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Business Management
Published by Lembaga Penelitian dan Pendidikan Mandala
ISSN : 28288203     EISSN : 28287606     DOI : http://dx.doi.org/10.58258/bisnis.v1i2.3273
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Manajemen Bisnis diterbitkan oleh Lembaga Penelitian dan Pendidikan (LPP) Mandala. Artikel berupa tulisan yang diterbitkan versi cetak dan online secara berkala pada bulan Februari dan Agustus di bidang Ilmu Manajemen dan Bisnis. Penerbitan ini memuat tulisan bersifat ilmiah dalam bentuk hasil penelitian, kajian teori dan aplikasi teori, gagasan konseptual, resensi buku baru, Bibliografi dan tulisan dari Akademisi maupun Praktisi.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 230 Documents
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Digital-Based Public Service Innovation from the Perspective of Public Sector Financial Management Panji Rizki Kurniawan
Business Management Vol. 5 No. 2 (2026): Business Management Mei
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rsx21162

Abstract

Digital transformation in the public sector has created significant opportunities to reform the way governments deliver services to society while simultaneously managing public finances. This study aims to analyze how digital-based public service innovation interacts with public sector financial management practices in Indonesia. Using a qualitative approach through a systematic literature review, this research integrates various theories and recent empirical findings related to e-government, digital financial governance, and New Public Management. The findings indicate that the digitalization of public services, implemented through platforms such as SIPD, SAKTI, SPAN, and various other e-government applications, significantly improves spending efficiency, budget transparency, accountability in public fund management, and the quality of public services. Nevertheless, the study also identifies several critical barriers that hinder the optimization of this transformation, including disparities in digital infrastructure across regions, low human resource competencies, fragmentation of information systems, and weak cybersecurity regulations. The integration model constructed in this study offers an analytical framework for understanding the relationship between digital service innovation and accountable financial management, with concrete policy implications for bureaucratic reform in Indonesia. 
The Effect of Raw Material Quality and Production Process on Product Quality of Women’s Leather Shoes and Sandals at CV. Terang Benderang (Cekhas) Tafip Wahyudi
Business Management Vol. 5 No. 2 (2026): Business Management Mei
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/w0c6at68

Abstract

Penelitian ini bertujuan untuk menguji pengaruh kualitas bahan baku dan proses produksi terhadap kualitas produk sepatu dan sandal kulit wanita di CV. Terang Benderang (Cekhas). Kualitas produk merupakan faktor penting dalam menjaga daya saing, terutama di industri fashion dan alas kaki kulit. Perusahaan perlu memastikan bahwa bahan baku yang digunakan memenuhi standar yang dibutuhkan dan proses produksi dilakukan secara efektif untuk menghasilkan produk berkualitas tinggi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode deskriptif dan verifikasi. Populasi dalam penelitian ini terdiri dari 40 karyawan produksi di CV. Terang Benderang (Cekhas), dan seluruh anggota populasi digunakan sebagai responden. Data dikumpulkan melalui kuesioner menggunakan skala Likert dan dianalisis menggunakan analisis deskriptif dan analisis jalur dengan SPSS. Hasil penelitian menunjukkan bahwa kualitas bahan baku dikategorikan cukup baik dengan skor 66,75%, proses produksi dikategorikan cukup baik dengan skor 67,15%, dan kualitas produk dikategorikan cukup baik dengan skor 67,90%. Uji validitas dan reliabilitas menunjukkan bahwa semua instrumen penelitian valid dan reliabel. Hasil analisis jalur menunjukkan bahwa kualitas bahan baku berpengaruh positif terhadap kualitas produk dengan koefisien jalur 0,441, sedangkan proses produksi berpengaruh positif terhadap kualitas produk dengan koefisien jalur 0,358. Koefisien determinasi menunjukkan nilai R Kuadrat sebesar 0,580, yang mengindikasikan bahwa kualitas bahan baku dan proses produksi berkontribusi 58% terhadap kualitas produk, sedangkan sisanya 42% dipengaruhi oleh faktor lain di luar penelitian ini. Temuan ini menunjukkan bahwa peningkatan kualitas bahan baku dan optimalisasi proses produksi merupakan strategi penting untuk meningkatkan kualitas produk di CV. Terang Benderang (Cekhas).
The Impact Of Workload, Leadership, And Non-Physical Work Envirement On Turnover Intention Among Expedition Couriers. Lilik Yulistya Dewi
Business Management Vol. 5 No. 2 (2026): Business Management Mei
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/1k9bt917

