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Jurnal Ilmiah Satyagraha

satyagraha
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Published by Universitas Mahendradatta

ISSN : 26206358 EISSN : 27235556 DOI : https://doi.org/10.47532/jis.v3i2

Core Subject : Economy, Social,

Economics, Econometrics & Finance Social Sciences

Jurnal Ilmiah Satyagraha specializes in Economics and is intended to communicate original research and current issues on the subject. This journal warmly welcomes contributions from scholars of related disciplines. Specifically, the journal will deal with topics, including but not limited to: macroeconomics, microeconomics, development economics, monetary economics, public economics, etc.

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 274 Documents

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Analisis Pendapatan Asli Daerah Kabupaten Buleleng Made Anggia Pramita Sukma
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

Buleleng Regency is located in the northern part of Bali Island with an area of 1,365.88 km2 and along the coast 157,05 km. About 57 tourist attractions such as nature tourism, marine tourism, agro tourism and historical place that can be visited by tourists so that it has its own characteristics compared to other objects. This is the reason authors try to analyze locally-generated revenue (PAD) in Buleleng Regency. The limitations are: (1) Percentage ratio to analyzing the growth rate of PAD Buleleng Regency (2) The object of research is PAD Buleleng Regency from 2001-2016. Sampling in this research using non-probability sampling technique by purposive sampling. This is a quantitative research which measured in numerical scale and data used in the research obtained from bps.go.id site of Buleleng Regency. It can be concluded that the (PAD) of Buleleng Regency increased from 2001 to 2015, but decreased by 3.73% in 2016.

Pengaruh Gaya Kepemimpinan Dan Budaya Organisasi Terhadap Kepuasan Kerja Untuk Meningkatkan Kinerja Karyawan Matahari Departement Store Duta Plaza Di Denpasar Ni Luh Kardini
Jurnal Ilmiah Satyagraha Vol 2, No 2 (2019)
Publisher : Universitas Mahendradatta Denpasar

Employee contributions will be important if done with effective actions and behave correctly. Not only the amount of effort but also the direction of the business. The nature, effort or willingness to work as well as the various things that constitute organizational support is very important for the success of employee performance. In this study analyze the problems faced by employees of Matahari Department Store Duta Plaza, some of them feel there is dissatisfaction in work so that this affects the poor performance. Empirical test conducted on 120 employees to obtain data about leadership style and organizational culture that had been considered has not been able to provide hope for employees. Analyzer used in this research is Structural Equation Model (SEM). The result of SEM analysis has fulfilled the criteria of the model of Goodness of Fit Index Criteria: chi square = 294,276, probability = 0,000, RMSEA = 0.116, GFI = 0.776, AGFI = 0.697, CFI =0.829. All meet the criteria, except RMSEA and AGFI are marginal. The results of this study indicate that organizational culture is not significant influence on job satisfaction is not significant to performance, organizational culture is not significant effect on performance, leadership style is not significant effect on performance either directly or indirectly through job satisfaction. Job satisfaction has a positive and significant effect on employee performance. On the basis of these results, the managerial implications that can be suggested are the improvement of job satisfaction and performance can be achieved by creating and maintaining a culture of involvement in corporate culture, applying participative leadership style in line with providing satisfactory salary levels for employees.

Peran Dan Tantangan BPR (Bank Perkreditan Rakyat) Saat Ini I Gst. Ngr. Alit Asmara Jaya
Jurnal Ilmiah Satyagraha Vol 3, No 1 (2020)
Publisher : Universitas Mahendradatta Denpasar

According to Law no. 07 of 1992 concerning Banking, there are 2 types of banks in Indonesia, namely Commercial Banks and BPRs. BPR in Indonesia as of November 2019 according to the Indonesian Banking Statistics Report, amounting to 1,552. Looking at the history of its establishment, BPRs have existed since the colonial era and have close relationships with rural / small communities. Given this, to improve services to the community, with government policies through Pakto 88 and Kepres No. 38 of 1988 regarding the establishment of BPR made easier.Currently, BPRs face tough challenges amid the rapidly changing external industrial environment such as competition, government policies, macroeconomic conditions, fintech developments and others. This development has indirectly reduced the profitability performance of rural banks over the past 5 years. However, on the other hand, during the last 5 years, BPRs have been able to show business development and support real sector financing, especially MSMEs. This paper aims to analyze the challenges faced, the role and efforts to develop BPRs so that in the future BPRs will continue to develop and play a role in supporting the progress of the Indonesian economy.

