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INDONESIA
Journal of Business and Management
Published by Institut Teknologi Bandung
ISSN : 22523898     EISSN : 22523308     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal of Business and Management (JBM)is an online journal that is published three times a year. It publishes research papers that give rigorous theoretical and practical insight of business and managament. JBM aims to provide a forum for the dissemination of theory application and research in all areas of business and management, including but are not limited to marketing, business strategy, decision science and decision-making, strategic negotiation, finance, business risk, knowledge management, human capital management, technology management, entrepreneurship, and others relevant subjects. It is intended for researchers, students, business practitioners, and entrepreneurs to publish their ideas and experiences, and share their knowledge on business and management issues.
Arjuna Subject : -
Articles 793 Documents
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ANALYSING JOB DESIGN AND PERCEPTION TOWARDS GAMIFICATION APPROACH: CASE STUDY FOR AIESEC IN LILLE, FRANCE Tirtoajie, Dimas Randy; Pangestu, Aria Bayu
Journal of Business and Management Vol 10, No 3 (2021)
Publisher : Journal of Business and Management

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Abstract

AIESEC Lille is a non-profit organization managed by Gen Z members to develop leadership skills to young people in Lille, France. Currently, the organization is experiencing issues regarding the members leaving and the overall activities being run in the organization. After conducting further assessments, it was found that AIESEC Lille had issues about the organization’s job design. The job design is one of the important aspects of the HR process, being the overall blueprint on how each task is given and completed. The job design can impact not just the organization’s well-being, but also the employees’ motivation, hence problems occur when employees are unmotivated in completing their work which can suspend the organization’s activities. The aim of this research is to analyze the current job design of AIESEC Lille and propose insights to help solve this problem, one of them by the approach of gamification. Throughout this study, an interview process was conducted followed by benchmarking to provide insights regarding the gamified job design. This research successfully pointed out the main problems within the job design, hence this research will provide further recommendations for the job design to be created in AIESEC Lille.Keywords: Job design, Gamification Approach, Gen Z
PROPOSAL TO IMPROVE PERFORMANCE APPRAISAL FOR LEVERAGING EMPLOYEE PERFORMANCE: THE CASE STUDY AT BPJS KETENAGAKERJAAN Safitri, Rivanny Deva; Gustomo, Aurik
Journal of Business and Management Vol 10, No 3 (2021)
Publisher : Journal of Business and Management

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Abstract

Performance appraisal can be defined as one of the strategic approaches that will help a company to achieve the objective through improving the performance of the human capital that the company owns. In real practice, it has been considered as the most difficult process and most problematic HR areas for the parties involved. It indeed has been a challenge for many companies, but its program can be run in a more effective way if the management is able to fit practice, goals, and the strategy in utilizing it. In this research, an example of challenges in performance appraisal occurred in one of the biggest government entities, BPJS Ketenagakerjaan. A research conducted in which it aims to explore the performance appraisal system and the weaknesses in it. The data was collected through an in-depth interview with the Human Capital Department and the employee as users. The collected data were processed using Qualitative Coding and Analysis upon the interview result in order to understand and generate the findings. From the study, it has been indicated that in the components adopted by the company through the system, several practices have shown ineffectiveness. The issue is placed in the realization of individual appraisal data specifically in KPI measurement where all employees in the certain department have similar appraisal results. As a result, the HR function of performance appraisal that the company has can not be utilized properly. Hence, as a recommendation, BPJS Ketenagakerjaan needs to improve the performance appraisal system which focuses on fairness among employees and company’s succession cohesively through improving the cascading target process and appraisal method adjustment. Keywords : Performance Appraisal, Employee Performance, Key Performance Indicator, BPJSKetenagakerjaan.
Exploring Factors Driving Experiential Loyalty In Third-Wave Coffee Shop Saya Kopi Nuansa Ghiffary, Naufal Ahmad; Aprilianty, Fitri
Journal of Business and Management Vol 10, No 3 (2021)
Publisher : Journal of Business and Management

