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Muhasabatuna: Jurnal Akuntansi Syariah
Published by Institut Agama Islam Syarifuddin Wonorejo Lumajang
ISSN : 27744388     EISSN : 27748855     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
MUHASABATUNA: Jurnal Akuntansi Syariah is a peer-reviewed and open-access platform that focuses on Accounting and Islamic Financial. The aim of MUHASABATUNA is to be an authoritative source of information on it’s focused. The scope of MUHASABATUNA are but strictly limited to: Syariah Accounting; Syariah Banking; Management Zakat, Infaq, Shodaqoh, and Waqf; Islamic Business Management; Syariah Insurance;
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 15 Documents
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Search results for , issue "Vol. 6 No. 2 (2024): December" : 15 Documents clear
Evaluation of Teller Services to Customers and Analysing Customer Satisfaction with Teller Services at BSI KCP Lauser Hayat, Kumala; Daim Harahap, Rahmat
Muhasabatuna : Jurnal Akuntansi Syariah Vol. 6 No. 2 (2024): December
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Islam Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/muhasabatuna.v6i2.2958

Abstract

This study discusses the effect of service quality on customer satisfaction in Islamic banks. The purpose of this writing is to know what is customer satisfaction and service quality how to measure service quality, and what are the factors that cause customer satisfaction. This writing can also be seen how the relationship between service quality and customer satisfaction. In conducting research the author uses the literature study method, the author gets references from reliable sources. The results showed that all dimensions of service quality have a significant positive effect on customer satisfaction, which means that the better the quality of service ranging from physical evidence, responsive data, reliability, assurance and empathy provided by Islamic banking will be able to increase customer satisfaction and vice versa. Service is not just about providing services to customers, but also understanding customer needs and desires. A good service must start from understanding the needs and desires of customers, providing the right solution, always updating and improving services, listening to customer feedback, and always being balanced with competitive prices and satisfying product quality
Utilization Of Computer-Based Accounting Systems Through The Siapik Application In Micro, Small and Medium Enterprises (Study Case : Shop Mother Mitha in the Regency Maros) Nurzalsabilah; Azis, Muhammad; Idris, Hariany
Muhasabatuna : Jurnal Akuntansi Syariah Vol. 6 No. 2 (2024): December
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Islam Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/muhasabatuna.v6i2.3083

Abstract

This research aims to identify and understand the role and impact of a computer-based accounting system through the SIAPIK application on Bunda Mitha Stores, more specifically to explain how this technology can help Mother Mitha Stores in preparing financial reports. The variable in this research is a single variable, namely focusing on the SIAPIK application. The subject of this research is the owner of the Bunda Mitha Shop, while the focus of this research is the bookkeeping of the Bunda Mitha Shop. The data sources used are primary data and secondary data whose collection was obtained through interviews and documentation. Data analysis is carried out by collecting data, inputting data, presenting data and drawing conclusions. The result of using the SIAPIK application is that it has a positive impact on the shop mother Mitha because it can measure the financial performance of its business whether it is profit or loss and produce financial reports such as financial position reports, profit and loss reports and cash flow reports. The SIAPIK application also helps you Mitha Store to check inventory so that there are no excesses or shortages of goods because the inventory is already systemized in the SIAPIK Application.
The Effect of Pick Up Delivery and Cash On Delivery Through Customer Satisfaction on Company Revenue (Case Study of Goods Delivery Services in Sukabumi City) Nursaadawiyah, Siti Halifah Nursaadawiyah; Suherman, Acep; Martaseli, Evi
Muhasabatuna : Jurnal Akuntansi Syariah Vol. 6 No. 2 (2024): December
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Islam Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/muhasabatuna.v6i2.3086

Abstract

The rapid growth of e-commerce in Indonesia today has a big role to play in the sustainability of various industries. One of them is the industry in the field of freight forwarding services. Goods-sending services are a practical solution and a supporting service industry needed by people who often use e-commerce as a means of electronic media to carry out buying and selling activities online. this makes the company faced with the threat of increasingly tight competition. This research uses the Descriptive Quantitative Method by collecting data by distributing questionnaires. The number of respondents in this study were 80 employees of goods delivery services in Sukabumi City with an incidental sampling technique. Data analysis techniques in this study using descriptive statistics. The results of this study indicate that Pick Up Delivery does not have a direct and significant effect on Company Revenue but Pick Up Delivery has an indirect and significant effect on company revenue through Customer Satisfaction as a mediating variable and Cash On Delivery has a direct effect on the revenue of goods delivery companies in Sukabumi City without any mediating role from the Customer Satisfaction variable.
System Payment Mu’nah in Gold Pawn Financing Indonesian Syariah Bank, Lumajang S. Parman Branch Office Nasrifah, Maula; Darma Oktaviana, Shinta
Muhasabatuna : Jurnal Akuntansi Syariah Vol. 6 No. 2 (2024): December
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Islam Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/muhasabatuna.v6i2.3371

Abstract

Maintenance fee (mu'nah) is a gold pawn maintenance fee that is calculated based on a certain proportion of the estimated collateral pawned by the customer. The purpose of this study was to determine the gold pawn financing mechanism of Bank Syariah Indonesia, Lumajang S. Parman Branch Office and to describe the implementation of the mu'nah payment system of Bank Syariah Indonesia, Lumajang S. Parman Branch Office. The type of research used in this study is a qualitative method with a descriptive approach. Data collection techniques use interviews, observation and documentation, then the data is analyzed by reducing data, presenting data, drawing conclusions. Data validity uses source triangulation techniques. This study concluded: 1) The gold pawn financing mechanism at BSI KCP Lumajang S. Parman has a very easy process with simple terms and conditions, no interest is charged, financing does not contain gharar and is based on sharia law. 2) Implementation of the mu'nah payment system in gold pawn financing, there is collateral in the form of jewelry or gold bars held by BSI and its security and safety are maintained by imposing mu'nah fees (maintenance fees) which are borne by the customer. Customers who take financing below the predetermined estimated value get a mu'nah discount. The determination of the mu'nah fee discount has been automatically systematized when the officer inputs the nominal financing taken by the customer.
The Effect of Restaurant Atmosphere, Product Quality, and Price on Consumer Satisfaction at Mie Samyu Restaurant, Sumberkemba Village, Pakuniran District Hayatul Millah; Ferry Vijaylani; Abdul Komar
Muhasabatuna : Jurnal Akuntansi Syariah Vol. 6 No. 2 (2024): December
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Islam Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/muhasabatuna.v6i2.3374

Abstract

In the current era of globalization, competition in the business world is getting fiercer, this requires every organization to be able to expand its organizational performance in order to compete in the competition. Organizations must be able to understand the needs and desires of their consumers. In this way, organizations must plan serious areas of strength in a procedure to meet their customer satisfaction and survive in business competition. The culinary industry or known as the food industry is one of the rapidly growing business fields and is currently facing very tight competition. The restaurant atmosphere variable does not have a partial effect on consumer satisfaction with a value of t count (0.576) < t table (1.684). The product quality variable has a partial effect on consumer satisfaction with a value of t count (3.184) > t table (1.684). The price variable has a partial effect on consumer satisfaction with a value of t count (3.704) > t table (1.684).

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