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Dwi Sulisworo
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sulisworo@iistr.org
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+6281328387777
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jgi@journal.iistr.org
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Jalan Sugeng Jeroni No.36 Gedongkiwo Mantrijeron Yogyakarta 55142 Indonesia
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Kota yogyakarta,
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INDONESIA
Jurnal Genesis Indonesia
Published by Indonesian Institute of Science and Technology Research
ISSN : 29625750     EISSN : 29621666     DOI : https://doi.org/10.56741/jgi
Core Subject : Humanities, Science, Education, Social, Engineering,
Humanities Computer Science & IT Education Engineering Social Sciences
Jurnal Genesis Indonesia is a journal managed by The Indonesian Institute of Science and Technology Research. True to its name: Genesis, which means "beginning of formation", this journal is aimed at students, as well as young researchers and young professionals. This journal covers various scopes, from education, management, economics, engineering, technology, to health. Authors are encouraged to submit submissions, whether in English or Indonesian Language.
Arjuna Subject : Umum - Umum
Articles 66 Documents
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Intelligent Tutoring Systems and the Future of Problem-Solving Education: An Opinionated Synthesis Sulisworo, Dwi; Arslan, Aysel
Jurnal Genesis Indonesia Vol. 4 No. 03 (2025): Jurnal Genesis Indonesia
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jgi.001802

Abstract

The rapid evolution of Intelligent Tutoring Systems (ITS) has transformed contemporary educational discourse, particularly regarding how automated systems can enhance students’ problem-solving abilities in STEM fields. Although empirical studies consistently show that ITS can outperform traditional instruction, the mechanisms driving these gains remain insufficiently emphasized in policy and pedagogical narratives. This article argues that ITS effectiveness stems from a synergy of seven cognitive mechanisms: adaptive scaffolding, immediate and elaborated feedback, model-tracing and knowledge-tracing, metacognitive prompting, productive practice, error-driven learning, and cognitive load regulation. An opinion-based synthesis supported by extensive literature is presented to advocate for the strategic integration of ITS within national instructional reforms. The conceptual framework includes a visual diagram representing the mechanisms and their interactions. Results and discussion are organized into three subsections The article concludes with recommendations for adopting ITS in large-scale educational systems to improve learners' higher-order problem-solving.
Information Technology as a Catalyst for Innovation and Sustainability in the Creative Industry Khan, Waqar Akbar; El Atmani, Hind
Jurnal Genesis Indonesia Vol. 4 No. 03 (2025): Jurnal Genesis Indonesia
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jgi.001861

Abstract

Creative industries and small and medium-sized enterprises (SMEs) play a vital role in economic growth, innovation, and cultural development, yet they face persistent challenges related to classification, financing, regulation, and market competition. Recent studies highlight that information technology (IT) has become a key enabler for enhancing creative capacity, operational efficiency, and competitiveness among creative SMEs. This paper examines the interconnected relationships between creative industry SMEs, IT usage, government policy, and innovation performance. Drawing on prior literature, it argues that IT adoption supports innovation, collaboration, customer engagement, and business sustainability. The adoption is through digital platforms, e-commerce, and creative technologies. However, effective IT utilization depends on supportive policy frameworks, access to skills, and adequate digital infrastructure. By synthesizing evidence on technological, institutional, and organizational factors, this study emphasizes the importance of integrated strategies that align IT development with government support to foster sustainable growth in creative industry SMEs.
Exploring the Role of IT Usage in Enhancing Customer Satisfaction: A Literature Review on SMEs in the Creative Industries Naik, Amar Ratnakar; Nuzula, Ifta Firdausa
Jurnal Genesis Indonesia Vol. 5 No. 01 (2026): Article in Press - Jurnal Genesis Indonesia
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jgi.001860

Abstract

Small and Medium-sized Enterprises (SMEs) in the creative industries play a critical role in driving innovation and economic growth. The adoption of Information Technology (IT) has become increasingly pivotal in enhancing their operational efficiency and customer engagement. This literature review explores the impact of IT usage on customer satisfaction within SMEs operating in the creative industries. It examines how IT tools, such as customer relationship management (CRM) systems, e-commerce platforms, and digital marketing, influence customer experiences and loyalty. Key findings indicate that effective IT adoption not only streamlines business processes but also fosters personalized interactions and improved service delivery, which are critical to customer satisfaction. Challenges such as limited resources, lack of technical expertise, and data security concerns are also discussed. The review concludes by highlighting the need for SMEs in the creative sector to leverage IT to remain competitive strategically and recommends areas for further research to optimize IT integration for enhanced customer satisfaction. 
Assessing the Financial Soundness of Indonesia's Largest Islamic Bank: An RGEC Framework Analysis Aksan, Ismul; Sinen, Kasim; Malik, Mahardika Catur Putriwana
Jurnal Genesis Indonesia Vol. 5 No. 01 (2026): Article in Press - Jurnal Genesis Indonesia
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jgi.001953