Abstract

This study aims to determine the effect of workload, leadership, and non-physical work environment on turnover intention among couriers, both partially and simultaneously. The type of research used in this study is quantitative with the application of SPSS Version 25. The research sample consisted of 37 employees in the courier section of an expedition company. The data collection technique used in this study was a questionnaire. The results of this study indicate that workload does not affect turnover intention, leadership affects turnover intention, and the non-physical work environment affects turnover intention. The variables of workload, leadership, and non-physical work environment have contributed 71.4% to turnover intention, although 28.6% of the influence comes from other factors not included in this study.
The Effect of Organizational culture and Auditor competence on Auditor performance Yanuar Tiar Megantara; Nur Zeina Maya Sari; Dian Widyantini
Business Management Vol. 5 No. 2 (2026): Business Management Mei
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/bjxxw810

Abstract

This study aims to examine the influence of organizational culture and auditor competence on auditor performance at the Bandung City Regional Inspectorate. The data used are primary data in the form of questionnaires distributed to auditors at the Bandung City Regional Inspectorate. The method used in this study is descriptive and verification methods. The population in this study were auditors at the Bandung City Regional Inspectorate. A sample of 33 respondents was taken. The type of data used in this study is primary data. This study aims to determine the influence of organizational culture and auditor competence on auditor performance at the Bandung City Regional Inspectorate. This study was conducted using observation, interview, and questionnaire data collection techniques on employees of the Bandung City Regional Inspectorate processed using SEM-PLS. The results of this study are expected to be a solution to solve problems regarding employee performance at the Bandung City Inspectorate. The results of this study indicate that organizational culture and auditor competence have a positive and significant effect on auditor performance.
Women's Contribution to the Development of Woven Fabric Crafts in Pringgasela Tourism Village, East Lombok Yuniati Yuniati; Salman Alam
Business Management Vol. 5 No. 2 (2026): Business Management Mei
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/5q6zy381

Abstract

Women play a central role in sustaining the woven textile craft industry, encompassing the production process, preservation of traditional motifs and natural dyes, as well as the development of woven fabric-based derivative products. This study aims to examine women's contributions to the development of woven textile crafts in Pringgasela Village, East Lombok. This research employs an exploratory qualitative approach, with data collected through Focus Group Discussions (FGD) and in depth interviews involving multiple stakeholders, including representatives of the East Lombok Regional Tourism Office, the Village Head of Pringgasela, the Chair of the Tourism Awareness Group (Pokdarwis), weavers, entrepreneurs, and community empowerment institutions. The findings reveal that women's contributions encompass: (1) the preservation of weaving traditions as a cultural attraction through dedicated weaving galleries; (2) institutional partnerships with Bank Indonesia through empowerment and capacity building programs; (3) active participation in the Alunan Budaya Festival as a medium of cultural education for younger generations; and (4) the utilization of digital platforms as a marketing channel for woven textile products. Nevertheless, the Pringgasela weaving industry continues to face several challenges, including limited market reach, insufficient regeneration of young artisans, and low adoption of digital technology among senior weavers. Holistic strengthening of empowerment strategies is therefore essential to ensuring the sustainability of the weaving industry alongside the preservation of local cultural heritage.
Building an Inclusive Economic Ecosystem: Integration of Bumdes and Msme Programs in North Lombok Muhammad Mahfuz
Business Management Vol. 5 No. 2 (2026): Business Management Mei
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/t1w13w50

Abstract

This research aims to analyze the integration model of Village-Owned Enterprises (BUMDes) and Micro, Small and Medium Enterprises (MSMEs/UMKM) in building an inclusive economic ecosystem in North Lombok Regency. The research uses a qualitative approach with a case study design in three villages with active BUMDes: Jenggala Village, Santong Village, and Batu Tojah Village. Analysis used Miles and Huberman’s interactive model with data triangulation. Results show that: (1) BUMDes plays a strategic role in strengthening MSMEs through capital facilitation, marketing support, and human resource capacity building; (2) three effective integration models have emerged: the direct partnership model, the product clustering model, and the village digital economy model; and (3) key enabling factors include transparent governance, community participation, and regional government support, while main obstacles are limited human resources and suboptimal financial information systems.
Storytelling as an Opening Communication Strategy: Exploring Speech Patterns in TEDx Talks Deki Zulkarnaen; Adelowo Shamsudeen Opeyemi
Business Management Vol. 5 No. 2 (2026): Business Management Mei
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/35s6j325

