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Annals of Management and Organization Research
Published by Goodwood Publishing
ISSN : -     EISSN : 26857715     DOI : 10.35912/amor
Core Subject : Economy,
Economics, Econometrics & Finance
The Annals of Management and Organization Research (AMOR) is an international, peer-reviewed, and scholarly journal that publishes high-quality research articles covering qualitative and quantitative research discussing interesting and contemporary topics on all areas of management and organization sciences. AMOR is aimed at providing academic media for researchers, academicians and practitioners to express their innovative ideas in developing theories and practice of management and organization. The scopes of the journal include, but are not limited to, the following fields: - Management education, particularly experiential education - Organizational behavior - Business strategy and policy - Organisational theory - Human resource management - Business Management - Financial Management - Leadership - Marketing Management - Risk Management - Supply Chain Management - Strategic Management - Organizational Learning - Organizational Culture - Corporate Governance - Reward Management - Educational Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 373 Documents
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Unveiling the impact of green innovation on organizational performance: An empirical study on FMCG sector in Bangladesh Das, Ashik; Alam, Md. Shahbub; Hawlader, Md. Rasel
Annals of Management and Organization Research Vol. 7 No. 2 (2025): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i2.3241

Abstract

Purpose: This study aims to examine how green innovation affects organizational performance in Bangladesh's fast-moving consumer goods (FMCG) industry. It explores the effects of green product innovation (GPDI) and green process innovation (GPCI) on the financial and non-financial performance of the organizations. Methodology/approach: A quantitative research design was adopted, using a structured questionnaire to collect data from 151 employees working in FMCG companies in Dhaka. Data were analyzed using SPSS through descriptive statistic, reliability analysis, correlation analysis and multiple regression analysis. Results/findings: Multiple regression analysis revealed that both types of green innovation had significant positive relationships with organizational performance metrics. GPDI was found to positively impact financial and non-financial performance. Similarly, GPCI has positive effects on financial and non-financial performance. Conclusion: The study concludes that implementing green innovation strategies is crucial for achieving sustainable competitive advantage in the FMCG sector. Integrating environmental practices in product design and production processes enhances both economic and social dimensions of organizational success. Limitations: The study is limited to only FMCG sector in Bangladesh and also include two dimensions such as green – product and process – innovations. Moreover, it relies solely on quantitative methods, rather than qualitative investigation. Contribution: This study contributes to the existing body of knowledge by empirically validating the Resource-Based View (RBV) theory in explaining how green product and process innovations enhance both financial and non-financial organizational performance. It provides valuable insights for policymakers to integrate eco-friendly strategies that promote long-term organizational resilience in the FMCG sector of Bangladesh.
Technology adoption and social media marketing performance of small and medium enterprises Okwudiri, Nnanna-Ohuonu; Oliseh, Peter Sunday; Anagwu, Victoria Kenechukwu; Nwanya , Christian Chidi; Chukwu , Chinedumathew
Annals of Management and Organization Research Vol. 7 No. 1 (2025): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i1.3369

Abstract

Purpose: This study examined how small and medium-sized businesses (SMEs) in Sub-Saharan Africa (SSA) use technology, and how well they perform on social media marketing. The objectives of the study were to determine the most suitable methods for evaluating the digital competence of SMEs to achieve customer engagement, and to evaluate the challenges SMEs face in acquiring digital competence for enhanced customer engagement among Sub-Saharan SMEs. Methods: The study synthesized findings from existing academic literature published between 2015 and 2025 using a qualitative research design that included a systematic literature review and thematic content analysis. Results: The findings revealed that assessing employees' perceived usefulness and ease of use of digital tools, evaluating performance metrics related to customer engagement, and analyzing investment in digital training are suitable methods for evaluating digital competence. The study also identified significant challenges, including a lack of necessary digital skills, financial constraints, inadequate technological infrastructure, and low digital literacy. Limitations: The generalizability of the this study is limited because of using only qualitative analysis. Also, focusing on a single source of data (secondary qualitative) which may have context specific issues limited this study also.  Contribution: Given that technology in marking is a very significant area in the management and sustainability of organizations, especially SMEs to be able to compete with bigger and more established businesses, this study makes a case for social media marketing integration into the operations of SMEs, and ways to evaluate their digital competence so as to achieve customer engagement.
Gender inequities in global health: Insights from Ghana’s National Health Insurance Scheme Bans-Akutey, Anita
Annals of Management and Organization Research Vol. 7 No. 1 (2025): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i1.3419

