Jurnal Manajemen Sains dan Organisasi (JMSO)
JMSO: Journal of Science and Organization Management is a scientific medium for exchanging information and scientific papers between teaching staff, alumni, students, practitioners and observers of science in fields such as: human Resource Management, marketing Management, financial management, operational management, strategic management, organizational behavior, leadership, business strategy entrepreneurship and innovation Knowledge management
Articles
182 Documents
<![CDATA[The Role of Perceived Value as a Mediating Variable in the Relationship Between Employee Competence, Responsiveness and Store Atmosphere on Customer Satisfaction ]]>
<![CDATA[Heni Widyaningrum]]>;
<![CDATA[Ali]]>;
<![CDATA[Mohamad Rifqy Roosdhani]]>
<![CDATA[ Jurnal Manajemen Sains dan Organisasi Vol. 7 No. 1 (2026): Jurnal Manajemen Sains dan Organisasi ]]>
Publisher : <![CDATA[Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya ]]>
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DOI: 10.52300/jmso.v7i1.24910
<![CDATA[Objective – This study aims to analyze the influence of employee competence, responsiveness, and store atmosphere on customer satisfaction, with perceived value as a mediating variable at Madrasah Aliyah Negeri 1 Jepara. Design/Methodology/Approach – A quantitative approach with explanatory research design was employed. Data were collected through closed-ended questionnaires using a ten-point Likert scale distributed to 304 students who had received madrasah services within the last six months. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS software. Findings – The results indicate that responsiveness and store atmosphere positively and significantly affect perceived value and customer satisfaction, while employee competence has no significant direct effect. Perceived value significantly influences customer satisfaction and mediates the relationships between the independent variables and satisfaction. Implications – These findings suggest that customer satisfaction in educational services is strongly shaped by perceived value, highlighting the importance of enhancing service responsiveness and environmental factors to improve student satisfaction both theoretically and practically.]]>
<![CDATA[An Overview of Work Ability of Employees Using Artificial Intelligence: A Phenomenological Study ]]>
<![CDATA[Renata Noorawhita]]>
<![CDATA[ Jurnal Manajemen Sains dan Organisasi Vol. 7 No. 1 (2026): Jurnal Manajemen Sains dan Organisasi ]]>
Publisher : <![CDATA[Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya ]]>
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DOI: 10.52300/jmso.v7i1.24949
<![CDATA[Objective – The use of technology such as artificial intelligence in the workplace can change and reshape the job market, especially in terms of skills and knowledge that influence a person's work ability. This study aims to describe the work ability of workers after using AI in their work. Design/Methodology/Approach – This research design uses a phenomenological approach and is conducted through semi-structured interviews, which are then analyzed using IPA. Sample selection is done using the snowball sampling technique. Interviews are conducted with 3 participants face-to-face. Findings – The results of the interview analysis produce four themes in describing the work ability of workers, namely (1) perception of work effectiveness and efficiency using AI; (2) perception of the need for knowledge and skills development; (3) self-evaluation of AI use behavior; and (4) feelings after making decisions using AI. Implications – This research provides an overview of the challenges faced in the era of the industrial revolution based on artificial intelligence technology so that it can help prospective workers, employees, and employers to prepare the knowledge and skills needed and help to maintain their abilities and performance.]]>
<![CDATA[The Green Strategic Orientation and Competitive Advantage: The Role of Stakeholder Pressure and Institutional Environment ]]>
<![CDATA[Puput Aryanto]]>;
<![CDATA[Seno Hadi Saputro]]>
<![CDATA[ Jurnal Manajemen Sains dan Organisasi Vol. 7 No. 1 (2026): Jurnal Manajemen Sains dan Organisasi ]]>
Publisher : <![CDATA[Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya ]]>
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DOI: 10.52300/jmso.v7i1.25230
