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International Journal of Tourism and Hospitality in Asia Pasific

IJTHAP
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Published by AIBPM Publisher

ISSN : 26858800 EISSN : 26547945 DOI : https://doi.org/10.32535/

Core Subject : Humanities,

Humanities

IJTHAP aims to enhance theoretical development in the field of hospitality and tourism. In order to promote those innovations and fresh ideas, the journal alsso accepts conceptual research, book review, as well as essays of experience belongs to hospitality practitioners. The mission of IJTHAP is to publish scholarly empirical and theoretical research articles, offering authors and readers alike a combination of academic rigor as well as professional development. We also strive to develop a community composed of professionals and experts from anywhere around the globe.

Arjuna Subject : Umum - Umum

Articles 10 Documents

Search results for , issue "Vol 3, No 3 (2020): October 2020" : 10 Documents clear

Factors Affecting Environmental Performance: A Study of IKEA Alrubah, Sarah Abduallah; Alsubaie, Lulwa Khalied; Quttainah, Majdi Anwar; Pal, Monika; Pandey, Rudresh; Shamiliy, Thiagarajan A/P; Kee, Daisy Mui Hung; Ling, Lee Kuong; Nadirah, Nour Aliaa; Aishan, Norfathu
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): October 2020
Publisher : AIBPM Publisher

IKEA is a Swedish multinational group that provides home services and sells ready-to-assemble furniture, kitchen appliances, and home accessories. Several factors can emphasize the success of a company such as brand loyalty, the company's status, and the products and services. These success factors give various benefits to customers and to the company itself. The purpose of this proposal is to examine the success factor of IKEA in terms of environmental performance aspect. This case picked will be mainly in Asia. The study used secondary data to collect data from the Internet which are journals and articles from the IKEA branches in Malaysia. Also, we want to know how IKEA provides strategic approaches to improve the company.

OYO Rooms: Their Hospitality and Customer Satisfaction Sharma, Shobha; Nidhi, Nidhi; Pathak, Smita; Pandey, Rudresh; Tianen, Wang; Hung, Daisy Kee Mui; XiaoLin, Huang; Xuan, Wang Ying; Rana, Virat; Naresh, Prudhvi; P.V, Ranjith
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): October 2020
Publisher : AIBPM Publisher

The study is being done on the problems faced by the hospitality and tourism industries. Their growth and development. But here the research is done specifically in respect to OYO. The objective here is to tell the growth story of OYO room in the most objective way possible as a "situation case". One of the efforts has been to provide a body of information of sufficient size to analyse the reasons for the current success of OYO room in particular and the emerging Indian business model of innovative use of technology and marketing principles. The case presents the successful story of the entrepreneur Ritesh Aggarwal, about how he used the idea of hospitality and hotels that generated a significant investment in this segment. The government is in action is focusing on "Make in India", which means that entrepreneurs like Ritesh Aggarwal will be encouraged and supported. It is necessary to create a comfort zone for the young minds so that they can become successful businessmen, leading to the economic growth of the country. So, this Project Report is being prepared by researching the problems faced by the OYO regarding its hospitality and customer satisfaction and its marketing. There are some particular solutions that are recognized by our team for the respective problems which will be useful for the hospitality and tourism industries to overcome certain problems. These solutions will open the doors for the industries that are going to be in this field referring the past data analysis of OYO which is studied and prepared by our team in this Research Project.

The Influence of Brand Equity and Brand Trust on E-Commerce Consumer’s Loyalty (Zalora Consumer Research) Putra, Dennis Mahendra; Sin, Liem Gai
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): October 2020
Publisher : AIBPM Publisher

This research aims to analyze the influence of brand equity and brand trust on e-commerce consumer’s loyalty. This research is also titled as hypothesis test research which undertaken test on hypothesis with Zalora’s consumer in Malang city as a source of this research. Data analysis method used multiple linear regressions with variable t and variable t. The result shows that brand equity and brand trust have an influence on Zalora’s consumer loyalty. It indicates that the increasing of brand trust followed by increasing of consumer’s loyalty.