Abstract

In contemporary public speaking, storytelling has become an influential communication strategy for attracting audience attention and enhancing message delivery. TEDx Talks, recognized globally for their engaging and inspirational presentations, frequently employ storytelling techniques in the opening sections of speeches to establish emotional connection and conceptual framing. This study explores how storytelling functions as an opening communication strategy in TEDx Talks. Using a qualitative content analysis approach, the research examines selected TEDx speeches to identify narrative structures, rhetorical patterns, and audience-oriented communication strategies embedded in speech openings. The findings reveal that storytelling in TEDx openings serves multiple functions, including building speaker credibility, stimulating emotional engagement, simplifying complex ideas, and creating audience curiosity. Furthermore, personal narratives and experiential anecdotes were found to be the most dominant storytelling forms used by speakers. This study contributes to communication studies by highlighting storytelling as a strategic rhetorical device in conventional or digital public speaking contexts and emphasizing its role in shaping audience engagement and persuasive communication
The Influence of Servant Leadership and Its Impact on Organizational Citizenship Behavior (OCB) Lecturers at the Lombok Business Academy Muhammad Azim; Moh. Salman Alfarisi; I Putu Buda Yasa; Aprilla Sinta Uli; Ni Kadek Wahyuni Merta Sari
Business Management Vol. 5 No. 2 (2026): Business Management Mei
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/71ytzf38

Abstract

This study aims to examine the influence of servant leadership on the Organizational Citizenship Behavior (OCB) of lecturers at the Lombok Business Academy. Servant leadership is considered an important leadership style in higher education because it emphasizes service, empathy, empowerment, support, and the development of subordinates. Meanwhile, OCB refers to voluntary behavior beyond formal duties that contributes to organizational effectiveness. This research employed a quantitative approach with a causal associative design. The population consisted of all active lecturers at the Lombok Business Academy, and the sampling technique used was saturated sampling. Data were collected through questionnaires using a Likert scale, supported by observation and documentation. The data were analyzed using SPSS through validity testing, reliability testing, classical assumption testing, simple linear regression analysis, t-test, and coefficient of determination. The results indicate that servant leadership has a positive and significant effect on lecturers’ Organizational Citizenship Behavior. The regression coefficient shows that an increase in servant leadership is followed by an increase in lecturers’ OCB. Therefore, the implementation of servant leadership should be continuously strengthened to create a supportive, harmonious, and productive academic work environment at the Lombok Business Academy. 
The Impact of E-WOM (Electronic Word of Mouth) on Purchase Decisions on the Shopee Platform Reni Silvia Yuli Safitri
Business Management Vol. 5 No. 2 (2026): Business Management Mei
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/216sqh24

Abstract

The growth of digital business in today’s era influences consumer behavior, particularly when it comes to making decisions about purchasing or consuming a product; trust in Electronic Word of Mouth (e-WOM) has become a key factor in helping consumers make the right decisions regarding product consumption.  This study aims to analyze the influence of E-WOM (Electronic Word of Mouth) on purchasing decisions on the Shopee platform. The study employs a qualitative research method and uses literature review as the data collection technique. The results indicate that E-WOM influences purchasing decisions and can reduce purchasing risk by helping consumers mitigate the risk of product defects or evaluate product quality before making an online purchase.
Effectiveness of Smart City Policy Implementation in Improving the Quality of Public Services: Case Study in Denpasar City I Wayan Sugiartana; Ni Made Citra Angreni; Aditya Manggala RS; Ni Made Puriati; Nengah Merta
Business Management Vol. 5 No. 2 (2026): Business Management Mei
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/94wb9r38

Abstract

This study aims to evaluate the effectiveness of the implementation of smart city policies in improving public service quality in Denpasar. As a city that has adopted digital technology to enhance efficiency and sustainability, Denpasar focuses on utilizing the Internet of Things (IoT), digital twins, and digital platforms to improve public services. This research uses a descriptive qualitative approach with in-depth interviews and literature review to explore the perspectives of various stakeholders, both from the government and the community. The results show that although the smart city policy has had a positive impact on service efficiency in several sectors such as transportation and waste management, its implementation is still hindered by infrastructure issues, digital literacy among the public, and inter-sectoral coordination. Some of the main challenges faced include limited internet access and concerns over data security. This study recommends that the Denpasar government improve technology infrastructure, strengthen public digital literacy, and enhance cross-sector collaboration to maximize the potential of smart cities in improving public service quality.

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