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Dr. Maria Yosephine Dwi Hayu Agustini, MBA
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Journal of Management and Business Environment (JMBE)
Published by Universitas Katolik Soegijapranata
ISSN : -     EISSN : 26855992     DOI : https://doi.org/10.24167/jmbe
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other
The Journal of Management and Business Environment (JMBE) is a blind-review journal that is published by Magister Management, Soegijapranata Catholic University, Semarang, Indonesia. The journal is intended to provide forums for academicians and practitioners to disseminating relevant, high quality research and discussing issues in the field of management and business environment. We welcome manuscripts on theoretical and empirical research papers, professional papers, review papers, cases and organizational practices in the field of management. Submissions should be original and critical papers that are under review, accepted, published or will be published elsewhere. Manuscripts with the following topics are welcomed: Management studies Marketing management Human resources management Financial management Operations management Entreprenuership Strategic management Technological, social, economic, political, legal and regulatory environment Other related topics in management and business environment
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 6 Documents
 1 
Search results for , issue "Vol 6, No 1: July 2024" : 6 Documents clear
Exploring The Service Quality's Impact on Repurchase Intention in Service Courier Customers Aninda, Zahra Nur; Roosdhani, Mohamad Rifqy
Journal of Management and Business Environment (JMBE) Vol 6, No 1: July 2024
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v6i1.11279

Abstract

The aim of this study was to verify the Service Quality impacts the intention of customers to Repurchase Intention directly and also through Customer Satisfaction and Customer Trust. The participants of this study comprised 162 JNT customers who were selected using a purposive sampling approach. The data underwent analysis using the SEM method with smart-PLS version 4.0. The examination employed various methods such as outer model test, inner model test, mediation test, and hypothesis testing. The validity test showed that values greater than 0.7 for the loading factor and values greater than 0.5 for the average variance extracted (AVE) were considered valid. The reliability test results showed that the instrument used was reliable because the composite reliability and Cronbach's alpha had a value greater than 0.7. The obtaining indicated that the impact of Service Quality on Repurchase Intention was both negative and not significant. In the mediation test, it was found that impact of Service Quality on customer satisfaction and customer trust was both positive. In addition, the impact of customer satisfaction and customer trust on repurchase intention was both positive and significant. Meanwhile, service quality had a negative and insignificant effect on repurchase intention.
Commitment Mediates, Culture Moderates: How Learning Impacts Performance at an Energy Company Sulistyaningsih, Endang; Pangalila, Tamara Setyowati
Journal of Management and Business Environment (JMBE) Vol 6, No 1: July 2024
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v6i1.11724

Abstract

This research aims to analyze the influence of organizational learning on employee performance at Energy Company, with organizational commitment as a mediating variable and organizational culture as a moderating variable. The population in this study consists of 59 permanent employees of the Energy Company residing in Jakarta, Indonesia, with a sample of 52 employees. Data collection was carried out using a questionnaire distributed to Energy Company employees. The data analysis technique used multiple linear regression analysis operated with the Hayes Process Macro SPSS. The study results show that organizational learning significantly influences employee performance and organizational commitment, and organizational commitment significantly influences employee performance. Organizational commitment also partially mediates the influence of organizational learning on employee performance. However, organizational culture needs to moderate the impact of organizational learning on employee performance. This study contributes to understanding how multinational energy companies manage and support their employees in diverse cultural settings.
Implementation of Swot Analysis in Determining Strategy at PT HAN Vanadya, Melvina; Agustini, Maria Y. D. Hayu
Journal of Management and Business Environment (JMBE) Vol 6, No 1: July 2024
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v6i1.10566