Customer Satisfaction Towards Service Quality: A Study of Malindo Air Maisarah, Nabilah; Kee, Daisy Mui Hung; Syakirah, Nurul; Hanif, Mohd Azri; Bella, Arti; Pandey, Rudresh; Almuhaini, Rashed Fahad; Quttainah, Majdi Anwar
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): October 2020
Publisher : AIBPM Publisher

In any business, customers are the main sources that contribute to revenue and keep the business going on, year by year passes. People may think that the aviation industry is one of the highest costs in transportation, but if compared to the services and benefits offered, it should be considered as worth money paid. The discussion throughout the paper focuses on passengers’ satisfaction with the service quality provided by Malindo Air. To collect the data on customer satisfaction, a survey on Malindo Air was conducted. The results of the findings demonstrated that service quality is critical to maintaining the passengers' satisfaction.

The Impact of The Sustainability Report on The Performance of Maqashid Sharia Islamic Commercial Banks in Indonesia Arini, Arini; Maharani, Satia Nur; Juliardi, Dodik
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): October 2020
Publisher : AIBPM Publisher

This study examines the effect of sustainability reports on the performance of maqashid sharia in Islamic banks. The sample of this research is Islamic commercial banks in Indonesia for the period 2014-2018. The sustainability report is measured by the standard score of the GRI 4 sustainability report and the performance of Islamic banks is measured using maqashid sharia with 3 perspectives, namely education, justice and welfare. The method used is panel data regression with 3 research models. The results of the analysis of model 1 show that the sustainability report has a significant negative effect on the performance of maqashid sharia from an education perspective. In model 2, the results show that the sustainability report does not have a significant effect on the performance of maqashid syariah justice perspective. Model 3 shows the results that the sustainability report does not have a significant effect on the performance of maqashid syariah from the welfare perspective.

Model Design of Influence of Service Quality on Customer Satisfaction in Regional General Hospitals in Gorontalo Province Machmud, Rizan; Wolok, Tineke
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): October 2020
Publisher : AIBPM Publisher

This study aims to determine the model design of influence of service quality on customer satisfaction at Regional General Hospitals (RSUD) in Gorontalo Province. This research believes that the quality of service remains the biggest problem demanding a pattern of services to increase customer satisfaction hindering the government-owned hospital to compete with other private hospitals. This study uses AHP analysis to formulate the interest weights of various factors as the basis for the formulation of the design model, and SWOT analysis to formulate strategies by considering the importance of those factors grouped into strength (S), weakness (W), opportunities (O), and threats (T). While, the results of AHP analysis were used as the basis for each factor weighting. This study findings conclude that model design of the influence of service quality on patient satisfaction at Regional General Hospitals (RSUD) in Gorontalo Province indicating higher weight, sequentially, on assurance, tangibility, empathy, reliability, and responsiveness. Those all, undoubtedly, are essential aspects to cover as the hospitals deliberately attempt to gain patient's satisfaction. The SWOT analysis highlights that, in addition to its affordable costs and cleanliness, the hospitals were excellent as the doctors and nurses were outwardly appealing, quick-responding, kind-hearted, and communicative. The hospital weakness lies on its lack of cutlery’s cleanliness standards, unkempt inpatient rooms, nurse-doctor's sluggish coordination, ignorance, specialist unavailability, and doctors’ and nurses' incompetence. Externally, the hospital could highly grasp ample opportunities. The hospitals are referral hospitals for small communities. Their good reputation leads the public to put their trust as the population remains exponentially growing. In addition to pharmacy, the hospitals are formally accredited allowing their quality service enhancement. However, the hospitals should consider other private hospitals, customer dissatisfaction, and science and technology development as threats to their sustainable excellent service.

Management of Social Culture Development of Community Village Bobanehena Tourism, North Halmahera District Nurlaila, Nurlaila
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): October 2020
Publisher : AIBPM Publisher

Tourism Village is a place that has certain characteristics and values that can be a special attraction for tourists with an interest in rural life. This shows that the main attraction of a tourist village is the unique life of the villagers and cannot be found in urban areas, for example showing the unique socio-cultural characteristics of the community. The purpose of this research is to find out that there is a socio-cultural development of the Bobanehena village community in advancing the tourism village. By using descriptive qualitative analysis methods can provide an objective picture of the actual state of the object being investigated. The results obtained are that the community's isorganization and perception of tourists are still weak, so that it affects the support and participation of the community in promoting tourism villages. The community does not yet understand the support that must be given in the progress and development of the Bobanehena tourism village.

