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AKSELERASI: Jurnal Ilmiah Nasional
Published by GoAcademica Research dan Publishing
ISSN : 2774230X     EISSN : 2774230X     DOI : https://doi.org/10.435/1445
Core Subject : Economy, Science, Education, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences
AKSELERASI: Jurnal Ilmiah Nasional is open access and peer-reviewed Journal, JIN is a scientific journal that contains the results of research and theoretical studies of Social Sciences and Exact Sciences. Managed by GoAcademica Research & Publishing. Focus and Scope AKSELERASI: Jurnal Ilmiah Nasional is a multi-disciplined journal focused on the study of Social Sciences and related disciplines in Indonesia, Asia, and The World. JIN also publishes articles in the field of Exact science that have an impact on society in the hope that there will be an exchange of pure knowledge with its application to society as an object of development. The journal publishes theoretical and empirical research articles intending to promote and disseminate academic atmosphere in and on the region. The journal publication includes articles, research notes, notices on conferences, workshops, and seminars, and book reviews.
Arjuna Subject : Umum - Umum
Articles 233 Documents
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KEPUASAN PELANGGAN TERHADAP PT XYZ DENGAN MENGGUNAKAN METODE SERVQUAL ANALYSIS Sari, Putri Anjar; Sasmita, Asep Hadian; Dwiyanti, Vina
AKSELERASI: Jurnal Ilmiah Nasional Vol 7 No 3 (2025): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v7i3.1476

Abstract

Penelitian ini bertujuan mengukur dan menjelaskan kesenjangan kualitas layanan PT XYZ di Mekarwangi, Bandung menggunakan SERVQUAL, sembari memanfaatkan ulasan pelanggan sebagai bukti pendukung. Desain yang digunakan bersifat kuantitatif deskriptif verifikatif. Hasil penelitian menunjukkan GAP negatif terbesar pada Reliability, diikuti Assurance dan Responsiveness, sedangkan Tangibles dan Empathy relatif kecil. Pola ini konsisten dengan sorotan pada keterlambatan pengantaran, akurasi pelacakan, dan kepastian prosedur klaim. Implikasi manajerial meliputi rekalkibrasi SLA berbasis percentil lintasan, penguatan disiplin pemindaian, integrasi status pelacakan antarkanal, penyederhanaan alur klaim beserta naskah komunikasi, serta penataan kapasitas dan triase pada jam puncak, sembari mempertahankan standar layanan mikro di gerai. Kontribusi riset terletak pada kerangka pengukuran yang dapat direplikasi untuk jaringan kurir perkotaan dan agenda pengujian lanjutan lintas cabang menggunakan IPA/CSI.
SCABIES WITH SECONDARY BACTERIAL INFECTION IN A BOARDING SCHOOL STUDENT: A CASE REPORT Imaroh, Rifa; Lumaksono, Maria Angela; Imani, Izzah; Widasmara, Dhelya
AKSELERASI: Jurnal Ilmiah Nasional Vol 7 No 3 (2025): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v7i3.1499

Abstract

Scabies is a contagious parasitic skin disease caused by Sarcoptes scabiei var. hominis. A 14-year-old male student residing in an Islamic boarding school presented to a public health centre with a long-standing history of scab-like skin lesions. The patient had sought treatment for more than one month without clinical improvement. He complained of intense nocturnal pruritus affecting the interdigital spaces and palms, accompanied by erythematous lesions, excoriations, vesicles, purulent discharge, swelling, pain, and fever. He also reported pain in the axillary and inguinal regions. Physical examination revealed multiple discrete erythematous papules and vesicles on the interdigital spaces and palms, accompanied by crusts, excoriations, and purulent discharge. Enlarged and tender axillary lymph nodes were also noted. Based on clinical findings, the patient was diagnosed with scabies complicated by secondary bacterial infection. Non-pharmacological management included patient and family education regarding the disease, personal hygiene, environmental sanitation, and a visit to the boarding school to prevent further transmission. Pharmacological therapy consisted of oral antibiotics, analgesics, antihistamines, and anti-inflammatory agents. Topical treatment included anti-scabietic therapy and a combination of topical antibiotic and anti-inflammatory agents. Scabies may be complicated by secondary bacterial infection due to delayed diagnosis and treatment, persistent scratching, and poor personal and environmental hygiene. Overcrowded living conditions, such as those in boarding schools, facilitate transmission and increase the risk of complications. A family-centred and community-based approach, particularly involving boarding school environments, plays a crucial role in controlling transmission and improving outcomes in patients with scabies complicated by secondary infection.
IMPLEMENTASI PELATIHAN DAN PENGEMBANGAN STAF MARKETING DALAM MEWUJUDKAN KUALITAS PELAYANAN PADA PT JASA ASURANSI INDONESIA Marliandhi, Henky Yossefhian
AKSELERASI: Jurnal Ilmiah Nasional Vol 8 No 1 (2026): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v8i1.1507

