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Sugeng Santoso
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Departement Industrial Engineering University of Muhammadiyah Malang Jl. Tlogomas No 246 Malang
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INDONESIA
Jurnal Teknik Industri
Published by Universitas Muhammadiyah Malang
ISSN : 19781431     EISSN : 25274112     DOI : -
Core Subject : Economy, Science, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering
Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinity graphic ang getting a benchmarking for it is competition. From the result analysis can be showed that main attribute for patience is a accuracy. And from House Of Quality can be found that getting a periodic meeting to evaluate this hospital and also increase a service can be made 20 concept
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 717 Documents
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Penerapan Fuzzy Analytichal Hierarchy Process untuk Pemilihan Alternatif Solusi Pengurangan Bullwhip Effect Ilyas Mas'udin
Jurnal Teknik Industri Vol. 9 No. 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol9.No2.183-190

Abstract

Weaken information and coordination stream between company and enchain its generate information distortion which one of them in the form of ever greater request amplification channel upstream compared to named channel downstream with phenomenon of bullwhip in this research will be conducted development of solution alternative to lessen effect bullwhip by applying method of Fuzzy Analytical Hierarchy Process, where later will be obtained and weight of ranking priority and also get chosen solution alternative to lessen the happening of effect bullwhip. Target of which wish to be reached from this research to determine criterion weight and solution alternative reduction of effect bullwhip and also chosen solution alternative to get lessen effect bullwhip [at] company chain supply. Result which is obtained from measurement of Bullwhip Effect at Supply Chain in CV. Welirang Tirta Mandiri is UD Putra Sejati equal to 1.26, UD Semeru equal to 2.09, Sumber Rezeki shop equal to 1.81, Pacific Shop equal to 2.57, UD. Prima equal to 1.26 while at manufacture echelon equal to 1.56 and retailer echelon 1.26. Chosen alternative to lessen effect bullwhip is to conduct monitoring to inventory level exist in channel downstream (Retailer).
Peningkatan Kualitas Produk Cokelat Dengan Integrasi Metode Kano Dan QFD Mohammad Lukman; Wahyu Wulandari
Jurnal Teknik Industri Vol. 19 No. 2 (2018): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol19.No2.190-204

Abstract

The company strives to produce quality products or services. Therefore, companies seek satisfaction or consumer needs so that consumers are satisfied. This study uses the Kano method and QFD. Kano aims to find out the attributes of chocolate products according to consumer desires. Furthermore, QFD gives priority to priority development. The research objective is to find out the product attributes that consumers want and provide information in an effort to improve quality. The results showed that there were 23 attributes which were consumers and 11 who were responsible for making new design designs, checking the composition and quality of raw materials, choosing fonts that were easy to read by consumers, adding filling nuts and eating in promotions via Instagram.
Kesuksesan Knowledge Transfer Di Laboratorium Perguruan Tinggi Melalui Pengelompokkan Rekan Kerja Menggunakan Agent-Based Modeling And Simulation Fadillah Ramadhan; Afrin Fauzya Rizana; R Rispianda; Yoanita Yuniati
Jurnal Teknik Industri Vol. 19 No. 2 (2018): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol19.No2.205-219

Abstract

One of aspect that contributes to improving organizations performance is knowledge transfer effectiveness. On the other hand, knowledge transfer is a dynamic interaction between people, process, and environment so that activity related to knowledge transfer categorized as a complex and adaptive process. The use of agent-based modeling and simulation approach is very appropriate in modeling knowledge transfer due to its ability to deal with the dynamic, complex, and adaptive process. Moreover, the agent-based approach has the ability in describing the interaction between the social agent that possess particular behavior. The purposes of this study are to identify the factors that influence the success of knowledge transfer in the university laboratory. In addition, the results show that agent-based modeling and simulation approach can determine the best scenario that can increase the success of knowledge transfer based on grouping of colleagues.
Analisis Kelayakan Produk Genteng Unggulan Nila Kumalasari
Jurnal Teknik Industri Vol. 10 No. 1 (2009): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol10.No1.1-6

