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ASEF WILDAN MUFADLILA
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acheif90@gmail.com
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+6285790241092
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jsret.knpub@gmail.com
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Jalan Doro Putih No.12 Gogorante Kec. Ngasem Kab, Kediri
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INDONESIA
Journal of Scientific Research, Education, and Technology
Published by Kirana Publisher
ISSN : 29647843     EISSN : 29626110     DOI : https://doi.org/10.58526/jsret
FOCUS AND SCOPE JSRET (Journal of Scientific Research, Education, and Technology) encourages scientific and technological research, particularly with regard to Indonesia, but not just in terms of authorship or regional coverage of current issues. Scientists, instructors, senior researchers, project managers, research administrators, and students who are far along in their research are all required to contribute. The journal encompasses a variety of topics, including child development, curriculum, reading comprehension, philosophies of education and educational approaches, etc.. There will be a thorough screening process before an article is published in JSRET. The editorial contents and elements that comprise the journal include: Theoretical articles Empirical studies. Case studies Systematic Literature Review. Report evaluation and research findings; Treat conceptual and methodological issues; and/or Consider the implications of the above for action; and/or An extensive book reviews section and also occasional reports on educational materials and equipment. The editorial board welcomes innovative manuscripts from Science and Technology field. The scopes of this journal are Agriculture Architecture and Civil Engineering Astronomy and Space Engineering Biology, Biological and Bio System Engineering Chemistry and Chemical Engineering Computer Science and Engineering Curriculum Department of Education Developmental Education Economic education and research Educational technology (the use of electronic educational technology is also called e-learning) Educational animation Educational philosophies Educational psychology Electric, Electronic, and Electrical Engineering Environment Science and Engineering Food Science and Engineering Humanistic education Instructional technology Language education Medical education Management research and education Health science phenomenon Online learning community Mathematics and Mathematics Education Organization of Laboratories Physics, Material, and Mechanical Engineering Science and Engineering Education
Arjuna Subject : Umum - Umum
Articles 891 Documents
The Effects of Perceived Service Justice and Information Clarity on Outpatient Satisfaction in An Indonesian Public Hospital Andi Mulyawan; Tasya Aspiranti; Dede R. Oktini
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 5 No. 3 (2026): Vol. 5 No. 3 2026
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v5i3.1216

Abstract

Patient satisfaction is a key indicator of healthcare service quality and reflects patients' evaluation of the services they receive. Although Pasar Rebo Regional General Hospital (RSUD Pasar Rebo), Jakarta, has achieved a high level of public satisfaction, patient feedback continues to indicate concerns regarding service fairness and the clarity of information provided during outpatient care. This study aimed to examine the effects of perceived service justice and information clarity on outpatient satisfaction at RSUD Pasar Rebo, East Jakarta. A quantitative explanatory research design employing a survey method was used. Primary data were collected through questionnaires administered to 392 outpatient respondents and analyzed using descriptive statistics and multiple linear regression. Hypothesis testing was conducted using t-tests to examine the partial effects of each independent variable and an F-test to assess their simultaneous effect on patient satisfaction. The findings revealed that perceived service justice and information clarity had positive and statistically significant effects on outpatient satisfaction, both individually and simultaneously. Descriptive analysis indicated that respondents generally perceived service justice and information clarity to be at a good level. Nevertheless, several issues remained, particularly regarding queue management, administrative procedures, accessibility of information, and consistency in information delivery during peak service hours. Patient satisfaction was also categorized as good, although it remained at a moderate level, suggesting that patients generally had positive service experiences but that their expectations had not been fully met. The study concludes that strengthening fairness in service delivery and ensuring that information is clear, accessible, and consistently communicated are important strategies for improving outpatient satisfaction. These findings provide practical implications for hospital management in designing patient-centered service quality improvement initiatives.