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PENGARUH KOMPENSASI FINANSIAL DAN STRES KERJA TERHADAP KEPUASAN KERJA KARYAWAN (Studi pada Karyawan bagian Produksi PT Daya Anugrah Mandiri).” Ardinal Djalil; Wiara Sanchia Grafita Ryana Devi
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen Vol 2 No 2 (2020): Agustus 2020
Publisher : Universitas Insan Cendekia Mandiri

Human resources are the key to achieving company goals, therefore human resource management must be carried out appropriately so that company activities are not hampered, one of the things that companies must pay attention to is employee job satisfaction because high job satisfaction will make employees enthusiastic at work and capable. give the best for the company. While job dissatisfaction can make employee morale low, and make discipline and turnover relatively large, this in turn will prevent company activities from running effectively and efficiently. Job satisfaction is inseparable from the factors that can affect employee job satisfaction, some of which are financial compensation and job stress. Among the ways to determine employee job satisfaction is to know the state of financial compensation and work stress at the Head Office of PT Daya Anugrah Mandiri The purpose of this study was to determine whether there is an effect of financial compensation and job stress on employee job satisfaction either partially or simultaneously. The population in this study were 29 employees at the Head Office of PT Daya Anugrah Mandiri where the entire population was used as the object of research using saturated sampling. The variables studied in this study were job satisfaction, financial compensation, job stress. The method used in this research is a quantitative method with descriptive and verification approaches, and for data collection using survey methods, namely, questionnaires and interviews. The data collected is then analyzed using frequency distribution tables, classical assumption tests, simple linear regression analysis, multiple linear regression analysis, correlation coefficient analysis and determination coefficient analysis, with the help of a computerized system (SPSS version 16.0). The results of the research and discussion show: (1) Job satisfaction is in the low category with a total score of 1117, financial compensation is in the poor category with a total score of 741, and job stress is in the high enough category with a total score of 901. (2) Partially, the effect of financial compensation on job satisfaction is very strong with the contribution of the influence of 78.7% and the remaining 21.3% is influenced by other factors. The effect of job stress is very strong on job satisfaction with the contribution of the influence of 78.5% and the remaining 21.5% is influenced by other factors. (3) Simultaneously, the influence of financial compensation and job stress is very strong with the contribution of the influence of 87.5% and the remaining 12.5% is influenced by other factors.

PENGARUH TAX RETENTION RATE (TRR), BOOK TAX DIFFERENCES (BTD) DAN EFFECTIVE TAX RATE (ETR) TERHADAP KINERJA KEUANGAN PADA PERUSAHAAN PROPERTI DAN REAL ESTATE YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE 2015-2019 Yoyo Sudaryo; Dyah Purnamasari; Nunung Ayu Sofiati; Astrin Kusumawardani; Tjipto Sajekti
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen Vol 2 No 2 (2020): Agustus 2020
Publisher : Universitas Insan Cendekia Mandiri

ABSTRACT; One of the measurement of company performance is financial performance. Financial performance is a formal effort that has been made by a company that can measure the company's success in generating profits. Profit is the simplest measure to assess a company's financial performance. Financial performance will also provide an overview of the efficiency of the use of funds regarding the results of obtaining profits, which can be seen after comparing net income after tax. Taxes are costs that must be incurred by the company. Therefore, companies through management always strive to minimize taxes and this effort is often referred to as tax planning. This study aims to examine the effect of tax retention rate (TRR), book tax differences (BTD) and effective tax rate (ETR) on financial performance by using a proxy measure of Net Profit Margin (NPM). The method used in this research is descriptive verification with a quantitative approach. The data used is secondary data, data collection is done through documentation and literature research on property and real estate companies listed on the Indonesia Stock Exchange in 2012-2016 with a population of 46 companies. The number of samples in this study were 18 companies which were determined using purposive sampling. Data analysis to answer the problem formulation used: descriptive analysis, inferential statistics, classical assumption test, multiple linear regression test, correlation coefficient test, determination coefficient test, and hypothesis testing using partial test (t test) and simultaneous test (f test). Data processing using the SPSS application. Based on the results of the research on the t test, it was found that TRR had a positive effect on financial performance where the tcount value of 2.773 was greater than the t table of 1.987. BTD has a positive effect on financial performance where the tcount value of 3.784 is greater than the t table of 1.987.ETR has a positive effect on financial performance where the tcount of 2.627 is greater than the t table of 1.987. Based on the results of the research on the f test, it was found that TRR, BTD, ETR had a significant effect on financial performance where Fcount was greater than 6.770 was greater than F table 3.10. Keywords: Tax Retention Rate, Book Tax Differences, Effective Tax Rate, Financial Performance

PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN PADA PT. INTIKARYA SEJAHTERA DI TANGERANG Henita Sri Muliani; Aris Ariyanto; Triyadi Triyadi; Agus Sudarsono; Made Faisal Akbar
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen Vol 2 No 2 (2020): Agustus 2020
Publisher : Universitas Insan Cendekia Mandiri

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan harga terhadap keputusan pembelian pada PT. Intikarya Sejahtera di Tangerang. Metode yang digunakan adalah explanatory research dengan teknik analisis menggunakan analisis statistik dengan pengujian regresi, korelasi, determinasi dan uji hipotesis. Hasil penelitian ini kualitas pelayanan berpengaruh signifikan terhadap keputusan pembelian sebesar 41,1%, uji hipotesis diperoleh t hitung > t tabel atau (8,106 > 1,986). Harga berpengaruh signifikan terhadap keputusan pembelian sebesar 51,3%, uji hipotesis diperoleh t hitung > t tabel atau (9,945 > 1,986). Kualitas pelayanan dan harga secara simultan berpengaruh signifikan terhadap keputusan pembelian dengan persamaan regresi Y = 9,099 + 0,290X1 + 0,490X2 dan kontribusi pengaruh sebesar 57,0%, uji hipotesis diperoleh F hitung > F tabel atau (61,648 > 2,700).

Pengaruh Current Ratio (CR) Debt To Equity Ratio (DER) Dan Net Profit Margin (NPM) Terhadap Financial Distress (Pada Perusahaan Jasa Sub Sektor Perhotelan, Restoran Dan Pariwisata Yang Terdaftar Di Bursa Efek Indonesia (BEI) Periode 2016-2020) Yoyo Sudaryo; Wiara Sanchia Grafita Ryana Devi; Dyah Purnamasari; Astrin Kusumawardani; Ana Hadiana
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen Vol 3 No 1 (2021): Februari 2021
Publisher : Universitas Insan Cendekia Mandiri