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Abstract

In this pandemic era, many third-wave coffee shops struggle to survive and compete in the market, and one of them is Saya Kopi Nuansa. According to previous studies, improving experiential loyalty can help businesses to compete in the market, as it boosts profits and reduces marketing cost. This research aims to identify the factors driving experiential loyalty in Saya Kopi Nuansa, and examine the influence of experiential quality, experiential satisfaction, perceived value, and experiential trust in the experiential loyalty of Saya Kopi Nuansa customers. This study use quantitative approach through questionnaire-based surveys. The target population was Saya Kopi Nuansa instagram followers, and the sampling technique is purposive sampling. Moreover, preliminary research (semi-structured interviews) were conducted to gain deeper understanding of experiential quality dimensions. The collected data is analyzed using the PLS-SEM method. As for the result, the significant factors influencing experiential loyalty are affective quality, physical environment quality, and outcome quality through experiential quality, perceived value, experiential trust, and experiential satisfaction as mediators. The finding is intended to help Saya Kopi Nuansa to build effective strategies to gain experiential loyalty, and subsequently, compete in the market.Keywords: Affective quality, experiential loyalty, experiential quality, Saya Kopi Nuansa, third-wave coffee shop
Analyzing Factors Determining Clothing Interest and Purchase Intention Towards Everyday Pajamas Fashion Products Muharam, Ilham; Qastharin, Annisa Rahmani
Journal of Business and Management Vol 10, No 3 (2021)
Publisher : Journal of Business and Management

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Abstract

The trend of Everyday pajamas has recently become popular in the fashion world. Along with the growth of the trend, there are a large number of brands and also numerous everyday pajamas products within the market. This situation shows that there is high competition within the market of everyday pajamas, which could make business experience a reduction in its profits. Facing this situation, brands need to understand consumer’s clothing interest and purchase intention concept to develop marketing strategies to further help brands being competitive referring to the current competition within the industry. This research aims to identify factors influencing clothing interest and purchase intention in everyday pajamas products. To analyze the data result from 215 respondents, the writer uses Partial Least Square Structural Equation Modelling (PLS-SEM) with SmartPLS tool. The result finds that Attitude and Perceived behavioral control positively and significantly influence purchase intention towards everyday pajamas fashion products. Attitude within this research has become the most influencing factor towards everyday pajamas. On the other hand, need for uniqueness, WOM, brand image, and perceived quality become the factors that influence clothing interest. The findings of this research are expected to give insightful information for brands and for future study.Keywords: Everyday Pajamas, Competition, Clothing Interest, Purchase Intention, PLS-SEM
ANALYSIS OF NON PERFORMING FINANCING AND LIQUIDITY RATIO OF ISLAMIC BANKING IN INDONESIA BEFORE AND DURING COVID-19 PANDEMIC CASE STUDY OF MUAMALLAT BANK Ricederia, Alda; Afgani, Kurnia Fajar
Journal of Business and Management Vol 10, No 1 (2021)
Publisher : Journal of Business and Management

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Abstract

This research was conducted to analyze and describe the NPF and FDR ratio of Bank Muamalat Indonesia between before and during the Covid-19 pandemic. The method used in this research is quantitative with research data in the form of secondary data. The data were collected using the documentation method and analyzed using the descriptive statistic and independent sample t-test. The results of the study state that the NPF and FDR value of Bank Muamalat Indonesia was differ between before and during the Covid-19 pandemic, although not statistically significant. The difference in terms of NPF indicates that the financing risk faced by Bank Muamalat Indonesia during the pandemic period is greater. The difference in terms of FDR indicates the existence of prudence from banks in distributing financing to the public because the business situation is not conducive during the Covid-19 pandemic. Banks are trying to be more selective in channeling financing so that the credit risks faced do not get bigger.Keywords: NPF, FDR, Bank Muamalat, Pandemi Covid-19
An Analysis of the Online Learning Experience and Its Effect on Stress in Management Students of SBM ITB Batch 2021 Manuella, Lumban Tobing Amanda; Putranto, Nur Arief Rahmatsyah
Journal of Business and Management Vol 10, No 3 (2021)
Publisher : Journal of Business and Management