Does Motivation Improve Employees Job Performance? A Case of Absolute Hotel Services Ali, Ahmad Amer Aafis Mohamed; Kee, Daisy Mui Hung; Singh, Abhishek; Pandey, Rudresh; Alhamlan, Hadeel; Ahmad, Khadija Mohammad; Quttainah, Majdi Anwar; Siw, Ming Yuen; Ong, Rui Suen; Narayanan, Yashwiny
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): October 2020
Publisher : AIBPM Publisher

The present study intends to examine the relationship between motivation and employees job performance in the context of hotel industry. The study chooses Absolute Hotel Services, which is one of the fastest-growing hospitality and tourism companies located on the Asian continent to specialize in hotel management, consultancy, sales and marketing among other services. The company is also affiliated to Absolute Golf Services which offers golf and event management for both public and private golf clubs. Employees morale is one of the key elements to success for a business organization. Employees morale directly affects their job quality and performance. Therefore, it is vital to motivate employees to keep them in good morale. This research also studies key factors that affect motivation.

Tourism Sector Development Strategy in North Maluku: A Case Study of Tidore Islands Runtunuwu, Prince Charles Heston
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): October 2020
Publisher : AIBPM Publisher

Tourism is one of the important things for a country, with tourism, a country or more specifically the Regional Government where the tourist object is located, receives income from the income of each tourist attraction. This study aims to identify and determine tourism objects that need to get a priority scale as a leading tourism to be developed; how the strategies that need to be formulated in the context of developing tourist objects in the City of Tidore Islands. The number of research samples was 70 people. The test tools used are analysis weighted product, simple linear regression, SWOT analysis. The results showed that: (1) the leading tourist attraction in the City of Tidore Archipelago is the Kie Kedaton Kie tourist attraction in the Tidore Sultanate, which is ranked 1; (2) service quality on visitor satisfaction shows that the level of service quality has a significant effect of 73.3% on visitor satisfaction at the Kie Kedaton Kie Sultanate of Tidore; (3) The strategy for developing the leading tourism objects in the City of Tidore Islands is as follows: (i). Improve the quality and quantity of human resources (HR) so that managers of tourist attractions are more optimal, (ii). Development of supporting facilities to build vacant land, which is governed by policies and development of investment marketing and tourism marketing, (iii). Collaborating with third parties (private) or community self-help parties, (iv). Increased promotion through print media and tourism social media in its development so as to attract investors, (v). Increasing the improvement of the development concept development program by following the era of globalization without reducing its historical value to attract visitors so that they are ready to face competition between tourist objects, (vi) Accelerating building activities that have been designed considering the approaching year-end and holiday period (vii) Increasing the quality of the workforce professionals in the management of tourist objects so as to reduce environmental damage due to arbitrary developments.

AirAsia’s Efforts in Maintaining Good Workplace Environment for its Employees During Covid-19 Irdina, Irdina; Kee, Daisy Mui Hung; Reddy, Vasunthra; Izzati, Zafirah; Sri, Kamini; Perez, Manuela Granda; Restrepo, Camilo Alberto Perez; Lopez, Carolina Ardila; Das, Akash; Malhotra, Kunal; Pandey, Rudresh
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): October 2020
Publisher : AIBPM Publisher

This study aims to examine the relationship between the workplace environment and employees’ satisfaction; to what extent can the workplace environment affect job satisfaction? The study used past research and interviewing an employee on job satisfaction and so was able to come up with reliable conclusions. The results showed a positive and strong correlation between workplace environment and job satisfaction. This study enhances the understanding of job satisfaction which can be used by managers to create a better workplace environment and boost employee performances.

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Reviewer

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Contact Name
Ira Kristiana

Contact Email
journal.ijthap@gmail.com

Phone
+62341366222

Journal Mail Official
journal.ijthap@gmail.com

Editorial Address
Jl. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia

Location
Kab. malang,

Jawa timur

INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Ira Kristiana

Contact Email journal.ijthap@gmail.com

Phone +62341366222

Journal Mail Official journal.ijthap@gmail.com

Editorial Address Jl. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia

Location Kab. malang, Jawa timur INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Ira Kristiana

Contact Email
journal.ijthap@gmail.com

Phone
+62341366222

Journal Mail Official
journal.ijthap@gmail.com

Editorial Address
Jl. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia

Location
Kab. malang,

Jawa timur

INDONESIA