Abstract

Purpose: This systematic review examines gender inequities in global health and critically analyzes how these inequities manifest within Ghana’s National Health Insurance Scheme (NHIS), drawing on the Gender and Development (GAD) theoretical framework. Methodology/approach: This study followed PRISMA 2020 guidelines, for systematic reviews to select thirty-seven articles from major databases. Thematic synthesis was applied to identify recurring patterns. Results/findings: Findings showed that globally, gender inequities in health systems were linked to women’s economic dependency, sociocultural norms, and limited decision-making autonomy. Within Ghana’s NHIS, these inequities manifested through lower enrollment and renewal rates among women, affordability challenges for informal sector workers, and barriers tied to cultural norms that restrict autonomy in healthcare utilization. While maternal health exemptions improved access, they were insufficient to address deeper structural inequalities. Conclusion: This study concludes that Ghana’s NHIS, though designed to promote universal coverage, often replicate broader gender inequities unless deliberate structural reforms are integrated. Limitations: The focus on Ghana as a case, while illustrative, also limits the transferability of findings to other national health systems with differing socio-cultural and policy contexts. Contribution: This review advances scholarship by applying the GAD framework to emphasize the structural and relational barriers that must be addressed for truly gender-responsive health policy.
The Impact of Competence and Work Discipline on Employee Performance at XLSmart Wiyono, Broto; Wahyuningsih, Sri; Rohayati, Yeti; Wulandari, Dwiwahjuni
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3494

Abstract

Purpose: This study aims to examine the effect of competence and work discipline on employee performance at XLSmart Jakarta. The focus is to understand how these two human resource dimensions contribute to organizational success in a highly competitive business environment Research Methodology: The research adopts a quantitative approach with descriptive and verificative methods. The population consists of 400 employees, and a sample of 80 respondents was determined using the Slovin formula. Data were collected through questionnaires and analyzed using SPSS version 25. Validity and reliability tests confirmed that all indicators were appropriate and consistent for measuring the study variables. Results: The findings show that both competence and work discipline have a significant positive effect on employee performance. The regression model Y = 26.423 + 0.226X1 + 0.178X2 explains that improvements in competence and discipline lead to better performance outcomes. The coefficient of determination (R²) of 0.627 indicates that 62.7% of performance variance is explained by competence and discipline, while 37.3% is due to other factors not investigated in this study. Conclusions: Competence and discipline are essential drivers of employee performance. Organizations need to strengthen training programs and enforce discipline consistently to maximize productivity. Limitations: This study is limited to one company and uses cross-sectional data, which may restrict generalizability. Contribution: Explain how this study can contribute. To whom, what study area, discipline, etc.
Complaint Handling and Satisfaction Effects on OTA User Retention in Indonesia Indriyani, Susi; Silvia, Dewi; Hasbullah, Hasbullah
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3295