Abstract

In emulation in this time especially tile product, needed careful effort to improve to be remain to exist. One of the so much industry making of tile in Malang is UD BJ Mendit, at Wendit village Glorious District of Malang. Problems faced by company is emulation with other company where more society buy tiles of other place compared to unlucky tile. For that UD BJ Mendit wishful to produce tile took a fancy to market. Pursuant to studied background hence can be made by formula of is problem of how to analyze elegibility of tile production took a fancy to market. Intention of this research is to know tile product took a fancy to unlucky area market and analyse elegibility of industrial invesment of tile of UD BJ Mendit. Method the used is analysis of cluster to form segment, formed by cluster is cluster 1 and cluster 2, cluster the dominantness shown by longer distance at dendogram on that account chosen is Karang pilang tile, election of karang pilang tile because result of anova compose F count more than F tables of 5%: 4,965. Analysis elegibility of karang pilang tile is with NPV: Rp74,478,883.00 PI: 25,44% and BEP or break even point if company sell at the price of Rp2032.11/unit.
Analisis Perbandingan Metode Just In Time dan Economic Order Quantity Adi Santoso
Jurnal Teknik Industri Vol. 10 No. 1 (2009): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol10.No1.7-12

Abstract

UD Surabaya Rattan Industry as the middle scale of company is produced rattan chairs. This company is based on the job order to plan and develop the future company to its business strategy become mass production. In process production, the company always faces problems in the row material supply. If the row material supply is saved in long time period and there is bulking in storage it can make the rattans will be under level quality. The purpose of this research is giving information about the choosing methods of planning, controlling the row material supply with differ between Just in Time (JIT) method with Economic Order Quantity (EOQ) to minimize inventory value. The result of from chosen method for the planning of inventory control of raw material. Total Inventory Cost (TIC) which in it there are three element of it expense of that is expense of purchasing, expense of ordering, and also stock holding cost got TIC for the Method of Just in Time (JIT) period 13 to Rp233.129.629,71. While for the Method of Economic Order of Quantity (EOQ) at period 13 to Rp234,171,969.21. Calculation of Total Inventory Cost (TIC) as a whole ( period of time 1 year) by applying Method of Just In Time ( JIT) it can be seen Totalize Inventory Cost (TIC) Rp5,012,483,943.59 while by applying Economic Order of Quantity (EOQ) from Total of Inventory Cost (TIC) Rp518,088,399.86. Becoming method planning of inventory control the selected method of Just In Time (JIT) with thrift equal to Rp5,604,456.27.
Penentuan Lokasi Distributor dengan Menggunakan Analytical Hierarchy Process dan Skala Liberatore Dyah Kusmindarti
Jurnal Teknik Industri Vol. 10 No. 1 (2009): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol10.No1.13-19

Abstract

Based on the natural problems of company, researcher try to give alternative trouble-shooting of decision making by using Method of Analytical Hierarchy Process (AHP) and supported with Method 5 Scale of Liberatore. After doing assessment to criterion sub and criterion with method of AHP later in continuing with assessment 5 Scale of Liberatore from each criterion sub with giving one of scale size measure which consist of outstanding (O), good (G), average (A), fair (F) and poor (P) in each criterion sub to know biggest global weight among some alternative location to be selected. And chosen distributor location I region of Jakarta because having biggest global weight that is 0.401 with criterion weight of marketing factor equal to 0.481, Expense of equal to 0.114 and Continuity of Product equal to 405, while Region of Semarang (alternative to II) and Magelang (Alternative to III) weight of global successively equal to 0.354 and 0.245.
Pengurangan Waste dengan Pendekatan Lean Six Sigma Haniful Athhar
Jurnal Teknik Industri Vol. 10 No. 1 (2009): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol10.No1.20-28

Abstract

An effective and efficient order fulfillment system is absolutely needed to achieve customer satisfaction. However, wastes which occur in production process would hamper toward its progress, that it is necessary to do an efficiency effort by implementing a concept of Lean Six Sigma which is a combination of lean method and six sigma method. Lean method improves process flow and reduce wastes meanwhile six sigma method improve process capability and reduce variations. In measure phase, known that the most significant waste in production process of sugar at PT. PG. Krebet Baru were waiting, Inventory and Defect.Based on that fact, this research was very necessary to be executed to understand the causes of wastes and to make an improvement plan by using Lean Six sigma approach and Analysis of Ishikawa diagram. From analze phase, it is known that the causes of wastes were (a) The split of job description in inspection session is not focus,(b) The filter in chycling mchinedidn't work well caused by unslilled operators, ( c) the number of crushing machine is insufficient so there were material piles. The purposed improvement plans are are (a) Review and improve job description especially in inspection and weighing section, (b) Give additional training to operator who work in spinning section, (c) Machines and tool inspection before starting the production process so it is going to work well.
Perencanaan Rute Pengiriman untuk Meminimalkan Biaya Transportasi Rijani Efzi
Jurnal Teknik Industri Vol. 10 No. 1 (2009): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol10.No1.36-43

