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AKSELERASI: Jurnal Ilmiah Nasional
Published by GoAcademica Research dan Publishing
ISSN : 2774230X     EISSN : 2774230X     DOI : https://doi.org/10.435/1445
Core Subject : Economy, Science, Education, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences
AKSELERASI: Jurnal Ilmiah Nasional is open access and peer-reviewed Journal, JIN is a scientific journal that contains the results of research and theoretical studies of Social Sciences and Exact Sciences. Managed by GoAcademica Research & Publishing. Focus and Scope AKSELERASI: Jurnal Ilmiah Nasional is a multi-disciplined journal focused on the study of Social Sciences and related disciplines in Indonesia, Asia, and The World. JIN also publishes articles in the field of Exact science that have an impact on society in the hope that there will be an exchange of pure knowledge with its application to society as an object of development. The journal publishes theoretical and empirical research articles intending to promote and disseminate academic atmosphere in and on the region. The journal publication includes articles, research notes, notices on conferences, workshops, and seminars, and book reviews.
Arjuna Subject : Umum - Umum
Articles 225 Documents
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KEPUASAN PELANGGAN TERHADAP PT XYZ DENGAN MENGGUNAKAN METODE SERVQUAL ANALYSIS Sari, Putri Anjar; Sasmita, Asep Hadian; Dwiyanti, Vina
AKSELERASI: Jurnal Ilmiah Nasional Vol 7 No 3 (2025): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v7i3.1476

Abstract

Penelitian ini bertujuan mengukur dan menjelaskan kesenjangan kualitas layanan PT XYZ di Mekarwangi, Bandung menggunakan SERVQUAL, sembari memanfaatkan ulasan pelanggan sebagai bukti pendukung. Desain yang digunakan bersifat kuantitatif deskriptif verifikatif. Hasil penelitian menunjukkan GAP negatif terbesar pada Reliability, diikuti Assurance dan Responsiveness, sedangkan Tangibles dan Empathy relatif kecil. Pola ini konsisten dengan sorotan pada keterlambatan pengantaran, akurasi pelacakan, dan kepastian prosedur klaim. Implikasi manajerial meliputi rekalkibrasi SLA berbasis percentil lintasan, penguatan disiplin pemindaian, integrasi status pelacakan antarkanal, penyederhanaan alur klaim beserta naskah komunikasi, serta penataan kapasitas dan triase pada jam puncak, sembari mempertahankan standar layanan mikro di gerai. Kontribusi riset terletak pada kerangka pengukuran yang dapat direplikasi untuk jaringan kurir perkotaan dan agenda pengujian lanjutan lintas cabang menggunakan IPA/CSI.
SCABIES WITH SECONDARY BACTERIAL INFECTION IN A BOARDING SCHOOL STUDENT: A CASE REPORT Imaroh, Rifa; Lumaksono, Maria Angela; Imani, Izzah; Widasmara, Dhelya
AKSELERASI: Jurnal Ilmiah Nasional Vol 7 No 3 (2025): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v7i3.1499

Abstract

Scabies is a contagious parasitic skin disease caused by Sarcoptes scabiei var. hominis. A 14-year-old male student residing in an Islamic boarding school presented to a public health centre with a long-standing history of scab-like skin lesions. The patient had sought treatment for more than one month without clinical improvement. He complained of intense nocturnal pruritus affecting the interdigital spaces and palms, accompanied by erythematous lesions, excoriations, vesicles, purulent discharge, swelling, pain, and fever. He also reported pain in the axillary and inguinal regions. Physical examination revealed multiple discrete erythematous papules and vesicles on the interdigital spaces and palms, accompanied by crusts, excoriations, and purulent discharge. Enlarged and tender axillary lymph nodes were also noted. Based on clinical findings, the patient was diagnosed with scabies complicated by secondary bacterial infection. Non-pharmacological management included patient and family education regarding the disease, personal hygiene, environmental sanitation, and a visit to the boarding school to prevent further transmission. Pharmacological therapy consisted of oral antibiotics, analgesics, antihistamines, and anti-inflammatory agents. Topical treatment included anti-scabietic therapy and a combination of topical antibiotic and anti-inflammatory agents. Scabies may be complicated by secondary bacterial infection due to delayed diagnosis and treatment, persistent scratching, and poor personal and environmental hygiene. Overcrowded living conditions, such as those in boarding schools, facilitate transmission and increase the risk of complications. A family-centred and community-based approach, particularly involving boarding school environments, plays a crucial role in controlling transmission and improving outcomes in patients with scabies complicated by secondary infection.
IMPLEMENTASI PELATIHAN DAN PENGEMBANGAN STAF MARKETING DALAM MEWUJUDKAN KUALITAS PELAYANAN PADA PT JASA ASURANSI INDONESIA Marliandhi, Henky Yossefhian
AKSELERASI: Jurnal Ilmiah Nasional Vol 8 No 1 (2026): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v8i1.1507