Abstract

This study aims to assess the financial soundness of PT Bank Syariah Indonesia Tbk (BSI) during the pivotal consolidation period from 2020 to 2024. The research specifically evaluates how the mega merger affects the bank's risk capability, efficiency, and overall stability. The assessment utilizes the RGEC method in accordance with Financial Services Authority (FSA) regulations. This quantitative descriptive study analyzes secondary data from BSI’s annual reports over a five-year observation period (2020–2024). The results demonstrate that BSI consistently maintained a Very Healthy composite rating throughout the period. Specifically, the bank showed remarkable improvement in operational efficiency, with BOPO decreasing significantly from 84.61% (2020) to 69.93% (2024), and profitability rising with ROA reaching 2.49% in 2024. Risk management also strengthened, evidenced by a low Net NPF of 0.50% and a robust CAR above 21%. Furthermore, GCG implementation achieved a Very Good predicate in 2024. Practical Implications: The findings suggest that the merger successfully achieved operational synergy without compromising financial stability. The study recommends that management maintain the current efficiency level while exploring further financing expansion given the high liquidity and capital buffer.
The Effect of Relationship Marketing on Customer Loyalty: The Case of Cooperative Bank of Oromia in Nekemte Town Chali, Gudata Abara
Jurnal Genesis Indonesia Vol. 5 No. 01 (2026): Article in Press - Jurnal Genesis Indonesia
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jgi.002033

Abstract

This study investigates the impact of relationship marketing—specifically Customer Relationship Management (CRM) practices—on customer loyalty at the Cooperative Bank of Oromia (CBO) in Nekemte town. Despite the rapid growth of the Ethiopian banking sector, competition for customer retention remains intense. Utilizing a descriptive and explanatory research design, the study collected primary data from 180 respondents using structured Likert-scale questionnaires. Data analysis was performed employing descriptive statistics, Pearson correlation, and multiple regression analysis. The findings reveal significant positive correlations between all six studied dimensions—Key Customer Focus, Interaction Management, CRM Organization, Knowledge Management, Technology-based CRM, and IT Integration—with customer loyalty. Regression results (R2=0.755) indicate that CRM practices explain 75.5% of the variance in customer loyalty. Notably, Technology (β=0.337) and ICT Integration (β=0.320) emerged as the most potent predictors. The study concludes that while CBO performs moderately in relationship marketing, a technology-driven, customer-centric approach is essential for long-term loyalty. Recommendations include upgrading digital banking infrastructures and enhancing personalized communication frameworks.
Student-Centered Services: BSOA Students’ Awareness and Satisfaction Gamban, Kristine; Occiano, Rechienvhel; Odavar, Princess Ann; Iglesia, Maria Joy
Jurnal Genesis Indonesia Vol. 5 No. 01 (2026): Article in Press - Jurnal Genesis Indonesia
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jgi.002073

Abstract

This study was conducted to evaluate the level of awareness and satisfaction of Bachelor of Science in Office Administration (BSOA) students toward the student-centered services offered by Camarines Sur Polytechnic Colleges (CSPC)–Nabua Campus for the academic year under study. The research assessed students’ awareness and satisfaction across nine service areas, namely: Dean’s Office, Guidance and Counseling Services, Medical Services, Library Services, Registrar’s Office, General Services, Student Affairs and Services, Internet Services, and the Supreme Student Council. The respondents of the study were the 272 BSOA students officially enrolled during the academic year 2025-2026. This study utilized the quantitative descriptive research design, with data gathered through a structured survey questionnaire. The statistical tools used were weighted mean and rank distribution. Findings revealed that the respondents were generally aware of and satisfied with the student-centered services provided by the institution, with most indicators receiving verbal interpretations of “Aware” and “Satisfied.” However, lower ratings were noted in Guidance and Counseling Services, Medical Services, Internet Services, and the Supreme Student Council, particularly in areas related to mental health programs, access to medical services, internet connectivity, and student leadership visibility. Based on the results of the study, an Action Plan and Intervention Program was proposed to enhance the visibility, accessibility, and effectiveness of selected student-centered services. The study concluded that while CSPC demonstrates commendable delivery of student services, continuous improvement in service promotion, accessibility, and inter-office coordination is necessary to further strengthen student engagement and satisfaction.

Page 7 of 7 | Total Record : 66

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