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Sugeng Santoso
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Departement Industrial Engineering University of Muhammadiyah Malang Jl. Tlogomas No 246 Malang
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INDONESIA
Jurnal Teknik Industri
Published by Universitas Muhammadiyah Malang
ISSN : 19781431     EISSN : 25274112     DOI : -
Core Subject : Economy, Science, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering
Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinity graphic ang getting a benchmarking for it is competition. From the result analysis can be showed that main attribute for patience is a accuracy. And from House Of Quality can be found that getting a periodic meeting to evaluate this hospital and also increase a service can be made 20 concept
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 717 Documents
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Selection of Material Handling Equipment using the AHP and MOORA Sule I Satoglu; İbrahim Türkekul
Jurnal Teknik Industri Vol. 22 No. 1 (2021): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (522.325 KB) | DOI: 10.22219/JTIUMM.Vol22.No1.113-124

Abstract

Choosing the best Material Handling Equipment (MHE) is an aspect that needs to be considered in the industrial sector because the amount of capital involved in the procurement process is very large. Many substantial factors influence the MHE selection process. One popular approach was chosen to resolve the MHE selection issue. The concept of Multi-Criteria Decision Making (MCDM) is popularly used because it can solve and handle conflicting components in the MHE selection process. This study proposes the Analytical Hierarchy Process (AHP) and Multi-Objective Optimization on the Basis of Ratio Analysis (MOORA) procedures in MHE selection. AHP is proposed to weigh the MHE selection criteria. MOORA is proposed to compute the rankings of the MHE alternatives. Case studies are applied to this problem. The results show that the cost criterion gives the greatest weight in selecting MHE. Other than that, Of the five selected MHE alternatives, Hand Pallet Truck is the MHE that has the best rating.
Completion of FCVRP using Hybrid Particle Swarm Optimization Algorithm Muhammad Ali; Baiq Nurul Izzah Farida
Jurnal Teknik Industri Vol. 22 No. 1 (2021): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (463.914 KB) | DOI: 10.22219/JTIUMM.Vol22.No1.98-112

Abstract

The issue of green logistics has received full attention from the government and business people. It is closely related to the increase in Green House Gas (GHG) by transportation activities in the logistics sector. Controlling fuel consumption in transportation activities is fundamental in dealing with GHG. Therefore, the Fuel Consumption Vehicle Routing Problem (FCVRP) is proposed as a solution model in optimizing fuel consumption in the logistics sector. This study aims to develop a Hybrid Particle Swarm Optimization (HPSO) algorithm to solve the FCVRP problem. The proposed algorithm is the development of the PSO algorithm with local procedures search. Several experiments were carried out to determine the HPSO parameter's effect on minimizing fuel consumption in the FCVRP. The experiment results show that increasing the population and iteration parameters can produce minimum fuel consumption. Furthermore, the smaller the total fuel consumption produced when the kilometers per liter (KPL) high.
Measurement of Customer Perceptions of Logistics Service Quality Babatunde Enitan Ogunnowo; Salami Suberu Sule
Jurnal Teknik Industri Vol. 22 No. 1 (2021): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (453.179 KB) | DOI: 10.22219/JTIUMM.Vol22.No1.43-56

Abstract

Currently, logistics service providers experience a high increase in activity. It makes logistics service providers compete with each other in service quality. To be able to compete, logistics service providers need to measure customer perceptions on logistics service satisfaction. The results of measuring customer perceptions can be used to improve the quality of logistics services. This study attempted to measure customer perceptions of third-party logistics (3PL) service users by considering competitor performance factors. This study integrated the Customer Satisfaction Index (CSI) method and the Competitive Zone of Tolerance based Importance Performance Analysis (CZIPA) method to measure customer perceptions and determine the priority attributes for improvement account competitors' performance factors. Based on the research, the CSI method was proven to measure customer perceptions of 3PL service users. CZIPA can determine the attributes that were prioritized for improvement based on the performance of competitors.
Integration of Rough SWARA and COPRAS in the Performance Evaluation of Third-Party Logistics Providers Elya Rosiana; Annisa Kesy Garside; Ikhlasul Amallynda
Jurnal Teknik Industri Vol. 22 No. 1 (2021): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (483.133 KB) | DOI: 10.22219/JTIUMM.Vol22.No1.31-42

Abstract

Currently, the use of logistics service providers in companies has become a decision chosen by several companies. Companies use Third Party Logistics (3PL) to focus more on other essential activities in the company. Evaluating the performance of a 3PL provider is an essential process in determining performance of a 3PL provider. A wrong evaluation process could lead to company’s loss. The main objective of this study was to propose a 3PL performance appraisal procedure. This study integrated the Rough method Step-wise Weight Assessment Ratio Analysis (SWARA) and the Complex Proportional Assessment Method (COPRAS) to assess the performance of 3PL providers. The SWARA Rough method was used to assess the ranking of the criteria. The results of the Rough SWARA ranking were utilized by the COPRAS method to assess supplier performance. A case study was conducted in an animal feed production company in Indonesia. The results showed that there were criteria for product safety; on-time delivery, responsiveness, and flexibility with the greatest weight among the 16 criteria used.
Risk Mitigation Via Integrating House of Risk and Probability Impact Matrix in Halal Food Supply Chain Fitra Lestari; Ahmad Mas’ari; Silfia Meilani; Irsan Nuari Riandika; Abu Bakar Abdul Hamid
Jurnal Teknik Industri Vol. 22 No. 2 (2021): August
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol22.No2.138-154

