International Journal Administration, Business & Organization
International Journal Administration Business and Organization (IJABO) is an international peer-reviewed scientific journal with open access, publishing high quality conceptual and measure development articles in the areas of management, business administration, and related disciplines. IJABO publishing interesting articles in a highly readable format in English or Indonesian (bilingual). First published in 2020 for an online version and receive original research articles and any review papers. The aims of IJABO are disseminate research results and to improve the productivity of scientific publications for worldwide audience . IJABO is published four monthly (3 issues per year) with the scope and focus of the research areas that covers a wide variety of topics in management (but not limited to): Business Administration, Organization and Behavior, Marketing, Retail, Small Business, Entrepreneurship, Human Resources, Management Finance, Public Administration, Education Administration, Public Policy, and Organization.
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<![CDATA[Work-Life Balance: Between Professionalism and Well-Being, the Role of Office Managers in Maintaining Employee Performance ]]>
<![CDATA[Putri, Chrisantia Stella Amanda]]>;
<![CDATA[Firdaus, Izza Tibta]]>;
<![CDATA[Chaniago, Harmon]]>
<![CDATA[ International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO ]]>
Publisher : <![CDATA[Asosiasi Ahli Administrasi Indonesia ]]>
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DOI: 10.61242/ijabo.25.476
<![CDATA[This study explores how office managers contribute to maintaining employees’ work-life balance to help sustain their performance. Using a descriptive qualitative approach, data were collected through interviews, observations, and documentation. The findings highlight that office managers play a key role in fostering a work environment that supports both mental well-being and productivity. Theoretically, this research supports the perspective within human resource management that work-life balance is a critical factor in employee performance. On a practical level, the insights from this study can inform organizations in designing flexible work policies, managing workloads more effectively, and enhancing managerial support. What sets this study apart is its focus on the role of office managers, an area often overlooked compared to that of senior management in bridging professional demands with employees’ personal needs. By doing so, it contributes to a contextual understanding of how middle management can help promote employee well-being in today’s evolving workplace.]]>
<![CDATA[Evaluative Study of Educational Administrative Facilities: Comparison Between Departments at Polytechnic XYZ ]]>
<![CDATA[Fawwaz, Faisa]]>;
<![CDATA[Sanjaya, Rio]]>;
<![CDATA[Chaniago, Harmon]]>
<![CDATA[ International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO ]]>
Publisher : <![CDATA[Asosiasi Ahli Administrasi Indonesia ]]>
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DOI: 10.61242/ijabo.25.478
<![CDATA[Administrative facilities and infrastructure play a vital role in supporting the smooth academic process in higher education institutions. This study aims to compare the completeness of administrative facilities and infrastructure between two departments within the same institution. A comparative method was used through direct observation of the physical conditions in both departments. The results show that Department A meets 93% of the facility indicators, while Department B meets 83%. Department A is equipped with tools such as a fax machine, microwave, and perforator, whereas Department B only has a coffee machine. In terms of infrastructure, Department A meets all indicators (100%), including restroom availability, while Department B meets 88% due to the absence of a restroom. The administrative room in Department A is more crowded and less organized because it manages seven study programs, unlike Department B, which manages only two and appears tidier. Both departments face issues with lighting and air circulation due to constantly closed windows, despite having air conditioning. This study recommends improving spatial management in Department A and adding restroom facilities in Department B. Enhancing natural lighting and ventilation is also advised to improve staff comfort and well-being. The findings highlight the existing gap in facilities between departments and serve as a valuable reference for management in planning equitable and efficient facility development in the future.]]>
<![CDATA[Pemetaan Prioritas Kerja Generasi Z: Studi Komprehensif dan Implikasi Strategis Manajemen Kantor di Era AI ]]>
<![CDATA[Syafani, Rheina Syahla]]>;
<![CDATA[Hasya, Nazwa Nur]]>;
<![CDATA[Chaniago, Harmon]]>
<![CDATA[ International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO ]]>
Publisher : <![CDATA[Asosiasi Ahli Administrasi Indonesia ]]>
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DOI: 10.61242/ijabo.25.482
<![CDATA[This study is important because understanding the work preferences of Generation Z is crucial for organizations to attract and retain young talent in the digital era. The research aims to identify the key factors influencing Generation Z’s choice of workplace and their expectations regarding a modern work environment. Employing a qualitative approach, data were collected through in-depth interviews with 12 Generation Z informants and were analyzed thematically. The findings reveal that Generation Z prioritizes financial stability through fixed salaries, flexibility in work time and location, a supportive work atmosphere, and career development opportunities. Additionally, they value the integration of technology, particularly artificial intelligence, as a means to enhance work efficiency, while emphasizing the need for a balance between technological and human roles. Collaborative leadership styles, constructive feedback, transparency, and autonomy are also among their primary expectations from management. The implications of this study suggest that management should adapt recruitment and retention strategies by offering competitive compensation, work flexibility, a positive work environment, and opportunities for personal growth to create an attractive workplace for Generation Z.]]>