Abstract

PT. Indomarco Adi Prima represent one of the company which active in the distribution of product, handling of inefficient distribution represent main problem in this industry which cause the expense of high transportation. Of the condition needed some method to overcome the problem. Generalized Assignment method represents one of the methods which studying process delivery of goods to consumer in supply chain management is the routing and scheduling vehicles of deliveries. Especial target of this method is to plan the amount of proposal product allocation so that is later expected by minimization can the expense of product distribution. Before we apply Generalized Assignment method, is beforehand done by plotting and forecasting of request data 3 months come. Forecasting of demand by using method matching with result plotting of data, and then selected [by] smallest MAPE. After that result of the forecasting processed by using Generalized Assignment method. From data processing obtained by result with Generalized Assignment method (Pakis) obtained by cost-saving of distribution equal to Rp2.038.531,00/period of delivery or by cost-saving equal to 31.70%. While for (Klojen) obtained by cost-saving of distribution equal to Rp1.215.589,00/period of delivery or by cost-saving equal to 22.19%. The result for the distance after using Generalized Assignment method obtained (Pakis)by distance-saving of distribution equal to 116 km or by distance-saving equal to 18.86%. And result for the distance after using Generalized Assignment method obtained (Klojen) by distance-saving of distribution equal to 13 km or by distance-saving equal to 3.74%.
Perencanaan Peningkatan Kualitas Produk Raket dengan Metode Quality Function Deployment Moh. Lukman
Jurnal Teknik Industri Vol. 10 No. 1 (2009): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol10.No1.44-51

Abstract

Small Industry Abadi location in central small industry raket Sukun-Malang, so many kinds racket product are many variables as, racket quality, raket colors, rakets price, will give the customer many choice product rackets. Demand racket products are fluctuative from periods to another periods because there are factors: school holiday, and badminton championship in scale national cup and world cup as All England so demand will be increase. In central small industry raket thre are many small industry racket, so competition raket product increase,so there are the price will be cheap and quality may be too lower. This competition cause qoitition in raket "X" is low. Antisipacition to win competition we will design good quality raket product fit with attribute racket customers, with methode Quality Function Deployment (QFD). From result of analysis can know that attribute obtaining especial priority to customer is among others chicken eye of strong plastic type and handle of racket is not breakable, besides technical respon which made account of by company is among others wrap handle of sponge cloth and of racket don't use extension T. Besides got by price for new desain equal to Rp19.300,- at the price of selling Rp22.500,- got by cheaper price of Rp1.300,- compared to old desain racket that is equal to Rp20.600,- at the price of selling Rp25.000.
Analisis Kualitas Pelayanan dan Usulan Perbaikan Pelayanan Travel Malang-Bandara Juanda Muhammad Nasri
Jurnal Teknik Industri Vol. 10 No. 1 (2009): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol10.No1.52-60

Abstract

The existence of travel agency in Malang is viewed as strategic business because it could replace the personal vehicle for heading toward Juanda Airport in Surabaya since Malang itself didn't have any international standard airport so the member of the society who wants to get in or out from Malang using aeroplane should go to Juanda Airport in Surabaya. This would cause the competition among travel services in Malang become more competitive by the emerging of new travel agencies. In case the Kirana Travel Agency would maintain its existence, they need to make efforts to improve its service quality. Therefore, it require an experiment to found out what kind of service attributes that wanted by the customer and how does the gap between the perception and consumer expectancy toward the ongoing service quality. One of the planning method that can be use to translate the need of the consumer into action plan for the company is QFD. This step would be use as evaluation tool and planning on service quality improvement. To sharpened identification of the service quality attributes then the QFD approach integrated with Servqual approach. During the Servqual review, it is found eight service attributes that need to be fixed which is: information accuracy given by the employees, the precise time on pick-up, good reaction of the employees in handling consumer complaints, the availability of health and safety facility (First aid box, fire extinguisher, etc), travel order confirmation, driver that should consistently being polite toward the consumer, easy access to be called and gain information from the operator and travel prices. While the technical response prioritized to be fix and to be use for fulfilling the consumer satisfaction in Kirana Travel from the HOQ analysis includes: employees training (contributed 23.43%), providing special number for complain support (contribution 13.71%), fixing the communication inter-department inside the company (contribution 11.84%), fixing the pick-up schedule system (contribution 8.83%). The improvement proposal given by the researcher is to improve the new and old employee training so it could bring better performance in order to fulfilling the consumer satisfaction.

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