Abstract

Kualitas pelayanan merupakan faktor kunci dalam keberhasilan perusahaan jasa asuransi yang sangat dipengaruhi oleh kompetensi dan perilaku staf marketing sebagai garda terdepan dalam aktivitas pemasaran dan pelayanan kepada nasabah. Staf marketing tidak hanya berperan dalam memasarkan produk asuransi, tetapi juga dalam membangun hubungan, kepercayaan, dan pengalaman pelayanan yang berdampak pada kepuasan serta loyalitas nasabah. Oleh karena itu, pelatihan dan pengembangan staf marketing menjadi strategi penting untuk memastikan mereka memiliki kemampuan teknis pemasaran, pemahaman produk, serta sikap pelayanan yang sesuai dengan kebutuhan nasabah. Penelitian ini bertujuan untuk menganalisis implementasi pelatihan dan pengembangan staf marketing dalam mewujudkan kualitas pelayanan pemasaran jasa di PT Jasa Asuransi Indonesia. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Data dikumpulkan melalui wawancara mendalam dengan manajer sumber daya manusia, supervisor atau manajer pemasaran, serta staf marketing yang telah mengikuti program pelatihan dan pengembangan, yang didukung oleh observasi langsung terhadap aktivitas pemasaran dan pelayanan serta studi dokumentasi. Analisis data dilakukan melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan dengan menjaga keabsahan data melalui triangulasi sumber dan metode. Hasil penelitian menunjukkan bahwa PT Jasa Asuransi Indonesia telah melaksanakan pelatihan dan pengembangan staf marketing secara terstruktur, yang meliputi pelatihan produk asuransi, prosedur pelayanan dan pemasaran, serta etika dan komunikasi pemasaran jasa. Program pelatihan tersebut berkontribusi dalam meningkatkan pemahaman staf marketing terhadap produk, kemampuan komunikasi pemasaran, serta sikap profesional dan empatik dalam melayani nasabah. Namun demikian, penelitian ini juga menemukan bahwa implementasi pelatihan belum sepenuhnya merata dan berkelanjutan, serta materi pelatihan masih perlu disesuaikan dengan permasalahan pemasaran dan pelayanan yang dihadapi di lapangan.
CONSUMER AUTONOMY AND ALGORITHMIC CONTROL: NETFLIX AS A DIGITAL BROADCASTING ALTERNATIVE IN THE GLOBAL MARKETPLACE Dharmajaya, Muhamad Agung; Swarnawati, Aminah
AKSELERASI: Jurnal Ilmiah Nasional Vol 8 No 1 (2026): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v8i1.1528