<![CDATA[Perbandingan Efektivitas Ruang Kantor Terbuka dan Tertutup terhadap Produktivitas Karyawan: Studi Kasus di Kantor X ]]>
<![CDATA[Salsha Billa, Salfa]]>;
<![CDATA[Nauri, Luan]]>;
<![CDATA[Chaniago, Harmon]]>
<![CDATA[ International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO ]]>
Publisher : <![CDATA[Asosiasi Ahli Administrasi Indonesia ]]>
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DOI: 10.61242/ijabo.25.484
<![CDATA[This study compares the effectiveness of open and closed office spaces in the Office Using direct observation and in-depth interviews, the study found that open spaces encourage collaboration and communication, although they can reduce privacy and increase noise. Meanwhile, closed spaces provide greater focus and privacy, ideal for individual tasks and confidential meetings. The findings suggest that a hybrid approach combining both layouts offers the most effective solution to accommodate a variety of work needs. Theoretically, this study highlights the importance of integrating psychological and task-based considerations in workspace design. Practically, it informs organizations about the value of flexible, activity-based office layouts that align with employees’ work styles. The novelty of this study lies in its context-specific analysis that combines observational data with user experiences, offering a more holistic perspective than previous research that often focuses on one type of layout. This highlights the need for adaptable office design to support employee well-being and productivity.]]>
<![CDATA[Hubungan Antara Kepuasan Pelatihan dan Motivasi Kerja Karyawan di Unit IGD Ciputra Hospital Surabaya ]]>
<![CDATA[Efendi, Denny]]>
<![CDATA[ International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO ]]>
Publisher : <![CDATA[Asosiasi Ahli Administrasi Indonesia ]]>
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DOI: 10.61242/ijabo.25.486
<![CDATA[Training is one of the organizational efforts to enhance employee competence and work motivation. This study aims to examine the relationship between training satisfaction and work motivation among employees in the ED unit of Ciputra Hospital Surabaya. A quantitative approach with a cross-sectional design was employed. A total of 30 respondents were selected using total sampling. The instrument used was a Likert-scale questionnaire. Data were analyzed using Spearman's correlation test, as the data were not normally distributed (p < 0.05 in the Shapiro-Wilk test). The results revealed a strong and significant relationship between training satisfaction and work motivation (ρ = 0.584; p < 0.001). It can be concluded that higher training satisfaction correlates with higher work motivation. This study recommends improving training quality as part of human resource development strategies. This study provides both theoretical and practical implications. Theoretically, it supports the Two-Factor Theory of Herzberg and Self-Determination Theory by Deci and Ryan, showing that satisfaction with training can enhance intrinsic motivation. Practically, this research offers evidence for hospital HR departments to design more engaging and relevant training. The novelty of this research lies in its focus on the Emergency Department setting a high-pressure work environment rarely studied in this context within Indonesian hospitals.]]>
<![CDATA[Human Resource Needs Assessment in the Health Sector Using Workload Analysis Method: A Literature Case Study ]]>
<![CDATA[Firasghani, Muhammad Almy]]>;
<![CDATA[Rinawati, Rinawati]]>
<![CDATA[ International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO ]]>
Publisher : <![CDATA[Asosiasi Ahli Administrasi Indonesia ]]>
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DOI: 10.61242/ijabo.25.490
<![CDATA[Human resource planning is a critical element of healthcare systems, as adequate staffing directly influences service delivery and patient outcomes. The research design employed in this study is a comprehensive literature review that focuses on assessing human resource needs in the health sector through the lens of workload analysis methodologies, particularly the Health Workload Analysis Method (ABK-Kes) and the Workload Indicators of Staffing Need (WISN). Evidence from recent studies demonstrates that workload-based approaches provide more accurate estimations of staffing requirements compared to conventional methods, thereby improving operational efficiency, enhancing service quality, and supporting strategic workforce planning. The integration of technology in human resource management further contributes to optimizing staff allocation and addressing workforce shortages. Overall, the findings underscore the importance of adopting robust analytical methods to strengthen evidence-based decision-making, promote sustainability, and provide actionable insights for policymakers and healthcare administrators in developing effective staffing strategies.]]>
<![CDATA[Implementation of Talent Management in the Healthcare Sector (Hospital) ]]>
<![CDATA[Sativa, Orieza]]>;
<![CDATA[Rinawati, Rinawati]]>
<![CDATA[ International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO ]]>
Publisher : <![CDATA[Asosiasi Ahli Administrasi Indonesia ]]>
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DOI: 10.61242/ijabo.25.491
<![CDATA[This research discusses the application of talent management strategies in the health sector, especially hospitals, in order to improve organizational performance and service quality. Using a qualitative approach through a literature review, this research examines various national and international sources. The results showed that talent management plays an important role in improving employee engagement, clinical competence, and service efficiency. Key components of this strategy include competency-based recruitment, structured career development, and strategic retention mechanisms. However, challenges remain, such as unobjective selection systems and a lack of incentives for top talent. This research recommends the implementation of data-driven systems, standard operating procedures, and the cultivation of a fair and merit-based work culture. Overall, integrated talent management can support the sustainable development of Human Resources and strengthen the hospital's competitiveness in the face of global challenges and technological advancements.]]>