Pengaruh Kualitas Layanan Dan Kualitas Produk Terhadap Kepuasan Nasabah Tabungan Pada Kantor Bank Bri Cabang Denpasar Renon Ni Ketut Murdani; Ni Luh Ketut Ayu Sudha Sucandrawati; I Putu Ardinada
Jurnal Ilmiah Satyagraha Vol 3, No 2 (2020)
Publisher : Universitas Mahendradatta Denpasar

This research was conducted based on the gap in research resultsPreviously (research gap) and the different focus of discussion on Service Quality and ProductQuality on Savings Customer Satisfaction at PT. BRI Denpasar Branch Renon. In addition, there are also research problems about not achieving targets at PT. BRI Denpasar Branch Renon .This study aims to examine and analyze the effect of service quality and product quality on satisfaction of savings customers at PT. BRI Denpasar Branch Renon. This research was conducted at PT. BRI Denpasar Branch Renon with a population of 14,250 and the sample of this study amounted to 100 respondents calculated using the Slovin formula All data obtained from the questionnaire distribution are worthy of use, thenanalyzed using SPSS 24.0. The results showed that (1) service quality has a positive and significant effect on customer satisfaction, (2) product quality has a positive and significant effect on customer satisfaction, and (3) service quality and product quality have an effect on customer satisfaction.The implication of this study is that the quality of service can be improvedby observing tangible indicators, reliability, responsiveness, guarantees andcertainty and empathy to increase.

Pengaruh Kualitas Pelayanan Dan Kinerja Karyawan Terhadap Kepuasan Nasabah Pada PT. BPR Artha Adyamurthi Di Kediri Tabanan I Wayan Gede Antok Setiawan Jodi
Jurnal Ilmiah Satyagraha Vol 1, No 2 (2018)
Publisher : Universitas Mahendradatta Denpasar

Rural Banks (BPR) are one type of bank that is known to serve customers, micro, small and medium enterprises. BPR is the official banking institution regulated in the Banking Law which functions not only to channel credit in the form of working capital, investment and consumption credit but also to collect public funds in the form of time deposits, savings and other forms equivalent to it. Based on this background, the title of this research is "The Effect of Service Quality and Employee Performance on Customer Satisfaction at PT. BPR Artha Adyamurthi in Kediri, Tabanan ". The formulation of the problem in this study is how the influence of service quality and employee performance simultaneously and partially on customer satisfaction at PT. BPR Artha Adyamurthi in Kediri, Tabanan. The purpose of this study is to analyze the effect of service quality and employee performance simultaneously and partially on customer satisfaction at PT. BPR Artha Adyamurthi in Kediri, Tabanan. The number of samples is 98 people. The analytical tools used in the study include classical assumption test, multiple linear regression, F test, and t test. From the results of the calculation of multiple linear regression analysis obtained the linear regression line equation between service quality and employee performance on customer satisfaction is Y = -1,710 + 0,296X1 + 0,765X2. Based on the F test results obtained Fcount value of 132.206 is greater than Ftable (3.07 then it is true there is a positive and significant effect between service quality and employee performance simultaneously on customer satisfaction at PT. BPR Artha Adyamurthi in Kediri, Tabanan. Results of analysis with using t-test, the t-count value of 2.695 and 10.085 is greater than the t-table value, the service quality and employee performance partially have a positive and significant effect between service quality and employee performance simultaneously on customer satisfaction at PT. BPR Artha Adyamurthi in Kediri, Tabanan.