Abstract

This study explores the tension between consumer freedom and control. algorithmic use of the Netflix streaming platform. The research employs a literature review methodology, using sources from Google Scholar to investigate the impact of recommendation algorithms on user autonomy and content consumption patterns. Specifically, it focuses on Netflix's collaborative filtering algorithms, binge-watching phenomena, and the tension between consumer freedom and platform-driven content selection. Findings reveal that while Netflix promotes personalized recommendations, these algorithms often lead to repetitive consumption patterns and reinforce specific cultural perspectives. Furthermore, the platform's business model, emphasizing user retention and engagement through continuous consumption, fosters behavioral dependencies like binge-watching. The study highlights that although Netflix offers mechanisms for content personalization, such as “Play Something Else,” these tools subtly shift control to the algorithm, reducing consumer autonomy. Conclusions suggest that Netflix's use of algorithmic control reflects broader trends in digital media consumption, where the promise of user freedom is moderated by the platform's operational logic, prioritizing engagement and profit. These findings underscore the need for critical awareness of how algorithmic systems influence consumption and the balance between consumer freedom and algorithmic governance in streaming services.
MEASURING TECHNICAL EFFICIENCY OF INDONESIAN PUBLIC UNIVERSITIES USING DEA: A COMPARATIVE AND LONGITUDINAL APPROACH Marsus, Soffan; Mediya; Wibowo, Hendry
AKSELERASI: Jurnal Ilmiah Nasional Vol 8 No 1 (2026): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v8i1.1534

Abstract

This study investigates the technical efficiency of Indonesian public service universities (PTN-BLU) using Data Envelopment Analysis (DEA), focusing on variations across time and model specifications. The research aims to assess whether institutions that were efficient between 2017 and 2019 maintained their performance through 2023, and how different combinations of input-output variables affect efficiency outcomes. Two DEA models were applied using R programming and were compared with previous results from Sulaeman and Adzillah. The analysis included data on academic, financial, and institutional outputs, covering 48 PTN-BLU. Findings show that only a limited number of universities sustained efficiency over time, suggesting institutional changes or policy impacts. A comparison of the two models revealed substantial differences in efficient unit rankings, demonstrating the sensitivity of DEA results to variable selection. Additionally, slack analysis indicated that improvements are needed in both inputs and outputs for most inefficient institutions. The study concludes that an integrative DEA model offers a more comprehensive understanding of university performance, and recommends further research using standardized data to support long-term efficiency evaluation in higher education.
PERAN DOKUMENTASI KEPERAWATAN DALAM MENJAGA KEAMANAN DAN KESELAMATAN PASIEN DI RUMAH SAKIT: RAPID SCOPING REVIEW Rukmasari, Ema Arum; Putri, Khansa Arina Arya
AKSELERASI: Jurnal Ilmiah Nasional Vol 7 No 3 (2025): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v7i3.1573

Abstract

Dokumentasi keperawatan sebagai salah satu unsur krusial dalam implementasi keperawatan pasien dirumah sakit. Dokumentasi berfungsi sebagai media berkomunikasi antar tenaga kesehatan, sebagai bukti resmi yang bisa dipertanggungjawabkan secara hukum, dan sebagai dasar untuk mengambil keputusan dalam memberikan perawatan pada pasien. Mutu dokumentasi berkaitan dengan tingkat pelayanan dan keamanan pasien. Kemajuan penggunaan dokumen elektronik dirumah sakit membutuhkan pemetaan bukti ilmiah yang berkaitan dengan peran serta keterlibatannya terhadap keselamatan pasien. Penelitian ini bertujuan memetakan bukti-bukti ilmiah tentang peran dokumentasi keperawatan dalam menunjang keamanan dan keselamatan pasien di rumah sakit. Penelitian ini menggunakan pendekatan Rapid scoping review dengan kerangka PRISMA-ScR. Penelusuran dilakukan melalui database nasional dan internasional, tahun 2018-2025, dengan kata kunci dokumentasi keperawatan, electronic medical record dan keselamatan pasien. Kriteria inklusi mencakup artikel versi lengkap, berkaitan dengan dokumentasi keperawatan, membahas keselamatan pasien. Didapatkan 12 artikel yang memenuhi syarat dan dinalisis secara deskriptif tematik. Hasil penelitian menunjukkan bahwa dokumentasi keperawatan yang berkualitas secara langsung dapat memperbaiki keselamatan pasien dengan meningkatkan kelengkapan data, ketepatan informasi klinis, dan keberlanjutan pelayanan keperawatan. Dokumentasi dalam bentuk elektronik lebih baik daripada menggunakan kertas. Penerapan dokumentasi elektronik terstandar, dan didukung dengan pelatihan serta kemudahan dalam penggunaan sistem berpeluang meningkatkan kualitas asuhan dan menurunkan risiko kesalahan klinis.
PERTANGGUNGJAWABAN PIDANA BAGI PELAKU TINDAK PIDANA KEKERASAN SEKSUAL PENYANDANG DISABILITAS MENURUT PERSPEKTIF HUKUM PIDANA ISLAM Habibi, Fadhil; Rianda, Husin; Is, Muhamad Sadi
AKSELERASI: Jurnal Ilmiah Nasional Vol 8 No 1 (2026): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v8i1.1577