Financial Distress is a financial difficulty in a company that can lead to bankruptcy in which the company cannot fulfill its obligations and has little income. In other words, Financial Difficulty, namely the condition of the company which experienced financial difficulties before the bankruptcy occurred, so that the company had to conduct liquidation, this situation must support good management so that the company did not go bankrupt. To predict financial distress in a company, financial ratio analysis can be used. This study aims to explain the effect of Current Ratio (CR), Debt o Equity Ratio (DER) and Net Profit Margin (NPM) on Financial Distress. This research uses quantitative methods with descriptive and verification approaches. Types of secondary data and data techniques are obtained through financial reports and documentation. Data analysis to answer the problem formulation using: descriptive analysis and verification analysis such as classical assumption test, simple and multiple regression test, definite coefficient test either partially or simultaneously, determination coefficient test both partially and simultaneously and hypothesis testing either partially as well as simultaneously. The results showed that (1) Financial Distress calculated by the Altman Z score formula averaged 1,895, which means that the company is in a vulnerable condition and is experiencing financial problems and must immediately handle proper management. (2) Current Ratio (CR) an average of 117.63% <200%, this percentage indicates that they have a low enough ability to pay their short-term obligations. (3) Debt to Equity Ratio (DER) an average of 116.59%> 80% indicates a low company's ability to pay its long-term debt. (4) Net Profit Margin (NPM) an average of 15.37% <20% indicates that the company cannot generate higher profits. (5) Current Ratio (CR) has a significant effect on Financial Distress. (6) Debt to Equity Ratio (DER) has a significant effect on Financial Distress. (7) Net Profit Margin (NPM) has no significant effect on financial distress. (8) Current Ratio (CR), Debt to Equity Ratio (DER) and Net Profit Margin (NPM) have a significant effect on Financial Distress. Financial Distress yaitu suatu keadaan kesulitan keuangan pada perusahaan yang bisa menyebabkan kebangkrutan keadaan dimana perusahaan tidak bisa memenuhi kewajibannya dan memiliki pendapatan yang sedikit. Dengan kata lain Financial Distress yaitu kondisi perusahaan yang mengalami kesulitan keuangan sebelum terjadi kebangkrutan, sehingga membuat perusahaan harus melakukan likuidasi, keadaan seperti ini harus ditangani dengan manajemen yang baik agar tidak terjadi kebangkrutan pada perusahaan tersebut. Untuk memprediksi financial distress pada suatu perusahaan dapat digunakan analisis rasio keuangan. Penelitian ini bertujuan untuk menjelaskan pengaruh Current Ratio (CR), Debt to Equity Ratio (DER) dan Net Profit Margin (NPM) terhadap Financial Distress. Penelitian ini menggunakan metode kuantitatif dengan pendekatan deskriptif dan verifikatif. Jenis data sekunder dan teknik pengumpulan data didapat melalui laporan keuangan dan dokumentasi. Analisis data untuk menjawab rumusan masalah menggunakan: Analisis deskriptif dan Analisis verifikatif seperti Uji asumsi klasik, uji regresi baik secara sederhana maupun berganda, uji koefisien korelasi baik secara parsial maupun simultan, uji koefisisen determinasi baik secara parsial maupun simultan dan pengujian hipotesis baik secara parsial maupun simultan. Hasil penelitian menunjukkan bahwa (1) Financial Distress yang dihitung dengan rumus Altman Zscore rata-rata sebesar 1,895 yang berarti perusahaan sedang berada dikondisi rawan dan sedang mengalami masalah keuangan dan harus segera ditangani oleh penanganan manajemen yang tepat. (2) Current Ratio (CR) rata-rata sebesar 117,63% < 200% presentase tersebut dianggap memiliki kemampuan yang cukup rendah untuk membayar kewajiban jangka pendeknya. (3) Debt to Equity Ratio (DER) rata-rata sebesar 116,59% > 80% menunjukkan kemampuan perusahaan yang rendah untuk membayar hutang jangka panjangnya. (4) Net Profit Margin (NPM) rata-rata sebesar 15,37% < 20% menunjukkan perusahaan tidak bisa menghasilkan laba yang lebih tinggi. (5) Current Ratio (CR) berpengaruh signifikan terhadap Financial Distress. (6) Debt to Equity Ratio (DER) berpengaruh signifikan tehadap Financial Distress. (7) Net Profit Margin (NPM) tidak berpengaruh signifikan terhadap Financial Distress. (8) Current Ratio (CR), Debt to Equity Ratio (DER) dan Net Profit Margin (NPM) berpengaruh signifikan terhadap Financial Distress

Impact of Variety Seeking, dan Elektronic Word of Mouth of Cosmetic Brand Switching Brand Switching di Industri Kosmetik Indonesia Musnaini Musnaini; Hadion Wijoyo
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen Vol 3 No 1 (2021): Februari 2021
Publisher : Universitas Insan Cendekia Mandiri

The study aims to determine the behavior of women switching cosmetic brands. Switching brands is very easy to do, when there are many new brands for the same product. This study uses an exploratory approach. with purposive sampling method to get the opinion of 100 women, through a questionnaire containing question items related to the effect of variety seeking, and electronic word of mouth on brand switching. The research data were analyzed using multiple linear regression and running using SPSS version 22.0 software. The data presentation shows that all questionnaire items are valid and have good reliability. The results showed that partially only electronic word of mouth was significant towards brand switching (Y) but simultaneously there was no significant difference between variety seeking (X1) and electronic word of mouth (X2). Studi bertujuan untuk mengetahui perilaku perempuan berpindah merek kosmetik. Perpindahan merek sangat mudah dilakukan, disaat banyak merek baru untuk produk yang sama. Studi ini menggunakan pendekatan eksplorasi. dengan metode purposive sampling untuk mendapatkan pendapat 100 orang wanita, melalui kuisioner yang memuat item pertanyaan terkait pengaruh dari variety seeking, dan electronic word of mouth terhadap brand switching. Data penelietian di analisa menggunakan regresi linear berganda dan dirunning menggunakan software SPSS versi 22.0. Penyajian data menunjukkan seluruh item kuisioner valid dan reabiltas yang baik. Hasil penelitian menunjukkan bahwa secara parsial hanya electronic word of mouth signifikan terhadap brand switching (Y) tetapi secara simultan variety seeking (X1) dan electronic word of mouth (X2) tidak ada perbedaan yang signifikan.