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Abstract

The Covid-19 pandemic has spread across the globe and is one of the reasons for limiting human activities, one of which is schooling. One of the nations impacted by the Covid-19 pandemic is Indonesia. The Indonesian Ministry of Education and Culture published a policy addressing teaching and learning activities for all levels of education, starting with early childhood education and ending with universities, which must take out online teaching and learning activities by March 2020. The use of online learning activities is definitely not simple since it is something new, and, of course, there are benefits and drawbacks as well as difficulties that emerge in its implementation. This research will look at the experiences of SBM ITB management students from the class of 2021 and how they affect student stress. The findings of this research were obtained via a qualitative method. Gadzella's Student-Life Stress Inventory was used in this study. In conclusion, there are three degrees of stress: mild, moderate, and severe. Mild stress is the most frequent. This study found that students only experienced mild to moderate stress. Interactions (frustration), academic load (pressure), the environment (changes) and infrastructure (frustration) are all stressors. Students' physiological and emotional reactions to stress are distinct. They experience backaches, aches, and tired eyes. They are lonely, mentally tired, bored, and depressed. The data analysis presented showed both positive and negative aspects of online learning. It reduces physical fatigue, improves understanding of the material, is more flexible, and costs less. Online learning has a negative psychological and physical effect on students. Keywords: Online Learning, Stress, Stressor
Mapping Business Model Strategy Based-On Motivation of People to Participating in Sharing Economy Zuhri, Wahyu; Purwanegara, Mustika Sufiati
Journal of Business and Management Vol 10, No 3 (2021)
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The sharing economy is a growing concept that has a massive and positive impact on society, but it is still below the traditional economy. This study is purposed mapping of sharing economy companies in Indonesia and international, and also to identify how their revenue stream, channel, and customer relationship strategy of pioneer sharing economy companies in response to motivation theory as an effort to provide literature and references for other existing or potential sharing economies, so that is expected to accelerate the development of the sharing economy. This research uses a qualitative approach and secondary data collected from previous research, company website, and articles. In this research, sharing economy companies determination is conducted by sort list of companies collected from the article based on requirements or indicators of sharing economy and pioneer sharing economy companies determination conduct use Alexa traffic and Simillarweb by comparing their rank as an indication of success in encouraging people to participate. Revenue stream assessment by looking at their revenue stream type and their monetization strategy. Channel and customer relationships assess by looking at their website using indicators of motivation (Economy Benefit, convenience, Sustainability, Sense of belonging, and Trust) to see the initiative. As the result of this research, 1. List of sharing economy companies in Indonesia and internationally divided into six sectors (finance, space, transportation, services, food, & goods) but in Indonesia, there is no company engaged in the food sector that meets the definition of the entire sharing economy. 2) List of revenue stream model strategies and monetizing strategies of sharing economy companies. In terms of revenue stream model strategy, it is found that the pattern is that companies charge commission fees to providers and assign transaction fees to users. 3)mapping website companies initiative as one of channel and customer relationship strategy in response to motivation theory, it is found the pattern in each sector and in general, it’s pattern means all companies have the initiative in some indicators. This research can be a standard or reference of other existing or potential sharing economy companies in determining business model strategy as an effort to accelerate the development of the sharing economy.Keywords: Sharing economy, Motivation, Business mode
The Impact of Young Women Imagery on Advertisement Towards Purchase Intention of Pocari Sweat Muhammad, Irham Alifa; Windasari, Nila Armelia
Journal of Business and Management Vol 10, No 3 (2021)
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Abstract