<![CDATA[Objective – This study investigates how Green Strategic Orientation (GSO) shapes competitive advantage, with particular attention to the concurrent moderating effects of stakeholder pressure and institutional environment within an emerging economy setting. Design/Methodology/Approach – Drawing on the Natural Resource-Based View (NRBV) and Institutional Theory in an integrated framework, this work fills a gap in the existing literature where both moderating factors have been studied in isolation rather than tested together within a unified boundary condition analysis. Using a quantitative cross-sectional survey of 200 firms spread across four industry sectors in the Bangka Belitung Islands, Indonesia, data were analyzed through PLS-SEM with 5,000 bootstrap resamples. Findings – The results confirm that GSO exerts a positive influence on competitive advantage (β = 0.38; f² = 0.21; p < 0.001; R² = 0.54), with both stakeholder pressure (β = 0.19; p = 0.002) and institutional environment (β = 0.17; p = 0.005) meaningfully amplifying this effect. Simple slope analysis further shows that the GSO impact rises from β = 0.22 to β = 0.51 when stakeholder pressure is high, and from β = 0.21 to β = 0.49 when institutional conditions are supportive. These results hold consistently across alternative model specifications. Implications – This work represents the first empirical test of simultaneous dual moderation within an integrated NRBV–Institutional Theory framework, highlighting that firms need to cultivate internal green capabilities while actively engaging with both their stakeholders and institutional environments to fully realize competitive gains.]]>
<![CDATA[Effect of Profitability, Earnings Per Share, and Firm Size on Stock Prices with Corporate Governance Moderation ]]>
<![CDATA[Derra Ananda Waluyo]]>;
<![CDATA[Suwitho]]>
<![CDATA[ Jurnal Manajemen Sains dan Organisasi Vol. 7 No. 1 (2026): Jurnal Manajemen Sains dan Organisasi ]]>
Publisher : <![CDATA[Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya ]]>
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DOI: 10.52300/jmso.v7i1.25260
<![CDATA[Objective – To examine and analyze the effects of profitability, earnings per share, and firm size on stock prices, and to determine the moderating role of good corporate governance in processed food subsector companies listed on the Indonesia Stock Exchange during 2020-2024. Design/Methodology/Approach – This study employs a quantitative approach using secondary data from 10 companies, resulting in a total of 50 observations. Profitability is measured by return on assets, EPS by net income per shares outstanding, firm size by the natural logarithm of total assets, stock price by closing price, and GCG by institutional ownership. The analysis method used is Moderated Regression Analysis (MRA) with SPSS 26. Findings – The results show that profitability, EPS, and firm size have a positive and significant effect on stock prices. GCG does not moderate the relationship between profitability and stock prices but significantly moderates the effects of EPS and firm size. Implications – Financial performance variables are key determinants of stock prices, while GCG enhances investor confidence, particularly in earnings and firm scale, offering theoretical support and practical guidance for companies and investors.]]>
<![CDATA[Ability, Motivation, and Compensation on Performance: Job Satisfaction as Mediator in Mahkamah Syar’iyah Aceh ]]>
<![CDATA[Irwan Irwan]]>
<![CDATA[ Jurnal Manajemen Sains dan Organisasi Vol. 7 No. 1 (2026): Jurnal Manajemen Sains dan Organisasi ]]>
Publisher : <![CDATA[Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya ]]>
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DOI: 10.52300/jmso.v7i1.25271
<![CDATA[Objective – This study investigates the influence of ability, motivation, and compensation on employee performance at Mahkamah Syar’iyah Aceh, specifically focusing on the mediating role of job satisfaction. Design/Methodology/Approach – A quantitative survey approach was employed, utilizing primary data from employee questionnaires. Hypotheses were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM) to evaluate both direct and indirect effects. Findings – Ability, motivation, and compensation significantly enhance job satisfaction but exert no significant direct effect on employee performance. Job satisfaction fully mediates the relationship between these antecedent variables and employee performance. Implications – Performance improvements in this judicial context are not automatic results of augmented inputs but strictly require the elevation of job satisfaction. Theoretically, this study clarifies human resource mediation mechanisms within public sector institutions. Practically, organizational leadership must prioritize satisfaction-oriented management strategies over direct compensation or ability-focused interventions to optimize employee performance.]]>
<![CDATA[Linking Internal Capabilities and External Conditions: A Systematic Review of SME Financial Performance in Indonesia ]]>