Pengaruh Citra Merek Dan Kualitas Produk Terhadap Minat Beli Kopi Serampas Nopisari Nopisari; Musnaini Musnaini; Wiara Sanchia Grafita Ryana Devi
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen Vol 3 No 1 (2021): Februari 2021
Publisher : Universitas Insan Cendekia Mandiri

The competition of coffee in the current era of globalization is increasingly competitive, especially in coffee in Indonesia. Serampas coffee as one of the leading new coffees in Indonesia, has difficulty in controlling the coffee market segment. This can be seen from the 2015-2016 National coffee sales data examined by International Data Corporation Asia, Serampas coffee is in the tenth position of other coffee in Indonesia in coffee sales in Indonesia. The purpose of this study was to determine the effect of Brand Image and Product Quality on Interest in Buying Serampas Coffee Products in Bangko City. The sampling method uses non-probability sampling method with purposive sampling technique. The number of samples in this study amounted to 115 respondents of consumers of Serampas coffee in the City of Bangko, are users of Serampas coffee and know about Serampas coffee in the City of Bangko Statistical analysis methods consisting of, multiple linear regression analysis, simultaneous significant testing (F test), testing partial significance (t test), and analysis of determination coeficient. The results of this study indicate that the Brand Image variable has a significant positive effect on Purchase Interest and the Product Quality variable has a significant positive effect on Buy Interest. The results of quantitative analysis prove that the Brand Image (X1) variable has the greatest influence on Purchase Interest in Serampas coffee. Persaingan kopi di era globalisasi saat ini semakin kompetitif khususnya pada kopi di Indonesia kopi serampas sebagai salah satu kopi baru ternama di Indonesia, mengalami kesulitan dalam menguasai segmen pasar kopi. Hal ini dapat dilihat dari data penjualan kopi Nasional tahun 2015-2016 yang diteliti oleh Internasional Data Corporation Asia, kopi Serampas berada pada posisi ke sepuluh dari kopi lain nya yang ada di Indonesia dalam penjualan kopi di Indonesia. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh Citra Merek dan Kualitas Produk Terhadap Minat Beli Produk kopi Serampas di Kota Bangko.Metode pengambilan sampel menggunakan metode non-probability sampling dengan teknik purposive sampling. Jumlah sampel dalam penelitian ini berjumlah 115 responden konsumen kopi Serampas di Kota Bangko, merupakan pengguna kopi Serampas dan tahu tentang kopi Serampas yang berada di Kota Bangko Metode analisis statistik yang terdiri dari, analisis regresi linier berganda, pengujian signifikan simultan (uji F), pengujian signifikan parsial (uji t), dan analisis koefisien determinasi. Hasil penelitian ini menunjukkan bahwa variabel Citra Merek berpengaruh positif secara signifikan terhadap Minat Beli dan variabel Kualitas Produk berpengaruh positif secara signifikan terhadap Minat Beli.Hasil analisis kuantitatif membuktikan bahwa variabel Citra Merek (X1) memberikan pengaruh paling besar terhadap Minat Beli pada kopi Serampas.

Analisis Faktor Kualitas Produk Yang Menentukan Kepuasan Konsumen Tombak Gapura Bhagya
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen Vol 3 No 1 (2021): Februari 2021
Publisher : Universitas Insan Cendekia Mandiri

Business competition in the service sector and in the manufacturing industry is very tight. The intense competition between these industries causes each industry to try to provide the maximum possible service and product quality. Therefore we need a study that discusses the factors of product quality that determine customer satisfaction. Where this research aims to determine what factors are dominant in product quality, to know how much consumer expectations and customer satisfaction on MT KPBS Pangalengan. This type of research uses descriptive method with sampling technique in the form of convenience sampling with a sample of 98 people. Continued using factor analysis to determine the dominant factor of product quality and using importance performance analysis to measure the level of customer satisfaction. Based on the research results, obtained 5 dominant factors of product quality, namely performance, service, features, suitability and durability. Meanwhile, the level of customer satisfaction is quite good because it turns out that the existing performance is above the average consumer's expectation. Although there is one factor that is still slightly below expectations, namely conformity with a satisfaction score of 97%.