Abstract

One of the food industry challenges is how to identify sources of risk by considering the halal concept. This study aimed to identify risks and determine risk handling priorities in the supply chain strategy of halal food.  This research offered integration of the house of risk and the probability impact matrix to manage risk mitigation in the halal food industry. A case study in the halal food industry was applied in Indonesia based on  Supply Chain Operations Reference (SCOR). This study identified 27 risk events and 31 risk agents through 2 phases. Result research showed that employees who did not have special skills (A20) had the highest risk. Moreover, reward and punishment to employees (PA16) was the best proactive action for making effective improvements. The implication of this research is to provide recommendations to management in mitigating risks in the halal food industry.
A Three-Echelon Dual-Channel Supply Chain Model with Learning Effect Under the Return Policy Sujata Saha
Jurnal Teknik Industri Vol. 22 No. 2 (2021): August
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol22.No2.155-170

Abstract

In today's competitive and technologically developed era, many retailers have adopted an e-channel to increase sales, in addition to the existing traditional retail channel. Although many researchers studied this issue, there is hardly any research that comprehensively considers the learning-effect and return-policy. Therefore, this research aimed to develop an imperfect production dual-channel supply chain model consisting of a supplier, a manufacturer, and a retailer. The manufacturer also has a refurbishment unit adjacent to its production hub, where it reworks all the defectives. The main objective is to maximize the supply chain profit by considering factors, such as inspection error, return policy, and learning-effect of the employees. Finally, this model is analyzed with the Leader-follower relationship strategy and an integrated approach. The research found that the integrated approach is profitable for the entire supply chain, while commodity prices can be minimized. Sensitivity analysis is also presented in this study.
A MILP Model for Water Level Sensor Placement with Multi-Sensor and Multi-Disaster Areas Prudensy F Opit; Indah Yessi Kairupan; Fribianty M Rusuh
Jurnal Teknik Industri Vol. 22 No. 2 (2021): August
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol22.No2.185-195

Abstract

A water level sensor is critical to measure water levels at strategic points in the river.  The sensor location directly impacts the quality of the collected data sent to the flood early warning system. To prevent and minimize the risk of flooding, it is crucial to determine the optimal locations for water level sensor placement. This research proposes a Mixed-Integer Linear Programming (MILP) model for water level sensor placement considering multi-sensor and multi-disaster areas. In addition, this model was applied in a case study in Tikala River, Manado, Indonesia.  The results indicated that all disaster areas could be covered by at least one single sensor. A sensitivity analysis was performed by running the model under several different budget scenarios.  When the budget increases, the number of sensors and the coverage performance are getting larger. Thus, the proposed MILP model was able to determine the optimal locations for sensor placement under a limited budget.
Perception and Consumer Behavior of Halal Product Toward Purchase Decision in Indonesia Much Djunaidi; Cut Baby Ayu Oktavia; Ratnanto Fitriadi; Eko Setiawan
Jurnal Teknik Industri Vol. 22 No. 2 (2021): August
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol22.No2.171-184

Abstract

Indonesia is a country with a majority Muslim population. Therefore, Indonesian consumers have to be more thorough in assuring halal guarantees. One of some identities as a Muslim is consuming halal products. Various factors can affect consumers in purchasing halal products. However, the consumption of halal-certified products is still relatively low.  This study was intended to analyze the factors that influenced consumer perceptions in purchasing halal products. A case study was carried out on the coffee product, one of Indonesia's most popular culinary products.  The data were collected based on a survey of 170 respondents who live in Surakarta, Central Java Province, and are Muslim. This study suggested that the factors that significantly influenced the purchase were the variables of religiosity, halal label certification, and product prices. In contrast, the variables of halal awareness and brand image had no significant effect. Thus, the five variables simultaneously had a significant positive effect on purchasing decisions for halal products.
Comparing Total Cost of Ownership of Electric and Conventional Motorcycles in Indonesia Sayyidah Maulidatul Afraah; Yuniaristanto Yuniaristanto; Wahyudi Sutopo; Muhammad Hisjam
Jurnal Teknik Industri Vol. 22 No. 2 (2021): August
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol22.No2.196-210

Abstract

The adoption of Electric Vehicles (EV) is one of the solutions to reduce emission problems. In Indonesia, the government targets 2.1 million Electric Motorcycles (EM) ownership in 2025. One of the keys to encouraging the EV Indonesian market is vehicle cost analysis, like Total Cost of Ownership (TCO). This study developed a TCO model to compare EM with Conventional Motorcycles (CM) in Indonesia.  Data were collected from surveys and information from stakeholders. The proposed TCO model considered a battery replacement cost, which influenced the resale value of the vehicle. As a result, the TCO of EM had a more economical value than CM of 12% (IDR 3 million) on low mobility, 16% (IDR 4 million) on medium mobility, and 18% (IDR 5.5 million) on high mobility. In addition, several scenarios were also analyzed as a study to consider providing subsidies ownership motorcycles in Indonesia.
Sustainable EOQ Model with Multi Container Transportation Problems Ahmad Mubin; Fahmi Syahril; Tyas Yuli Rosiani
Jurnal Teknik Industri Vol. 22 No. 2 (2021): August
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol22.No2.236-244

Abstract

Industrial developments and environmental problems encourage decision-makers to determine optimal decisions. In addition, transportation is an aspect that has a significant contribution to environmental damage. Therefore, inventory and transportation decisions need to be integrated to minimize environmental problems. This study made an effort to develop a model of Sustainable EOQ with Multi Container Transportation Problems. The optimal procedure was proposed to determine the optimal number of containers in one vehicle. The results suggested that the proposed procedure could minimize the total annual inventory cost compared to the company's current solution.

Page 37 of 72 | Total Record : 717

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