Abstract

Penelitian ini bertujuan untuk menganalisis penerapan sanksi pidana terhadap pelaku tindak pidana kekerasan seksual penyandang disabilitas dalam perspektif hukum pidana positif serta mengkaji konsep pertanggungjawaban pidana menurut hukum pidana Islam. Penelitian ini menggunakan metode studi kepustakaan dengan pendekatan normatif, melalui analisis terhadap peraturan perundang-undangan, doktrin hukum, serta literatur fikih jinayah yang relevan. Hasil penelitian menunjukkan bahwa dalam hukum pidana positif, penyandang disabilitas tetap diposisikan sebagai subjek hukum yang memiliki kedudukan setara di hadapan hukum. Penerapan sanksi pidana terhadap penyandang disabilitas sebagai pelaku kekerasan seksual bergantung pada penilaian kemampuan bertanggung jawab (toerekeningsvatbaarheid), khususnya terkait kapasitas mental dan intelektual pelaku. Apabila pelaku dinilai mampu memahami hakikat perbuatannya serta mengendalikan kehendaknya, maka sanksi pidana dapat dijatuhkan sesuai ketentuan perundang-undangan yang berlaku. Sebaliknya, apabila terbukti tidak memiliki kemampuan bertanggung jawab, pertanggungjawaban pidana dapat ditiadakan atau digantikan dengan tindakan tertentu sesuai mekanisme hukum yang tersedia. Dalam perspektif hukum pidana Islam, pertanggungjawaban pidana didasarkan pada konsep mukallaf, yakni individu yang memiliki akal dan kesadaran hukum. Penyandang disabilitas tetap dapat dimintai pertanggungjawaban sepanjang memenuhi unsur kecakapan tersebut. Oleh karena itu, peran hakim menjadi krusial dalam menilai tingkat kesadaran dan kapasitas akal pelaku, termasuk melalui pelibatan ahli psikologi atau psikiatri. Penelitian ini juga menekankan urgensi pengaturan sanksi alternatif bagi pelaku disabilitas yang tidak memungkinkan menjalani pidana di lembaga pemasyarakatan, serta pentingnya penerapan sanksi yang bersifat edukatif dalam perspektif Islam bagi pelaku dengan gangguan mental ringan, guna tetap menjamin keadilan bagi korban tanpa mengabaikan kondisi khusus pelaku.
STRATEGI POLITIK KAMPANYE PRABOWO SUBIANTO DI DKI JAKARTA DALAM PILPRES 2024 Serang, Tonny Abner; Yunanto, Sri; Usni
AKSELERASI: Jurnal Ilmiah Nasional Vol 8 No 1 (2026): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v8i1.1578