Pengaruh Gaya Kepemimpinan Dan Employee Engagement Terhadap Kinerja Karyawan (Studi pada Karyawan bagian Produksi PT Daya Anugrah Mandiri) Ardinal Djalil; Wiara Sanchia Grafita Ryana Devi; Indriana Damaianti
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen Vol 3 No 1 (2021): Februari 2021
Publisher : Universitas Insan Cendekia Mandiri

Leadership style can have an effect on decreased employee performance, even exceeding the target set by the company. So that work to use by even by it was the results of the work is not satisfactory. Facing conditions like this, a leader must provide motivation to employees, employees do not feel bored and burdened in carrying out their duties. In addition, one way to improve employee performance is to be tied to work (employee engagement). One of the factors for increasing employee engagement is the leadership factor. Therefore, it is necessary to conduct research on the influence of leadership style and employee engagement on employee performance. Methods of data using a questionnaire. The technical analysis of the data used is descriptive and verification approaches. Data collection was carried out by observations, interviews and questionnaires as many as 80 employees of PT Daya Anugrah Mandiri. To measure the magnitude of the relationship between the three variables used relationship coefficient analysis and multiple regression analysis with the help of SPSS version 16 software. The results of the research and the analysis of the respondent's performance responses can say that as a category that is quite agree with a total score of 4096, leadership style with a total score of 1814 is in the category of disagree, and employee involvement with a total score of 2652 is in the category agree employee (Y) of 0.343 means that the relationship between the two variables is low. Employee engagement (X2) and employee performance (Y) of 0.141 means that the relationship between the two variables is low. The influence of Leadership Style (X1) on Employee Performance (Y) based on the results of simple linear regression partially the value of a = 58.979, if the leadership style is zero then the employee's performance will be worth 58.979. While the value of b is 0.343, the employee's performance will increase by 0.343 and the effect is positive. The effect of Employee Engagement (X2) on Employee Performance (Y) is a = 55,880, if employee engagement is zero then the employee's performance will be 55,880. While the value of b is 0.141, the employee's performance will increase by 0.141 and the effect is positive. The influence of Leadership Style (X1) and Employee Involvement (X2) on Employee Performance (Y) based on the results of multiple linear regression simultaneously with a constant value of 60,990 of the three variables there is a positive influence. Gaya kepemimpinan dapat berpengaruh terhadap kinerja karyawan yang menurun, bahkan bisa juga melebihi target yang ditentukan perusahaan. Sehingga karyawan bekerja dengan terpaksa oleh karena itu hasil pekerjaanya kurang memuaskan. Menghadapi kondisi yang seperti ini seorang pemimpin harus memberikan motivasi pada karyawan, supaya karyawan tidak merasa jenuh dan terbebani dalam menjalankan tugasnya. Selain itu salah satu cara meningkatkan kinerja karyawan adalah dengan merasa terikat terhadap pekerjaannya (employee engagement), salah satu faktor untuk meningkatkan employee engagement adalah faktor kepemimpinan. Oleh karena itu, perlu dilakukan penelitian mengenai pengaruh gaya kepemimpinan dan employee engagement terhadap kinerja karyawan. Metode pengumpulan data dengan menggunakan kuesioner. Teknis analisis data yang digunakan dengan pendekatan deskriptif dan verifikatif. Pengumpulan data dilakukan observasi, wawancara dan menyebarkan kuesioner sebanyak 80 karyawan PT Daya Anugrah Mandiri. Untuk mengukur besarnya hubungan ketiga variabel digunakan analisis koefisien relasi dan analisis regresi berganda dengan bantuan software SPSS versi 16. Hasil penelitian dan analisis tanggapan responden kinerja karyawan dapat dinilai sebagai kategori cukup setuju dengan total skor sebesar 4096, gaya kepemimpinan dengan nilai total skor 1814 termasuk kategori tidak setuju, dan employee engagement dengan nilai total skor 2652 termasuk kategori setuju. Variabel gaya kepemimpinan (X1) dengan kinerja karyawan (Y) sebesar 0.343 artinya hubungan diantara kedua variabel rendah. Employee engagement (X2) dan kinerja karyawan (Y) sebesar 0.141 artinya hubungan diantara kedua variabel rendah. Pengaruh Gaya Kepemimpinan (X1) terhadap Kinerja Karyawan (Y) berdasarkan hasil regresi linier sederhana secara parsial nilai a = 58.979, jika Gaya kepemimpinan bernilai nol maka kinerja karyawan akan bernilai 58.979. Sedangkan nilai b sebesar 0.343 maka kinerja karyawan akan meningkat sebesar 0.343 dan pengaruhnya bernilai positif. Pengaruh Employee Engagement (X2) terhadap Kinerja Karyawan (Y) bernilai a = 55.880, jika employee engagement bernilai nol maka kinerja karyawan akan bernilai 55.880. Sedangkan nilai b sebesar 0.141 maka kinerja karyawan akan meningkat sebesar 0.141 dan pengaruhnya bernilai positif. Pengaruh Gaya Kepemimpinan (X1) dan Employee Engagement (X2) terhadap Kinerja Karyawan (Y) berdasarkan hasil regresi linier berganda secara simultan dengan nilai konstanta sebesar 60.990 dari ketiga variabel tersebut terdapat pengaruh yang positif.