<![CDATA[Ghiyats Furqan Dewantara]]>;
<![CDATA[Saras Shinta Qurrota'Aini]]>;
<![CDATA[Khalilul Rahman]]>;
<![CDATA[Fandi Galang Wicaksana]]>
<![CDATA[ Jurnal Manajemen Sains dan Organisasi Vol. 7 No. 1 (2026): Jurnal Manajemen Sains dan Organisasi ]]>
Publisher : <![CDATA[Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya ]]>
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DOI: 10.52300/jmso.v7i1.25275
<![CDATA[Objective – This study aims to examine the factors influencing the financial performance of small and medium enterprises (SMEs) in Indonesia. It focuses on identifying key internal and external factors and analyzing their interaction through mediating and moderating mechanisms. Design/Methodology/Approach – This study uses a systematic literature review (SLR) with the PRISMA framework. Articles were sourced from the Scopus database using predefined criteria. Through identification, screening, eligibility, and inclusion stages, 17 relevant studies were selected. Findings – The findings show that SME financial performance is influenced by both internal and external factors. Internal factors, such as financial literacy and intellectual capital, are often latent and do not directly affect performance. External factors, including market conditions and access to funding, help translate these internal capacities into measurable outcomes. Conclusion and Implications – The study concludes that financial performance depends on the interaction between internal capabilities and external conditions. SMEs need to align both to improve performance. Future research should develop more integrated models to capture these relationships.]]>
<![CDATA[AI Service Quality and Brand Image in Shaping Gen Z’s Purchase Intention on Traveloka: The Mediating Role of Customer Engagement ]]>
<![CDATA[Dandi Karepsina]]>;
<![CDATA[Yandri Samuel Augusteyn]]>;
<![CDATA[Sardina Sobeukum]]>
<![CDATA[ Jurnal Manajemen Sains dan Organisasi Vol. 7 No. 1 (2026): Jurnal Manajemen Sains dan Organisasi ]]>
Publisher : <![CDATA[Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya ]]>
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DOI: 10.52300/jmso.v7i1.25404
<![CDATA[Objective – This study aims to analyze the influence of AI Service Quality and Brand Image on Generation Z’s Purchase Intention on the Traveloka platform, with Customer Engagement as the mediating variable. Design/Methodology/Approach – The study employs a quantitative approach using an explanatory method. Data were collected via an online questionnaire administered to 370 Generation Z respondents in Surabaya using purposive sampling. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) via the SmartPLS 4 software. Findings – The results indicate that AI Service Quality does not have a direct effect on Purchase Intention but exerts a very strong influence on Customer Engagement. Brand Image was found to have a significant effect on both Purchase Intention and Customer Engagement. Furthermore, Customer Engagement has a significant positive effect on Purchase Intention and acts as a full mediator in the relationship between AI Service Quality and Purchase Intention, as well as a partial mediator in the relationship between Brand Image and Purchase Intention. Implications – These findings confirm that the effectiveness of AI is determined not only by technical capabilities but also by its ability to foster emotional engagement. Practically, companies need to integrate technological quality with a relational approach to enhance user loyalty and purchase intention.]]>
<![CDATA[Do Social Media Shape Gen Z’s Entrepreneurial Intention? Testing Opportunity Recognition and Self-Efficacy as Mediators ]]>
<![CDATA[Jesselin Lim]]>;
<![CDATA[Rakhdiny Sustaningrum]]>
<![CDATA[ Jurnal Manajemen Sains dan Organisasi Vol. 7 No. 1 (2026): Jurnal Manajemen Sains dan Organisasi ]]>
Publisher : <![CDATA[Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya ]]>
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DOI: 10.52300/jmso.v7i1.25405