Abstract

The expedition industry has been experiencing rapid growth because of the increase on purchase online that generates higher demand on distribution services. PT HAN operating in the industry is however has experienced a continuous sales decline. This research is aimed at determining effective strategy for PT HAN to increase its sales. Interview with the key informants in the company was to explore the information on strategy formulation. A list of questions formed according to the strategy formulation process in strategic management was prepared as guidance. The interview transcription was the data to be analyzed using SWOT matrix to identify alternative strategies that are effective for the company to increase its sales. This alternative strategies resulted are to implement home services, to increase the number of branches, to rejuvenate the armadas, to regenerate the business, and to create a tracking system. It is estimated that the company can grow the business by implementing the strategies.
VRIO Analysis as a Basic Strategy for Obtaining Construction Tenders in Construction Service Companies Wulandari, Cresentiana Cythia; Agustini, Maria Y. D. Hayu
Journal of Management and Business Environment (JMBE) Vol 6, No 1: July 2024
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v6i1.10559

Abstract

This research is related to the condition of PT XY which has not been able to reach the target to get a construction tender. The aim of this research is to determine the right strategy in obtaining construction tenders based on the results of an analysis of internal conditions using VRIO analysis. The object of research is the strategy to obtain a construction tender for PT XY, a private construction service company with a "Large" qualification located in Central Jakarta. The research method uses a qualitative descriptive analysis. Data collection techniques with interviews and documentation. The analysis tool used is VRIO. Based on the results of the VRIO analysis, the company has a sustainable competitive advantage in the company's financial resources, reputation, innovation and capabilities. While technology and physics are in the category of temporary competitive advantage. Human resources fall into the category of competitive parity. The results of this study are priority strategies for obtaining construction tenders, namely employee recruitment, increasing employee competence and abilities, and conducting a winning analysis.
Navigating Uncertainty: A Thematic Literature Exploration of Resource-Based Competitive Advantage During The Covid-19 Pandemic Susanto, Putu Chris; Wibowo, Martino
Journal of Management and Business Environment (JMBE) Vol 6, No 1: July 2024
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v6i1.11123

Abstract

Resource-based competitive advantage has received considerable attention as a research topic in the field of strategic management and entrepreneurship. However, despite the emergence of RBV-related studies on competitive advantage during the uncertain times brought about by the COVID-19 pandemic, a significant gap persists in understanding how firms can effectively navigate the complexities of this era. This article addresses this gap by conducting a comprehensive literature study that reviewed 16 academic papers published during 2021-2022, drawn using the rigorous SPIDER approach from reputable journals in selected databases. While prior research has explored the RBV in the context of competitive advantage, this study innovatively focuses on the unprecedented challenges posed by the pandemic and the accompanying VUCA environment. Following a content analysis, thematic analysis revealed six distinct streams of themes related to RBV and sustainable competitive advantage in this context—i.e., dynamic capability, innovation, intangible resources, organizational resilience, knowledge management, and circular economy. These themes and their intricate interplay represent an emerging trend of studies on competitive advantage from the RBV perspective, offering a novel lens through which to examine the impact of unprecedented disruptions like COVID-19. The managerial implication relates to how firms can identify the sources of competitive advantage, and how to sustain or even further expand firms’ competitive advantage following the global pandemic. 
Opportunities, Challenges and Strategies in Implementing Indonesian Health Insurance Scheme: Case Study at a Hospital Class C Wiknjopranoto, Harie Moeljono; Nugraheni, Bernadia Linggar Yekti
Journal of Management and Business Environment (JMBE) Vol 6, No 1: July 2024
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v6i1.10983

Abstract

Research regarding the implementation of Indonesia Health Insurance patient services in hospitals has been conducted in previous studies.  However case study research regarding challenges, opportunities and strategies for implementing Health Insurance services in class C hospitals has been overlooked. This research aims to determine the challenges, opportunities and strategies carried out by Hospital X, a class C hospital, in serving Health Insurance patients so that it succeeds in optimizing its financial performance. Payment using the package system rates imposed by BPJS is both challenge and opportunity for hospitals that serve Health Insurance patients because this system is different from the fee for services payment system that is usually applied in hospitals. This research used a qualitative approach by conducting interviews with 8 participants at Hospital X. The data was analysed using the theory of institutional logics and institutional work. This research found the role of actors in the process of institutionalizing the Health Insurance system at hospital X as a reference for others hospital actors in assuring quality and cost control policies that can improve hospital financial performance.

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