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INDONESIA
Journal of Business and Management
Published by Institut Teknologi Bandung
ISSN : 22523898     EISSN : 22523308     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal of Business and Management (JBM)is an online journal that is published three times a year. It publishes research papers that give rigorous theoretical and practical insight of business and managament. JBM aims to provide a forum for the dissemination of theory application and research in all areas of business and management, including but are not limited to marketing, business strategy, decision science and decision-making, strategic negotiation, finance, business risk, knowledge management, human capital management, technology management, entrepreneurship, and others relevant subjects. It is intended for researchers, students, business practitioners, and entrepreneurs to publish their ideas and experiences, and share their knowledge on business and management issues.
Arjuna Subject : -
Articles 793 Documents
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Analyzing Volunteer Motivation In Non-Profit Organization (Case Study: Komunitas tanpa Batas)
Journal of Business and Management Vol 10, No 1 (2021)
Publisher : Journal of Business and Management

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Abstract

Komunitas Tanpa Batas is a non-profit organization that engaged in educating street and marginalized children in Bandung. The problem that experienced by organization is that they do not have good volunteer engagement in retaining volunteers in organization. This problem has resulted in a lack of volunteers who are willing to last until the end of the working period and cause this organization to lack volunteers to provide services. Based on these problems, this study aims to determine the reasons underlying volunteers to join and stay in non-profit organizations; also provide recommendation to management on how they can improve strategies to increase volunteer motivation. This research was conducted quantitatively. The method used in this research are pattern matching and making explanation. The result of this study indicate that volunteers survive due to intrinsic and extrinsic motivation. Then suggestion for management to make volunteers remain in organizations are, (1) make improvements in the recruitment system, (2) making planning and decision related to motivational actions, (3) showing more appreciation to volunteers.Keywords: Non-profit organization, Volunteer, Motivation, Engagement, Intention to stay
SHIFTING ON ORGANIZATIONAL MODEL IN RESPOND TO COVID-19 PANDEMIC : A STUDY IN THE IMPLEMENTATION OF THE 2020 POPULATION CENSUS (SP 2020) BY BADAN PUSAT STATISTIK PROVINSI KEPULAUAN BANGKA BELITUNG
Journal of Business and Management Vol 10, No 3 (2021)
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Abstract

The year 2020 is the 7th time a population census has been carried out by the Central Statistics Agency. The presence of the COVID-19 pandemic in Indonesia at the beginning of 2020 caused several problems that disturbed the progress of the population census. Based on literature study, this research will apply McKinsey's 7s theory to diagnose and identify this shift. The general model of planned change by Thomas G. Cumming and Christopher G. Worley is the basic model of the process and methodology of this research. To measure the level of effectiveness of the shift that has occurred, the author will make a comparison with the objective of implementing the 2020 Population Census itself. The results are BPS Prov. Kep. Bangka Belitung made major adjustments to the indicators of strategy, staffing, system and structure. Not too many big changes were made to the style indicator, and only minor changes to the skill indicator. As for the shared value indicator, no adjustments were made.Keywords: Population Census, Covid-19 Pandemic, Organizational Model, 7s Mckinsey, planned change
THE EFFECT OF GOOD CORPORATE GOVERNANCE ON THE PERFORMANCE OF MEDIUM-SIZED PUBLIC COMPANY IN INDONESIA
Journal of Business and Management Vol 10, No 1 (2021)
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Abstract

Abstract:This research is aimed to examine the relationship between good corporate governance (GCG) and company performance, where medium-sized public companies in Indonesia will be used as the subjects. The samples that are used in this study consist of various public companies in Indonesia which are listed in development board of Indonesia Stock Exchange period 2017-2019. The set of variables that will be used in this study in order to examine the GCG has also been used in numerous similar studies which are board of commissioners, independent commissioner, institutional ownership, and foreign ownership. To measure the company’s performance, return on assets (ROA) of each company for the last three years will be used as the proxies. To examine the relationship between GCG and company performance, panel data analysis test will be used in this research. Based on the test results, it is concluded that foreign ownership has significant negative impact on performance, while the other GCG components (board of commissioners, independent commissioner, and institutional ownership) do not have a significant effect on company performance. This result shows that higher proportion of foreign ownership within the company will decrease company performance.Keywords: good corporate governance (GCG), medium-sized company, company performance (ROA).
THE INFLUENCE OF PSYCHOSOCIAL FACTORS AT WORK ON THE EMPLOYEE PERFORMANCE
Journal of Business and Management Vol 10, No 3 (2021)
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Abstract