Abstract

Kualitas pelayanan merupakan faktor kunci dalam keberhasilan perusahaan jasa asuransi yang sangat dipengaruhi oleh kompetensi dan perilaku staf marketing sebagai garda terdepan dalam aktivitas pemasaran dan pelayanan kepada nasabah. Staf marketing tidak hanya berperan dalam memasarkan produk asuransi, tetapi juga dalam membangun hubungan, kepercayaan, dan pengalaman pelayanan yang berdampak pada kepuasan serta loyalitas nasabah. Oleh karena itu, pelatihan dan pengembangan staf marketing menjadi strategi penting untuk memastikan mereka memiliki kemampuan teknis pemasaran, pemahaman produk, serta sikap pelayanan yang sesuai dengan kebutuhan nasabah. Penelitian ini bertujuan untuk menganalisis implementasi pelatihan dan pengembangan staf marketing dalam mewujudkan kualitas pelayanan pemasaran jasa di PT Jasa Asuransi Indonesia. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Data dikumpulkan melalui wawancara mendalam dengan manajer sumber daya manusia, supervisor atau manajer pemasaran, serta staf marketing yang telah mengikuti program pelatihan dan pengembangan, yang didukung oleh observasi langsung terhadap aktivitas pemasaran dan pelayanan serta studi dokumentasi. Analisis data dilakukan melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan dengan menjaga keabsahan data melalui triangulasi sumber dan metode. Hasil penelitian menunjukkan bahwa PT Jasa Asuransi Indonesia telah melaksanakan pelatihan dan pengembangan staf marketing secara terstruktur, yang meliputi pelatihan produk asuransi, prosedur pelayanan dan pemasaran, serta etika dan komunikasi pemasaran jasa. Program pelatihan tersebut berkontribusi dalam meningkatkan pemahaman staf marketing terhadap produk, kemampuan komunikasi pemasaran, serta sikap profesional dan empatik dalam melayani nasabah. Namun demikian, penelitian ini juga menemukan bahwa implementasi pelatihan belum sepenuhnya merata dan berkelanjutan, serta materi pelatihan masih perlu disesuaikan dengan permasalahan pemasaran dan pelayanan yang dihadapi di lapangan.
CONSUMER AUTONOMY AND ALGORITHMIC CONTROL: NETFLIX AS A DIGITAL BROADCASTING ALTERNATIVE IN THE GLOBAL MARKETPLACE Dharmajaya, Muhamad Agung; Swarnawati, Aminah
AKSELERASI: Jurnal Ilmiah Nasional Vol 8 No 1 (2026): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v8i1.1528

Abstract

This study explores the tension between consumer freedom and control. algorithmic use of the Netflix streaming platform. The research employs a literature review methodology, using sources from Google Scholar to investigate the impact of recommendation algorithms on user autonomy and content consumption patterns. Specifically, it focuses on Netflix's collaborative filtering algorithms, binge-watching phenomena, and the tension between consumer freedom and platform-driven content selection. Findings reveal that while Netflix promotes personalized recommendations, these algorithms often lead to repetitive consumption patterns and reinforce specific cultural perspectives. Furthermore, the platform's business model, emphasizing user retention and engagement through continuous consumption, fosters behavioral dependencies like binge-watching. The study highlights that although Netflix offers mechanisms for content personalization, such as “Play Something Else,” these tools subtly shift control to the algorithm, reducing consumer autonomy. Conclusions suggest that Netflix's use of algorithmic control reflects broader trends in digital media consumption, where the promise of user freedom is moderated by the platform's operational logic, prioritizing engagement and profit. These findings underscore the need for critical awareness of how algorithmic systems influence consumption and the balance between consumer freedom and algorithmic governance in streaming services.
MEASURING TECHNICAL EFFICIENCY OF INDONESIAN PUBLIC UNIVERSITIES USING DEA: A COMPARATIVE AND LONGITUDINAL APPROACH Marsus, Soffan; Mediya; Wibowo, Hendry
AKSELERASI: Jurnal Ilmiah Nasional Vol 8 No 1 (2026): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v8i1.1534

Abstract

This study investigates the technical efficiency of Indonesian public service universities (PTN-BLU) using Data Envelopment Analysis (DEA), focusing on variations across time and model specifications. The research aims to assess whether institutions that were efficient between 2017 and 2019 maintained their performance through 2023, and how different combinations of input-output variables affect efficiency outcomes. Two DEA models were applied using R programming and were compared with previous results from Sulaeman and Adzillah. The analysis included data on academic, financial, and institutional outputs, covering 48 PTN-BLU. Findings show that only a limited number of universities sustained efficiency over time, suggesting institutional changes or policy impacts. A comparison of the two models revealed substantial differences in efficient unit rankings, demonstrating the sensitivity of DEA results to variable selection. Additionally, slack analysis indicated that improvements are needed in both inputs and outputs for most inefficient institutions. The study concludes that an integrative DEA model offers a more comprehensive understanding of university performance, and recommends further research using standardized data to support long-term efficiency evaluation in higher education.

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