<![CDATA[Human Resource Management and Employee Experience on Implementing a Novel Teleconsultation Service at a Small Private General Practice Clinic in Bali, Indonesia: A Qualitative Study ]]>
<![CDATA[Gustina, Ni Luh Zallila]]>;
<![CDATA[Rinawati, Rinawati]]>;
<![CDATA[Wirawan, Gede Benny Setia]]>
<![CDATA[ International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO ]]>
Publisher : <![CDATA[Asosiasi Ahli Administrasi Indonesia ]]>
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DOI: 10.61242/ijabo.25.493
<![CDATA[This qualitative study explores the perceptions of clinic staff regarding their experiences with teleconsultation services and the human resource management (HRM) aspects involved in implementing such services in a small general practice (GP) clinic in Bali, Indonesia. The clinic operates a unique model where nurses manage patient care during morning shifts with remote physician support via teleconsultation. Data were collected through an online long-form survey completed by nine current and former staff members, including nurses and physicians. Thematic analysis revealed that teleconsultation was widely perceived as improving efficiency and accessibility of care. However, participants also reported challenges such as communication gaps, technical limitations, and diagnostic constraints. All respondents emphasized the need for structured training, adequate infrastructure, and clear communication protocols. While most participants expressed satisfaction with the service, this was closely linked to the availability of support and the nature of patient interaction. The findings underscore the importance of comprehensive HRM strategies that address both technical and interpersonal dimensions to ensure the sustainability and effectiveness of teleconsultation services in small clinical settings]]>
<![CDATA[Consumer Anxiety Management Strategies on Purchasing Decision Making Against the Impact of Digital Advertising In the E-Commerce Era ]]>
<![CDATA[Rundika Pratiwi, Endah]]>
<![CDATA[ International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO ]]>
Publisher : <![CDATA[Asosiasi Ahli Administrasi Indonesia ]]>
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DOI: 10.61242/ijabo.25.494
<![CDATA[The e-commerce era has fuelled the rise of persuasive and aggressive digital advertising, influencing the way consumers make purchasing decisions. This study aims to identify the strategies used to manage anxiety triggered by exposure to digital advertising. A qualitative approach was used with data collection techniques through in-depth interviews and focus group discussions with six informants who actively shop on e-commerce platforms. The results show that consumers experience various forms of anxiety, such as fear of running out of products, regret for not buying immediately, and social pressure due to the Fear of Missing Out (FOMO) phenomenon. The main cause of anxiety comes from digital advertising elements such as time countdowns, limited stock, celebrity testimonials, and bulk purchase notifications. To manage anxiety, consumers use active, interactive, and passive strategies. The conclusion is that emotional control and awareness are very important in dealing with psychological distress caused by online advertising. The theoretical implications of this research enrich the application of Uncertainty Reduction Theory in the context of digital consumer behaviour, particularly in understanding active, interactive, and passive strategies as a form of uncertainty management accompanied by emotional anxiety. Practically, the findings provide insights for e-commerce industry players and advertisers to be wiser in designing advertising communication strategies by considering the psychological impact on consumers.]]>
<![CDATA[Analysis of the Implementation of Financial Management Patterns of Regional Public Service Agencies (PPK-BLUD) at Tanjungsari Health Center ]]>
<![CDATA[Balishna, Mega]]>;
<![CDATA[Andriani, Rian]]>;
<![CDATA[Efawati, Yen]]>
<![CDATA[ International Journal Administration, Business & Organization Vol 6 No 2 (2025): IJABO ]]>
Publisher : <![CDATA[Asosiasi Ahli Administrasi Indonesia ]]>
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DOI: 10.61242/ijabo.25.497
<![CDATA[The implementation of the Regional Public Service Agency Financial Management Pattern 'Pola Pengelolaan Keuangan Badan Layanan Umum Daerah' (hereinafter referred to as PPK-BLUD) at the Puskesmas Tanjungsari demonstrates significant results in enhancing the quality of health services and financial management. This paper aims to analyze the implementation of PPK-BLUD based on Merilee Grindle's policy implementation theory; which highlights the relationship between policy content; and implementation context. The writing method used is a qualitative approach with data collection techniques including observation; interviews; and document reviews. The results of the study indicate that the autonomy provided through PPK-BLUD enables the Puskesmas Tanjungsari to manage its budget more flexibly; enhance financial transparency through the application of a digital economic system; and implement service innovations such as an electronic queuing system and QRIS payments. The success of the implementation is supported by oversight from the Health Office and community participation through discussion forums such as the Self-Awareness Survey (SMD) and Village Community Deliberation (MMD). However, challenges remain regarding employee commitment and coordination between teams that still need improvement. In conclusion, the implementation of PPK-BLUD at the Puskesmas Tanjungsari has succeeded in enhancing the efficiency of financial management; the quality of health services; and financial independence. This success can serve as a model for other Community Health Centers in implementing similar policies to improve health services in the region.]]>