<![CDATA[Objective – This study examines the influence of social media usage on entrepreneurial intention of Generation Z using the mediating roles of entrepreneurial opportunity recognition and entrepreneurial self-efficacy. Design/Methodology/Approach – This study uses approach with an online questionnaire survey method involving 95 Generation Z respondents from Jakarta, Bogor, Depok, Tangerang, and Bekasi areas. The data were analyzed using Structural Equation Modeling Partial Least Square (SEM PLS) and quantitatively conducted. Findings – Social media does not directly show the willingness to start a business, but instead works effectively when it first builds the individuals' confidence in their own abilities. Implications – Social media usage primarily fosters entrepreneurial intention in Generation Z by first enhancing their self-efficacy rather than through direct influence or opportunity recognition alone. Therefore, educators and policymakers should focus on digital strategies that specifically build individual confidence and personal belief in entrepreneurial capabilities to effectively drive start-up interest. Theoretically, this research advances the literature by demonstrating that social media usage does not automatically lead to entrepreneurial intent but requires the psychological bridge of self-efficacy to be effective. Practically, it provides a roadmap for educational institutions to move beyond teaching digital literacy and instead focus on pedagogical strategies that use social media to build students' confidence and mastery in their entrepreneurial capabilities.]]>
<![CDATA[The Impact of Remote Working on Productivity and Work-Life Balance of Millennial Employees in DKI Jakarta ]]>
<![CDATA[Theresia Agung Maryudi Harsiwi]]>;
<![CDATA[Malvin Rheza Paleva]]>
<![CDATA[ Jurnal Manajemen Sains dan Organisasi Vol. 6 No. 3 (2025): Jurnal Manajemen Sains dan Organisasi ]]>
Publisher : <![CDATA[Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya ]]>
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DOI: 10.52300/jmso.v6i3.22787
<![CDATA[Objective – This study aims to analyze the effect of remote working on employee productivity and work-life balance among millennial employees in DKI Jakarta. Remote working offers flexibility for employees in managing their work time and personal life, which is expected to increase productivity and work-life balance. Design/Methodology/Approach – This study uses a quantitative design with a purposive sampling method on 105 millennial employees who work remotely in DKI Jakarta. Data were collected through an online survey distributed through the Poplite by Populix platform. Data analysis was carried out using a simple linear regression test to test the effect of remote working on employee productivity and work-life balance. Findings – The results of the study show that remote working has a significant and positive effect on employee productivity, as well as remote working has a significant and positive effect on work-life balance among millennial employees in DKI Jakarta. Implications – The contribution of this study's originality lies in the exploration of the millennial generation who work remotely, which is rarely studied in the context of remote working that is starting to be widely implemented by organizations. Moreover, it is supported by the characteristics of the millennial generation who are more technologically literate, flexible and adaptive, innovative and independent, prioritize mental and physical health, and prioritize work-life balance. Ultimately, it can provide new insights for the human resources department in responding to the significant increase in the proportion of the millennial generation in the world of work.]]>
<![CDATA[The Influence of Green Product and Quality Perception on Buying Interest in Rattan Handicraft Products Evidence form South Barito Community ]]>
<![CDATA[PEGGY AULIA EZRA YOLA]]>
<![CDATA[ Jurnal Manajemen Sains dan Organisasi Vol. 6 No. 3 (2025): Jurnal Manajemen Sains dan Organisasi ]]>
Publisher : <![CDATA[Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya ]]>
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DOI: 10.52300/jmso.v6i3.22957
<![CDATA[Objective – This study aims to examine the influence of green products and quality perception on consumer buying interest in rattan handicraft products in South Barito. The research background highlights increasing public concern for environmentally friendly products in response to environmental issues in Indonesia. Rattan handicrafts are recognized as sustainable products with cultural value and economic potential. Design/Methodology/Approach – This study applied a quantitative method with purposive sampling of 100 respondents who had purchased rattan handicrafts. Data were collected through questionnaires and analyzed using SPSS, including validity and reliability tests, classical assumption tests, and multiple linear regression. Findings – The findings indicate that both green product and quality perception positively and significantly affect consumer buying interest. Implications – This research provides practical implications for rattan craft entrepreneurs to maintain sustainability and product quality in order to strengthen consumer attraction and purchase intention, contributing to local economic growth and environmental preservation.]]>