AUDIT TATA KELOLA TEKNOLOGI INFORMASI DENGAN MENGGUNAKAN ASSESSMENT TOOLS COBIT 5 (STUDI KASUS PERPUSTAKAAN DAN KEARSIPAN) Anggit Suryopratomo
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen Vol 3 No 2 (2021): Agustus 2021
Publisher : Universitas Insan Cendekia Mandiri

The Library and Archives Service as a regional technical institution which is a supporting element of the task of carrying out the formulation and implementation of specific policies, namely the affairs of the library and archives. The Library and Archives Service has utilized the application of information technology (IT). Based on these problems, the research aimed to measure the level of IT governance capability in The Library and Archives by using the COBIT 5 framework. It is done by the method of PAM (Process Asseement Model). Measurement begins with identified the problems and mapped them to relevant processes of COBIT 5. Then the assessment of the 12 selected processes of COBIT 5 conducted to determine the current level of capability and also the capability level to be achieved in The Library and Archives mostly at level 2 (manage). From the measurement result then it determined the improvement recommendations to achieve expected capability level, where in the target capability level are at level 3 (established) and 4 (predictable). Improvement is needed in order to be able to increase the capability simultaneously. The main recommendations proposed include making the Standard Operating Procedure (SOP) for each IT activities, and improving the quantity and quality of IT human resources. This recommendations intended to improve performance and as a reference for IT governance improvement in the future. Dinas Perpustakaan dan Kearsipan sebagai lembaga teknis daerah yang merupakan unsur penunjang tugas melaksanakan perumusan dan pelaksanaan kebijakan khusus, yaitu urusan perpustakaan dan kearsipan. Dinas Perpustakaan dan Kearsipan telah memanfaatkan penerapan teknologi informasi (TI). Berdasarkan permasalahan tersebut, penelitian ini bertujuan untuk mengukur tingkat kapabilitas tata kelola TI di Perpustakaan dan Arsip dengan menggunakan framework COBIT 5. Dilakukan dengan metode PAM (Process Asseement Model). Pengukuran dimulai dengan mengidentifikasi masalah dan memetakannya ke proses COBIT 5 yang relevan. Kemudian penilaian terhadap 12 proses terpilih COBIT 5 dilakukan untuk mengetahui tingkat kapabilitas saat ini dan juga tingkat kapabilitas yang akan dicapai di Perpustakaan dan Arsip sebagian besar di tingkat 2 (mengelola). Dari hasil pengukuran tersebut kemudian ditentukan rekomendasi perbaikan untuk mencapai tingkat kapabilitas yang diharapkan, dimana pada tingkat kapabilitas target berada pada level 3 (mapan) dan 4 (predictable). Perbaikan diperlukan agar mampu meningkatkan kapabilitas secara bersamaan. Rekomendasi utama yang diajukan antara lain pembuatan Standard Operating Procedure (SOP) untuk setiap kegiatan TI, serta peningkatan kuantitas dan kualitas SDM TI. Rekomendasi ini dimaksudkan untuk meningkatkan kinerja dan sebagai acuan perbaikan tata kelola TI di masa mendatang.