Advertisement has been important to share companies’ values and perceptions. Though the portrayal of women in advertising is often shown with common fundamental characteristics. Indonesia’s relatively conservative views on gender, and Pocari Sweat’s often use of women as the dominant character, there is the incentive for Pocari Sweat to re-evaluate the effectiveness of their ads. This study aims to understand how women-dominated advertisement could influence male and female customer’s purchase intention of Pocari Sweat. To achieve these objectives this research incorporates the Stimulus-organism-response model (SOR) as a base framework. Questionnaires are distributed through an online form and received 168 responses from respondents aged 14-50 years old living in Indonesia. Through descriptive analysis and PLS-SEM, this research showed that customers perceive the advertisement to be well made. Males are not affected by the ads as much as females emotionally, and self-congruency for female respondents will have an effect to their purchase intention. This research could provide insights to marketers to be aware of which factors that significantly affect customer purchase intention of male and females. Moreover, demonstrate the significance of self-congruence as a factor to test the effect on purchase intention for low-involvement beverage products such as Pocari Sweat.Keywords: Advertisement, Purchase Intention, Women Imagery, Perception towards Women, Self-congruence
Analysis Effectiveness Performance Appraisal On Improving Performance in Koperasi Asrama Mahasiswa ITB Asmi, Holil; Pangestu, Aria Bayu
Journal of Business and Management Vol 10, No 3 (2021)
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Abstract

Performance appraisal is an important component in the human resource managementprocess, the performance appraisal program serves to monitor employee performance, motivatemembers and increase organizational morale. In the Koperasi Asrama Mahasiswa ITB, theperformance appraisal of employees in the economic division cannot increase the productivity andperformance of employees. Performance appraisal currently does not have formal procedures and clearcriteria for assessing member performance. So that organizations face problems where manyperformance programs fail, and members are not responsible. Therefore, this study was conducted todetermine the effectiveness, determine the factors that cause ineffective performance appraisals in theeconomic division of the Koperasi Asrama Mahasiswa ITB, and how to improve it. This study uses anarrative method and relates the stories the researcher heard through interviews and studying currentperformance appraisal activities. The results of the effectiveness will show what factors influence thecurrent performance appraisal and will show how the effectiveness of the performance appraisal in theKoperasi Asrama Mahasiswa ITB is. This study recommends the organization in makingimprovements that must be made to improve the system as an increase in the effectiveness of theorganization's assessment.Keywords: Economic division, Effectiveness, Performance Appraisal, Student DormitoryCooperative.
The Influence of Specialty Coffee Bean Packaging Design on Consumer Purchase Intention Arayhan, Balthazar; Hudrasyah, Herry
Journal of Business and Management Vol 10, No 1 (2021)
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Abstract

Back when Starbucks first emerged, people finally had access to better tasting coffee and recently, people got the chance to taste even better tasting coffee due to the commercialization of specialty coffee. This is due to the third wave of coffee where people interests in higher quality coffee hugely increased compared to the first and second wave. The third wave is characterized by increased awareness in the coffee qualities, as the producers and consumers are more educated regarding coffee. Various coffee roasters from around the world started to emerge selling whole specialty coffee bean in a packaging. The design of the packaging varies from roasters to roasters but all of them designed them with the purpose of attractingthe consumers. With researches regarding packaging is numerous, there is yet one regarding specialty coffee bean packaging. Therefore, this study researches the subject specialty coffee bean to see if the packaging influences purchase intention or not. This study used quantitative methods as its means to find the answers. Of 250 respondents gathered, then processed with SPSS software to conduct regression analysis and importance – performance analysis. The output was that there is indeed an influence of packaging elements (graphic, color, typography, and image) on the consumer purchase intention. Further analysis with importance-performance analysis shows that graphic is of highest importance according to the respondents along with composition as the most attractive attribute to the respondents. These finding are expected to be considered by coffee roasters in improving their packaging design based on these statistical findings.Keywords: Specialty coffee bean, packaging design, purchase intention, importance-performance analysis

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