Abstract

Purpose: This study aimed to investigate the impact of complaint handling service quality and user satisfaction on customer retention within Indonesia's Online Travel Agent (OTA) industry. Research Methodology: A quantitative survey was conducted, collecting data from 160 OTA users with complaints. The data were analyzed using multiple linear regression to assess the relationships between complaint handling and satisfaction and user retention. Results: The results show that both complaint handling service quality (? = 0.579) and user satisfaction (? = 0.647) significantly and positively affect user retention, explaining 53.4% of its variance (Adj. R² = 0.534, p < 0.001). Effective complaint handling and high satisfaction levels are critical for sustaining customer loyalty. Conclusion: The study concludes that OTAs must prioritize transparent complaint management, empathetic customer service, and personalized satisfaction programs to enhance user retention. These factors contribute significantly to maintaining customer loyalty in the competitive digital tourism market. Limitations: The study is limited by the use of snowball sampling, which affects generalizability. It also relied on self-reported data, which may have introduced bias. Future research could employ mixed-methods designs and expand to cross-cultural contexts. Contributions: This study contributes to the digital service recovery literature by integrating complaint handling and satisfaction factors to explain OTA user retention in Indonesia, offering new insights into the strategic importance of service recovery for customer loyalty.
Artificial Intelligence Personalized Marketing Content and Consumer Behavior in Nigerian SMEs Nnanna-Ohuonu, Okwudiri; Chikwesiri, Nwachukwu Peter; Okudo, Amarachukwu; Chikwesiri, Izuka Vivian
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3418

Abstract

Purpose: This study examined how AI-driven personalization of digital marketing content influences consumer behavior in Nigerian Small and Medium Enterprises (SMEs). Research Methodology: A Systematic Literature Review (SLR) of 30 empirical studies published between 2015 and 2025 was performed. Data were sourced from peer-reviewed journal articles, conference papers, review studies, and industry reports that specifically examined AI-driven personalized marketing tools, particularly, product recommendation systems. Results: The findings indicate that 60% of the reviewed studies reported moderate-to-high adoption of AI-driven personalized recommendation systems among digitally mature Nigerian SMEs in the retail and e-commerce sectors. Across studies, AI-enabled personalization produced an average 15.8% increase in consumer purchase intention, with a strong mean correlation (r = 0.60) between personalized product recommendations and purchase intentions. Conclusions: AI-driven personalization significantly improves marketing effectiveness and positively shapes consumer purchase intentions in Nigerian SMEs. Limitations: The exclusive use of secondary data and SLR-based synthesis limits the generalizability and real-time assessment of AI adoption and its impact on consumer behavior. Contributions: This study consolidates empirical evidence on AI-personalized marketing in Nigerian SMEs, highlighting its impact on consumer purchase intention, while underscoring the need to address adoption barriers and ensure ethical data practices.
CEO Narcissism and Firm Performance: The Strategic Role of ESG Performance Candy, Candy; Wong, Elaine; Krisyadi, Robby
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3661

Abstract

Purpose: This study investigates how CEO narcissism influences firm performance and examines whether Environmental, Social, and Governance (ESG) performance mediates this relationship. Research Methodology: A quantitative approach was used to analyze data from 75 purposively selected firms listed on the Indonesian Stock Exchange (IDX) for the period 2019-2023. Regression methods were applied to test direct and indirect relationships with financial performance indicators such as ROA and ROE. ESG performance is used as a mediating variable. Results: The study finds that CEO narcissism negatively affects ROA but positively influences ROE. ESG performance significantly impacts both ROA and ROE. The mediation analysis shows that ESG performance partially mediates the relationship between CEO narcissism and ROA but does not significantly mediate the relationship with ROE. Conclusions: CEO narcissism affects firm performance directly and indirectly through ESG performance, emphasizing ESG as a strategic pathway for executive characteristics to shape financial outcomes. Limitations: CEO narcissism was measured using photographs, which may introduce bias. This study is limited to Indonesian firms, which reduces generalizability. Contributions: This study contributes to corporate governance, leadership studies, and sustainability management by highlighting the influence of CEO traits on ESG-driven performance. This study extends the Upper Echelons Theory by incorporating ESG dimensions into the CEO-firm performance relationship.
“I Didn’t Understand Why it had to be a Woman” Realities of Ghanaian Women in Engineering Bans-Akutey, Anita
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3825