PENGARUH DISTRIBUTIVE JUSTICE, PROCEDURAL JUSTICE DAN INTERACTIONAL JUSTICE TERHADAP KEPUASAN PELANGGAN (STUDI PADA TOKO NABIILA PONSEL PEKANBARU Firmansyah Firmansyah
Ekonam: Jurnal Ekonomi, Akuntansi & Manajemen Vol 3 No 2 (2021): Agustus 2021
Publisher : Universitas Insan Cendekia Mandiri

The purpose of this study was to determine the effect of distributive justice on customer satisfaction at the Nabiila Ponsel Pekanbaru shop, to determine the effect of procedural justice on customer satisfaction at the Nabiila Ponsel Pekanbaru shop, to determine the effect of interactional justice on customer satisfaction at the Nabiila Ponsel Pekanbaru shop. The population in this study were customers who did service to the Nabiila Mobile Shop Pekanbaru, so the research sample was 96 samples, the data analysis technique in this study used multiple linear regression analysis. The results of the study are that distributive justice has a significant effect on customer satisfaction at the Nabila Ponsel Shop Pekanbaru, procedural justice has a significant effect on customer satisfaction at the Nabila Ponsel Shop Pekanbaru. interactional justice has a significant effect on customer satisfaction at the Nabila Ponsel Shop Pekanbaru. Distributive justice, procedural justice and Interactional justice have a significant effect on customer satisfaction at the Nabila Ponsel Pekanbaru Store, and procedural justice is the most dominant variable affecting customer satisfaction at the Nabila Ponsel Pekanbaru shop. Tujuan penelitian ini adalah untuk mengetahui pengaruh distributive justice terhadap kepuasan pelanggan pada Toko Nabiila Ponsel Pekanbaru, untuk mengetahui pengaruh procedural justice terhadap kepuasan pelanggan pada Toko Nabiila Ponsel Pekanbaru, untuk mengetahui pengaruh interactional justice terhadap kepuasan pelanggan pada Toko Nabiila Ponsel Pekanbaru. Populasi pada penelitian ini adalah pelanggan yang melakukan service ke Toko Nabiila Ponsel Pekanbaru, sehingga sampel penelitian sebesar 96 orang sampel, teknik analisis data pada penelitian ini dengan menggunakana analisis regersi linier berganda. Hasil penelitian adalah distributive justice berpengaruh signifikan terhadap kepuasan pelanggan pada Toko Nabila Ponsel Pekanbaru, procedural justice berpengaruh signifikan terhadap kepuasan pelanggan pada Toko Nabila Ponsel Pekanbaru. interactional justice berpengaruh signifikan terhadap kepuasan pelanggan pada Toko Nabila Ponsel Pekanbaru. Distributive justice, procedural justice dan Interactional justice berpengaruh signifikan terhadap kepuasan pelanggan pada Toko Nabila Ponsel Pekanbaru, dan procedural justice adalah variabel yang paling dominan yang mempengaruhi kepuasan pelanggan pada Toko Nabila Ponsel Pekanbaru

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Wiara Sanchia Grafita Ryana Devi

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Wiara Sanchia Grafita Ryana Devi

Contact Email sanchiawiara@gmail.com

Phone +628112254511

Journal Mail Official sanchiawiara@gmail.com

Editorial Address Jl. Banten No.11, Kebonwaru, Kec. Batununggal, Kota Bandung, Jawa Barat 40272

Location Kab. sidoarjo, Jawa timur INDONESIA

Abstract

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Contact Name
Wiara Sanchia Grafita Ryana Devi

Contact Email
sanchiawiara@gmail.com

Phone
+628112254511

Journal Mail Official
sanchiawiara@gmail.com

Editorial Address
Jl. Banten No.11, Kebonwaru, Kec. Batununggal, Kota Bandung, Jawa Barat 40272

Location
Kab. sidoarjo,

Jawa timur

INDONESIA