Pengaruh Gaya Kepemimpinan Dan Budaya Organisasi Terhadap Kepuasan Kerja Untuk Meningkatkan Kinerja Karyawan Matahari Departement Store Duta Plaza Di Denpasar Ni Luh Kardini
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

Employee contributions will be important if done with effective actions and behave correctly. Not only the amount of effort but also the direction of the business. The nature, effort or willingness to work as well as the various things that constitute organizational support is very important for the success of employee performance. In this study analyze the problems faced by employees of Matahari Department Store Duta Plaza, some of them feel there is dissatisfaction in work so that this affects the poor performance. Empirical test conducted on 120 employees to obtain data about leadership style and organizational culture that had been considered has not been able to provide hope for employees. Analyzer used in this research is Structural Equation Model (SEM). The result of SEM analysis has fulfilled the criteria of the model of Goodness of Fit Index Criteria: chi square = 294,276, probability = 0,000, RMSEA = 0.116, GFI = 0.776, AGFI = 0.697, CFI = 0.829. All meet the criteria, except RMSEA and AGFI are marginal. The results of this study indicate that organizational culture is not significant influence on job satisfaction is not significant to performance, organizational culture is not significant effect on performance, leadership style is not significant effect on performance either directly or indirectly through job satisfaction. Job satisfaction has a positive and significant effect on employee performance. On the basis of these results, the managerial implications that can be suggested are the improvement of job satisfaction and performance can be achieved by creating and maintaining a culture of involvement in corporate culture, applying participative leadership style in line with providing satisfactory salary levels for employees.

Analisis Keterkaitan Sektor Pertanian Dan Pengaruhnya Terhadap Perekonomian Indonesia (Analisis Input Ouput) Ni Putu Andini Desiyanti L
Jurnal Ilmiah Satyagraha Vol 3, No 2 (2020)
Publisher : Universitas Mahendradatta Denpasar

The agricultural sector is still the mainstay of job creation in large enough quantities compared to other sectors of the economy in Indonesia. It makes the chances of the agricultural sector in its influence on the economy in Indonesia. This article aims to examine the relationship forward and backward linkages agricultural sector with other sectors in Indonesia and examines the impact of multiplier output agriculture sector on the economy. Analysis use Input-Output with secondary data Input-Output Indonesia 2010. The results showed that the manufacturing sector and electricity, gas, water sector had been linked to the future of the agricultural sector. Furthermore, electricity, gas, water sector; and the building sector have backward linkages to the agriculture sector. The multiplier output agricultural sector has multiplier output impact lower than other sectors in the economy. Multiplier household income and employment agriculture have a greater multiplier effect than other sectors.

Peranan Kepuasan Kerja Dalam Memediasi Pengaruh Kompensasi Terhadap Loyalitas Karyawan Pada Pt Parama Asia Sejahtera Putu Dita Saptarini; Ni Made Yudhaningsih
Jurnal Ilmiah Satyagraha Vol 3, No 1 (2020)
Publisher : Universitas Mahendradatta Denpasar

The purpose of this study is to determine the role of job satisfaction in mediating the effect of compensation on employee loyalty at PT Parama Asia Sejahtera. This study uses a saturated sample method with 35 employees of PT Parama Asia Sejahtera as the sample. The analysis technique used in this study is path analysis which is accompanied by a Sobel test. Based on the results of the analysis, we can find that compensation has a positive and significant effect on employee loyalty, compensation has a positive and significant effect on job satisfaction, job satisfaction has a positive and significant effect on employee loyalty and job satisfaction mediates the effect of compensation and employee loyalty on PT Parama Asia Sejahtera. Based on the results of the study, it was found that the direct effect of compensation on employee loyalty amounted to 0.465 or 46.5%, the effect of compensation on job satisfaction was 0.869 or 86.9% and the effect of job satisfaction on employee loyalty was 0.584 or 58.4% while indirect compensation effects towards employee loyalty through job satisfaction of 0.507 or 50.7% greater than the direct effect of compensation on employee loyalty so that job satisfaction is able to mediate the effect of compensation on employee loyalty at PT Parama Asia Sejahtera. From the results of the research, the management of PT Parama Asia Sejahtera should pay more attention to the compensation given to employees by providing more appropriate compensation and give some period for a furlough to their employees.