Employees are the vital aspect in supporting the business with duties and responsibilities in developing business. However, one of the things that are often forgotten by the workplace is the importance of maintaining psychosocial conditions, such as letting them work like machines with excessive workloads and with various pressures to achieve business goals in the workplace. We first identify the psychosocial conditions experienced by employees at work using the short version of COPSOQ III. In this instrument, there are six domains with 23 factors. Meanwhile, employee performance is measured by the concept of Robbins (2006), which has indicators of quality, quantity, effectiveness, work commitment, punctuality, and independence. This research uses a quantitative method with 181 respondents taken randomly from Indonesian employees who work in a company or an agency. This study confirmed that all psychosocial domains had a significant influence (p < 0.05) on employee performance, and 16 factors contained in these domains directly correlated to performance. These findings suggested the business community and workplace pay attention to these six domains or, more specifically, to the 16 correlated factors because influences give to employee performance.Keywords: psychosocial, employees, COPSOQ III, employee performance
Business Process Analysis of Outpatient Waiting Time Using Simulation Case Study: Puskesmas ABC
Journal of Business and Management Vol 10, No 2 (2021)
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Abstract

The increased number of visitors and patients visiting public services such as Puskesmas hasbeen a serious concern while the service system stays constant. These unchanged system and growingnumber of patients causing the long waiting problem. Puskesmas ABC's management said that theirflow of patient is slow, especially at Physician’s waiting line. Long waiting time affects patient’ssatisfaction and may cause patient’s illness get worse or transmit their illness to others. The purpose ofthis research is to analyze the quality of the process business, outpatient waiting time, resource allocationin Puskesmas ABC, and the use of a simulation model to analyze outpatient flow, variation of servicetime, and resource utilization. A descriptive study is conducted in order to construct a model thatpossibly used to estimate patient waiting time and service time at the outpatient counter. The waitingtime studied is the queue time starting from the patient registering until being served by a doctoraccording to the standard of waiting time set by the Ministry of Health through the Permenkes onminimum standards of hospital or health services. The data collected by conducting observation andinterview method in Puskesmas ABC. These data are processed and analyzed using Minitab to find thecontrol chart. Furthermore, the collected data examined with various simulations using iGrafx in orderto obtain the most efficient queuing model for proper appointment system. The result of the researchshows that the factors affecting the length of waiting time of the patient are the waiting time atPhysician’s room. Therefore, reducing the workload of medical record staff and improving the flow ofmedical record are able to significantly reduce the waiting time. Furthermore, information andcommunication technology (ICT) tools like online registration and electronic medical records (E-MR)can cut some of the processes and reduce cycle time by a lot.Keywords: Business process, puskesmas, resource utilization, simulation, waiting time
Influence of Promotion Mix on Consumer Purchase Intention Towards Umrah and Hajj Travel Agency Service (Study Case of Haromain Mubarok Tour and Travel)
Journal of Business and Management Vol 10, No 3 (2021)
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Abstract

Indonesian SMEs are on the rise, streak from 52 million in 2010 and expected to reach 65 million by 2020. Umrah and hajj travel agency is one of examples, since Indonesia has the largest Muslim population and always been ranked as top 10 countries sending the most umrah and hajj pilgrims with 988 existing agencies. Ironically, SMEs still face marketing problems especially in promotion area. Therefore, it is important to identify the potential market and understand the influence of promotion mix tools towards purchase intention. Research is done in Bandung through questionnaire with 205 respondents and analyzed using multilinear regression. It is discovered that advertising, personal selling, and sales promotion have the strongest influence, while public relations and direct marketing are the weakest. Additionally, people aged 22 up to ?56 years old with monthly income IDR ?1.000.000 up to ?10.000.000 regardless their gender, education, occupation, and umrah or hajj experience are indeed a potential market. Hence, it is suggested to approach the potential market using advertising, personal selling, and sales promotion in order to increase their intention to purchase umrah and hajj travel service. But the strategy needs to be adjusted to fit in every segment of the potential market. Keywords: Consumer Purchase Intention, Indonesian SMEs, Marketing Strategy, Promotion Mix, Umrah and Hajj Travel Service
Understanding The Impact of Service Recovery Strategies Towards Service Recovery Satisfaction and Customer Loyalty: A Case of IndiHome Internet Service Provider
Journal of Business and Management Vol 10, No 3 (2021)
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Abstract

