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Moch. Mahsun
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idarotuna@gmail.com
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idarotuna@gmail.com
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Program Study Office Adminstrative of Akademi Komunitas Teknologi Syarifuddin Lumajang Jl. Ponpes Kyai Syarifuddin Wonorejo Kedungjajang Lumajang, Indonesia Telp./Faks. (0334) 887071 e-mail : idarotuna@akts.ac.id Map Coordinate : Lat. -8.078838, Long. 113.244258
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Kab. lumajang,
Jawa timur
INDONESIA
Idarotuna : Jurnal of Administrative Science
Published by Akademi Komunitas Teknologi Syarifuddin Lumajang
ISSN : 27980111     EISSN : 27980413     DOI : https://doi.org/10.54471/idarotuna
Core Subject : Science, Social, Engineering,
Computer Science & IT Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering Social Sciences
Aims of the Journal : To provide a forum for the presentation, debate and discussion of ideas, concepts, techniques, and approaches in administrative science. To facilitate the dissemination of ideas and research work in the field of administrative science. Scope of the Journal : The journal is dedicated to serious and scholarly writings in the broad field of administrative science. The journal is a forum for both empirical and conceptual work in this field. Major Area of Interests : The journal is dedicated to serious and scholarly writings in the broad field of Administrative Science. We also welcome articles that are related to the Administrative field: Public Administration, business Adminstrative, Corporate Administration, Policy, Social Work, Environment, Organizational Behaviour, Leadership Management, Strategic Management, Human Resource Management
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 93 Documents
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Kualitas Layanan Malang City Tour dalam Meningkatkan Jumlah Wisatawan di Kota Malang Khaulatur Rizkiya; Retno Wulan Sekarsari; Didik Supriyanto
Idarotuna : Journal of Administrative Science Vol. 6 No. 2 (2025): November
Publisher : Program Study Office Adminstrative of Akademi Komunitas Teknologi Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/idarotuna.v6i2.141

Abstract

This study was conducted to examine the service quality of Malang City Tour (MACITO) in increasing the number of tourists in Malang City. MACITO is a free tourist transportation service provided by the Malang City Government as a public service innovationin the world of tourism. The service is expected to provide a pleasant travel experience while supporting the city’s image as an attractive tourist destination. This research was conducted using a qualitative, descriptive approach through data collection from interviews, observations, and document analysis.The analysis is based on the ServQual model, which measures service quality across five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The findings reveal that MACITO service quality is considered fairly good, particularly in terms of vehicle comfort, cleanliness of facilities, and staff friendliness, which create a sense of safety and convenience for tourists. Nevertheless, several challenges remain, including the online booking system that is still under improvement, and queuing facilities that are less comfortable at certain departure points. Despite these issues, tourists generally have positive perceptions of MACITO as it supports mobility and adds value to their travel experience. Therefore, this study recommends optimizing the utilization of existing fleets, accelerating the improvement of digital service systems, and enhancing the comfort of queuing facilities to further improve service quality and attract more tourists.
Strategi Branding Berbasis Kearifan Lokal dalam Pengembangan Objek Wisata Ranu Klakah Labib, Muhammad Mughni
Idarotuna : Journal of Administrative Science Vol. 6 No. 2 (2025): November
Publisher : Program Study Office Adminstrative of Akademi Komunitas Teknologi Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/idarotuna.v6i2.154

Abstract

The purpose of this study is to examine local wisdom-based branding strategies used in the growth of the Ranu Klakah tourist destination in East Java's Lumajang Province.  Despite having substantial social and cultural potential, Ranu Klakah, one of the most well-liked tourist attractions, has not been successfully included in tourism promotion strategies.  This study combines a qualitative approach with a case study methodology.  Between 2020 and 2025, data was gathered through field observations, stakeholder interviews, and promotional media documents.  The research indicates that local identity, including customs, cultural values, and folklore, is not purposefully emphasized in destination branding. The site appears generic and fails to set itself apart from other natural attractions due to the visual style of contemporary promoting materials, which frequently lacks a distinctive cultural story.  Additionally, there is still little local community involvement in the branding process and irregular stakeholder coordination.  However, there is a great chance to mix digital branding with local knowledge stories through community empowerment and training in digital content.  This study recommends a branding strategy that highlights regional cultural identity, promotes community involvement, and cultivates enduring cross-sector cooperation.  With this approach, Ranu Klakah might develop into a destination with a strong cultural legacy that is genuine, competitive, and long-lasting.
Model Perencanaan Infrastruktur Desa dalam Perspektif Pembangunan Berkelanjutan Dwi Yusrani Anugrah, Yuli; Arifah , Sa’adatu Mukarromatil; Rohman , Taufiqur
Idarotuna : Journal of Administrative Science Vol. 6 No. 2 (2025): November
Publisher : Program Study Office Adminstrative of Akademi Komunitas Teknologi Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/idarotuna.v6i2.156

Abstract

Effective village infrastructure planning requires a model that balances technical aspects with active community participation, a core principle of sustainable development. This research critically examines the infrastructure planning process in Wates Kulon Village, Ranuyoso District, Lumajang Regency, through the lens of sustainable development. While the formal procedure for formulating the Medium-Term Village Development Plan (RPJMDes) adheres to the national regulation (Permendagri No. 114/2014), this qualitative descriptive study identifies a critical flaw: a participation gap. Findings reveal that minimal community involvement in the planning and monitoring stages has led to a misalignment between the documented plans and the community's actual needs and aspirations. Consequently, the resulting infrastructure projects risk being underutilized or unsustainable. This study concludes that the existing planning model is procedurally correct but substantively deficient. It proposes a shift towards a more participatory and inclusive planning model that actively integrates community voice as a fundamental component, thereby ensuring that village infrastructure development is not only accountable but also socially sustainable and responsive to local interests.

Page 10 of 10 | Total Record : 93

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