Pengaruh Kualitas Pelayanan Dan Kepuasan Pelanggan Terhadap Keinginan Berbelanja Pada Coco Mart Tabanan Ni Wayan Ari Sudiartini; Ni Ketut Murdani; Ni Kadek Candra Dewi
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

This research aims to find out how the influence of service quality and customer satisfaction to desire to shop at Coco Mart Tabanan. The data used in this research is quantitative data and then processed using multiple linear regression analysis. Population in this research were consumers who made purchases in Coco Mart Tabanan, with a sample of 60 people.Test results of multiple linear regression analysis obtained equation Y = - 0,465 + 0,236X1+ 0,289X2, which means the quality of service variables (X1) and customer satisfaction (X2) have a significant positive effect on the desire to shop (Y). The correlation test results show that the correlation coefficient of = 0,889 lies between 0,80-1,00 which means that the effect between service quality (X1) and customer satisfaction (X2) with shopping desire (Y) is very strong. Determination test results, adjusted amount of R2 is 0,790 this means the influence of service quality and customer satisfaction to the desire to shop for 79,0% while the remaining 21,0% influenced by other factors not examined. The results of the f test and t test show that the hypothesis which reads “ there is a significant influence between service quality (X1) and customer satisfaction (X2) on shopping desire (Y) “ can be received by testing significant level 0,000 is smaller than 0,05.

Pengaruh Pelayanan Dan Kualitas Produk Terhadap Kepuasan Pelanggan Indomaret Sukawati Kabupaten Gianyar Ni Luh Bella Citra Dewi; Ni Ketut Murdani; Ni Luh Ketut Ayu Sudha Sucandrawati
Jurnal Ilmiah Satyagraha Vol 2, No 2 (2019)
Publisher : Universitas Mahendradatta Denpasar

The study entitled “The Effect of Product Quality and Service on Indomaret Sukawati Customer Satisfaction in Gianyar Regency” aims to determine the significant effect of service and product quality on customer satisfaction at Indomaret Celuk Sukawati Branch, Gianyar, both on a persial and simultaneous basis. Data collection techniques using questionnaires as well as methods of observation, literature study and interviews. Analysis technique with multiple linear regression test, F-test, t-test, and determination test. In determining the sample the researcher uses purposive sampling technique with a total sample of 70 respondents.The results of the Influence of Product Quality and Service on Indomaret Sukawati’s Customer Satisfaction in Gianyar Regency are Services that have a positive and significant effect on Customer Satisfaction, Product Quality has a positive and significant effect on Customer Satisfaction, so it can be concluded that Service and Product Quality variables have a significant effect on Customer Satisfaction Indomaret minimarket, Jalan Raya Celuk Sukawati, Gianyar Regency.

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Ni Made Yudhaningsih, SE.,MM

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satyagraha@universitasmahendradatta.ac.id

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Jalan Ken Arok No. 10-12, Peguyagan, Denpasar-Bali

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Bali

INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Ni Made Yudhaningsih, SE.,MM

Contact Email nimadeyudha@gmail.com

Phone +6281936124602

Journal Mail Official satyagraha@universitasmahendradatta.ac.id

Editorial Address Jalan Ken Arok No. 10-12, Peguyagan, Denpasar-Bali

Location Kota denpasar, Bali INDONESIA

Abstract

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Abstract

Contact Name
Ni Made Yudhaningsih, SE.,MM

Contact Email
nimadeyudha@gmail.com

Phone
+6281936124602

Journal Mail Official
satyagraha@universitasmahendradatta.ac.id

Editorial Address
Jalan Ken Arok No. 10-12, Peguyagan, Denpasar-Bali

Location
Kota denpasar,

Bali

INDONESIA