Abstract

Purpose: This study examines the lived realities of Ghanaian women in engineering (GWIE) within the broader context of persistent gender disparities in science, technology, engineering, and mathematics (STEM). Research Methodology: This study adopts a qualitative design grounded in a phenomenological perspective and guided by social constructivism to capture participants lived experiences. A maximum variation sampling technique was employed to select 20 female engineers to ensure diversity across disciplines and career stages. Data were generated through in-depth interviews and observations and subsequently analyzed using thematic analysis to identify recurring patterns and meanings. Results: The findings revealed that many GWIE experienced unplanned career shifts, often undertaken without consultation. Their educational and professional pathways are marked by versatility and adaptability, reflecting the need to adjust to constrained opportunities in the job market. Participants operate in work environments characterized by entrenched gender biases and infrastructural inadequacies, which limit their professional growth. Nevertheless, GWIE demonstrate strong intrinsic motivation, driven by their passion for engineering and commitment to contributing meaningfully to society. Conclusions: The study concludes that the professional experiences are shaped by a complex interplay of individual resilience, family support, and systemic gendered constraints within engineering institutions. While personal motivation sustains women’s engagement in the field, institutional practices continue to reproduce inequities that hinder their career advancement. Limitations: The reliance on self-reported experiences may be influenced by subjective interpretations Contributions: This study contributes to the limited empirical literature on women in engineering in Ghana by providing context-specific insights into their experiences.
Systematic Literature Review: Determinants of Mobile Banking Users’ Satisfaction in Indonesia Grea, Eunike Al; Situmorang, Syafrizal Helmi; Sembiring, Beby Karina Fawzeea
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.2574

Abstract

Purpose: This study aims to identify the aspects that affect mobile banking user satisfaction in Indonesia. Research Methodology:  This systematic literature review uses specific keywords to gather relevant articles, sourcing 817 publications from Scopus between 2020 and 2024. The analysis employs the Publish or Perish and VOS Viewer applications through the bibliography coupling method and focuses on literature related to Indonesia. Results: The articles were further evaluated using the Rayyan.ai platform, and 16 articles were identified. The findings reveal several factors influencing mobile banking users’ satisfaction in Indonesia, with service quality, system quality, and information quality being the most prevalent. Several other aspects were also examined in this study. Conclusions: The most affected determinants of mobile banking users’ satisfaction in Indonesia are service quality, system quality, and information quality. Uniquely, although the determinants are similar, each study uses different measurements. Limitations: This study's limitations relate to its focus on mobile banking users in Indonesia, which may yield different results if conducted in other countries. Furthermore, the articles reviewed do not cover all available mobile banking options in Indonesia, where user needs vary, potentially affecting the outcomes. Contributions: The results of this study can be applied in managing banks with digital applications, such as mobile banking, and provide insights for development teams to enhance features and improve user satisfaction.
Enhancing Competency and Skills Through Industrial Training Programs and Knowledge Management: A Comprehensive Analysis Piri, Morteza; Abdi, Majid
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.2687

Abstract

Purpose: This study examines the impact of industrial training programs on enhancing workforce competency and bridging the gap between theoretical knowledge and practical application. By analyzing employer and employee perspectives, the study highlights the role of structured training initiatives in fostering industry-relevant skills, professional development, and effective knowledge transfer. Methods: A comprehensive statistical analysis using predictive modeling techniques was employed to assess training effectiveness. Data were collected from employees, students, and supervisors to evaluate skill acquisition, industry preparedness, workplace adaptability, and training outcomes. Results: The findings indicate that industrial training significantly improves communication skills, problem-solving abilities, research orientation, and self-confidence. Employers report enhanced workforce readiness, while trainees acknowledge greater adaptability, continuous learning orientation, and improved understanding of real-world work environments. Conclusions: The study underscores the transformative impact of industrial training on workforce competency, emphasizing its role in aligning academic curricula with industry demands. Structured mentorship, effective feedback systems, and strengthened industry–academia collaboration are essential for optimizing training effectiveness. Limitations: The study is limited to a specific geographic context (Iran) and sector (polytechnic institutions), which may restrict generalizability. In addition, reliance on self-reported data may introduce response bias. Future studies should apply longitudinal designs and examine diverse industrial settings. Contributions: This study contributes to the literature on workforce development and knowledge management by providing empirical evidence on how industrial training bridges theory–practice gaps, strengthens competency development, and supports sustainable industry–academia partnerships.

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