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Mega Asri Zona
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megaasrizona@fe.unp.ac.id
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+6281374556239
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omiss@fe.unp.ac.id
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Department of Management, Faculty of Economics, Universitas Negeri Padang (UNP) Jl. Prof. Dr. Hamka Air Tawar, Padang Utara, Padang- West Sumatera-Indonesia (25131) Email: omiss@fe.unp.ac.id, cc: omiss.feunp@gmail.com Homepage: http://jkmosi.ppj.unp.ac.id/index.php/omiss
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Operations Management and Information System Studies
Published by Universitas Negeri Padang
ISSN : 27984486     EISSN : 27984478     DOI : https://doi.org/10.24036/omiss
Core Subject : Science,
Decision Sciences, Operations Research & Management
The aim of this journal is to publish articles dedicated to the latest outstanding developments in the fields of operations management and information system studies. This journal encompasses operational management and information systems, business decisions, processes, and activities within the actual business setting.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Sistem Informasi Menejemen
Articles 6 Documents
 1 
Search results for , issue "Vol. 1 No. 3 (2021): Operations Management and Information System Studies" : 6 Documents clear
Analysis of service quality on train passenger's perception by applying fuzzy topsis method Gama Magistra Piche; Hendri Andi Mesta
Operations Management and Information System Studies Vol. 1 No. 3 (2021): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (502.235 KB) | DOI: 10.24036/omiss.v1i3.23

Abstract

This study will only focus on the external side of the company, namely from the perspective of passengers who use transportation services from PT. Kereta Api Indonesia Divre II West Sumatra for the Padang-pariman route. In this study, the population size is unknown. Thus, determining the sample size of the population using the theory developed from Isaac Michael. The method of data collection in this study is observation, interviews, and questionnaires. In this study, researchers used the servqual method and fuzzy topsis ranking to measure service quality. The results of research on the quality of service in the West Sumatra Regional Division II train are from the five criteria studied by the researchers, namely, tangible, reliability, responsiveness, assurance, and empathy, there is the highest gap value on the responsivenesses criteria, namely the preference value of 0.9587, and the next is the tangible criteria. It was concluded that there are several criteria that have met the quality of service, namely the responsiveness criteria where passengers assess the response of train staff to what passengers need while at the station or train is good, as well as for tangible criteria, passengers feel the facilities on the train are able to satisfy train passengers. Meanwhile, the quality of service in the security or assurance department is considered by passengers to be normal. And for reliability and empathy, passengers rate about service qualities on these two criteria still not satisfying passenger.
An analysis of hospital service quality by applying the fuzzy-promethee method Angga Rusdi; Firman
Operations Management and Information System Studies Vol. 1 No. 3 (2021): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (569.788 KB) | DOI: 10.24036/omiss.v1i3.27

Abstract

This study will only focus on the external side of the hospital, namely from the point of view of patients who use services at the hospital, especially on services during inpatient visits, which are delivered through the available suggestion box. The collection method in this study used observation, interviews, and questionnaires. In this study, the researcher used the servqual method and the fuzzy Promethee ranking to measure the quality of service. The results of the research on the quality of service at the Prof. Dr. MA Hanafiah Batusangkar Regional Hospital are of the five criteria studied by the researchers, namely, tangible, reliability, responsiveness assurance, and empathy.
The effect of marketing mix and product quality on consumer satisfaction on purchase of dairy product Budi Permana Yusuf; Edi Setiawan; Rakha Tri Kurnia
Operations Management and Information System Studies Vol. 1 No. 3 (2021): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (483.551 KB) | DOI: 10.24036/omiss.v1i3.28

Abstract

The purpose of this study was to study the effect of marketing mix and product quality on consumer satisfaction in purchasing Frisian Flag Milk products at Indomart Halim Perdana Kusuma, East Jakarta. A questionnaire survey collected 90 research respondents. The data analysis used in this research is validity test, reliability test, descriptive statistical analysis, multiple linear regression analysis, classical assumption test, correlation coefficient analysis, coefficient of determination analysis and hypothesis testing at the level of confidence (α = 0.05). The results of the study partially show that there is a positive and significant influence between the Marketing Mix on Consumer Satisfaction. While the product quality variable has a positive and significant influence on consumer satisfaction.
Analysis of top management support, project management, and user engagement influence on enterprise resource planning system implementation Afdhal; Muthia Roza Linda
Operations Management and Information System Studies Vol. 1 No. 3 (2021): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (565.318 KB) | DOI: 10.24036/omiss.v1i3.32

Abstract

This research aims to analyze: (1) the influence of top management support on the implementation of enterprise resource planning (ERP) on pt Telkom Indonesia Padang company, (2) The influence of project management against the implementation of enterprise resource planning (ERP) on PT Telkom Indonesia Padang company, (3) The influence of user engagement on the implementation of enterprise resource planning (ERP) on PT Telkom Indonesia Padang company. The population in this study is all employees who use enterprise resource planning systems with a total of 120 employees. The sampling technique used is a census method in which the entire population will be sampled. The research data collected using questionnaires were then analyzed with a multiple linear regression approach using SPSS software. This research is different from other studies, where the difference is the selection of erp implementation success factors, where most similar studies or similar research objects rarely use project management factors, and user engagement as a success factor of ERP systems is seen from various previous studies that have been done by several researchers. The results of this study show that (1) top management support has a significant effect on the implementation of enterprise resource planning systems, while (2) project management, and (3) user engagement have no significant effect on the implementation of enterprise resource planning systems.
The Influence of internet addiction, advertising appeal, and price discounts on impulsive online buying behavior of fashion products Nova Mulyasari; Yuli Asbar; Widyana Verawaty Siregar
Operations Management and Information System Studies Vol. 1 No. 3 (2021): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (475.829 KB) | DOI: 10.24036/omiss.v1i3.33

Abstract

The study aims to analyze the influence (internet addiction, advertising appeal, and price discounts) on the impulsive buying behavior of online fashion products. This type of research is quantitative. Data collection is done by questionnaire method. The population in this study was all female consumers in North Aceh regency who had shopped for fashion products online. Samples are selected using the purposive sampling method. The number of samples in this study was 100 respondents. The results of the study obtained using multiple linear regression analysis techniques processed with the help of the SPSS version 18 computer program, namely Internet Addiction, Price Discount, partially significantly affect online impulsive buying behavior, Partial Ad Attractiveness has no significant effect on online impulsive buying behavior, and simultaneously the three independent variables (Internet Addiction, Internet Addiction, The attractiveness of advertising, and price discounts) significantly affects impulsive buying behavior online.
The effect of perceived usefulness, perceived ease of use, and perceived risk on behavioral intention to use e-money Nezha Vitri Amira; Perengki Susanto
Operations Management and Information System Studies Vol. 1 No. 3 (2021): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (664.855 KB)

Abstract

This study aimed to determine: (1) the effect of perceived usefulness on behavioral intention (2) the effect of perceived ease of use on behavioral intention (3) the effect of perceived risk on behavioral intention to use E-Money in Padang. The type of research used was quantitative research design model with purposive sampling as the sampling technique involving a total of 208 respondents of E-Money users in Padang. This study used primary data distributed to E-Money users in Padang who had an interest in using E-Money. The analytical method used was descriptive and quantitative analysis through multiple regression on SPSS 16.0 software. The results of the study were: (1) perceived usefulness had a significant effect on behavioral intention; (2) perceived ease of use had a significant effect on behavioral intention; (3) perceived risk had a significant effect on behavioral intention on interest in using E-Money in Padang.

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