Abstract

Penelitian ini bertujuan untuk menganalisis strategi politik yang digunakan dalam memenangkan dukungan pemilih di wilayah ibu kota. Fokus kajian diarahkan pada penerapan strategi ofensif dan defensif sebagai bagian dari teori strategi politik, serta pendekatan teori kampanye politik dalam membangun citra dan mempengaruhi perilaku pemilih. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif analitis, di mana data diperoleh melalui studi literatur, dokumentasi, serta analisis terhadap dinamika politik dan media. Hasil penelitian menunjukkan bahwa strategi ofensif kampanye Prabowo diwujudkan melalui penguatan citra sebagai pemimpin berpengalaman, penyampaian visi masa depan, serta pendekatan emosional yang menekankan kedekatan dengan rakyat. Sementara itu, strategi defensif dijalankan dengan cara meredam isu negatif, melakukan klarifikasi terhadap serangan politik, serta membangun rekonsiliasi citra. Teori kampanye politik menunjukkan bahwa kombinasi pendekatan emosional dan rasional menjadi kunci dalam menjangkau beragam lapisan pemilih perkotaan di Jakarta. Kesimpulannya, keberhasilan Prabowo memenangkan kontestasi politik di DKI Jakarta pada Pilpres 2024 merupakan hasil sinergi strategi politik yang adaptif dan kampanye yang mampu menyentuh kebutuhan sekaligus harapan masyarakat.
THE ORIENTATION OF ENTREPRENEURSHIP, INNOVATION CAPABILITIES, ACCESS TO FINANCING, AND THE APPLICATION OF DIGITAL TECHNOLOGY ON THE GROWTH AND SUSTAINABILITY OF MICRO, SMALL, AND MEDIUM ENTERPRISES (MSMES) IN INDONESIA Nazaruddin, Erizal; Kaswoto, Junet; Saleha, Dwi; Barus, Irwan Irawadi; Octasylva, Annuridya Rosyidta Pratiwi
AKSELERASI: Jurnal Ilmiah Nasional Vol 8 No 1 (2026): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v8i1.1430

Abstract

This study examines the effects of entrepreneurial orientation, innovation capabilities, access to financing, and the application of digital technology on the growth and sustainability of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia. Using a quantitative approach, data were collected from 175 MSME respondents through a Likert scale (1–5) questionnaire and analyzed using the Structural Equation Modelling-Partial Least Squares (SEM-PLS 3) technique. The results show that entrepreneurial orientation and innovation capabilities significantly and positively influence MSME growth, emphasizing that proactive and innovative business behavior enhances performance and competitiveness. Meanwhile, access to financing plays a vital role in supporting long-term sustainability, enabling MSMEs to maintain liquidity and expand operations. Furthermore, the application of digital technology demonstrates a significant impact on both growth and sustainability, suggesting that digital transformation strengthens market presence and operational efficiency. Collectively, these factors account for a substantial portion of the variance in MSME growth and sustainability, highlighting the interdependence between entrepreneurship, innovation, financial access, and technology adoption in shaping Indonesia’s MSME ecosystem.
THE INFLUENCE OF WORK MOTIVATION, WORK DISCIPLINE, AND WORK ENVIRONMENT ON THE PERFORMANCE OF MSME EMPLOYEES GOING DIGITAL Apriyanto; Saleha, Dwi; Mayratih, Siska; Faturohman, Maman; Darojat, Ilma
AKSELERASI: Jurnal Ilmiah Nasional Vol 8 No 1 (2026): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v8i1.1508

Abstract

This study investigates the influence of work motivation, work discipline, and work environment on the performance of employees in micro, small, and medium enterprises (MSMEs) undergoing digital transformation. As MSMEs increasingly adopt digital technologies to enhance operational efficiency and competitiveness, employee performance becomes a critical factor in ensuring the success of this transition. This research employs a quantitative approach using survey data collected from 150 MSME employees who are directly involved in digitally supported work processes. Data were gathered through a structured questionnaire measured on a Likert scale and analyzed using Structural Equation Modelling-Partial Least Squares (SEM-PLS 3). The results indicate that work motivation has a positive and significant effect on employee performance, suggesting that motivated employees are more capable of adapting to digital work environments. Work discipline is also found to significantly influence employee performance, highlighting the importance of adherence to rules, time management, and responsibility in technology-mediated work settings. Furthermore, the work environment emerges as the strongest predictor of employee performance, emphasizing the role of supportive organizational conditions and adequate digital infrastructure. Collectively, work motivation, work discipline, and work environment explain a substantial proportion of variance in employee performance. These findings provide practical insights for MSME owners and managers in designing effective human resource strategies to support successful digital transformation.

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