IndiHome is one of internet service providers in Indonesia. Despite the increasing number ofusers, IndiHome experience service failure in serving their customers. To understand the impact of service recovery strategies towards service recovery satisfaction and customer loyalty, IndiHome have to performed service recovery. Quantitative method is used to gain the information in order to identify the relationship between service recovery strategies towards service recovery satisfaction and customer loyalty. The primary data is gathered from 230 respondents with several criteria. The results shows that compensation is the only strategies that affects both service recovery satisfaction and customer loyalty, and the other just affect service recovery satisfaction. Also, IndiHome have to implement some strategies of service recovery to particular type of respondents based on what type of service recovery strategies that the customers tend to be more focused or concerned in order to gain back their satisfaction and maintain their loyalty. Therefore, the objective of this research is completed. Keywords: Problem Solving, Explanation, Compensation, Follow Up, Service Recovery Strategies, Service Recovery Satisfaction, Customer Loyalty.
The Role of Modern Football Industry on a Nation's Economy
Journal of Business and Management Vol 10, No 3 (2021)
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Football is not just a game of sports, in the modern era football has evolved into something that people referred to as the football industry. The importance of the football industry on a country’s economy is indeed becoming a discussion among scholars, on how huge is the impact of football on the economy. Economy growth has factors that contribute to its increase and one of the aspects that contribute to a nation’s economy is the sports industry, especially football. This research paper will provide information on the empirical study of the relation between economic growth of some samples of European countries and football industries in each of those countries. The data were all taken before the pandemic of COVID-19. The COVID-19 worldwide pandemic has been a major problem for the world’s economy. The football industry has changed its format since then, the way the world enjoys football has been shifted. Therefore, it is worth mentioning that this research study does not show any of the major changes that happened in the pandemic circumstances in European countries as well as the European Super League initiation.Keywords: Sports Event, Modern Football Industry, European Economy
Estimating the Equity Value of PT Smartfren Telecom Tbk. Using Discounted Cash Flow and Relative Valuation
Journal of Business and Management Vol 10, No 3 (2021)
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The development of technology has changed the telecommunications industry, both globally and domestically, so that telecommunications companies have benefited as internet service providers where currently the internet has become a primary need for the community. PT Smartfren Telecom Tbk (FREN) is one of the leading telecommunications service providers in Indonesia which is part of the Sinar Mas group. As a telecommunications company, FREN should benefit from developments in the telecommunications industry, however, that development if telecommunication industry is not in line with the company's profit. Whereas FREN has an increasing trend in revenue from 2015 to 2020 with a CAGR of 21%. This study aims to analyze the intrinsic value of FREN’s equity and compare with the market price and industry multiples. The valuation method used in this study are discounted cash flow (DCF) with a free cash flow to firm model and relative valuation with EV/EBITDA. Based on the results of the calculation, the market price of FREN's shares is considered too high where the intrinsic value of FREN ranges from Rp51 to Rp78 which is lower than the closing price (July 16, 2021) which is Rp112Keywords: telecommunications, DCF valuation, intrinsic value, overvalued, relative valuation
The Effect of Adjusted Beta, Current Ratio, Total Asset Turnover, Debt To Equity Ratio, Return on Equity, And Price to Earnings Ratio To Stock Returns Of Manufacturing Companies Listed In Index LQ-45 In The Period Of 2015 - 2019.
Journal of Business and Management Vol 10, No 1 (2021)
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The development of economy allowing the people to be increasingly aware of investing’s importance. According to the Republic of Indonesia’s Ministry of Industry, investors invest up to Rp 216 trillion in the manufacturing industry. However, financial reports must be provided to provide a fair description of the company’s financial position and results of performance to the investors. The independent variables stated in this study are adjusted beta, liquidity ratio (CR), activity ratio (TATO), solvency ratio (DER), profitability ratio (ROE), and market ratio (PER). The dependent variable in this study is stock returns. This research is done as an applied research. This study uses secondary data; adjusted beta data from PEFINDO, company financial reports (www.idx.co.id) and historical prices (www.yahoofinance.com). The sampling technique was nonprobability sampling, namely purposive sampling. The results showed that CR and ROE had a partial effect on stock returns. Meanwhile, adjusted beta, CR, TATO, DER, ROE, and PER have a simultaneous effect on stock returns. These results are obtained from the tests that have been carried out.Keywords: Adjusted beta, Current Ratio, Total Assets Turnover, Debt to Equity Ratio, Return on Equity, Price Earning Ratio.

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