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Rifqi Aulia Erlangga
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Social Science Studies
Published by Profesional Muda Cendekia
ISSN : -     EISSN : 27982688     DOI : 10.47153/sss
Core Subject : Education, Social,
Education Social Sciences Other
Social Science Studies is a journal that makes it easy for anyone who wants to publish scientific papers in an intensive manner in research. This journal also aims to bridge the gap between textual and contextual approaches to Social Sciences; So, the journal invited the meeting points of several disciplines and scholars. Invites manuscripts in the various topics including: Social Psychology, Public Policy and Administration, Sociology, Communication Science, International Relation, Economics, Culture, Humanity, Education, Development, Languages, Literacy, Anthropology, Communication Studies, Cultural and Ethnic Studies, Economics, Education, Geography, History, Linguistics, Philosophy, Political Science, Psychology, Sociology & Social Work, and all aspects related social sciences.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 6 Documents
 1 
Search results for , issue "Vol. 2 No. 1 (2022): (issue-January)" : 6 Documents clear
The Effect of Corporate Social Responsibility (CSR), Relationship Marketing and Shariah Compliance on Customer Loyalty with Customer Emotional Response As Intervening Hesti Dwi Lestari; Imanda Firmantyas Putri Pertiwi
Social Science Studies Vol. 2 No. 1 (2022): (issue-January)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (719.826 KB) | DOI: 10.47153/sss12.2142021

Abstract

This study aims to determine how strong the influence of Corporate Social Responsibility (CSR), Relationship Marketing and Shariah Compliance on Customer Loyalty with Customer Emotional Response as an intervening variable. This research uses quantitative methods by processing primary data obtained through distributing questionnaires to people who are customers of Bank Muamalat Indonesia. The sample taken was 50 respondents using purposive sampling technique, then the results obtained were processed with SPSS version 22. The analysis used included descriptive statistical tests, instrument tests, classical assumption tests, model accuracy tests, hypothesis tests and path analysis. Based on the results of the test, the results obtained: CSR has a significant positive effect on customer emotional response. Marketing relations have a significant positive effect on customer emotional responses. Shariah compliance has no significant negative effect on customer emotional response. CSR has a significant positive effect on loyalty. Relationship marketing has no significant positive effect on loyalty. Shariah compliance has no significant negative effect on loyalty. Customer emotional response has a significant positive effect on loyalty. Customer emotional response is able to mediate CSR on loyalty. Customer emotional response is not able to mediate relationship marketing and shariah compliance with loyalty.
State Ownership: A Literature Review Cahya Purnama Asri
Social Science Studies Vol. 2 No. 1 (2022): (issue-January)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (504.05 KB) | DOI: 10.47153/sss21.2342022

Abstract

State ownership enterprises (SOEs) are always been considered to be less efficient, both in productivity and innovation. SOEs are more likely to do nothing and to maintain the existing advantages due to agency problems The objective of this research is to provide a review of the literature which is exhaustive, especially about state ownership. We presented a literature study and included 14 articles as a result. The result shows some variables that are affected by state ownership and a variable that affects state ownership. Further research is suggested to further explore the variables that affect state ownership.
The Human Sanctity to Overcome Euthanasia and Abortion in Humanizing Humans Human Maria Yunita; Emi Masruroh; Arsyad Muhammad; Sudrajat
Social Science Studies Vol. 2 No. 1 (2022): (issue-January)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (421.956 KB) | DOI: 10.47153/sss21.2832022

Abstract

sanctity or human nature is an aspect that is able to reflect an act of humanizing humans, which is able to provide better morality to society. Not embedded in the value of human sanctity makes humans perform actions such as euthanasia and abortion. This research is a qualitative research with descriptive analysis technique withlibrary researchwhere this research tries to describe the existing phenomena, which are happening now or in the past. Human holiness makes a person reflected in the act of humanizing humans into things that need to be integrated into all aspects, no less important in terms of understanding human sanctity or self-nature.
Customer Retention: A Literature Review Bhenu Artha; Inna Zahara; Bahri; Niken Permata Sari
Social Science Studies Vol. 2 No. 1 (2022): (issue-January)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (480.251 KB) | DOI: 10.47153/sss21.2952022

Abstract

Customer retention is vital for businesses with much research literature now available and in most cases, is regarded as an indicator of acquisition performance, but factors influencing it have rarely been studied in the serial acquirer context. Customer experience has drawn a great deal of attention from scholars and business practitioners in the past few decades. Successfully designing and providing customers with an optimal experience has become a central priority for marketing theory and practice. Customer experience plays a key role for firms in creating a sustainable competitive advantage and building good customer relationships The objective of this research is to determine the factors associated with customer retention. I presented a literature study using systematic literature review of relevant publications and as a result of this process, 19 articles are included and then examined the bibliographical references to check the validity of the inquiry and to avoid any potential omissions. I identify several variables that affect by customer retention.
Decisions to Use Telemedicine During The COVID-19 Pandemic: The Effects of Perceived Fear, Information Quality, and Trust Nindi Yulaikah; Yessy Artanti
Social Science Studies Vol. 2 No. 1 (2022): (issue-January)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (731.019 KB) | DOI: 10.47153/sss21.3142022

Abstract

The emergency COVID-19 pandemic brings anxiety in the world and has changed customer behavior especially in the decision to use technology in the health sector. Digital health care changing consumer behavior from using conventional health services to digital. Health technology, telemedicine are designed for long-distance communication between doctor and patient, which is considered to bring effectiveness and efficiency during the COVID-19 pandemic. This research aims to examine perceived fear, information quality, and trust to use telemedicine during the COVID-19 pandemic. This research focuses on Halodoc users aged 17-45 years and uses a non-probability technique sampling. Respondents for this research were collected using an online questionnaire. Data were analyzed by the multiple linear regression method. The result showed the information quality and trust had significant effects on the decision to use M-health. However, perceived fear has no significant effect on to use of M-health.
Interaksionisme Simbolik: Peran Kepemimpinan Dalam Pengambilan Keputusan Diningrum Citraningsih; Hanifah Noviandari
Social Science Studies Vol. 2 No. 1 (2022): (issue-January)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (470.297 KB) | DOI: 10.47153/sss21.3152022

Abstract

This article aims to determine the role of leadership in decision making where the role of a leader is an individual who has the ability to interact symbolically in society. This article attempts to explain the formulation of symbolic interactionism in leadership roles in decision making based on data sources from journals, books and other scientific articles. The implications of symbolic interactionism theory attached to the role of leadership in decision making are role theory and situation definition theory. Leaders act as individuals in the community who have the authority to make decisions to achieve organizational goals.

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