mahasiswa PKL Pada Departemen Food And Beverage Service The Oberoi Beach Resort, Bali Ida Ayu Putu Padma Sri Wahyuni Wahyuni; I Putu Gede Parma
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 3 No. 1 (2020)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v3i1.28997

Abstract

This study aims to explore (1). The SOP delivery process for intern students in the Food and Beverage Service department (2). The implementation of SOPs by intern students in the Food and Beverage Service Department. This research was a qualitative descriptive research, with interview method and documentation in data collection. The subjects in this study were HRD staff and seniors in the room service section at The Oberoi Beach Resort, Bali. The results showed that (1). The process of delivering SOP for internship students was done by providing material during pre training, role play training and delivering SOP 15 minutes prior to new shift. (2). The SOP was delivered in the form of briefing and training for trainees. From the results of this study it may be necessary to further research on the importance of understanding SOP for intern students in a broader scope
Penanganan Keluhan Tamu dengan Metode ILEAD Oleh Karyawan Kantor Depan di Hotel Holiday Inn Resort Baruna Bali I Kadek Ngurah Sukamerta; Nyoman Dini Andiani
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 3 No. 1 (2020)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v3i1.29000

Abstract

The strategy for handling guest complaints is very important to be improved because it is able to create quality service and a good cooperative relationship with guests. This research is a qualitative research with descriptive analysis. The purpose of this study was to determine the Complaints Handling Strategy conducted by Front Office employees at the Holiday Inn Resort Baruna Bali Hotel. The data obtained are primary data obtained from interviews with Front Office Managers. The results showed that the Complaints Handling conducted by front office employees at the Baruna Bali Holiday Inn Resort used the ILEAD method, namely Identify, Listen, Empathize, Apologize, and Deliver Solution. The ILEAD method as a complaint handling strategy has been running well.
Karakteristik dan Keterampilan Pramusaji di Era Revolusi Industri 4.0 pada Hotel The Oberoi Beach Resort Bali Gede Elga Krisna Gita; Yudha M. Mahardika; Ni Made Ary Widiastini
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 3 No. 1 (2020)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v3i1.29001

Abstract

This study aimed to finding the characteristics and skills of waiters in the era of the industrial revolution 4.0 on The Oberoi Beach Resort Bali. This research was a qualitative descriptive study, using observation and interviews as a method of collecting data. Subject of the study were drawn from Hotelier in the field of governance and HRD. In addition to foreign language skills, good communication, there are additional skills and characteristics in the revolutionary era 4.0 found in this study are 4 characteristics (technological literacy, following developments in the field of governance, being able to work efficiently and effectively and mastering technology and systems) and 4 skills (following the times, can use new tools related to operational work, follow the latest service trends and understand the system and computers) waiters in the era of the industrial revolution 4.0. In the future, it was expected that there will be studies that discuss the same topic in order to study more sources and references related to the characteristics and skills of waiters in the 4.0 era, so that they get better and more complete results.
Evaluasi Penerapan Standar Operasional Prosedur Dan Strategi Peningkatan Kualitas Layanan Di Envy Restaurant Hotel Holiday Inn Resort Baruna Bali I Komang Didik Setiawan; Putu Indah Rahmawati
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 3 No. 2 (2020)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v3i2.29076

Abstract

This study aimed to determine the standard operating procedures at Envy Restaurant, the implementation at Envy Restaurant, and strategies to improve service quality at Envy Restaurant. The research used a qualitative descriptive method. Data were collected observation, interviews and documentation. The subjects in this study were supervisors and staff in Envy Restaurant. The results of this study indicates that : (1) Envy restaurant does already have standard operating procedures and has been monitored in every implementation by managers or supervisors, but in the case of its application, it is still found to be incompatible with the standards owned; (2) To improve the quality of service in Envy Restaurant, it is also necessary to evaluate, give morning  briefing, provide  feedback, conduct role play training. It is important that superiors taking a persuasive approach to the staffs to do the job based on the standard procedure.

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